Report on Managing Food and Beverage Operations: Analysis and Trends

This report provides a comprehensive overview of food and beverage operations, encompassing various aspects of the industry. It begins with an introduction to different types of food and beverage businesses, followed by an analysis of national and international rating systems. The report then delves into current and future trends impacting the industry, such as technology and health consciousness. It illustrates professional food and beverage management skills within a restaurant setting, emphasizing customer service and organizational abilities. Furthermore, the report examines the importance of meeting legal and regulatory requirements, including food safety and labeling policies, and the consequences of non-compliance. The report also compares different operational and marketing technologies, investigates consumer decision-making factors, and explores strategies for building customer loyalty. Finally, it critically evaluates the impact of digital technology on both operations and consumer buying behavior, providing a well-rounded analysis of the food and beverage sector.

MANAGING FOOD AND
BEVERAGE
OPERATIONS
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INTRODUCTION...........................................................................................................................4
1. Different types of businesses within the food and beverage industry.....................................4
3. Different rating systems used for the food and beverage industry nationally and
internationally..............................................................................................................................6
5. Current and future trends are affecting food and beverage businesses’ products and services
to meet business objectives..........................................................................................................7
6. Illustration of professional food and beverage management skills within a restaurant...........7
8. Analysis of the importance and value of meeting legal and regulatory requirements and
implications of failing to meet those requirements upon the overall operational performance. .8
CONCLUSION................................................................................................................................9
TASK 2..........................................................................................................................................10
INTRODUCTION.........................................................................................................................10
2. Comparison of different operational and marketing technology for a range of different types
of food and beverage business...................................................................................................11
3. Investigation of the factors that influence the consumers’ decision on which food and
beverage outlets they choose.....................................................................................................12
4. Strategies used in a range of food and beverage outlets to attract and build a loyal customer
base............................................................................................................................................13
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5. Critical evaluation of the impact of digital technology both on the operations of food and
beverage businesses and the significant influence it has upon consumer buying behaviour.. . .15
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17
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INTRODUCTION
Food and beverage industry is a composition of two major segments that are production
and distribution of products and services (Ackerman and Pizzuto, 2016). Food and beverage
industry also define as an catering industry who are responsibly engage in the functions of
providing different types of amenities to customers in relation to delivering of food and
beverages in a premise that includes restaurant hotels or customer intended premises. This
industry is one of the fastest growing and leading industries. There are numerous types of food
and beverage services that include service plate service card and family style service. In this
report format discussions has been made on different concept that include different types of food
and beverage businesses along with rating systems. In addition with this current and future
Trends that affect Food and Beverage business are also included in this report. Along with this
professionals and beverage management skills accompanied with legal and regulatory
requirements are also covered in the present project. Lastly importance of meeting regulatory
requirements is formatively discussed in this report.
1. Different types of businesses within the food and beverage industry
There are different types of sectors that are included in food and beverage industry. As this
industry include wide range that includes different types of sectors within which helps in
building them as a multi-million dollar industry that dispose income and leisure in a well
effective time. Mentioned below there are some of the certain sectors that are included in this
industries are:
Lodging and accommodation
This is one of the basic sectors in food and beverage Industry that are included in
luxurious hotels. This includes ranging from beds to breakfast. Hotels provide accommodation
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facilities to their customers in order to provide them integrated comfort along with world class
amenities. In this people who travel from one different place to another need a shelter to sleep
that makes them to book Lodges and rooms to stay that are provided by hotels.
Food and beverage
It is one of the most crucial sectors within food and beverage industry. As this is a wider
sector region in this supreme Industry that offer high and food amenities. Hotels and other
sectors provide food services through retail stores, restaurants, hotel, accommodation, catering
businesses and quick service establishment.
Entertainment industry
This is one of the key essential categories within food and beverage industry as this
involves in gaining attraction of customers in a wide manner in order to gain success. It is
essential for business units within food and beverage industry to entertain their customers and
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clients in a best effective way. As they seek for more entertainment and time to enjoy the time in
a fullest manner for this food and beverage industry can provide different type of entertainment
experiences to their customers such as nightclubs, marinas, stores and gaming’s bars and Cruise.
3. Different rating systems used for the food and beverage industry nationally and internationally
There are different types of rating system that are used for industries within food and
beverage sector in an international and national level (Micari, 2017). Mentioned below there is a
rating margin for hotels given for food and beverage industry:
 one star: If an individual in that city then this rated industry is good enough to eat
 two star: worth a alternative route
 three star: worth building a trip just to munch there
These rating are applied to both hotels and restaurants and number of levels amplified
Europe, United Kingdom
There are mainly three organizations Royal Automobile, VisitBritain and, Automobile
Association (AA) Club (RAC) for rating.
