Report: Managing Human Resources Services for Coffeeville

This report provides a comprehensive analysis of managing human resource services for Coffeeville, a coffee shop focused on high-quality products and customer service. The report is divided into three parts, exploring various aspects of HR management. Part A focuses on identifying HR requirements through business strategy analysis, external environment analysis, and the organization's diversity needs. It proposes a human resource strategy centered on recruitment and selection, detailing action plans and cost-benefit analysis. The report documents the roles and responsibilities of service staff, determines appropriate HR information systems, and develops a communication plan, including stakeholder roles. Part B delves into service level agreements (SLAs) and negotiation with external service providers. The report also includes a communication plan and a service level agreement for HR services, outlining key commitments and responsibilities. The report emphasizes the importance of performance and contract management systems in maintaining quality and efficiency within the organization. Overall, the report provides a detailed overview of HR management practices and their application within the context of Coffeeville.

Manage human resources
services

Table of Contents
INTRODUCTION ..........................................................................................................................3
PART A...........................................................................................................................................3
1.1 Executive summary ..............................................................................................................3
1.2 Analysis of current business strategy and operational plans to identify human resources'
requirement. ...............................................................................................................................3
1.3 Analysis of External business environment to identify the business plan............................4
1.4 Analysis of the organisation requirement for diversity in the workforce. ...........................4
1.5 Proposal of a human resource strategy based on one human resource ................................4
1.6 Documents the roles and responsibility of the service staff. ................................................5
1.7 Determine the appropriate human resource information systems. .......................................5
1.8 Develop the communication plan that incorporates the........................................................6
1.9 Roles and Responsibilities of stakeholders...........................................................................6
1.10 Explain why it is important to factor in the audience and the purpose of the
communication you have developed ..........................................................................................6
1.11 Explain the importance of performance and contract management system. ......................7
Appendix A......................................................................................................................................7
PART B............................................................................................................................................7
2.1 Service Level agreement ......................................................................................................7
2.2 Negotiation with the external service providers an external training organisation has
challenged the sizes proposed.....................................................................................................8
2.3 SLA to develop or support the element of the proposed human resources' strategy............8
Appendix B – Service Level Agreement for HR Services ...........................................................10
PART C..........................................................................................................................................10
CONCLUSION .............................................................................................................................11
REFERENCES .............................................................................................................................12

INTRODUCTION
Managing human resource functions is the most important process in an organisation on
the basis company manage their operation activities. Human resource is the essential factor of
production. Moreover, present report is based on managing human resource services of
Coffeeville it is the highly standard of excellence in product and services by providing the best
coffees in the city. The main target of the company is to offer high quality coffee which is made
from perfectly roasted coffee beans. Moreover, it will discuss on the topic current strategy and
operational plans to identify human resources' requirement. It will also analyse the external
business environment in order to make business plans. Overall, report is divided into three sub
parts in which they focus on the important aspects of Coffeeville. In part B, report will discuss
about the service level agreement.
PART A
1.1 Executive summary
Present report is based on the managing human resource services. Furthermore, it will
discuss about the human resource services’ roles and responsibilities. External environment
analysis through which company make their business plans and business strategies. It will
present communication and business action plans in order to achieve the best customer feedback.
1.2 Analysis of current business strategy and operational plans to identify human resources'
requirement.
Coffeeville is the highly quality maintained coffee cafe shop which upheld the quality
and customer services (Armstrong and Taylor, 2014). They also provide fine chocolates, pastries
and signature hoagies. Along with that, business strategy of Coffeeville is aromatic scent,
comfortable sitting rooms, local art, friendly service, pleasant lighting and furnishing make
coffee co. a Wisconsin destination of choice. The focus of the company is to serve the best
services to the customers. This is the business strategy which business strategy adopts. With the
help of operational activities, company get easily know about the requirement (Bolman and Deal,
2017). Moreover, another part is to get the best services. Coffeeville is the prime coffee company
which maintained their luxurious and prime quality with the help of their human resources team.

