Analysis of Food and Beverage Operations at Britannia Hotels Report

This report provides an overview of food and beverage (F&B) operations, using Britannia International Hotel as a case study. It begins with an introduction to the hotel and its F&B offerings, including Jenny's Carvery and other restaurants. The report then explores different types of F&B businesses, such as take-away, full-service, and assisted-service restaurants. It also delves into restaurant rating systems, comparing national and international systems like the Food Standards Agency, Michelin Guide, Good Food Guide, and La Liste. The report further examines current and future trends in the F&B industry, considering the impact of factors like Brexit, the rise of social media, and technological advancements such as drone deliveries and the increasing use of robotics. The report concludes with a list of references, including books and journal articles, to support the information provided.

Managing Food and
beverage operations

Table of Contents
Introduction......................................................................................................................................3
Different type of Business in F& B section.....................................................................................3
Rating systems ................................................................................................................................4
Trends..............................................................................................................................................4
References........................................................................................................................................6

Introduction
Brief background of the company.
The Britannia International Hotel is first canary Hotels, situated on the water's edge at the
London Docklands, which is modern glass fronted building and close to international business
district with superb view of London Skyline. Britannia have 61 Hotels across the UK, which
offers the 10000 rooms to their customers. As the hotels are located in prime cities across the
United Kingdom and near by major airports, beaches-front towns, coastal and all around country
side. The vision of the hotel is to becoming the leading Hotel in London(Acs and et. al., 2017).
The guest of Jenny's Carvery also enjoy the continental cuisine in overstuffed Pizzeria, which
has a wide choice of Italian dishes & snacks, spice restaurant and also offering authentic Indian
cuisine.
Food beverage management.
Food beverage management is substantial activity of hotel & catering industry. The main
objective of F & B department, markets to satisfy their guest's expectation and also focuses on
purchasing, receiving, storing, issuing and preparation of foods & beverages for the final
provision and monitor then formulates the effective and efficient control system.
Different type of Business in F& B section
Take away: The Take Away are those restaurant where only food services are available,
and customer have to take their food in the form of packing. There place is not available for
eating food, only waiting area is present for customer. Some example of Take Away in UK are
Waffle Jack's American Diner, The Harbour Seafood Restaurant & Takeaway.
Full service: This is typical service restaurant, where the food & beverages is very wide
and customer expectation are high, it also operate and focuses on customer satisfaction and
experience. This take place usually people seat at food table and waiters are used to take food
orders. The major segment of Full service restaurant is fine dining, ethnic, upscale casual and
family or causal restaurant(Alkaya and Demirer, 2015).
Assisted service: The assisted services restaurant are those where customer are served a
part of meal at the table and some of the part of the part is acquired to taken and obtain with help
of self services form some form of displayed or buffet system present in restaurant. As this helps
in effective functioning, such example is Jimmy Restaurant.

Rating systems
The rating system can be defined as the rating to any thing applied to specified
applications domain. As rating and review software allows the customers to review and also
helps in rating the company products & services as well as any thing can be rated. As in food
industry, rating system helps the customers in choosing where to eat out and also to shop for
food. As it gives the information regarding the hygiene standards present in cafes, takeaways
restaurant, pubs, restaurant, hotels and many more places when food is available (Davis and et.
al., 2018).
National rating International rating
Food standard Agency which work for
protecting public health and consumers
interests in food, as considers that
prepared food is safe and secure. It also
focuses on encouraging the restaurant
and food business to make easy for the
consumer to ask and tell about their
allergen information while taking and
giving orders of food.
Michelin guide was launched in 1920 by
Edouard Michelin. As it includes numbers of
hotels as well as restaurants according to
their specific categories, and focuses on their
best services quality of restaurant and hotel
and rates accordingly and creates effective
experience for the customer and the food
provides or restaurant.
Good food guide helps in discovering the
best restaurant in UK. It scores the
restaurant between 1 to 10 rating with the
help of experts inspection with the help
of effective guidelines which helps in
ensuring the effective benchmarking
around United Kingdom . It has listed
more than 1200 restaurant in their list.
On the basis of online reviews the La liste is
best rating system which offers the global
restaurant selection and selected by expert
food guide and critic food products. It food is
experiencing by people of 179 countries with
350k trusted reviews. It was launched in
pairs, December 3, 2018 (Doan and et. al.,
2017).

Trends
Current trends Future trends
According to the Brexit , the more
Chinese travellers are arriving and coming
to the UK country for visiting. As by
considering this factor, there is a
possibility of increasing the market of
English cuisine as more travellers are
arriving to the place.
In future upcoming trend, the services of
Delivery in food & beverages sector is done
through with the help modern technology that
is drone, as it is due to effective change and
up-gradation in the technological factor in
country (Fernandez and et. al., 2016) .
In the present scenario, each and every
Hotels as well as Restaurants has adopted
and using social media platform tool
effectively & efficiently, for the
marketing & promotions of their products
& services.
In the future trend, in each and every area of
services more robots will be used instead of
human resource as they are very helpful to
business organization and leads to effective
productivity & performance. This change
occur due to up-gradation of the technology.

References
Books & Journals
Acs, Z.J and et. al., 2017. The lineages of the entrepreneurial ecosystem approach. Small
Business Economics, 49(1), pp.1-10.
Alkaya, E. and Demirer, G.N., 2015. Water recycling and reuse in soft drink/beverage industry:
A case study for sustainable industrial water management in Turkey. Resources,
Conservation and Recycling, 104, pp.172-180.
Davis, B., and et. al., 2018. Food and beverage management. Routledge.
Doan, D.T., and et. al., 2017. A critical comparison of green building rating systems. Building
and Environment, 123, pp.243-260.
Fernandez, E., and et. al., 2016. Review of dynamic line rating systems for wind power
integration. Renewable and Sustainable Energy Reviews, 53, pp.80-92.
Gibson, P. and Parkman, R., 2018. Cruise operations management: Hospitality perspectives.
Routledge.
Nickerson, C. and Planken, B., 2015. Introducing Business English. Routledge.
Valta, K., and et. al., 2015. Overview of water usage and wastewater management in the food
and beverage industry. Desalination and Water Treatment, 53(12), pp.3335-3347.
Vellas, F., 2016. The international marketing of travel and tourism: A strategic approach.
Macmillan International Higher Education.