Report: Human Resources Management in Health and Social Care Settings

This report delves into the critical aspects of managing human resources within health and social care settings. It begins by outlining factors to consider during recruitment, including legislative frameworks like the Equality Act 2010 and the importance of company policies. The report then explores various approaches to selecting the best candidates, such as interviews, auditions, and psychometric assessments, while also highlighting the qualities needed in a team leader. Furthermore, the report examines theories of team interaction, including Belbin's team roles and Tuckman's stages of group development, providing insights into building effective teams within the health and social care context. It also addresses ways to monitor individual performance and identify training needs, alongside strategies for promoting continuous development. Finally, the report analyzes different leadership theories and their application in the workplace, with a personal reflection on the influence of management approaches. The report aims to provide a comprehensive overview of effective HR practices in the health and social care sector.

Running Head: Managing human Resources In Health And Social Care
Managing human Resources In Health And Social Care

Managing human Resources In Health And Social Care 1
Contents
Task 1...............................................................................................................................................3
Factors to be considered when planning the recruitment of individuals to work in health and
social care settings.......................................................................................................................3
Relevant legislative and policy frameworks of the United Kingdom (UK) may influence the
selection, recruitment and employment of individuals at Aprica Care Ltd.................................4
Different approaches that may be used to ensure the selection of the best individuals for work
at Aprica Care Ltd or any other health and social care settings..................................................5
Task-2..............................................................................................................................................7
Explain theories of how individuals interact in groups in relation to the types of teams that
work in health and social care.....................................................................................................7
Approaches that may be used to develop an effective team working in health and social care 11
Task-3............................................................................................................................................12
Ways in which the performance of individuals working in health and social care can be
monitored...................................................................................................................................12
Individual training and development needs can be identified...................................................13
Different strategies for promoting the continuing development of individuals in the health and
social care workplace.................................................................................................................14
Task- 4...........................................................................................................................................15
Theories of leadership that you have applied in health and social care workplace and your
preferred leadership theory........................................................................................................15

Managing human Resources In Health And Social Care 2
Analysis of how working relationships may be managed to cite examples..............................16
Evaluate how your own development has been influenced by management approaches
encountered in your own experience.........................................................................................18
References......................................................................................................................................19

Managing human Resources In Health And Social Care 3
Task 1
Selecting and recruiting talent or right employee is important for the future success of the
company. There are numerous numbers of causes that need to be considered when planning for
the staffing of the specific people to work in the social and healthcare (Armstrong, and Taylor,
2017). These factors are succession planning, objectives and policy of the company, a reason of
recruiting the employee, and the financial implications.
Factors to be considered when planning the recruitment of individuals to
work in health and social care settings
In the case study, the Aprica care Ltd., a resident that provide services for the elders and caters
for 35 residents but now the number of the care home is increasing from 35 to 60. There is the
need of recruitment of the 4 individual as support workers and one team leader to work within
the organization. The profile of the individual workers and the leader has to be specified in the
job description and the person specification. The job description consists of the skills,
competence, past experience of the candidate, and the qualification of the candidate. This helps
the company while conducting the interview of the candidate (Armstrong, 2011). Along with
these skills, the personal attitudes, technical competencies, qualification, behavioral attitude and
specific requirement of registering the people, taking a decision, managing the team are also
required (Mullins, 2010). The description should be provided to the candidate related to the time,
either they are hiring for the full time or for the part-time.
The Aprica care Ltd organization can give the advertisement for the requirement of 4 individual
as support workers and a team leader on social networking sites. The advertisement can be given
by the organization in the local and national newspaper. Through, these platforms the

Managing human Resources In Health And Social Care 4
organization will be able to attract more and more candidates so that they can select the best
candidate (Holloway, and Galvin, 2016).
Relevant legislative and policy frameworks of the United Kingdom (UK) may
influence the selection, recruitment, and employment of individuals at Aprica
Care Ltd.
The selection, recruitment and the engagement of candidate are influenced by the legislative and
rule framework of the country. Legislative forms a background, considering the background the
organization design and implement the policies and procedures that help the organization in
guiding the staff of the company (Bevan, Coupland-Smith, Dransfield, Goymer, and Richards,
2010). The employees of the organization can refer the background of the legislation so that they
can show the proof of breach their rights.
The Equality Act 2010- This act was passed by the government to legally provide the protection
to the employees at the workplace from the discrimination. This was the single law that replaced
the other anti-discrimination laws which were previously passed by the government. According
to the law, it is an offense to discriminate any person based on protected characteristics formed
by the government (Shah, 2015). These protected are discussed below:-
 Sex and sexual orientation
 Age
 Being pregnant or having a child
 Becoming or being a transsexual person
 Disability and Racism (color, nationality, ethnic or national origin)
 Religion, belief or lack of belief/religion

