Report on Managing Food and Beverage Operations: Analysis and Trends

This report provides a comprehensive overview of food and beverage operations, encompassing various aspects of the industry. It begins with an introduction to different types of food and beverage businesses, followed by an analysis of national and international rating systems. The report then delves into current and future trends impacting the industry, such as technology and health consciousness. It illustrates professional food and beverage management skills within a restaurant setting, emphasizing customer service and organizational abilities. Furthermore, the report examines the importance of meeting legal and regulatory requirements, including food safety and labeling policies, and the consequences of non-compliance. The report also compares different operational and marketing technologies, investigates consumer decision-making factors, and explores strategies for building customer loyalty. Finally, it critically evaluates the impact of digital technology on both operations and consumer buying behavior, providing a well-rounded analysis of the food and beverage sector.

MANAGING FOOD AND
BEVERAGE
OPERATIONS
1

INTRODUCTION...........................................................................................................................4
1. Different types of businesses within the food and beverage industry.....................................4
3. Different rating systems used for the food and beverage industry nationally and
internationally..............................................................................................................................6
5. Current and future trends are affecting food and beverage businesses’ products and services
to meet business objectives..........................................................................................................7
6. Illustration of professional food and beverage management skills within a restaurant...........7
8. Analysis of the importance and value of meeting legal and regulatory requirements and
implications of failing to meet those requirements upon the overall operational performance. .8
CONCLUSION................................................................................................................................9
TASK 2..........................................................................................................................................10
INTRODUCTION.........................................................................................................................10
2. Comparison of different operational and marketing technology for a range of different types
of food and beverage business...................................................................................................11
3. Investigation of the factors that influence the consumers’ decision on which food and
beverage outlets they choose.....................................................................................................12
4. Strategies used in a range of food and beverage outlets to attract and build a loyal customer
base............................................................................................................................................13
2

5. Critical evaluation of the impact of digital technology both on the operations of food and
beverage businesses and the significant influence it has upon consumer buying behaviour.. . .15
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17
3

INTRODUCTION
Food and beverage industry is a composition of two major segments that are production
and distribution of products and services (Ackerman and Pizzuto, 2016). Food and beverage
industry also define as an catering industry who are responsibly engage in the functions of
providing different types of amenities to customers in relation to delivering of food and
beverages in a premise that includes restaurant hotels or customer intended premises. This
industry is one of the fastest growing and leading industries. There are numerous types of food
and beverage services that include service plate service card and family style service. In this
report format discussions has been made on different concept that include different types of food
and beverage businesses along with rating systems. In addition with this current and future
Trends that affect Food and Beverage business are also included in this report. Along with this
professionals and beverage management skills accompanied with legal and regulatory
requirements are also covered in the present project. Lastly importance of meeting regulatory
requirements is formatively discussed in this report.
1. Different types of businesses within the food and beverage industry
There are different types of sectors that are included in food and beverage industry. As this
industry include wide range that includes different types of sectors within which helps in
building them as a multi-million dollar industry that dispose income and leisure in a well
effective time. Mentioned below there are some of the certain sectors that are included in this
industries are:
Lodging and accommodation
This is one of the basic sectors in food and beverage Industry that are included in
luxurious hotels. This includes ranging from beds to breakfast. Hotels provide accommodation
4

facilities to their customers in order to provide them integrated comfort along with world class
amenities. In this people who travel from one different place to another need a shelter to sleep
that makes them to book Lodges and rooms to stay that are provided by hotels.
Food and beverage
It is one of the most crucial sectors within food and beverage industry. As this is a wider
sector region in this supreme Industry that offer high and food amenities. Hotels and other
sectors provide food services through retail stores, restaurants, hotel, accommodation, catering
businesses and quick service establishment.
Entertainment industry
This is one of the key essential categories within food and beverage industry as this
involves in gaining attraction of customers in a wide manner in order to gain success. It is
essential for business units within food and beverage industry to entertain their customers and
5

