Impact of Cultural Diversity in the Workplace: Hilton Case Study

This report investigates the significance of managing cultural diversity in the workplace, using Hilton Hotel as a case study. It explores the impact of cultural diversity on the work environment, examines the benefits of diversity within Hilton, and identifies strategies for effective cultural diversity management. The research includes a literature review covering themes such as the impact of cultural diversity, its benefits, and management strategies. The methodology section details the research philosophy, approach, design, and data collection methods, including the use of questionnaires for data gathering. The data analysis section interprets findings related to employee perceptions of diversity, equality, and potential feelings of neglect. The report concludes with recommendations based on the analysis, aiming to improve cultural diversity management practices within the hotel. The report also contains the research methodology, data analysis, and recommendations based on the analysis, aiming to improve cultural diversity management practices within the hotel.

Research project

Contents
INTRODUCTION...........................................................................................................................3
LITERATURE REVIEW................................................................................................................3
Theme 1 The impact of the cultural diversity in the environment of the workplaces.................3
Theme 2 The benefits of the cultural diversity at the workplace of hotel Hilton........................4
Theme 3 The strategies for managing the cultural diversity at with workplace..........................4
RESEARCH METHODOLOGY....................................................................................................5
DATA ANALYSIS.........................................................................................................................7
RECOMMENDATIONS...............................................................................................................15
REFERENCES..............................................................................................................................15
Appendix........................................................................................................................................15

