Cultural Diversity's Impact on Employee Performance

This research project, presented as an executive summary and report, investigates the critical role of cultural diversity in enhancing employee performance within an organization, specifically focusing on The Table Café. The study employs a qualitative research approach, utilizing secondary data from books, journals, and articles, analyzed through a thematic approach. The research aims to identify effective strategies for managing cultural diversity, such as promoting equal opportunity, providing diversity training, and ensuring equal pay, to overcome workplace challenges. The introduction outlines the rationale, objectives, and research questions, emphasizing the importance of diversity management in today's global workforce. The literature review defines cultural diversity and its positive impacts, including increased creativity, better decision-making, and improved profitability. The report also explores various aspects of diversity, such as ethnicity, age, and religion, and their effects on workplace dynamics. The findings highlight the significance of diversity in achieving organizational goals and enhancing employee well-being, concluding with recommendations for effective implementation of diversity management practices.

Research
Project

Executive Summary
The potential aim of this existing study is to identify various ways through which
management of an organization can implement cultural diversity at the workplace in order to
enhance working performance of employees; therefore, it is a wide area of investigation which
provides an effective knowledge base that helps at professional and personal level to an
individual. Cultural diversity is a major concern of human resource management and needs to be
managed by the businesses for the intention to enhancing the working performance of the
employees at workplace, thus the management of diversity aid the businesses in rendering
effective opportunities to the employees without making differences as per their age, race,
gender, colour, religion, culture, background and so on. The investigation is supportive in
accumulating significant information and resolves the challenges effectively. Thus the study
initiates suitable ways that are effectively be implement by the businesses and its management to
overcome the challenges related to cultural diversity. In this present investigation work,
qualitative research has been applied by the researcher as it is most effective and well suited for
conducting effective and detailed analysis over the chosen study area. Qualitative approach is
imperative in providing theoretical assessment with the emergence of suitable theories, models
and concepts. In addition to this, the entire project is based on theoretical framework and in this
secondary investigation is only be supportive to gather efficient data from the suitable books,
journals, articles, magazines and so on. Furthermore, the analysis has been conducted via the
support of applying thematic approach as it is best suitable for qualitative analysis and provides
in-depth discussion via developing themes over the objectives of the project. However, the
discussion has been developed over analysis the different perspective of authors and writers.
Conclusion has been drawn over the findings of the project as the analysis states that, there are
different ways like equal opportunity, equal pay, suitable diversity training and so on which are
widely being applied by the business or its management to manage diversity at workplace and
enhance the operations of the business.

Contents
Executive Summary.....................................................................................................................................2
Contents......................................................................................................................................................3
Title of the Research....................................................................................................................................4
Chapter 1 - Introduction...............................................................................................................................4
Chapter 2 - Literature Review......................................................................................................................6
Chapter 3 - Research Approaches And Methodologies..............................................................................10
Chapter 4 – Data analysis and interpretation.............................................................................................12
Chapter 5 – Findings and Outcome............................................................................................................17
Chapter 6 - Reflection................................................................................................................................18
CONCLUSION.........................................................................................................................................19
References.................................................................................................................................................20
Appendix...................................................................................................................................................22

Title of the Research
Managing cultural diversity at The Table Café in order to enhance working performance of
employees.
Chapter 1 - Introduction
Overview of the Research
Cultural diversity is a wider aspect to be studies and within a workplace is increasingly
becoming most essential as more businesses are embracing it within the global workforce.
Therefore, some of its effect have been linked to the performance outcomes of the employees,
thus diversity in the workplace is a major issue which widely influences the working of people ar
workplace (Drolet and Mumford, 2012). Diversity management is defined as the most significant
process which is effectively being implemented by the businesses for the intention to enhancing
the operations and performance of employees at workplace. Therefore, effective employee’s
performance may lead the business in the manner to attaining higher growth and success. In this
present analysis the study has been executed over the study of The Table Café, thus it is an
independent restaurant which is serving breakfast, brunch, lunch & drinks using seasonal,
sustainable British ingredients, on Southwark Street, London. The company is famous for its
high quality services and the major concern of the business is to managing diversity at workplace
for the intention to enhancing the operations and progression of the business and also gets
opportunity to explore the operations at global level (Khoreva, 2011).
Rationale of the research
The purpose of this study is to examine the ways which are effectively be implement by
the businesses to manage diversity at workplace and how these ways are imperative to enhance
the operations of employees at workplace (Gerhart and Fang, 2014). The key rational behind
conducting the project is that cultural diversity is a major issue and the project aid in providing
subsequent information to resolve the challenges effectively. The another purpose of conducting
this analysis is the personal interest of the researcher as the investigator wants to explore own
recognition in relation t the aspect of cultural diversity and how these can be managed by the
businesses at workplace (Auspurg, Hinz and Sauer, 2017). This study is also significant for the