clients in a best effective way. As they seek for more entertainment and time to enjoy the time in
a fullest manner for this food and beverage industry can provide different type of entertainment
experiences to their customers such as nightclubs, marinas, stores and gaming’s bars and Cruise.
3. Different rating systems used for the food and beverage industry nationally and internationally
There are different types of rating system that are used for industries within food and
beverage sector in an international and national level (Micari, 2017). Mentioned below there is a
rating margin for hotels given for food and beverage industry:
 one star: If an individual in that city then this rated industry is good enough to eat
 two star: worth a alternative route
 three star: worth building a trip just to munch there
These rating are applied to both hotels and restaurants and number of levels amplified
Europe, United Kingdom
There are mainly three organizations Royal Automobile, VisitBritain and, Automobile
Association (AA) Club (RAC) for rating.
Hotels
1 Star
They have acceptable and practical accommodations along with having limited range of
facilities and services in addition with high customary cleanliness. 1 start hotels have helpful and
friendly staff and alcohol beverage in these are served mainly in a separate bar.
2 Stars
Hotel who are 2 star rated provide extra facilities along with personal services. They offer
more comfortable bedrooms with en-suite bathrooms. They have food somewhat higher
standard.
3 starts
They offer large public area along with good accommodations. 2 start hotels have formal
reception and serves wide range of selection of lunch, snacks and drink with high quality.
4 starts
4 starts hotels provide qualitative and extreme good comfort. They have all the bedrooms
with en-suite bathrooms with WC and shower. Hotels with 4 starts put main focus on the section
of food and drinks. In addition with this they have experienced staff and serve room service
meals 24/7 that include drinks and snacks.
6

5 starts
Hotels with 5 stars rating have magnificent spacious, luxury accommodation and
exceptional quality. Services and facilities provided by them are extensive. In addition with this
they have highly professional staff along with high comfort and sophisticated atmosphere.
5. Current and future trends are affecting food and beverage businesses’ products and services to
meet business objectives.
There are different types of future and current trends that impact the food and beverage industry
some of that are mentioned below:
Tech explosion acts as a best advantage for customers as in nowadays or text savvy
travellers take advantage of mobile websites and apps (Radzi and Ghani, 2016). Thus, it becomes
essential for industries within food and beverage sectors to offer information’s in a user friendly
manner. In addition with travellers expect their hotels restaurants and other accommodations
within food and beverage industry to be freely sufficient with tech equipment along with
knowledgeable support of staff. For this industry can take advantage of cloud based Digital
restorations in order to provide personalized experience to their customers.
More emphasis on health and wellbeing
People in now days or more focused on their health. Thus, it impacts hotels and other
accommodations of food and beverage industry, as they are required to respond well with spas,
fitness centres, and pools. As traveller expect more innovative Wellness options along with
healthy food options. For this hotels and other accommodations can take advantage of air
purification methods, in room exercises equipments, vitamin infusion water and yoga spaces in
order to satisfy their customers in a healthy manner.
Influx of international visitors
There is a rise in international leisure travel for instance Dubai International Airport
becomes as busiest airports in all around the World. Thus it is important for food and beverage
accommodations to provide the services in multitude of languages. For this they are required to
effectively understand different types of uniqueness and culture of the customers in order to treat
them in a more flexible and friendly manner.
7

