A Report on Managing Accommodation Services: Tower Hotel Analysis

This report provides a comprehensive analysis of managing accommodation services, using the Tower Hotel as a case study. It delves into the key roles within the housekeeping department, including the executive housekeeper, housekeeping manager, and assistant housekeeper, emphasizing their responsibilities in maintaining cleanliness, aesthetics, and guest comfort. The report assesses the importance of forecasting linen stock and guest supplies to meet demand, improve budgeting, and enhance customer satisfaction. It also explores the significance of interrelationships between the housekeeping department and other departments like the front office and food and beverage, highlighting the importance of communication and coordination for delivering quality services. Furthermore, the report examines the impact of scheduling maintenance and repair work to minimize disruptions to guests and discusses the crucial role of security in protecting guests, property, and employees. The conclusion summarizes the key findings, emphasizing the essential nature of effective accommodation management for hospitality firms.

Managing
Accommodation services

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Covered in PPT............................................................................................................................1
TASK 2............................................................................................................................................1
Covered in PPT............................................................................................................................1
TASK 3............................................................................................................................................1
P6. Review of key roles that are found within housekeeping department in the entity...............1
P7. Assessing importance of forecasting linen stock as well as other guest supplies for meeting
demand.........................................................................................................................................2
P8. Importance of interrelationships among housekeeping and other departments in the
organisation for providing quality provisions along with services..............................................3
TASK 4 ...........................................................................................................................................4
P9. Examining importance of scheduling maintenance or repair work for reducing disruption
to guests.......................................................................................................................................4
P10. Discussion on importance of security in the business.........................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
In present era, accommodation industry is among the largest field within tourist industry
that provides wide wealth of opportunities to entities for working in dynamic environment
(Casado, 2011). Organisations that work in the sector majorly offers wide services that ranges
from bed together with breakfast to lodging facilities. To understand managing accommodation
services, The Tower Hotel is considered which is large hospitality firm that operates in London,
UK. It was opened in 1973 to offer accommodation services in attractive and innovative manner
that satisfied guests needs for hospitality products or services (Tower Hotel, 2020.). The report
assesses about contributions made by housekeeping department for providing accommodation
services effectively. It also explores role facilities addition to security plays in the
accommodation services.
TASK 1
Covered in PPT
TASK 2
Covered in PPT
TASK 3
P6. Review of key roles that are found within housekeeping department in the entity.
Housekeeping department is operational function of hospitality firm that performs
activities related to cleanliness, aesthetic room upkeeps and maintaining hygiene in all areas of
premise (Chatzigeorgiou and Simeli, 2017). The department takes pride to maintain cleanliness
in hotel and keep it comfortable for guests. The key role of the department is to provide visitors
with clean, welcoming, attractive, hygiene and comfortable surroundings which offers values for
the money paid by them. Along with this, other key and responsibilities that housekeeping
department of Tower Hotel are underneath:
Responsibilities addition to roles of execute housekeeper in the hotel
 An executive housekeeper oversees as well as directs cleaning activities for the hotel and
plans workings for entire housekeeping department.
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 Executive housekeeper has role of managing all the concerns of human resources
including timely recruitment, effective selection of candidate, providing training sessions
and boosting motivation level among workforce that work in the department.
 In Tower Hotel, executive housekeeper have responsibility to prepare annual budget of
housekeeping function, organising inventories, scheduling employees along with
assigning extra off as per occupancy forecast (Cascio, 2015). Executive housekeeper also manages multicultural team through fulfilling expectations of
workforce, breaking cultural barriers and avoiding artificial divisions in the department.
Other roles in housekeeping department
Housekeeping manager: They are majorly responsible to comply activities with hygiene
addition to cleanliness standards at hotel or other accommodation company. Along with this,
housekeeping manager of Tower Hotel has role of purchasing cleaning equipments, coordinating
housekeeping requirements with another department needs and overseeing all activities of the
department.