individual or the businesses to evaluate the importance of managing diversity and how these are
effective in terms of enhancing the operations of employees at workplace. The study, initiates the
suitable ways which can effectively implemented by the businesses in respect to manage
diversity at workplace. Therefore, the project will imperative in providing idea about managing
diversity and how important it is for the businesses to conduct overseas operations.
Research Aim:
Research aim is defined to be the predetermined statement which is imperative in
providing suitable direction to the researcher to carry out the work in right manner to drawn valid
and reliable results (Bamberger, Biron and Meshoulam, 2014). thus the key aim for this analysis
is “To identify various ways through which management of an organization can implement
cultural diversity at the workplace in order to enhance working performance of employees.” A
study on The Table Café.
Research Objectives:
This piece of exploration might be connected or related with a speculations just as followed
as an announcement of examination reason that doesn't have guess. What's more, research
objective is a brief, clear and explanatory articulation which provides precise guidance to
specialist the factors under the field of study (De Mel, McKenzie and Woodruff, 2012). The key
objectives of this existing analysis are associated as below:
• To determine brief concept of cultural diversity at workplace.
• To identify positive impact of cultural diversity at workplace of The Table Café.
• To determine various ways through which management of an organization can
implement cultural diversity at the workplace in order to enhance working
performance of employees.
Research Questions:
The significant questions that are encompasses over the aim and objectives of the research
and helps the researcher in providing significant way to accumulate information and develop
individual recognition about the specific area (Post and Byron, 2015). The potential questions
that are interconnected with the specific area are described as below:

• What is the concept of cultural diversity at workplace?
• What is the positive impact of cultural diversity at workplace of The Table Cafe?
• What are the various ways through which management of an organization can
implement cultural diversity at the workplace in order to enhance working
performance of employees?
Conclusion
As per the analysis of the introduction it has been concluded that, it initiates the major
purpose of conducting the analysis over the aspect of identify various ways through which
management of an organization can implement cultural diversity at the workplace in order to
enhance working performance of employees. Therefore, the chapter enhances suitable idea
about the project and its aim and objectives which are imperative to aid the project in right
manner. The chapter initiates that, cultural diversity is a crucial aspect and how it influences the
operations of the business. The section is effective in effectively defining the rationale behind
conducting the project as it aid in enhancing better understanding in relation to the impact of
cultural diversity over the operations of the business.
Chapter 2 - Literature Review
The conception of cultural diversity at workplace
As per the view of Amadeo K. (2020), cultural diversity is when several races,
ethnicities, ages, skills, languages, nationalities, socioeconomic status, sexes, religions etc. are
well symbolized within a community. The unit is differentiate if a wide range of teams are
represented. It is crucial not only to have cultural diversity in communities but also in the place
of work. Cultural diversity states that a team includes individual of several races, religions, ages,
ethnicities, socioeconomic statuses, nationalities and many more (Ayega and Muathe, 2018).
Cultural diversity is an accordion conception that depending on what is needed of or planed
through it; this can be extended or condensed to identify the enclosure or elimination of a very
wide range of cultural units as evidence or criterion of variety. It needs accomplishing a mix of
cultures, understood in an anthropological or cultural very general or particular sense. Culture
indicates o he 7 essentials of workplace cultural competence: the value, norm and tradition which
influence the form member of a team basically observes, thinks, interacts, behaviours ad make

judgements. It even affects insights of time that can influence day to day setting up and
deadlines. And it differs by sector because demonstrated through the unique issues of how to
develop cultural competence.
According to Smith T. (2019), cultural diversity indicates to the presence of individual
from several backgrounds of race, religion and locations within community. The presence and
engagement of individual from several cultural backgrounds offer a company several advantages
and opportunities to maximise their efficiency. Diversity in working environment at an
establishment is:
Ethnicity- It is the key component which brings in diversity in any place. Individual
from diverse races and ethnic backgrounds should be given a chance to work collectively and
share their views. Ethnicity considers people of diverse cultures like Asian, individual of colour.
Age- By including individual of different ages, companies can advantageous from the
result of their collaboration because the younger workers can come up with new and creative
thoughts whereas the older more knowledgeable people can assist shape those thoughts for the
effective result (Velten and Lashley, 2018).
Religion- As globalisation maximises, so does the spread of several religious across
diverse religious crosswise different nations. Each religion has activities which mould the
thinking and performance of a person. Having individual from several religious backgrounds
helps the establishment to have employees with different problem solving skills.
The positive influence of cultural diversity in working environment of the Table Cafe
Accordant to Bronola J. (2018), A diverse working culture would be beneficial to a
company like Table Cafe in several manners, especially in forms of its efficiency and
productivity. When diversity is effectively administrated, the outcome is that all individual
would feel worthy and include themselves important no matter what their differences are. By
offering workers the chance to work with several individual who bring diverse abilities and
opinions (Dahanayake and et. al., 2018). There are diverse form and ways through which cultural
diversity create positive impact at the workplace of the Table Cafe.