6. Illustration of professional food and beverage management skills within a restaurant
There are different types of professional food and beverage management skills in a
restaurant that are effectively required in order to operator today operational functions and
Management in a more effective manner. Some of the skills are mentioned below:
Customer serving skills
It is required for food and beverage managers to always considered customer service first
priority in their Mind (Davis and Pantelidis, 2018). By understanding the customer’s behaviour
they can effectively able to serve them in a friendly manner which will help them to win their
heart and keep them happy. This will lead towards insurance consumer loyalty. It is required for
food and beverage manager to have good problem solving skills in order to handle angry and
irritated customers, internal contracts, wrong stock orders with suppliers.
Organisational skills
This is one of the most affected and is mathematically inclined skills. As in this food and
beverage managers are required to effectively manage food and beverage cost including
pricing ,cleaning, schedules, work schedules, shipment that are termed as a crucial elements
within a restaurant. In addition with this it is essential for food and beverage manager within
restaurants to recruit their stuffs in a well effective manner as by understanding importance of
staff they can perform their functions in a best possible manner. In addition with this it is
required for food manager to detail Orient and fully understand the product requirement for their
operation. Lastly it is required for them to maintain and understand food safety standards and
cost ensurity.
Laws
It is essential for food and beverage manager in a restaurant to effectively understand
laws and regulations that are subjected to food and beverage industry. In addition with is it is
required for managers to effectively aware about the laws that affect the restaurants. For instance
if cocktails and alcoholic beverages are served in their students then it is essential to know drink
laws relating to restaurants. In addition with this health and safety regulations and laws are
required to implement in each state in order to ensure smooth functioning of organisation. Along
with this it is essential for food and beverage manager to ensure that all the laws and regulations
are effectively be followed by each and every way in staff then there restaurants.
8

8. Analysis of the importance and value of meeting legal and regulatory requirements and
implications of failing to meet those requirements upon the overall operational
performance
There are different types of regulation on each stage of food and beverage industry relating to
production, manufacturing, processes to distribution. It is essential for industry those are
performing their functions in food and beverage industry to consider all the legal requirements
and make them self aware about food safety regulations in order to effectively perform their
business operations. Some of the applications are required to be complied some of that
compliance is mentioned below:
Food safety regulations
This is an outline which is important to be complied by each and every industries in food
and beverage sector in order to handle their food in best effective manner (Gianni and Vouzas,
2017). In this it is essential for restaurants to ensure their food safety issues related to food
labelling and food tempering. In addition with this various aspects of food safety are required to
be obliged. Along with this it is essential for food company owners to understand liquid licensing
in order to supply and sell their liquid. Furthermore, it is essential to conduct proper inspection
and have certificate of food that are being sold by hotels restaurants and industries within food
and beverage sector.
Food labelling policies
Is this it is essential for industries in food and beverage Sector to properly label their food
related to meet directives and quality products along with other resource materials like eggs meat
and poultry. Thus, it is important for food business operators to effectively ensure that their
entity is following all compliance as if they are fail to comply all the rules and regulation then
they may suffer from high penalty and punishment which impact upon their brand image in a
Marketplace.
9

CONCLUSION
As per the above mention report it has been said that food and beverage industry is one of
the fastest and largest Industry that is growing with fast phase. This industry covers 40% of
customers. Food and beverage industry constitutes processing of raw food materials,
distributions of products and services along with packing. Industries those who are engaged in
the food and beverage industry offer prepared food along with packed foods with alcohols and
non alcoholic beverages to customers. Thus, in order to perform smooth functioning it is
important for industries to understand the effectiveness of legal requirements as this will help
them to ensure their long term stability. Industries within food in various sectors are required to
understand the actual perception and taste of the customers in order to satisfy them in a best
effective manner. This will help them to gain rating which will help them to attract attention of
large customer base and further help the organisation to increase more profitability and
productivity.
10

TASK 2
INTRODUCTION
There are estimated amount of 7.5 billion individuals that generates higher demand of
food in each and every year. With the help of technology there can be a remarkable improvement
in the processing, distribution and packing of food within food and beverage industry.
Technology not only helps in improving food life and safety but it also benefits industries within
these industries to ensure quality of their products in order to lead towards high end profitability.
In addition with this, it also aid in ensuring affordability. There are numerous types of
technological advancements that can be considered by food and beverage business units to
perform their business. Some of that include Drones, Food waste tracking, AGB and more. In
this report formative discussions has been made on, various types of marketing and operational
technology within food and beverage business along with some of the influencing factors that
impact on consumer decision. In addition with this report covers, strategies that can be use to
attract loyal consumer base. Lastly, digital technology has been critically evaluated in a best
effective manner as to widen the scope of present topic.
2. Comparison of different operational and marketing technology for a range of different types of
food and beverage business
There is a rapid involvement in food and beverage sector in relation to consumer demand
warehousing and Technology. Because of this fast paced evolution there are some obstacles that
have been faced by food and beverage industry. In order to track changes on time with the help
of technology improvement can be managed along with improvement in quality control sorting
of products. This increases the speed of Staging and restocks items efficiently with the help of
different types of Technology. Food and beverage sector industry can effectively manage their
warehouse management system along with automatic guided vehicles with the help of this and
11