Assistant housekeeper: The another job role in the housekeeping department is assistant
housekeeper that have responsibility to manage resources which are provided by top
housekeeping managers for attaining objectives for maintenance, attractiveness as well as
cleanliness (Hayes and Ninemeier, 2016). The role of assistant housekeeper in the hotel include
daily supervision all all areas, assisting room attendants in workings and compiling maids'
roaster.
P7. Assessing importance of forecasting linen stock as well as other guest supplies for meeting
demand.
Forecasting is mentioned as an attempt for predicting upcoming outcomes on the basis of
past events along with insights of managers. With forecasting, managers of hotel can evaluate
and estimate demands for the offered services and many more. In the modern scenario,
accommodation services are characterised by important acceleration of room supplies together
with highest cost margins (O’Fallon and Rutherford, 2011). Forecasting is significant in all
business types as it provides aspects through which objectives are achieved for meeting market
demands. In this context, managers of Tower Hotel makes predictions addition to forecast
external situations that assist them in suitable solutions to meet demand. Certain importances of
forecasting linen stock are underneath:
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Environment friendly satisfaction: Forecasting plays important role in predicting needs
and designing products that provides environmental friendly satisfaction to customers. It
increases satisfaction among customers by analysing requirements or demands about the
hospitality commodities and delivering them to suitable customers. Hence, it assist managers of
Tower Hotel to properly forecast things and accordingly offer them in friendly market that
improves satisfaction of maximum population through meeting demands.
Budgeting: Through proper forecasting, managers set budget for the inventories,
expenses and other aspects. Forecasting is also important at hotel to predict about the expenses
and incomes that the company will experience and accordingly set budgets for different
departments. With this, expenses can be reduces and all the expected demands are meet on time.
P8. Importance of interrelationships among housekeeping and other departments in the
organisation for providing quality provisions along with services.
In hospitality sector, communication together with coordination are considered as
important aspects for various departments as with these all the information are shared related to
serving guests in better and smart ways (Paniccia, Leoni and Baiocco, 2017). Housekeeping
department of Tower Hotel makes relationships will all the other departments so to execute
practices with proper coordination that results in meeting requirements of firm on time. For
providing quality services, certain interrelationships which are made by housekeeping
department of the hotel with other divisions are illustrated below:
Housekeeping and front office: It is important for housekeeping function to make
healthy relations with front office department so to gain information for the requirements
customers of room facilities. At Tower Hotel, housekeeping department can collects information
related to the services that customers demands which will help in delivering on time that will
lead in offering quality provisions to customers and improving their experiences.
Housekeeping and food and beverage: The department of food and beverage deals with
maintaining high food quality and satisfying demands of guests for the eatables (Perić, Đurkin
and Wise, 2016). For housekeeping department it is significant to make relations with food and
beverage department as to avoid frictions on various matters including housekeeping not
collecting food trays and creating extra work by spilling carelessly on carpets and many more.
Moreover, housekeeping department of Tower Hotel looks after pest control and clean utensils,
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equipments and other things of food and beverage department so that quality of provision
together with services are provided by the company to customers.
TASK 4
P9. Examining importance of scheduling maintenance or repair work for reducing disruption to
guests.
Scheduling maintenance as well as repair work are some of key activities performed by
maintenance department. For these activities, facilities managers, security guards and security
managers plays important role in Tower Hotel. They perform different roles and responsibilities
that leads in reducing disruptions for the visitors or guests of company (Saare and et. al., 2018).
For example, maintenance engineers performs role of installing and maintaining equipments and
makes sites repairs whenever required. With this, all the workings are repaired on hotels before
arrival of guests and this leads towards reducing number of cases when guests gets disrupted
from such activities.
