This report focuses on quality management within health and social care, specifically using The Royal United Hospital Bath NHS Trust as a case study. It begins by outlining the diverse perspectives of stakeholders, including service users, care workers, and the government, regarding quality. The report then delves into the role of external agencies like the National Institute for Clinical Excellence (NICE) and the Care Quality Commission (CQC) in establishing standards. It assesses the impact of poor service quality on stakeholders and demonstrates relevant quality standards, including CQC and NICE guidelines. Various quality systems, such as ISO 9001, are evaluated for implementation, alongside an examination of barriers to delivering quality care. The report also explores policies, systems, and procedures for achieving quality in clinical practices, factors affecting quality, and ways to enhance service quality. Finally, it assesses methods for measuring healthcare service quality and the effect of service user involvement in the evaluation process.