can get benefit to issue or picking accuracy and confirm the decline in errors. This will help in
creating better working environment that will lead towards increase in productivity of Food
Industry. Mentioned below there are some techniques with the help of different types of Food
and Beverage business can be managed:
Increase in a AGB Technology
Automatic guided vehicles are wrongly taken by various food and beverage industry. They
think this technology is not that much trustworthy. Despiting of the fact that this technology has
become much safe and reliable. However things are started to change; now food and beverage
industry can incorporate their business operations with the help of a AGV Technology this is
widely increased just because of sudden trust in the arrival of self driven cars. With the help of
this technology company within food and beverage industry can easily able to access warehouse
operations. This will benefit Industries to save their money while operating their business in best
effective manner as this technology help food and beverage manager to effectively analyse the
requirement of restocking items that reduce errors while ensuring picking accuracy.
Online ordering
In order to gain more market reputation in a market food and beverage Industries can take
advantage of online ordering in order to quick serve. This technology is growing in a fast manner
within which food operators provide online ordering to their customers. This will benefit
Industries to gain higher revenue as in this customers get opportunity to browse their menu in a
relaxable manner rather than the place their order in a hurry manner over the phone. As there are
no pressures thus consumer can order extra item that will lead towards higher revenue
generation. In addition with the help of online orders hotels have a possibility to serve more
accurate orders. This will help them to prevent to give bad experience to their customers. In
addition with this online ordering helps food and beverage Industries take advantage of website
in test as to learn who the regular online customers who regularly order are and what item they
mainly purchase (Jackson and Singh, 2015). This will help them to increase their efficiency.
3. Investigation of the factors that influence the consumers’ decision on which food and beverage
outlets they choose.
There are different type of factors that affect a customer decision while they choose
restaurants cafes and other units within the food and beverage industries. There are different
12

types of variable that affects customer choice some of those factors include perceived value,
availability of food, brand identification, service, quality, physical environment and loyalty.
Mentioned below these types of factors are further elaborated in a well defined manner:
Affordability
This factor is defined as a consumer decision from the price range that is offered by a
restaurant or Cafe. Customer effectively determines the affordability of a product. Thus, a price
range mention of a food and beverage on a menu card significantly influences customer decision
making. As prices reflects a person capability to make a purchase price it is one of the most
essential factor that influence a consumer buying decision in which they decide whether to buy a
product or service or not. Thus, with this price range customer compare the prices of different
restaurants. This factor act as an indicator for a product quality thus it is important for industries
in food and beverage sector to take advantage of best effective pricing strategies in order to make
a formative relationship in between affordability and consumer perceived value. As the
affordability is one of the significant and basic factors that affect a customer buying decision.
Along with this if a restaurant food and beverage price is higher and are not accordance with
product quality expectation then it will lead towards drop in customer satisfaction that will
impact on their the sales value. In addition with this customer loyalty can be increased when a
brand is having low price brand thus this affordability factor impacted customer decision making
on high manner.
Physical environment
This factor is termed as a place in which a customer is actually present during the service
for delivery process (Davis and Pantelidis, 2018). Physical environment can also be termed as a
service Cape which is made of physical surrounding that encourage a consumer desire to stay.
Physical environment are tangible facilities that are offered by a restaurant or a cafe in order to
enhance their service performance. Some of the physical environment is tangible elements
including communication, material, physical facilities, personals and any other physical feature
that can act as a medium to deliver service. Thus, in order to encourage consumer buying
behaviour it is important for industries within food and beverage sector to provide remarkable
ambient conditions, pleasing environment, lightning facilities, dining equipments, staff and other
related items in order to maintain a healthy relationships in between consumers and physical
environment. This will not only help them to satisfy the customers with best but also help them
13