Managing human Resources In Health And Social Care 5
 Being married or in a civil partnership
Code of policies and practices of Aprica Care Ltd
Each and every organization has its own policies and practices that set the standard for the
employees of the organization so that they don't find any difficulty to carry out their job to meet
the expectations of the organization. The aim of the policies and practices is to protect the
employees; employer along with that it safeguards the care users. The organization forms a list of
legislation, practice standards, policies and the procedure should be met by the support
employees. Healthcare residents make sure that they adopt the practices and their conduct does
not go lower than the set code of principles. This code provides the guidance to the employees to
perform a job in the right manner (Whitelaw, 2013). Below given are attributes of the codes of
practice for a worker that provide services for the elders and caters.
 Promote the interest of the carer or employers and service users and protect the rights.
 Uphold confidence and public trust.
 Be held responsible for the value of their work and responsible for enhancing the
knowledge and skills.
 Encourage the freedom of the users while safeguarding them with danger or harms.
 Respect the rights of the users and ensure that their behavior towards the other people
does not harm themselves or other people.

Managing human Resources In Health And Social Care 6
Different approaches that may be used to ensure the selection of the best
individuals for work at Aprica Care Ltd or any other health and social care
settings
The process of the selection in the organization is the most important process. Aprica Care Ltd is
willing to select the 4 individual who can provide a high standard of care facilities to the
residents in the homecare. The organization can make use of the different approaches that help in
selecting the appropriate support worker such as interview, audition and psychometric
assessment (Tricker, and Tricker, 2015).
The HR of the organization will collect the applicants of the candidate and then scrutinize the
applicants for suitability and selection of the candidates will take place considering the profile
matching with the requirement of the organization. These shortlisted candidates will be called by
the HR of the company for the interviewing the skills.
 Interview- Interview can be taken by the reporting manager of the selected candidate or
by the panel including director, reporting manager and the HR of the company. The
interview is one-to-one commination round in which the candidate will get the
opportunity to communicate and present the skills that the candidate is having, it also
gives an opportunity to the interviewer to analyze the candidate.
 Audition- Selection in the health care sometimes needs a demonstration of the work. The
demonstration shown by a candidate can help the candidate in evaluating the skills of the
candidate that helps the interviewer in selecting the right candidate. The post of the
support workers needs to the personal attributes such as attitudinal and behavioral
requirements.

Managing human Resources In Health And Social Care 7
 Psychometric Assessment- This assessment helps the organization in analyzing and
evaluating the psychological qualities availability in the candidate. These qualities are
reasoning ability and the personality factors. Psychometric assessments are designed by
the psychologist and are official and organized exercises. These exercises are fair, valid,
and reliable and keep an eye on a standardised method of scoring and administration so
that the interviewer can compare the test of every candidate (Aiken, et.al. 2017).
The Aprica Care Ltd is also looking to hire the team leader so that can check some more qualities
that need to be available in the candidate. The qualities that are required in the team leader
includes decision making, experience to deal with the uncertain situations, encouraging and
motivating the team member and guiding the people to perform the work in the right manner
(Tilmouth, Davies-Ward, and Williams, 2011).
Task-2
The Aprica Care Ltd staffs consist of the support workers, nursing workers, team leader,
administrative staff and many others. Once the recruitment and selection of the right candidate is
completed in the organisation the line manager consider the requirements that are important for
building effective team so that together they can work in health and social care to achieve the
objective of the Aprica Care home that is to deliver the high quality and efficient services to the
users available in the organisation. It is necessary to be aware of the behavior of the candidates in
a team to work together as an efficient team.

