Conflict Resolution Strategies for Building Supplies NI (BMG735)

This report analyzes a case study of Building Supplies NI, a company facing operational issues stemming from conflicts between its Yard Worker teams. The report identifies the root causes of these conflicts, including personality clashes, differing work styles, and the impact of Key Performance Indicators (KPIs). It examines the negative consequences of these issues, such as reduced team performance and a tense work environment. The report then proposes several recommendations to resolve these issues successfully, including providing training sessions to promote teamwork, adopting different management models like Theory X and Theory Y to understand employee behavior, and fostering a team-working culture. The analysis highlights the importance of understanding individual differences and implementing strategies to improve communication and collaboration within organizations. The conclusion emphasizes the need for proactive conflict resolution and effective management practices to achieve organizational goals and objectives.

Individual
Differences
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Contents
INTRODUCTION.......................................................................................................................................3
MAIN BODY..............................................................................................................................................3
Analysis issues faced by Building Supplies.............................................................................................3
Recommendation for Building Supplier to resolve their issues successfully...........................................4
CONCLUSION...........................................................................................................................................6
REFRENCES..............................................................................................................................................7
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INTRODUCTION
In every organization there are numbers of worker are working who belongs from
different location as well as their working experience are also different. Due to this sometime
conflict may occur which directly impact on their work quality and performance but it also have
positive impact as it help in getting best solution for any issues (Alfred and et. al., 2020). The
respective report is based on a case study of Building Suppliers who is operating their business at
NI, UK and ROI marketplace. There has bifurcated their employees in three section Yard 1
having 19 years experience, Yard 2 have 10 years and Yard 3 have 2 years experiences. The
respective assignment will include analysis of issues which respective company faced due to
different experience of person as well as it will also include solution which respective company
may adopt.
MAIN BODY
Analysis issues faced by Building Supplies
On developing and implementing Key Performance Indicators (KPIs), it was observed
that many mistakes were being made regarding picking up of orders from the warehouse or
loading of trucks. This was impacting the overall delivery system of the company and affecting
its overall performance. Upon investigation, it was found that the Yard Worker teams had been
facing issues due to which their performance was getting impacted. The company had three Yard
Worker teams that were formed at different points of time (Arnon, 2020). Yard Worker 1 was the
oldest that had been working for the company since the time it was established nearly some 19
years ago. On the other hand, Yard Worker 2 had been working for the company for 10 years and
Yard Worker 3 was the one that was recently formed and was relatively new to the work. The
main issue that the company had been facing was that the relationship between both Yard
Worker 1 as well as 2 had worsened over the last one year.
The relationship had been damaged so much that both the teams did not speak to each
other and as a result of this Yard Worker 3 was always seen to be nervous. Respective team even
complained of being caught in the middle of the conflict of the other two members. Yard Worker
3 was also finding it difficult to cope up with work with such a situation prevailing within the
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system. Since Yard Worker 3 was new to join the company, he did not know all the procedures
of the system as much as the other two members. But since the other two were not on talking
terms, Yard Worker 3 was facing all the negative consequences.
The main issue that there was a personality clash between Yard Worker 1 and Yard
Worker 2. And this was basically because Yard Worker 1 followed a more structured team
approach to work whereas YW 2 took a more relaxed approach and did not follow a structured
approach. YW 1 had few social relationships and also ate his lunch alone. Due to this, the team’s
performance went down as both YW 1 and 2 were not ready to support each other and also did
not communicate well. Also, the operations manager who controlled the team did not have
enough time to manage them and thus there was no one to monitor their work. Also, with the
introduction of KPIs, all the bonus that was earned by the team was being utilized as a means of
penalization. Thus, a certain percentage was deducted each tie an error was made. This
ultimately led to increased tensions between the two Yard workers because they blamed each
other. By this analysis it can be determined that in an organization there are different types of
employees whose working style, effectiveness and knowledge are different which may leads to
issues while operating business operations and functions (Barrick and Zimmerman, 2009).
Recommendation for Building Supplier to resolve their issues successfully
By analyzing above issues or challenges which Building Suppliers faced due to different
working experiences as well as working style of staff, there are some methods through which
they can resolve it successfully. Moreover, for resolving above mentioned issues or challenges
there are some recommendations for the respective company, from which some main are
explained below:-
Provide training session – It is one of the main method through which a company can resolve
issues in effective as well as appropriate manner. According to this strategy management of a
company need to develop strategies related to training programs according to employees so that
they know how to conduct work effectively for attainment of goal (Bettua, Anderson and
Salgado, 2005) In respect of respective company by adopting this method they need to provide
training and development session to all Yards employees. In session they get ideas who to
conduct work in team as well as they are encouraged to conduct work in collaborative manner.