Variety of perspective- A diverse team of people working collectively in a working
environment bring lot of thoughts and opinions. A varied perspective can assist the company like
Table cafe successes through including all sorts of several possibilities. Individual from different
cultural backgrounds can apply their critical thinking activity and together come up with better
thoughts that can assist the respective firm.
Better decision making- With using a range of views and opinions, the several results
and liabilities can also be determined. By doing so, the venture like Table Cafe can take into
consideration all of the problems and growth options and with the assistance of a different
accretion of thoughts come up with the best possible manner to handle complexities and make
effective decisions.
Increased creativity- Innovation in any firm is maximised drastically through employing
individual from diverse cultural backgrounds. As people are permitted to think freely for the
betterment of Table Cafe, individual can come together in coming up with new and innovative
manner of working.
Better innovative abilities- Innovation is most crucial for any venture to be successful
(Mousa, 2018). Cultural diversity can be instantly associated with creation as with maximised
creativity, originality can be improved which in turn will maximise to entire efficiency of the
Table Cafe.
Increase in profits- With all of the above positive impact, the company like Table Cafe
can boost its profitability to a much higher level. Combining diversity in the working
environment with effective planning and administration, the efficiency maximises which in-turn
increases the profitability.
Employee engagement- Having a range of culturally diverse teams of individual in the
workforce permits for the workers to be more involved in their job. It can bring a sense of
belonging with the new workers from diverse cultures (Roberson, 2019). When employees have
effective involvement then they assist in performing their duties and responsibilities in Table
Cafe.

The several ways by which administration of a company can execute cultural diversity in
working environment in order to enhance work execution of workers
There are several forms and ways by which the management of company can execute
cultural diversity at workplace to improve work performance of employees. As per the view of
Sawyer K., (2020), developing cultural competence outcomes in an ability to acknowledge,
communicate with and appropriately interact with individual across cultures, and perform with
varying cultural beliefs and schedules. Here are some ways which assist in executing cultural
diversity in working environment of Table Cafe:
Communication- Offering information accurately and promptly is critical to efficient work
and team execution. This is specifically essential when a project is troubled and requirements
immediate corrective activities. However, individual from several cultures differ in how, for
example, they communicate to bad news while those from other cultures may overstress it. When
people of Table cafe have effective communication, then they can share their opinions and views
with each other which assist in executing employees work effectively in team or individually. It
enhances their work performance in more developed manner.
Team building- It is another way and form of implement cultural diversity in workplace
and improving employee performance. Some cultures are individualistic and individual want to
go it alone. Other cultures value cooperation within or between other groups. In Table Cafe, by
building and forming effective groups by selecting people of diverse culture as they have
different opinions which help in effective decisions making of team work. Team building issues
can become more problematic as groups are included of individual from a mix of these cultural
kinds (Panicker, Agrawal and Khandelwal, 2018). Adequate cross cultural team building is
crucial to advantaging from the possible benefits of cultural diversity in the working
environment, and it is one the effective of executing cultural diversity at place of work and when
employees perform their work with people who belong from different culture assist in enhancing
their abilities and knowledge which improve their work performance.
Effective workplace policy- It is another most crucial way and form of implementing
cultural diversity in the workplace of company like Table Cafe. By implementing and making
diversity related policy and following them within the company so that diversity can be managed

