A Detailed Report on Managing Accommodation Services in Hotels

This report provides a comprehensive overview of managing accommodation services within the hotel industry. It begins with an introduction to the tourism industry in India and the significance of accommodation, followed by an examination of the scale and size of accommodation services, including budget hotels and full-service properties. Different forms of ownership, such as leased, managed, and franchised ownership, are explored. The report then delves into the role of grading, classification systems, and online review sites in influencing guest decisions. Key front office functions, including reservation, guest service, and information sections, are detailed, along with the roles within the front office department. The importance of forecasting linen stock and other guest supplies is emphasized. The report also addresses the interrelationships between housekeeping and other departments, along with scheduling maintenance to minimize disruptions. Finally, the significance of security within a selected organization is discussed, concluding with a summary of the key aspects of accommodation services and their management. The report references several academic sources to support its findings.

Managing
Accommodation
Services

Table of content
 Introduction
 Scale and size
 Different form of ownership

INTRODUCTION
 Tourism industry in India is speedily increasing industry that is
granting as 7 to 8 per cent of our national overall domestic
commodity that is also a termed of expected values to determine
the various stages that is highlighted the attention of visitors and
consumers. Hospitality is among the top sectors in India that has
gained attention in recent times. Accommodation plays an
important role in hotel business and tourism industry.

scale and size of the
accommodation services
 It is an essential factor for hotel service industry to determine
their property and standard of their developmental learning
services. This helps them to undertake and manage the work and
schedule in an adequate way for accomplishment of optimistic
results. As they are as followed:
 Budget hotels
 Full service properties
 Basic service

different forms of ownership
 Accommodation facilities are settled a leading part of the hotel
management industry as it is the largest investor of employment.
There are various form of proprietorship or ownership that
depends upon the services that management offers them. As the
part of leading form of proprietorship that accessible the
developmental learning services that are as follows:
 Leased Ownership
 Managed or Private Ownership
 Franchised Ownership

the role that, grading, classifications systems and online review sites
play when potential guests look for and book accommodation
 There are various terms as per scaling, classification system and
online review system that all are different as per equal to another. At
this point the scaling means to determine the services whether it is
good or not good through it will provides by staff management. On
the other side classification system represents the valuation that is
consist of star and text scaling that will involves from letter 'A' to 'F'.
It also helps in grading of various sections as per the values of
hotels, resorts and motor hotel. It may also relates their meal, terms
and culture, culinary art, atmosphere, infrastructure, developmental
learning and others. However, visitors and guests can be determine
their experiences and outlet which can be brilliant, fabulous, fair to
middling, good, bad, poor that will help people to make judgements
and conclusion that makes up once in a mind before going to visit
any place.

front office functions of an
organisation
 Front office is the place where customer first make an
appearance in hotel industry and has direct contact with
customer (Kimes, 2016) This area is the reception area of the
hotel and they provide hotel related information to the customer.
Front office is very important part of any organisation, for
example, Redisson Blu as they are the one who interact the
customer at first as well as last. Some of the key functions of
front office in Redisson Blu are as follows:
 Reservation
 Guest Service
 Representatives of Hotel

key roles within the front office
department
 Front office plays very important role in hotel industry as they
create first impression about hotel's service and facility in the
minds of customer. They are also responsible for answering query
of the customer. Some key role in front office department of
Redisson Blu are as follows:
 Reservation: The role of this section is to accept and reject
guest request to reserve a place in the hotel. They send request
through phone calls, emails, online etc. The duty of this section
is to ensure that they have room available on the arrival of their
customer (Engen and Magnusson, 2015).

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 Registration: This part of front office in Redisson Blu is very
friendly and polite to their guest. The employees who work in this
part are called receptionist. They meet the customer on their first
appearance in the hotel. At this place they collect necessary
information about their guest.

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 Information Section: Large organization like Redisson Blu has
separate query section where they provide information to their
customer and answer their question. They provide information
about rooms and facility of hotel and also answer customer's mail
and messages.

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 Front Office Cashier: Role of this section is to updating bills and
collect final payment from the customer before their departure.
Hotel like Radisson Blu provide different mode of payment like
cash payment, Credit card, debit card, online payment etc. They
are responsible for timely collection of bills from the customer
and maintain record of their payment.