to differentiate themselves from other competitors it further. Also help them to gain customer
loyalty along with customers’ satisfaction that can be developed by them in a significant manner.
4. Strategies used in a range of food and beverage outlets to attract and build a loyal customer
base
`Consumer loyalty means those group of persons or customers who repeatedly buy
products and services of a business unit. These regular customers are one of the main sources of
company revenue. These loyal customers can be considered as a target market from where
behaviour of actual customers can be understood and experience. In order to gain more
advantage a company or a business are required to gain more consumer loyalty by providing
customer service in an excellent way along with efforts to make them feel better. Loyal customer
can be termed as a people who choose regularly to make their purchases for a particular product
from particular shop or company this exhibit their loyalty towards a product or brand. There are
different types of measures with the help of which a company can able to make more customers
loyal towards their company. Some of the certain factors are, encouraging customers to leave a
feedback or review for a product and a service. In context with food and beverage industries, it is
quite different from any other industry as in this sector there is an hyper competitive area and is
required to provide quality and delicious product as to gain customer loyalty. In this sector it is
most essential for a company to take advantage of pricing strategy for their products while
considering that target audience and customers. As this factor collectively help them to
understand the actual needs of their customers. If a food and beverage unit provide best
qualitative product to their customers then customer think their money paid as a worth paid.
There are different types of strategies with the help of which a loyal customer base can be made
in best effective way. By building customer loyalty company can effectively gain high return in a
best period of time by investing that time efforts and money in functions that they provide to
their customer. Thus, it is important for companies to effectively understand actual needs of their
customers and provide them good services. Along with this it is necessary for them to handle
customer complaints in a well effective manner and stay in touch of them on a regular manager
as to improve their customer loyalty. There are some of the certain factors with the help of which
they can enjoy more customer loyalty. Some of that factors are making their customer service of
first priority, encourage customer feedback on a regular manner provide, customer loyalty
schemes and strong customer relationship management.
14

Loyalty program
This is one of the simplest way which is required to be implemented by industry those
who are performing their functions in a food and beverage sector. As by implementing consumer
Loyalty program in which they provide free food and beverage for those customers who are loyal
and regular towards company (Weber, 2019). These types of strategies effectively encourage
most profitability
This is naturally good for a company. In addition with this company can perform various
activities to be more creative in this company can also offer simulator discounts to their
customers in order to encourage more frequent purchases. Along with this food and beverage
Industries can provide loyalty card to their customers and can provide further discount.
Moreover, with this by offering their profits to local charity Industries within food and beverage
sector can effectively gain remarkable customer lloyalty.
Encouraging customer feedbacks
It is important for the entire organisation specially those who are performing their
functions within food and beverage industry to get customer feedback in order to improve
services and products they provide. Thus, it is necessary for all the business units within food
and beverage sectors to provide an opportunity to their customers to give feedback with the help
of online technology. By solving their customers concerns on social media and other websites
this will encourage company concern for their customers which will automatically help them to
gain more customer loyalty. Lastly by thanking their customers for their valuable feedback, act
as a one of the most effective factor that will satisfy their customers in a best effective manner.
Furthermore, it is important for companies in food and beverage sector to make a contact from
those customers who stopped buying for from their restaurants or any other industry within food
sector. In this they are required to find real reason what makes them to stop purchasing for
restaurants. This will help them to identify company common problem area which will further
help them to encourage high customer base and loyalty.
5. Critical evaluation of the impact of digital technology both on the operations of food and
beverage businesses and the significant influence it has upon consumer buying behaviour.
15

