This case study examines a conflict at Trans-National Enterprise, where employees are dissatisfied with late working hours and high work pressure. The HR manager is tasked with resolving the dispute through negotiation and policy development. The solution includes an action plan with specific goals, strategies, and timelines, aiming to improve employee relations and create a healthy workplace. It also recommends seeking specialist advice, including legal and training expertise, to address legal constraints and provide conflict management training. The case study outlines resolution documentation, options for resolving grievances, and a six-step procedure for resolving future grievances. Additionally, a draft training plan is provided to improve communication, professional behavior, and understanding of diversity within the workplace, culminating in a conclusion that emphasizes the importance of conflict management for business success.
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