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Through this management able to motivate Yard 1, Yard 2 and Yard 3 employees to conduct
work with each other in collaborative manner.
 Adopt different models – According to this strategy an organization can adopt different
theories or model so that they can resolve issues in the effective and professional manner.
In respect of Building Suppliers they are facing issues of conflict due to different working
styles and experiences of employees. So in order to resolve this issues respective
company may adopt theory X and Theory Y because through it management can analyze
behavior of staffs in effective manner which help then in develop proper strategies.
Moreover respective theory is based on the different employee’s behavior and nation at
the workplace so it will provide guidelines to the respective company in decision making
(Bradley and et. al., 2013).
o Theory X and Theory Y
Respective theory is developed by Douglas McGregor in year 1960, according to
them there are two types of employees X and Y as well as they has different behavior
related to work at the company. So it is essential for management to understand these
employees behavior and develop strategies accordingly. In respect of Building
Suppliers they have yard 1 employees who are disciplined as well as like to conduct
work on time and properly so they are considered as Theory Y employees. Then Yard
2, these employees are lazy and conduct work with relaxing nature so they are
determined as Theory Y people and last is Yard 3 they have minimum working
experiences as well as they have high absenteeism rate so they are considered in
Theory X people. So it is necessary for respective company manager to design as well
as manage their work in effective manner so that they can attain their predetermined
goal successfully (Kuncel and Hezlett, 2010). For this they can adopt different
motivation practices like provide reward, appraisal, benefits and many more.
 Develop team working culture – It is one of the effective method through which a
company can resolve issues related to conflict at the work place according to which
management need to understand issues and develop small team. This is so because when
employees will conduct work in team then they able to understand each other in effective
manner as well as it also develop respect for each other and their working styles. In
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respect of Building Suppliers they must develop team of Yard 1, Yard 2 and Yard 3
employees. This is so because through it they able to understand each other as well as it
also help in knowing others working style, through this respective company can resolve
issues successfully which occur due to different working experiences and working style.
These are main methods through which Building Suppliers can resolve issues or
challenges which they faced due to different working style and experiences of employees. Along
with this, they also able to develop culture in which Yard 1, Yard 2 and Yard 3 conduct their
work in collaborative manner for attaining desire company goal and objectives successful. In
addition to this will also help respective company in conducting their day to day operating in
effective manner as well as it will also leads to attainment of desire goal and minimizing
conflicts in effective manner at workplace (Wille, Beyers and De Fruyt, 2012).
CONCLUSION
By analyzing above discussed point it can be summarized that in every company various
employees are working which have different working experienced due to which several time
management faced issues. This is so because employees having many years experienced are have
different working style as compare to who is fresher or having middle year experiences. So it is
essential for management to conduct proper analysis of respective types of working culture as
that will help them in determining solutions in effective manner. Along with this, management
may also adopt different models, practices or theories such as Theory X and Theory Y as well as
they also conducts training session and many more.
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REFRENCES
Books and Journals
Alfred, K. L. and et. al., (2020). Individual differences in encoded neural representations within
cortical speech production network. Brain research. 1726. p.146483.
Arnon, I. (2020). Do current statistical learning tasks capture stable individual differences in
children? An investigation of task reliability across modality. Behavior research
methods. 52(1). pp.68-81.
Barrick, M. R. and Zimmerman, R.D. (2009). Hiring for retention and performance. Human
Resource Management. 48 (2). 183-206.
Bettua, C., Anderson, A. and Salgado, J.F. (2005).The predictive validity of cognitive ability
tests: A UK meta-analysis. Journal of Occupational and Organizational Psychology.
78. 387-409
Bradley, B.H., and et. al. (2013). Team Players and Collective Performance: How Agreeableness
Affects Team Performance Over Time. Small group Research. 44. 680-711.
Kuncel, N.R. and Hezlett, S.A. (2010). Fact or fiction in cognitive ability testing for admissions
and hiring decisions. Current Directions in Psychological Science. 19 (6). 339-345.
Wille, B., Beyers, W., De Fruyt, F. (2012). A transactional approach to person-environment fit:
Reciprocal relations between personality development and career role growth across
young to middle adulthood. Journal of Vocational Behavior. 81. 307-321.
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