This reflective essay explores the importance of effective communication tools in managing conflict situations. It discusses various personal understanding models such as the Johari Window, MBTI, Transactional Analysis, and DiSC, highlighting their role in enhancing self-awareness and improving interpersonal communication. The essay provides a personal example of a conflict situation involving inter-communal discrepancy and explains how the application of communication strategies helped in resolving the issue. The author emphasizes the significance of understanding personal biases and ethical dilemmas in conflict resolution, ultimately advocating for the use of communication tools to foster better understanding and effective management of conflicts in both personal and professional contexts. Desklib offers a wide range of study resources, including past papers and solved assignments, to aid students in their academic pursuits.
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