INTRODUCTION
Managing equality and diversity have turned out to be the important aspects at the workplaces
which have the intensely employing the workforces to be comprises as the individuals who are
varying the in the term of gender, religion, race, age, ethnicity, sexual orientation, education, and
other attributes. In the hospitality industry, there is need to have the inwards looking and diverse
level of across as the part of important steps for the business in order to be competitive and
international scale. The business has the clear level of motive over rearising the student to be the
thrive in the fast paced and fundamentally have the expansion of the international business
environments in perfect manner.
Aim
To study the importance of the manging culture and diversity at the workplaces- A case
study on hotel Hilton.
Objective
• To evaluate the impact of the cultural diversity in the environment of the workplaces.
• To study the benefits of the cultural diversity at the workplace of hotel Hilton.
• To examine strategies of managing cultural diversity.
Research question
• What is the impact of the cultural diversity in the environment of the workplaces?
• How the culture diversity at the workplace’s benefits hotel Hilton?
• What are the strategies for managing the cultural diversity at with workplace?
Problem statement
This study has the clear level significance in the finding out importance of the cultural diversity
at the hospitality workplaces. This have been identified as to be useful to provide the necessary
level of solution and better level of understanding regarding the importance of managing the
cultural diversity at the hotel Hilton workplaces. The company is facing the major level of issues
in motivating employees which is impacted overall productivity of the hotel.
LITERATURE REVIEW
Theme 1 The impact of the cultural diversity in the environment of the workplaces
As per the view of Barak,, (2016), the diversity have the major level of access in creating the
greater level of changes in term of talents managements as per the particular view of the world
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or the ethnicity regarding there restricting the ethnic definition in perfect manner. In addition,
author have stated as the impacts of equality and cultural diversity in the hospitality industry
have helped in there proving the better insights in term of the needs and motivations if the
significant customer bases in permanent manner. On the other hand, the (Berrey, Nelson and
Nielsen, (2017) contradicted the statements as the organization have the failure is the recognizing
the fundamental errors by aligning there business practices to the organization goals in perfect
manner. In addition, author have stated there are the harsh realities of running the business on a
day-to-day basis for keeping customers satisfied in term of selling and delivering service will
keep undermining it. According to the view of the Colella. and King, (2018), there is significant
impacts of the company and equality diversity on the company as to have proper identification of
good designs and making the implementation in proper manner. The hospitality sector have there
need to develop the good designed and capability in order to provide the motivations in the
terms of any level of disaster.
Theme 2 The benefits of the cultural diversity at the workplace of hotel Hilton.
As per the view of Dhanani, Beus and Joseph, (2018), the diverse level of cultural perspectives
has the clear level of inspiration over the creativity and driving innovations as the culture
influence is the way how the world is been viewed. Diversity of through is turned up to be the
breeding creativity and diver more level of innovations in helping out solve the various issues
and there inspiring their colleagues to work in motivated way. On the other hand, the (Graham
and et.al., (2019) contradicted the statements as the due to the diversity in the company, there is
the increase level of markets knowledge in terms of the business insights in order to make it
more level of competitive and profitable in perfect manner. The author supported the statement
as per the research of the McKinsey have the underscoring the that’s the diversity in their good
aspects for the business bottom lines along with creating better level of financial returns
regarding the hospitality industry medians. According to the view of the Kalev, (2019), Drawing
from a culturally diverse talent pool allows an organization to attract and retain the best talent by
having major level of investments in fostering the multicultural and invasive business
environments by masking the standing out of the right candidate in the business.
Theme 3 The strategies for managing the cultural diversity at with workplace
According to the view of the Leslie. and et.al., (2019), there is need for the significant strategies
for the hospitality companies to have the proper level of implementation in term of creating the
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awryness of equality and cultural diversity in the company in significant manner. In addition,
author have stated as the company have the indemnifications of the highlighting the personal
uniqueness. There is need to have celebrating the diversity’s by recognising and appreciating the
employee difference in perfect manner. There is need to have inviting of the co-workers in order
to make the proper level of promotions in term of acceptances and hiring the more level to
building the team strength. On the other hand, the Colella. and King, (2018) contradicted the
statements that’s to have the proper level of envelopment of customer diversity and equality in
the company have the need to make proper development of the policies along with adhering the
company goals in terms of ethic and values of the companies by paying the proper emphasis of
the commitment and diversity and reorganization in order to have the proper valuation of the
firm. This have been identified as to be useful to provide the necessary level of solution and
better level of understanding regarding the importance of managing the cultural diversity at the
hotel Hilton workplaces. In addition, author have stated there are the harsh realities of running
the business on a day-to-day basis for keeping customers satisfied in term of selling and
delivering service will keep undermining it.
RESEARCH METHODOLOGY
Research philosophy
This is been identified as the dealing with nature and scope of range research in term to be
proving as effecting ways in term of consulting the strategies. This have the proper
identifications in term of proper analyse the different type o philosophy which are such as
positivism, interpretivism, realism and pragmatism. In this report, there have been the nature of
the study and term of willingness. In the respective present study have the implication of
positivism philosophy along with gathering the factual knowledge.
Research approach
This is having the proper level of consistency over managing the proper plans and procedure in
inclusion of all level of sets in terms of making the clear level of understanding regredience the
different collection. This have the inclusion of different information’s and analysing the data in
appropriate manner. Generally, there are two types of approach available that are deductive and
inductive. In this research their inductive metro will be use in qualitative research and getting
answer of research question
Research design
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This have the consisting of the different solution to the problems in term of addressing the
different issues. This have been consisting to be types of casual, exploratory and descriptive. so
in term of this report , there have been the inclusion of the exploratory research designs in term
of managing the different strategies which have the followed the need for practicing in
permanents manner. So, there is the need to be followed in strategic manner.
Research type
This is the way to have their proper level of identification in the research in terms of making
the different business objectives and with proper attention of the research question. There are
two common type which is qualitative and quantitative. In this research will have the usage of
their qualitative research type to gains more level of theoretic knowledge of managing the
diversity t workplace.
Data collection
This is the process to have making the appropriate level of data collections which is need to be
collected in order to get into the relevant and accurate data and arithmetic sources. This is
considered to be primary and secondary methods as in this day the scholar is using both the
methods as the two have questionnaire and significant literature review.
Sampling
The target audience form who the collection of data can be uses by having proper level of
consumption to be less along there making the proper identification of the maples in term of the
usage of random sampling.
Data analysis
This have been the crucial mess of the making the proper analysing and interpretational of he
data s in term to have the level of useful outcomes there is the different tools and techniques
which are advisable with implication of thematic analyses in to interpretive the data.
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DATA ANALYSIS
Theme 1
particular - there is need to have improvement in hospitality industry
workplace diversity
participants
· Yes 18
· No 10
· Not Sure 2
total 30
Data interpretation
From the above data, it can be interpreted as most of the employee have the belief that’s the
diversity create the positive level of impacts on creating more level of productivity in
management of the hotel Hilton. Diversity of through is turned up to be the breeding creativity
and diver more level of innovations in helping out solve the various issues and there inspiring
their colleagues to work in motivated way.
7

