BUSN20016: Managing Conflict in Teamwork within Woolworths Limited

This report, focusing on BUSN20016, examines the challenges of managing conflict within teamwork, specifically within Woolworths Limited. It begins with a problem statement highlighting the impact of team conflicts on productivity and revenue, along with the research aim to identify effective conflict resolution strategies. The research objectives include reviewing literature, determining problems caused by conflict, and identifying management methods. The methodology employs a qualitative approach, utilizing a literature review of journal articles, scholarly papers, and secondary data from Woolworths' reports. The analysis of secondary data reveals the negative impacts of conflict on productivity and employee retention. The report then explores strategies for conflict resolution, such as addressing root causes, promoting self-awareness, providing feedback, and establishing collaboration protocols. The report concludes by emphasizing the importance of proactive conflict management to improve team performance and organizational outcomes, referencing relevant academic sources.

Running head: PROJECT MANAGEMENT
Managing conflict in teamwork within Woolworths Limited.
Name of the Student
Name of the University
Author’s Note

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PROJECT MANAGEMENT
Table of Contents
1. Problem statement, research aim and research objectives...........................................................3
1.1 Problem statement.................................................................................................................3
1.2 Research aim..........................................................................................................................3
1.3 Research objectives...............................................................................................................3
2. Brief methodology.......................................................................................................................4
3. Secondary data and secondary data analysis method..................................................................4
References........................................................................................................................................6

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1. Problem statement, research aim and research objectives
1.1 Problem statement
Conflict while working within a team is inevitable in any situation as the employees
spend extended period of time together. The main reason of occurring conflict within
Woolworths limited is the poor relationship with the employees, improper training facility as
inappropriate management style as well as trouble in dealing with the changes that are required
for becoming competitive. It is found that due to the rising conflicts within the teams, the
productivity of the organization has been affected in the last year by 2%. As the conflict within
the team is affecting the revenue as well as operation of the organization therefore it is quite
necessary to focus on the strategies that would be helpful in managing the conflict within
teamwork.
1.2 Research aim
The main aim of the paper is to review number of journal articles as well as scholarly
literatures in order to find out proper strategies that are helpful in resolving the problem that is
mainly
1.3 Research objectives
The research objectives are generally listed below:
 To review articles and scholarly papers for managing the conflict within teamwork
 To determine the problems that occur due to occurrence of conflict within project team
 To identify ways for managing conflict in project team

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2. Brief methodology
It is found that this study has selected qualitative methodology in order to properly
identify the issues that are associated with the team conflict and the ways that are helpful in
managing the teamwork conflict
Literature review: In order to review the problems that occur due to teamwork conflict
within Woolworths limited and for determining the ways through which the problems related
with teamwork conflict can be gathered by reviewing number of journal articles as well as
scholarly literatures (Baillien et al., 2017). In addition to this, other sources include yearly report
of the organization, publicly available reports, government data and more.
Data collection: It is found that data related with conflict management is mainly
gathered from industry reports, journal articles, yearly report of Woolworths as well as from
other publicly reports that are available (Solomon et al., 2015).
3. Secondary data and secondary data analysis method
The study that mainly utilizes secondary data from the yearly reports as well as from
other reports that are published by the organization “Woolworths Limited”. The report reflects
on the issues that the organization is presently facing due to the conflict within the project teams.
It is analyzed that as the organization is spending too much time in dealing with the conflict and
thus the members are taking time away from focussing the core goals that are generally asked for
achieving and as a result productivity of the organization get impacted (Currie et al., 2017).
When the tension run high, the employees are taking the decision of leaving jobs which is
considered as a loss for the organization as the organization never wants to lose its qualified and
trained members.

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After reviewing different journal articles, it is found that the conflict that occurs within
the organization while working within a team can be resolved by solving the issues from its
roots. In addition to this, self-awareness is considered as one of the important strategy that helps
in minimizing the conflict within an organization. Moreover, it is analyzed that Woolworth must
arrange the facility of regular feedback from the employees in order to deal with the issues while
they are minor (Baillien et al., 2017). Collaboration with the team in order to create proper
conflict resolution protocol as well as for creating proper guidelines for communication are
considered to be important for the organization.

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References
Baillien, E., Escartín, J., Gross, C. & Zapf, D., (2017). Towards a conceptual and empirical
differentiation between workplace bullying and interpersonal conflict. European Journal
of Work and Organizational Psychology, 26(6), pp.870-881.
Currie, D., Gormley, T., Roche, B. &Teague, P., (2017). The management of workplace conflict:
Contrasting pathways in the HRM literature. International Journal of Management
Reviews, 19(4), pp.492-509.
Saundry, R., Latreille, P. & Ashman, I. eds., (2016). Reframing Resolution: Innovation and
Change in the Management of Workplace Conflict. Springer.
Solomon, A. W., Pavluck, A. L., Courtright, P., Aboe, A., Adamu, L., Alemayehu, W., ... &
Brooker, S. J. (2015). The Global Trachoma Mapping Project: methodology of a 34-
country population-based study. Ophthalmic epidemiology, 22(3), 214-225.