1.3 Analysis of External business environment to identify the business plan.
External business environmen Managing human resource functions is the most important
process in an organisation on the basis company manage their operation activities (Bratton and
Gold, 2017). Human resource is the essential factor of production. Moreover, present report is
based on managing human resource services of Coffeeville it is the highly standard of excellence
in product and services by providing the best coffees in the city. The main target of the company
is to offer high quality coffee which is made from perfectly roasted coffee beans. Moreover, it
will discuss on the topic current strategy and operational plans to identify human resources'
requirement (Cascio, 2018). It will also analyse the external business environment in order to
make business plans. Overall, report is divided into three sub parts in which they focus on the
important aspects of Coffeeville. In part B, report will discuss about the service level agreement.
1.4 Analysis of the organisation requirement for diversity in the workforce.
In order to maintain the productive working environment, human resource manager
should adopt some practices in order to remove the diversity in workplace (Certo, 2015).
Diversity in the working environment is very important to enhance the new services and
effective environment in the workplace. This diversity in employment is very necessary to invent
new ideas or business strategies. Different people have their variety of quality and uniqueness
through which they help to the company for development. Moreover, diversity is must in the
working environment to introduce innovation and creativity for the development of company
operations (Chelladurai and Kerwin, 2017).
1.5 Proposal of a human resource strategy based on one human resource
Business strategy is recruitment and selection through which Coffeeville hire the best
human resource team for implementing the business strategic plan in order to implementing the
whole strategy company needs to make action plan which is given below:
Step 1: Identify task: In the first step of action plan, company decides their objective and task to
be done. Coffeeville’s main objective is to hire the best human resource team with the help of
recrimination and selection process (Hiraoka and et.al., 2017).
Step 2: Analyse and delegate tasks: In this second process, company needs to arrange the
resources of selection and recruitment such as first they need to give advertisement of job offers

in Coffeeville in newspaper or in online portals. With the help of this, company receives the job
applications. Along with that, company also needs to adopt the government guidelines or laws
and legislation of recruitment and selection (Jurca and et.al., 2014).
Step 3: Double check with schemes: In this third process of action plan in which company
double check the job application and select on the basis of job description and on the basis of
skills or capabilities. This is the best business strategy of human resource.
Step 4 learning outcomes from action plan: last process of action plan is the overall
conclusion of wall activities (Kavanagh and Johnson, eds., 2017). In this last stage Coffeeville
company select the best candidate to perform the particular role and responsible. The main
objective of recruitment and selection strategy is to hire the best candidate who is well qualified
and skilled.
Cost benefit analysis: this is the technique which helps company to set the expected cost
for implementing the any business strategy. While selection process, company should have to
face the recruitment selection cost (Lu, and et.al., 2016). It helps to determine the benefits and
costs associated with a risk. Such as training sessions and interview cost, resources cost, time
cost. It involves risk as well such as uncertainties like may be its possible candidates are not so
perfect for the company and company invest in so much.
1.6 Documents the roles and responsibility of the service staff.
Roles and responsibilities of the service staff is relied on the job designation. Along with
that, each manager has different roles and responsibilities such as manager, receptionist, waiter
and other staff members (Messina and et.al., 2016). The main role of the manager is to manage
the services or work within the company through which all workers are clearly understood their
won task. Every individual should have one motive that is to serve the best services to the
customers. Along with that, it also helps to maintain the good healthy environment in order to
attract the customer focus. Store manager responsible to take care the things in the internal
environment.
1.7 Determine the appropriate human resource information systems.
Information system is the technique and method to collect the required data which is
helpful for the company enhancement (Miley, O'Melia, and DuBois, 2016). With the help of
advanced services, Coffeeville can improve their services or customer attraction. It is also very
helpful to implement the action plan in which company easily adopt the plan according to the