Hotels
1 Star
They have acceptable and practical accommodations along with having limited range of
facilities and services in addition with high customary cleanliness. 1 start hotels have helpful and
friendly staff and alcohol beverage in these are served mainly in a separate bar.
2 Stars
Hotel who are 2 star rated provide extra facilities along with personal services. They offer
more comfortable bedrooms with en-suite bathrooms. They have food somewhat higher
standard.
3 starts
They offer large public area along with good accommodations. 2 start hotels have formal
reception and serves wide range of selection of lunch, snacks and drink with high quality.
4 starts
4 starts hotels provide qualitative and extreme good comfort. They have all the bedrooms
with en-suite bathrooms with WC and shower. Hotels with 4 starts put main focus on the section
of food and drinks. In addition with this they have experienced staff and serve room service
meals 24/7 that include drinks and snacks.
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5 starts
Hotels with 5 stars rating have magnificent spacious, luxury accommodation and
exceptional quality. Services and facilities provided by them are extensive. In addition with this
they have highly professional staff along with high comfort and sophisticated atmosphere.
5. Current and future trends are affecting food and beverage businesses’ products and services to
meet business objectives.
There are different types of future and current trends that impact the food and beverage industry
some of that are mentioned below:
Tech explosion acts as a best advantage for customers as in nowadays or text savvy
travellers take advantage of mobile websites and apps (Radzi and Ghani, 2016). Thus, it becomes
essential for industries within food and beverage sectors to offer information’s in a user friendly
manner. In addition with travellers expect their hotels restaurants and other accommodations
within food and beverage industry to be freely sufficient with tech equipment along with
knowledgeable support of staff. For this industry can take advantage of cloud based Digital
restorations in order to provide personalized experience to their customers.
More emphasis on health and wellbeing
People in now days or more focused on their health. Thus, it impacts hotels and other
accommodations of food and beverage industry, as they are required to respond well with spas,
fitness centres, and pools. As traveller expect more innovative Wellness options along with
healthy food options. For this hotels and other accommodations can take advantage of air
purification methods, in room exercises equipments, vitamin infusion water and yoga spaces in
order to satisfy their customers in a healthy manner.
Influx of international visitors
There is a rise in international leisure travel for instance Dubai International Airport
becomes as busiest airports in all around the World. Thus it is important for food and beverage
accommodations to provide the services in multitude of languages. For this they are required to
effectively understand different types of uniqueness and culture of the customers in order to treat
them in a more flexible and friendly manner.
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6. Illustration of professional food and beverage management skills within a restaurant
There are different types of professional food and beverage management skills in a
restaurant that are effectively required in order to operator today operational functions and
Management in a more effective manner. Some of the skills are mentioned below:
Customer serving skills
It is required for food and beverage managers to always considered customer service first
priority in their Mind (Davis and Pantelidis, 2018). By understanding the customer’s behaviour
they can effectively able to serve them in a friendly manner which will help them to win their
heart and keep them happy. This will lead towards insurance consumer loyalty. It is required for
food and beverage manager to have good problem solving skills in order to handle angry and
irritated customers, internal contracts, wrong stock orders with suppliers.
Organisational skills
This is one of the most affected and is mathematically inclined skills. As in this food and
beverage managers are required to effectively manage food and beverage cost including
pricing ,cleaning, schedules, work schedules, shipment that are termed as a crucial elements
within a restaurant. In addition with this it is essential for food and beverage manager within
restaurants to recruit their stuffs in a well effective manner as by understanding importance of
staff they can perform their functions in a best possible manner. In addition with this it is
required for food manager to detail Orient and fully understand the product requirement for their
operation. Lastly it is required for them to maintain and understand food safety standards and
cost ensurity.
Laws
It is essential for food and beverage manager in a restaurant to effectively understand
laws and regulations that are subjected to food and beverage industry. In addition with is it is
required for managers to effectively aware about the laws that affect the restaurants. For instance
if cocktails and alcoholic beverages are served in their students then it is essential to know drink
laws relating to restaurants. In addition with this health and safety regulations and laws are
required to implement in each state in order to ensure smooth functioning of organisation. Along
with this it is essential for food and beverage manager to ensure that all the laws and regulations
are effectively be followed by each and every way in staff then there restaurants.
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8. Analysis of the importance and value of meeting legal and regulatory requirements and
implications of failing to meet those requirements upon the overall operational
performance
There are different types of regulation on each stage of food and beverage industry relating to
production, manufacturing, processes to distribution. It is essential for industry those are
performing their functions in food and beverage industry to consider all the legal requirements
and make them self aware about food safety regulations in order to effectively perform their
business operations. Some of the applications are required to be complied some of that
compliance is mentioned below:
Food safety regulations
This is an outline which is important to be complied by each and every industries in food
and beverage sector in order to handle their food in best effective manner (Gianni and Vouzas,
2017). In this it is essential for restaurants to ensure their food safety issues related to food
labelling and food tempering. In addition with this various aspects of food safety are required to
be obliged. Along with this it is essential for food company owners to understand liquid licensing
in order to supply and sell their liquid. Furthermore, it is essential to conduct proper inspection
and have certificate of food that are being sold by hotels restaurants and industries within food
and beverage sector.