Managing human Resources In Health And Social Care 8
Explain theories of how individuals interact in groups in relation to the types
of teams that work in health and social care
There are numerous models that show the collaboration of the individual in a group, these
theories are discussed below:-
 Belbin team Inventory: - According to the Belbin, 9 key title roles in an effective team
to sort out its activity. This was established in the year 1981 and changes took place in
the year 1988 (Ruch, Gander, Platt, and Hofmann, 2016). The 9 role of Belbin team
inventory are discussed below:-
Plant  An imaginative, creative and unorthodox team-member who can
solve the tough problems.
Resource
Investigator
 Organises financial, physical and the human resources along with
that identify the political support, ideas or information for the
group.
 See the sights for the opportunities, make contact that can help,
shares the external information; that results in negotiation with the
outsiders and better responses to the challenges faced.
Coordinator/
chairman
 Coordinator ensures that the entire members involved in the group
are able to participate or contribute in the decisions and
discussions of the team.
 Clarifies the goals of the organization, helps in assigning the roles
and responsibility and speak clearly about the group conclusion.
Shaper  A dynamic team-member who loves thrives and difficulties on

Managing human Resources In Health And Social Care 9
pressure.
 Look for a pattern in group work, pushes group on the way to
decisions and the agreements and the challenges others.
Monitor-
Evaluator
 A strategic, sober and discerning member always tries to
understand all the alternatives and judge accurately.
 Observers progress and prevent errors, analyze difficulties and
compound issues and measures the contributions of others, check
all possibilities that are important to judge accurately (Eubanks,
Palanski, Olabisi, Joinson, and Dove, 2016).
Team Worker  Team worker gives personal support and provide help to others, try
to resolve the conflicts among the team, sensitive to others and
socially oriented and calms the waters.
 Is thoughtful to atmospheres and concerned to make certain that
the interpersonal relationships are maintained in the team.
Company Worker/
Implementer
 Implementer has the abilities to turn radical ideas into the
workable solutions.
 Work as a theoretical thinker who can form structures and
processes that will produce what the team is looking for.
Completer
Finisher
 Focuses on the need for meeting schedules, completing a task,
achieving deadlines and searching out the errors.
 Detail person who can easily analyze the flaws and gaps and

Managing human Resources In Health And Social Care 10
knows very well that the team is scheduled in which relation.
Specialist  Bring the special information for the team that helps in achieving
the goals of the company.
 Single-minded, dedicated, self-starting, provide unique guidelines
related to the expertise and the skills.
 Tuckman Forming Storming, norming performing model: - This model is formed by
the Bruce W. Tuckman in the year 1965, this model consists of five stages that lead to the
development of the group in the organization. there is no sequence formation of these
stages and the stages are discussed below:-
1. Forming: - In this stage of group development, the group members depend on
their leader for the guidelines and the directions.
2. Storming: - Under this stage, the members of the group exhibit conflict and
competitions as they found themselves on the way to the task. Team members
shape their feelings, beliefs, attitudes, ideas that suit the team. The team member
test and prove mental strength once they are able to solve the problems.
3. Norming: - This stage of the group development shows that the members are
engaged actively to build and maintain the community, acknowledging all the
members and contributing and solving the difficulties that are occurring in the
group. Members of the group can change the idea on the basis of the facts
provided to them by the other members, and members also have the sense to
decide to which group they want to belong.

Managing human Resources In Health And Social Care 11
4. Performing: - The group might not reach to this stage of growth but this stage is
beneficial and productive stage for the team. The group contained the high
morale, identity, unity and the loyalty towards the group. The members involved
in the team can work in groups, subgroups or be individual with a facility at this
stage. The members dynamically change and adjust themselves with the changes
in the requirement of the group and individuals (Egolf, and Chester, 2013).
5. Adjourning: - This is the last and the final stage of the group development, this
stage involves the finishing the tasks and detachment of group. Adjourning can be
scheduled by identifying the participants and by giving the chance to team
members to express their feelings.
Talking about Africa Care, there are currently three levels and at each level, the work is done
independently.
Approaches that may be used to develop an effective team working in health
and social care
The numerous approaches are used by the Aprica Care to improve the effective team working in
health and social care (Stretch, and Whitehouse, 2010). The team can be formal or informal,
inter-agency, work groups, multi-disciplinary and project groups and these approaches are
discussed below:-
 Formal groups: - These groups are formed by the organization to accomplish the
objective and aims of the organization and to accomplish a same specific task is allocated
to each group. Similarly, at Aprica Care the groups might be based on function or
representing a department or a specific task.