structured. On the other side, with the help of information technology human resource
department can easily collect more information about the candidates (Mousseau, R. P. and et.al.,
2017).
1.8 Develop the communication plan that incorporates the
Communication plan is the source through which information pass through from different
channels. This is the process to communicate the company information with everyone.
Moreover, the main objective of the organisation is to analyse the needs and wants of the
humane resource in order to enhance the performance level of the organisation (Snell, Morris
and Bohlander, 2015). This is the overall process in which all communication plans has existed
weather it sis about the requirement or company requirement. Communication plan is going
through top level to lower level. It makes proper communication within the company. It helpful
to adopt the changes in the external environment.
1.9 Roles and Responsibilities of stakeholders.
To,
In order to make the proper communication plan, company needs to determine the
different roles and responsibilities of stakeholders which is every important for the company
(Chelladurai and Kerwin, 2017). Moreover, role of the stakeholder in the company, company
stakeholder could be external customer, suppliers which might directly affected to the company
environment. Stakeholders are those individuals who identified the needs for the project activity.
On the other side, the major responsibilities of the stakeholder are to identify the business
rationale and ensuring the business strategies weather it is fit or not. Take regular information or
details of the project completion. Besides, approving key projects deliverables.
1.10 Explain why it is important to factor in the audience and the purpose of the communication
you have developed
Communication plan is very important in order to enhance the effective management
skills. Along with that, it is helpful to take the process of improvement. Communication plan is
important to explain the roles and responsibilities of the individual. In order to make the proper
clarity (Armstrong and Taylor, 2014). Communication plan helps to enhance the services or roles
and responsibilities of human resource team members.

1.11 Explain the importance of performance and contract management system.
Contract management system is very important system in order to maintain the privacy in
the working environment (Cascio, 2018). This is the process between employee and employer
on the behalf of certain agreement. Moreover, the main objective of the organisation is to full fill
the needs of employee or employer. This is the process for maximising financial performance
and minimizing risk and involves tracking purchases. It helps to standardise procedures and
procedures, spend visibility, improved compliance, solid foundation for spend and performance
analysis. It also helps to rebate management.
Appendix A
Communication Plan
It
e
m
Audience Message Medium
1 External
Service
Providers
Communication process with
external service providers is to
provide the best services to the
company and maintain the
good relationship with them.
Face to Face
meeting
2 Client
groups
Client group needs to maintain
the quality of performance.
Face to Face
meeting.
3 Human
resource
team.
PART B
2.1 Service Level agreement
Service level agreement is the official commitments that prevail between service provider
and clients (Hiraoka and et.al., 2017). Along with that, both the parties agreed on the quality,
availability, responsibilities. In this format service provider must have to provide services on the
behalf of agreement. For example Coffeeville should responsible to provide the best services
which they promise to provide. It is the type of documentation. In context of human resource
team HR manager is the person who make contract between employer and employee at the time
of interview. In this process company negotiate with the employee in order to reduce the cost. On
the other side, external service providers make contract with company in order to provides
services or funds example stakeholder, consultant etc. along with that, client groups also make