Food and beverage industry in this modern age is passing through High tech
transformation as this industry is largely driven by effective influence of digital technology
(Jones and Comfort, 2015). On the purchasing experience it has been seen that approximately
50% of customers prefer to make the shopping via digital media. Digital technology remarkably
effect food and beverage industry thus, it is essential for companies those who are performing
their functions and operations within food and beverage sector to take advantage of major
effective strategies in order increase their sales. Some of those factors include free shipping,
website design and mobile alerts. In these Industries who are performing their functions in food
and beverage Industries can take advantage of different type of mobile marketing strategies such
as they can give text messages of discounts and various types of other future plans to their
customers. Social media marketing act as an one of the element role within food and beverage
industries for both newly and existing organisation. Thus with the help of social media marketing
companies in food and beverage industry can effectively able to gain more profitability. As with
the help of social media companies can advertise about their product and services to wide area of
customer margin and can directly reach out to them. Along with this with the help of social
media they can attract new customers towards their restaurant from different locations. Social
media include YouTube, Twitter, Facebook and Instagram that can be utilised by an organisation
in order to advertise their product. Thus, it become essential for companies who operator
functions within food and beverage industry to provide qualitative food and services as they are
rated on that basis. As in this digital technological world customers only prefer to buy from those
restaurants and companies who operate the functions in this sector who only have high ratings.
Thus, it is essential for company to effectively formulate significant relationships and understand
importance of digital technology. In order to gain high ratings company can take advantage of
different types of strategies such as they can remarkably advertise about their products on social
media and other blogs with the help of which they can attract more number of viewers those who
further may share company page with other. This acts as a one of the significant source of high
customers’ base. Furthermore company can take regular feedbacks on social media and their
websites in respect of company performance and quality of their product. Therefore it become
essential for food and beverage industries to effectively organise a significant impact of digital
Technologies and social media on their business growth. Companies performing in food and
beverage industry cannot only encourage more customer place but can also influence customer
16

buying behaviour with the help of production and promotion of their new product ideas. In
relation with this they can ask for customer’s perception and opinions in order to develop a new
food product as per their choice. This will provide advantage to companies as they can make and
create their consumers with their qualitative services to share their content. In addition with his
company can also take advantage of paid search and pay per click advertising Technology in
which they can make their ads appear on different types of website. Pay per click as act as a one
of the visible and flexible measured with the help of which organisations within food and
beverage structure can gain more advancement.
CONCLUSION
As per the above mentioned report it has been concluded that, digital technology acts as a
one of the significant element with the help of which industries within food and beverage sector
can effectively gain more advancements. Technology helps them to ensure their quality, safety
and timely delivering of products and services. Thus, in order to order to gain more advancement
it is essential for business units to effectively take advantages of different types of technological
measure. As with this they can easily able to understand consumer behaviour and can influence
them in best effective manner. It will automatically help them to gain more profitability and
productivity base while ensuring their competencies in a marketplace.
17

REFERENCES
Books and Journals
Sudtachat, K., Mayorga, M.E. and Mclay, L.A., 2016. A nested-compliance table policy for
emergency medical service systems under relocation. Omega. 58. pp.154-168.
Ackerman, T.R. and Pizzuto, J.E., 2016, December. Sediment storage time in a simulated
meandering river's floodplain, comparisons of point bar and overbank deposits. In AGU
Fall Meeting Abstracts.
Braun Santos, D. and et. al., 2016. Predictors of credit card use and perceived financial well‐
being in female college students: a B razil‐U nited S tates comparative
study. International journal of consumer studies. 40(2). pp.133-142.
Micari, A., and et. al., 2017. 2-Year results of paclitaxel-coated balloons for long
femoropopliteal artery disease: evidence from the SFA-Long study. JACC:
Cardiovascular Interventions. 10(7). pp.728-734.
Davis, B.,and et. al., 2018. Food and beverage management. Routledge.
Susskind, A.M., Kacmar, K.M. and Borchgrevink, C.P., 2018. Guest–server exchange model and
performance: The connection between service climate and unit-level sales in multiunit
restaurants. Journal of Hospitality & Tourism Research. 42(1). pp.122-141.
Oyemomi, O., and et. al., 2016. How knowledge sharing and business process contribute to
organizational performance: Using the fsQCA approach. Journal of Business
Research. 69(11). pp.5222-5227.
18