at workplace in effective manner (Cultural diversity in the workplace. 2020). The policy should
include information about non-discrimination laws, the code of conduct, and the compensation
and advantages policy. This will also assist in making development in the performance of
employees.
Provide sensitivity training- Employees should be offered with sensitivity training to
frame and build an effective working environment culture. Sensitivity training can assist workers
to value opinions and views that are complex, acknowledge words and activities that cause
offense and what requirements to be completed if they have been upset. By offering effective
training, the administration of Table Cafe can execute cultural diversity because with the help of
it they can offer information about diversity related aspects. This assists in performing the
teamwork in effective manner and enhancing workers performance in working environment.
Research Gap- It described as topic and area for which missing or insufficient information
limits the ability to reach a conclusion for a question. An investigation requires is defined as a
gap that limits the ability of decision makers from devising determinations. The gap, also
included the missing piece or areas in the research literature, is the area which has not yet been
discovered or is under explored. This could be a population or sample, research method, data
collection or analysis or other research variables or conditions. Within this particular research,
the gap is regarding using effective method of data collection like use of interview method and
survey which will assist in offer more and deep information about the research topic.
Chapter 3 - Research Approaches And Methodologies
Research approaches and methodologies are associated with the several philosophy and
methods utilized and implemented for organizing a research together with collection and
presentation of information. Basically, it refers to those tools and techniques which are used to
conduct a research in more effective manner. An explanation about several research methods and
approaches utilized for completion of this research is offered as under:
Research philosophy- It is a belief about the form within information and data about a
phenomenon should be collected, determined and utilized. The term epistemology as opposed to
doxology encompasses the several philosophies. There are two key kinds of research philosophy

i.e. positivism and interpretivism that can be implemented for a research (Dickens, Womack and
Dimes, 2019). In exiting research project on Table Café utilize of Positivism research philosophy
is made because it lead to more practical manner and form of investigation are offer effective
determination of quantitative data and information.
Research method- It states to the tools that one utilizes to execute research. Basically there
are two kinds of research methods, these can either be qualitative and quantitative or mixed.
Quantitative methods examine numerical and statistical information and often needs the use of
numerical tools to determine data gathered. This method can be used to systematically describe
large collections of things and it creates reproducible knowledge. In term of this research
method, the researcher can used surveys, questionnaires, observation, document screening and
many more. Utilization and implementation of quantitative research method is made to gather
information in numeric forms that facilitates easy presentation of information. Qualitative
research method is designed in a form that assists reveal the behavior and insight of a consumer
in context of a specific topic (Ng and Sears, 2020). The outcomes of this method are more
descriptive and the deductions can be drawn quite easier manner from the information that is
acquired. This research method is made to gather in depth data in theoretical or subjective from
and manner. Within this research methodology, the researcher can use interviews, focus groups,
observations, document analysis and many more. Within this existing research report or work ti
have effective communication and presentation of research outcomes and results utilize of
qualitative research method is made.
Research approach- It is a plan and process that includes of the phases of broad assumptions
to detailed methodologies of data collection, determination and interpretation. It is based on and
supported to the nature of research issues being addresses. The key forms of investigation
approach are deductive and inductive out of which deductive tool is implemented and executed
with quantitative research method whereas utilization of inductive method of research is made
with qualitative research method. Thus, utilization of inductive research approach is made in
existing research project to support and have effective and adequate generalization of qualitative
research methodology.
Research design- It refers to entire plan of action that the researcher selects to
incorporate the diverse factors of the study in a coherent and logical form, thus assuring the

investigator will appropriately address the research confronts. It comprises the plan for the
gathering evaluation and determination of information (Ayega and Muathe, 2018). There are
three form of research design exploratory, descriptive and explanatory. Within this research
report and project, the descriptive research design is used which offer a accurate picture of
several events or occasions and it is of essentialness that the investigator has past experience
about the phenomenon prior to the information gathering.
Source of data- It refers to those tools sources which assist in collecting and gathering
effective and appropriate information. There are two main source of data collection such as
primary and secondary source. Utilization of both primary and secondary source o information
gathering instantly from representatives therefore, develop viability of data while secondary
source is information gathering offers support to primary outcomes with the assistance of past
facts. With the help of primary source the researcher can collect pure and first hand information
(Velten and Lashley, 2018). In term of this source, group discussion, interview, questionnaire
and many more can be used to collect information. Whereas secondary data is used to collect
brief and detailed information and in reference to this, books, articles, magazines, company sites,
journals and many more are some effective source which used to gather effective data.
Data Presentation- The out break of COVID-19 has impacted the world in a very
noticeable manner. A lot of organizations operating across various industries have been impacted
in a negative manner. In context of this research, secondary data has been used instead of
primary data because of the social distancing norm that is being followed across the world. Apart
from this, there is a lot of data available on online websites, articles, journals etc.
Conclusion- This has been concluded that by analyzing and determining the information about
the conception of equality and diversity, the venture can monitor the positive and negative
impact of it over workplace. By implementing effective plan of action, the firm can manage the
unfavorable influence of equality and diversity in working environment. By using appropriate
research methodologies, the information can be collected in adequate form which is essential
from the completion of research document.
Data presentation- It considers the utilization of a range of diverse graphical techniques to
visually demonstrate the reader the relationship among several data sets, to highlight the nature