Theme 2
particular- the benefit of increasing cultural diversity and equality at the
workplace
participants
· In term of productivity increase 12
· To have addressability in term of local environment. 15
· Availability of different type of knowledge 3
total 30
Data interpretation
From the above data, it can be interpreted as the company have the significant level of benefit in
developing the firm productise in term of addressing the locals Market and needs of the customer
o make the more satisfied.
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Theme 3
particular- the costrel diversity makes positive impacts on customer participants
· Yes 15
· No 5
· Not Sure 10
total 30
Data interpretation
From the above data, it can be interpreted as this diversity have the creation of positive impact on
the company as Diversity of through is turned up to be the breeding creativity and diver more
level of innovations in helping out solve the various issues and there inspiring their colleagues to
work in motivated way.
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Theme 4
particular- all employee in the hotel Hilton are treated in equal manner participants
• Yes 5
• No 15
• Not Sure 10
total 30
Data interpretation
From the above data, it can be interpreted as there is the distraction among the employee as they
are not treated in the equal manner. There is the increase level of markets knowledge in terms of
the business insights in order to make it more level of competitive and profitable in perfect
manner.
Theme 5
particular - Do you have the feeling of neglection in the business environment participants
· Yes 18
· No 10
· Not Sure 2
total 30
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Data interpretation
From the above data, it can be interpreted as the employee have feeling significant negligence
among he hotel Hilton workplace . This have the diversity in their good aspects for the business
bottom lines along with creating better level of financial returns regarding the hospitality
industry medians
Theme 6
particular - What do you feel about diversity management at Hilton Hotel participants
Good 10
Not good 15
Not sure 5
total 30
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Data interpretation
From the above data, it can be interpreted as employee are feeling good in terms of management
This have been identified as to be useful to provide the necessary level of solution and better
level of understanding regarding the importance of managing the cultural diversity at the hotel
Hilton workplaces
Theme 7
particular- diversity in term as most difficult to maintain in hospitality industry participant
Age 10
Gender 12
Ethnicity 8
total 30
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Data interpretation
From the above data, it can be interpreted as gender have been considered to be difficult
diversity to be mainatsied. the impacts of equality and cultural diversity in the hospitality
industry have helped in there proving the better insights in term of the needs and motivations if
the significant customer bases in permanent manner.
Theme 8
particular- , there is need for strategic development of at Hilton Hotel participant
· Yes 15
· No 5
· Not Sure 10
total 30
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Data interpretation
From the above data, it can be interpreted as there is need for the strategic development of
cultural diversity in the company the organization have the failure is the recognizing the
fundamental errors by aligning there business practices to the organization goals in perfect
manner.
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RECOMMENDATIONS
the harsh realities of running the business on a day-to-day basis for keeping customers satisfied
in term of selling and delivering service will keep undermining it. There is need to have inviting
of the co-workers in order to make the proper level of promotions in term of acceptances and
hiring the more level to building the team strength.
The proper level of envelopment of customer diversity and equality in the company have the
need to make proper development of the policies along with adhering the company goals in
terms of ethic and values of the companies by paying the proper emphasis of the commitment
and diversity and reorganization in order to have the proper valuation of the firm.
15

REFERENCES
Books and Journals
Online
Barak, M.E.M., 2016. Managing diversity: Toward a globally inclusive workplace. Sage
Publications.
Berrey, E., Nelson, R.L. and Nielsen, L.B., 2017. Rights on trial: How workplace discrimination
law perpetuates inequality. University of Chicago Press.
Colella, A. and King, E. eds., 2018. The Oxford handbook of workplace discrimination. Oxford
University Press.
Dhanani, L.Y., Beus, J.M. and Joseph, D.L., 2018. Workplace discrimination: A meta‐analytic
extension, critique, and future research agenda. Personnel Psychology, 71(2), pp.147-
179.
Graham, K.M. and et.al., 2019. Patterns of workplace discrimination across broad categories of
disability. Rehabilitation psychology, 64(2), p.194.
Kalev, A., 2019. Rights on Trial: How Workplace Discrimination Law Perpetuates Inequality.
Leslie, M. and et.al., 2019. Workplace Discrimination Involving Charging Parties With
Substance Use Disorders Under Title I of the Americans With Disabilities Act. Journal of
Applied Rehabilitation Counseling, 50(1), pp.7-23.
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Appendix
1. Do you think there is need to have improvement in hospitality industry workplace
diversity?
 Yes
 No
 Not Sure
2. What are the benefit of increasing cultural diversity and equality at the workplace?
 In term of productivity increase
 To have addressability in term of local environment.
 Availability of different type of knowledge
Do you think the costrel diversity make positive impacts on customer?
 Yes
 No
 Not Sure
4 Do you feel that all employee in the hotel Hilton are treated in equal manner?
 Yes
 No
 Not Sure
Do you feel, there is need to have positive interaction among the diversified employed?
 Yes
 No
 Not Sure
Do you have the feeling of neglection in the business environment?
 Yes
 No
 Not Sure
What do you feel about diversity management at Hilton Hotel?
 Good
 Not good
 Not sure
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Which type of diversity in term as most difficult to maintain in hospitality industry?
 Age
 Gender
 Ethnicity
. Do you think, there is need for strategic development of at Hilton Hotel?
 Yes
 No
 Not sure
appendix
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