Diaz, D.G.P. and Las Johansen, B.C., 2018. Application of J48 Algorithm in Predicting
Academic Performance of Hotel and Restaurant Management Student in a Philippine
Higher Education Institution. Journal of Computing and Innovation. 2(2). pp.83-92.
Gordon, R.T. and Brezinski, M.H., 2016. The complete restaurant management guide.
Routledge.
Davis, B., Lockwood, A., Alcott, P. and Pantelidis, I.S., 2018. Food and beverage management.
Routledge.
Weber, C., 2019. Operational Efficiency in the Food and Beverage Industry Through Sustainable
Water Consumption.
Salim, H.K., Padfield, R., Yuzir, A., Mohamad, S.E., Kaida, N., Papargyropoulou, E. and
Nakamura, S., 2018. Evaluating the organizational intention to implement an
Environmental Management System: evidence from the Indonesian food and beverage
industry. Business Strategy and the Environment. 27(8). pp.1385-1398.
Valta, K., Kosanovic, T., Malamis, D., Moustakas, K. and Loizidou, M., 2015. Overview of
water usage and wastewater management in the food and beverage
industry. Desalination and Water Treatment. 53(12). pp.3335-3347.
Salim, H.K., Padfield, R., Lee, C.T., Syayuti, K., Papargyropoulou, E. and Tham, M.H., 2018.
An investigation of the drivers, barriers, and incentives for environmental management
systems in the Malaysian food and beverage industry. Clean Technologies and
Environmental Policy. 20(3). pp.529-538.
Martin-Rios, C., Demen-Meier, C., Gössling, S. and Cornuz, C., 2018. Food waste management
innovations in the foodservice industry. Waste management. 79. pp.196-206.
Sandaruwani, J.R.C. and Gnanapala, W.A.C., 2016. Food wastage and its impacts on sustainable
business operations: a study on Sri Lankan tourist hotels. Procedia food science. 6.
pp.133-135.
Chen, E., Flint, S., Perry, P., Perry, M. and Lau, R., 2015. Implementation of non-regulatory
food safety management schemes in New Zealand: a survey of the food and beverage
industry. Food control. 47. pp.569-576.
Radzi, R.M., Saidon, I.M. and Ghani, N.A., 2016. Risk management in food supply chains by
Japanese food companies in Malaysia. International Journal of Business Management
& Economic Research. 7(6). pp.778-787.
Del Chiappa, G., Martin, J.C. and Roman, C., 2016. Service quality of airports' food and
beverage retailers. A fuzzy approach. Journal of air transport management. 53. pp.105-
113.
Ojo, O.O., Shah, S., Coutroubis, A., Jiménez, M.T. and Ocana, Y.M., 2019, April. Potential
Impact of Industry 4.0 in Sustainable Food Supply Chain Environment. In 2018 IEEE
International Conference on Technology Management, Operations and Decisions
(ICTMOD) (pp. 172-177). IEEE.
Jones, P., Hillier, D. and Comfort, D., 2015. Water stewardship and corporate sustainability: a
case study of reputation management in the food and drinks industry. Journal of Public
Affairs. 15(1). pp.116-126.
Gianni, M., Gotzamani, K. and Vouzas, F., 2017. Food integrated management systems: dairy
industry insights. International Journal of Quality & Reliability Management. 34(2).
pp.194-215.
Dinu, M.D., 2016. Supply chain performance within agri food sector. Economics of
Agriculture. 63(3). pp.919-928.
19

Grekova, K., Calantone, R.J., Bremmers, H.J., Trienekens, J.H. and Omta, S.W.F., 2016. How
environmental collaboration with suppliers and customers influences firm performance:
evidence from Dutch food and beverage processors. Journal of cleaner production. 112.
pp.1861-1871.
Conwi, E.P., Cortez, A.G. and Ramos, N., 2016. EFFECTS OF THE DUALIZED TRAINING
PROGRAM ON THE OCCUPATIONAL INTEREST OF THE STUDENTS
ENROLLED IN BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT
MANAGEMENT. Indian Journal of Commerce and Management Studies. 7(1). p.31.
Jackson, L.A. and Singh, D., 2015. Environmental rankings and financial performance: An
analysis of firms in the US food and beverage supply chain. Tourism Management
Perspectives. 14. pp.25-33.
20