Analyzing HR Challenges and Leadership at ABC Hospital: A Case Study

This case study examines the HR challenges faced by a newly appointed care worker in the Geriatric department of ABC Hospital in South London. The assignment identifies issues such as ineffective teamwork, conflicts, lack of purpose, and high staff turnover. It explores relevant leadership theories, including Goleman’s leadership styles and the 4Is of leadership, and discusses how work relations can be managed. The study highlights barriers to successful work relations, such as employee conflicts and poor communication, and proposes strategies for building effective teams using John Adair's model. The case also analyzes how management approaches influenced the development of the care worker, with a focus on affiliative, coaching, and coercive leadership styles. The conclusion emphasizes the importance of adopting effective leadership strategies to manage the workforce, recognizing the role of team-building strategies in overcoming workplace barriers. The assignment includes references to support the analysis.

MANAGING
HUMAN
RESOURCES IN
HEALTH AND
SOCIAL CARE
ABC hospital

INTRODUCTION TO CASE
STUDY
 Case study of ABC hospital in South
London
 I am newly appointed care worker
working in Geriatric department
Many issues in HR department of hospital
 Absence of effective team working
 Conflicting situations in team members
 Lack of purpose for team members
 High staff turnover.

LEADERSHIP THEORIES THAT
APPLY TO ABC HOSPITAL
Use of Goleman’s leadership styles
 The pacesetting leader
 The authoritative leader
 The affiliative leader
 The coaching leader
 The coercive leader
 The democratic leader

THE 4IS OF HOW TO DO IT
 Individual influence
 Inspiration
 Intellectual stimulation
 Individual treatment

HOW WORK RELATIONS CAN BE
MANAGED IN ABC HOSPITAL
 Leadership management style - the
leader’s way of working in order to
provide direction, implement plans and
motivate the individuals.
Leadership Management
making the employees
understand and believe in vision
so as to attain goals
administrating and ensuring that
employees work in the manner
they should.
Barriers on managing successful relations at work
• Employee conflicts
• Lack of leadership skills in manager
• Lack of organizational purpose
• Poor communication

STRATEGIES TO REDUCE BARRIERS
IN BUILDING EFFECTIVE TEAMS
 Can be done by use of john Adair model
of effective team building
 Focuses on combining the organizational
requirement with human needs.
Focus is on three main elements being;
 Achieving task
 Building teams
 Meeting individual needs

HOW DEVELOPMENT OF CARE WORKER
HAS BEEN INFLUENCED BY
MANAGEMENT APPROACHES
 The manager used varied leadership styles as
per the need of situation.
Affiliative and coaching leadership style
 for encouraging and motivating the
employees for working in teams.
 positive working amongst the team members.
Coercive style of leadership
 on those employees who were not
cooperating with other team members
thereby leading to conflicting situations.
 This style helped in bringing negative work
environment under control

SHARING OF PERSONAL
EXPERIENCE
 I was satisfied the leadership styles
used by my manager.
 coaching leadership style assisted me in
working properly as a team member.
 democratic style increased my
participation as a care worker.
 coercive style helped in managing the
conflicting situation that rose within the
team.

SUMMARY
 Usage of leadership style depends on the situation
present in the firm.
 ABC hospital was in need of affiliative, coaching
and democratic leadership style to enhance team
working.
 Coercive style was required to bring conflicts under
control
 Transformational style was needed to generate a
vision and purpose for the team members.
 Many barriers to maintain successful relations in
ABC hospital - conflicts, Lack of leadership skills
and organizational purpose; Poor communication.
 These can be worked upon by use of john Adair
model of effective team building.

CONCLUSION
 Work force in an organization can be
managed by adopting leadership
strategies and working as a leader than
as a manager.
 Barriers may affect the overall working
but these can be managed by use of
effective team building strategy.

REFERENCES
 Fallon, L.F. and McConnell, C.R., 2014. Human
resource management in healthcare. Burlington,
MA: Jones & Bartlett Learning
 Gopee, N. and Galloway, J., 2017. Leadership and
management in healthcare. Sage.
 Khatri, N., Gupta, V. and Varma, A., 2017. The
relationship between HR capabilities and quality
of patient care: the mediating role of proactive
work behaviors. Human Resource
Management. 56(4). pp.673-691.
 Kamal, K.B., Aghbari, M.A. and Atteia, M., 2016. E-
Training & Employees’ Performance a Practical
Study on the Ministry of Education in the Kingdom
of Bahrain. J. Resour. Dev. Manag. 18. pp.46-58.