Managers of Tower Hotel also looks for room refurbishments in which they decorates the
hotel rooms and equip it properly in accordance to customer choices that also benefits in
minimising disruptions while arrival of guest and enjoying services. Moreover, scheduling
maintenance is considered as important as it assist in well organising or functions and execution
in which the pressure among workers are reduced and they delivers suitable services to potential
gusts that assist in reducing disruption levels. Furthermore, the hotel managers can use
preventive maintenance services whose workings are done through software to critical methods
addition to administrative instruments that will reduce labour costs and gust disruption to huge
extent. In context to repair work, they improves life cycle of assets of the hospitality institution
with the help of which all the strivings are accomplished for minimising failures of operations
that helps in reducing obstacles in providing services along with disruptions reduction also
(Tracy and et. al., 2018).
P10. Discussion on importance of security in the business.
Security department protects guests, property as well as employees of the hotel. They are
key concerns of the entities that operates in the sector. The biggest task of these institutions are
to securitise facilities and protect customers staff members, visitors, properties and customers.
For this purpose, security department plays important role in limiting property damages,
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responds urgently, prevent crimes, monitors and maintains overall integrity related to key card
assess, providing training to personnel for using safety measures and protect interests as well as
luggage of customers (Vallen and Vallen, 2013).
At Tower Hotel, security is important as it accesses the entire property and protect it even
after hours. Moreover, security also looks towards developing and implementing risk assessment
plans that will prevent any type of damages to the company and protect it for long duration. The
security department works for setting alarms, camera systems and various procedures to
safeguard the population that is within the hotel. Through alarm system, it provide signals
against any type of hazards and camera system helps in detecting the reasons because of which
any mis-happening occurred and solving it promptly.
CONCLUSION
From the mentioned information it can be concluded that managing accommodation is
essential for hospitality firms in the present era. Executive housekeeper, assistant housekeeper
and housekeeping manager are some of the roles that are found within department of
housekeeping in hospitality entity. The importance of forecasting linen stock and guest supplies
are to manage inventory stock outs, managing satisfactions and improving budget systems of
company. Housekeeping function makes relations with other departments of the entity so that all
their practices are performed towards providing provisions and quality in effective manner. In
accommodation company, security is important as it prevent uncertain activities and protect all
the essentials of hotels.
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REFERENCES
Books and journals:
Casado, M., 2011. Housekeeping Management. 2nd ed. New Jersey: John Wiley & Sons.
Chatzigeorgiou, C. and Simeli, I., 2017. Perception of service quality in agrotourism
accommodations: Impact on guest loyalty and re-visit intentions.
Cascio, W. F., 2015. Managing human resources. New York: McGraw-Hill.
Hayes, D. and Ninemeier, J., 2016. Hotel Operations Management. 3rd ed. Harlow: Pearson.
O’Fallon, M. and Rutherford, D., 2011, Hotel Management and Operations. 5th ed. New Jersey:
John Wiley & Sons.
Paniccia, P., Leoni, L. and Baiocco, S., 2017. Interpreting sustainability through co-evolution:
Evidence from religious accommodations in Rome. Sustainability. 9(12). p.2301.
Perić, M., Đurkin, J. and Wise, N., 2016. Leveraging small-scale sport events: Challenges of
organising, delivering and managing sustainable outcomes in rural communities, the
case of Gorski Kotar, Croatia. Sustainability. 8(12). p.1337.
Saare, M. A. and et. al., 2018, June. Mobile System for Managing and Mitigating the
Accommodation Problems. In Journal of Physics: Conference Series (Vol. 1019, No. 1,
p. 012045). IOP Publishing.
Tracy, J. K. and et. al., 2018. Managing the cancer–work interface: the effect of cancer
survivorship on unemployment. Cancer management and research. 10. p.6479.
Vallen, G. and Vallen, J., 2013. Check-In Check-Out: Managing Hotel Operations. 9th ed.
Harlow: Pearson.
Online:
Tower Hotel. 2020. [Online]. Available through:
<https://the-tower-hotel-london.at-hotels.com/en/>
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