Food labelling policies
Is this it is essential for industries in food and beverage Sector to properly label their food
related to meet directives and quality products along with other resource materials like eggs meat
and poultry. Thus, it is important for food business operators to effectively ensure that their
entity is following all compliance as if they are fail to comply all the rules and regulation then
they may suffer from high penalty and punishment which impact upon their brand image in a
Marketplace.
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CONCLUSION
As per the above mention report it has been said that food and beverage industry is one of
the fastest and largest Industry that is growing with fast phase. This industry covers 40% of
customers. Food and beverage industry constitutes processing of raw food materials,
distributions of products and services along with packing. Industries those who are engaged in
the food and beverage industry offer prepared food along with packed foods with alcohols and
non alcoholic beverages to customers. Thus, in order to perform smooth functioning it is
important for industries to understand the effectiveness of legal requirements as this will help
them to ensure their long term stability. Industries within food in various sectors are required to
understand the actual perception and taste of the customers in order to satisfy them in a best
effective manner. This will help them to gain rating which will help them to attract attention of
large customer base and further help the organisation to increase more profitability and
productivity.
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TASK 2
INTRODUCTION
There are estimated amount of 7.5 billion individuals that generates higher demand of
food in each and every year. With the help of technology there can be a remarkable improvement
in the processing, distribution and packing of food within food and beverage industry.
Technology not only helps in improving food life and safety but it also benefits industries within
these industries to ensure quality of their products in order to lead towards high end profitability.
In addition with this, it also aid in ensuring affordability. There are numerous types of
technological advancements that can be considered by food and beverage business units to
perform their business. Some of that include Drones, Food waste tracking, AGB and more. In
this report formative discussions has been made on, various types of marketing and operational
technology within food and beverage business along with some of the influencing factors that
impact on consumer decision. In addition with this report covers, strategies that can be use to
attract loyal consumer base. Lastly, digital technology has been critically evaluated in a best
effective manner as to widen the scope of present topic.
2. Comparison of different operational and marketing technology for a range of different types of
food and beverage business
There is a rapid involvement in food and beverage sector in relation to consumer demand
warehousing and Technology. Because of this fast paced evolution there are some obstacles that
have been faced by food and beverage industry. In order to track changes on time with the help
of technology improvement can be managed along with improvement in quality control sorting
of products. This increases the speed of Staging and restocks items efficiently with the help of
different types of Technology. Food and beverage sector industry can effectively manage their
warehouse management system along with automatic guided vehicles with the help of this and
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can get benefit to issue or picking accuracy and confirm the decline in errors. This will help in
creating better working environment that will lead towards increase in productivity of Food
Industry. Mentioned below there are some techniques with the help of different types of Food
and Beverage business can be managed:
Increase in a AGB Technology
Automatic guided vehicles are wrongly taken by various food and beverage industry. They
think this technology is not that much trustworthy. Despiting of the fact that this technology has
become much safe and reliable. However things are started to change; now food and beverage
industry can incorporate their business operations with the help of a AGV Technology this is
widely increased just because of sudden trust in the arrival of self driven cars. With the help of
this technology company within food and beverage industry can easily able to access warehouse
operations. This will benefit Industries to save their money while operating their business in best
effective manner as this technology help food and beverage manager to effectively analyse the
requirement of restocking items that reduce errors while ensuring picking accuracy.
Online ordering
In order to gain more market reputation in a market food and beverage Industries can take
advantage of online ordering in order to quick serve. This technology is growing in a fast manner
within which food operators provide online ordering to their customers. This will benefit
Industries to gain higher revenue as in this customers get opportunity to browse their menu in a
relaxable manner rather than the place their order in a hurry manner over the phone. As there are
no pressures thus consumer can order extra item that will lead towards higher revenue
generation. In addition with the help of online orders hotels have a possibility to serve more
accurate orders. This will help them to prevent to give bad experience to their customers. In
addition with this online ordering helps food and beverage Industries take advantage of website
in test as to learn who the regular online customers who regularly order are and what item they
mainly purchase (Jackson and Singh, 2015). This will help them to increase their efficiency.
3. Investigation of the factors that influence the consumers’ decision on which food and beverage
outlets they choose.
There are different type of factors that affect a customer decision while they choose
restaurants cafes and other units within the food and beverage industries. There are different
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