agreement with the company in order to exchange the services or on the behalf some
consideration (Chelladurai and Kerwin, 2017). Along with that, overall it makes the environment
position. With every party, company manager needs to ensure some important aspects in order to
get the best services. Such as employer needs to ensure and set the time frames, calculate the
return on investment, action plan required and quality assurance. Moreover, service level
agreement needs to ensure and set all target plans in order to accomplish the agreement in an
effective manner (Certo, 2015). Besides, employer make conversation with the human resource
team for maintaining the proper communication and working environment at the workplace. It is
very important to make negotiation with the employees in order to take the proper assurance.
2.2 Negotiation with the external service providers an external training organisation has
challenged the sizes proposed.
External service provider is the separate legal entity from the contracting company that
provides services such as software development, consulting etc. with the help of these providers
company maintained their services in effective manner and adopt the best solution techniques.
Along with that, company has to ensure about the gaining quality. Negotiation with the suppliers
means company try to maximize the cost of the plan. In order yo minimize the cost company
needs to bring new value and services to attract the attraction of powerful external providers.
Along with that, company also needs to reduce the suppliers risk (Jurca and et.al., 2014).
CoffeeVille negotiate with the suppliers in order to perform the task it also helps to gain the
effective source of income. Besides, another important element is that company needs to
maintain the good and healthy relationship with the suppliers in order to gain the best effective
task. Moreover, it is necessary for the company to full fill the needs of suppliers or external
providers in order to main the long term relationship. These external providers are very helpful to
provide new services or information technologies through which company can easily achieve
their target in effective manner. This makes long term goal.
2.3 SLA to develop or support the element of the proposed human resources' strategy.
Present Service level agreement is based on the process for monitoring of quality
assurance. It is the duty of the supervisor to maintained the quality of the coffee and the
environment must be hygienic. It helps to keep the customers happy and satisfied. Along with
that, quality assurance is the important task for the CoffeeVille needs to introduce new services
and innovative environment in order to get the customer feedback (Kavanagh and Johnson, eds.,

2017). For that, they need to give proper training and development programmes to the employee
in order to enhance the performance level. Along with that, with the help of SLA with suppliers,
stakeholders or with human resource company can easily achieve their target objective in
effective manner. SLE is based on the process for monitoring of quality assurance this agreement
is made between the company or with the another party (Kavanagh and Johnson, eds., 2017).
This assurance process agree mat help company to ensure the effective environment and product
and services.

Appendix B – Service Level Agreement for HR Services
Service Level Agreement (SLA)
For CoffeeVille
By
Effective Date:
Document Owner:
Version
Version Date Description Author
1.0 Service Level Agreement
Approval
(By signing below, all Approvers agree to all terms and conditions outlined in this Agreement.)
Approves Role Signed Approval Date
Herry HR manager 22/04/18
Tom Service
supervisor.
25/05/18
On the basis of given services of the service roles. SLA service providers helps to identify the
services or level in which whole agreement is based. Besides, it helps to see the clear image of the
employer or employee and their roles and responsibilities (Jurca and et.al., 2014). It makes service
easy and responsible on the basis of the legal agreement all functions are clearly defines in order to
achieve the task. With the help of service level agreement party doesn't make any illegal action
towards each other. This is the effective goal to achieve in terms of getting good environment in the
workplace. Craft
PART C
It is necessary to plan a meeting with human resource members in order to take the proper
feedback. In this meeting which held with business owners and with store manager who manage all
things. In order to fix the performance areas in the company (Hiraoka and et.al., 2017). As per the
Service level agreement. There is one area which needs to be developed to determine the
improvement areas. As per the questions arisen in the company that how to maintained the quality of
coffee. So that according to that, my answerer is that company needs to maintain the quality of coffee
by taking good raw material and human resource team. Along with that another way to keep the

environment healthy, adopt some healthy steps as well. During the meeting some questions has arisen
from the company side just to take the feedback some are as giving below.
 How the Service level agreements is effective for the company.
 Give some suggestions on the behalf of SLA (Lu, and et.al., 2016).
 Improvement area for better development.
On the basis of above discussion Service providers and store manager manage their working in the
company in order to adopt the development strategies. It gives opportunity growth. It also helps to
take the improvement decision making approach for the customers (Armstrong and Taylor, 2014).
CONCLUSION
From the above discussion, it can be concluded that human resource department is the most
crucial department in the company in order to attract more stratification level of the customers.
Present report was based on managing human resource. In this, it discussed about the important
aspects of the human resource and the importance of service teams and stakeholders’ roles and
responsibilities. It also covered the communication or action plan through which company can easily
implement the business strategies and get good market share. Moreover, it discussed about the
managing power of human resource which helps company to make new innovation and better
performance.

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