Managing Equality and Diversity: A Marks and Spencer Case Study

This project investigates the impact of managing equality and diversity in reducing workplace discrimination, using Marks and Spencer as a case study. It begins with an introduction outlining the aim and objectives, which include analyzing the importance of equality and diversity, evaluating the benefits of reducing workplace discrimination, and determining ways to maintain equality and diversity. The project employs a qualitative research methodology, including interpretivism, inductive approach, primary data collection, and thematic analysis of data collected from a random sample of 30 Marks and Spencer employees. The findings reveal the presence of workplace discrimination, the importance of equality and diversity, and barriers to integrating diversity. The project also explores the impact of workplace discrimination on productivity and the role of policy changes and training in promoting equality. Recommendations include developing policies, increasing awareness, and encouraging interaction among employees. The project concludes that workplace discrimination impacts employee morale and performance, emphasizing the vital role of equality and diversity in reducing discrimination and improving organizational outcomes. The project also includes a performance review and references.

PROJECT

Introduction
Aim
 Main aim of this project is: “To study the impact of managing equality
and diversity in reducing the workplace discrimination. A case study
of marks and Spencer”.
Objective
 Main objectives of this project are:
 To analyse the importance of equality and diversity in the firm.
 To evaluate the benefits of reducing workplace discrimination in
Marks and Spencer.
 To determine different ways for maintaining equality and diversity at
workplace.

Background
 Equality and diversity within a workplace are one of the most
important things which is required to be focused upon within an
organization as it helps the organization in reducing chances of
workplace discrimination.
 It not only helps in reducing chances of discrimination but also helps
in enhancing employee retention rate and reduces employee turnover
rate which further helps in increasing employee performance, morale,
productivity, motivation as well as satisfaction level of employees as
well

Research Methodology
 Research types: For this study researcher focuses on qualitative
research or collects data in non-numerical form.
 Research philosophy: For this study, researcher uses interpretivism
as it is one of the most appropriate research philosophy which is used
in qualitative type of research.
 Research approach: As this is qualitative research so, scholar
selects inductive and by generating new theory he cannot only
collects information’s related to the topic which is managing equality
but also can increase his knowledge

Continue…
 Data collection: For this study of equality and diversity researcher
focuses on both but give majority to primary data collection.
 Data analysis: For this study researcher makes use of thematic
qualitative data analysis tool for analyzing qualitative data.
 Sampling: Researcher has selected random sampling with sample
size 30 employees of Marks and Spencer.

Data Analysis
 Theme 1 Presence of workplace discrimination within Marks
and Spencer
0
2
4
6
8
10
12
Strongly Agree
Agree
Disagree
Strongly
disagree
Question 1: Do you think there is presence of
workplace discrimination within Marks and Spencer?
Options Frequency
Strongly Agree 11
Agree 10
Disagree 6
Strongly disagree 3
Total 30 0
2
4
6
8
10
12
Strongly Agree
Agree
Disagree
Strongly
disagree

Continue…
 Theme 2 Equality and diversity plays a vital and important
role within an organization
Question 2: Do you think equality and diversity plays a
vital and important role within an organization?
Options Frequency
Strongly Agree 14
Agree 11
Disagree 3
Strongly disagree 2
Total 30
0
2
4
6
8
10
12
14
Strongly Agree
Agree
Disagree
Strongly
disagree
0
2
4
6
8
10
12
14
Strongly Agree
Agree
Disagree
Strongly
disagree

Theme- Behaviour as the difficult level of barriers in integrating the diversity
particular - as the difficult level of
barriers in integrating the diversity in
the company
partip
ants
Communication 10
Behaviour 12
Varied Perception 8
total 30

Theme Sometimes proper interaction been the diversified employees in the
organization
particular- any level of proper
interaction between the diversified
employees in the organization
parti
cpan
ts
Always 4
Sometimes 16
Never 10
total 30

Theme Increased productivity benefit of reduction in workplace discrimination
particular - think is the important benefit
of reduction in workplace discrimination
partic
pant
Increased productivity 18
Competitive organisational environment 5
Availability of different type of knowledge 7
total 30

Theme- Implementing changes in Policies of organization better wok conditions can be
developed.
5
20
4
1
Chart Title
Strongly Agree Agree Not Sure
Disagree Strongly Disagree
Do you think making changes in equality and
diversity policy of organization can develop
better equality and diversity condition in
organization?
Frequency
Strongly Agree 5
Agree 15
Not Sure 5
Disagree 3
Strongly Disagree 2

Theme 6 Training and development can be provided to the employees to maintain equality in organization.
5
20
4
1
Chart Title
Strongly Agree Agree Not Sure
Disagree Strongly Disagree
Do you think Training and development can be
considered as process to maintain equality in
organization?
Frequency
Strongly Agree 5
Agree 20
Not Sure 0
Disagree 4
Strongly Disagree 1