Managing HR Services: Strategies for JKL Industries Improvement

This report assesses HR service delivery strategies at JKL Industries, focusing on enhancing organizational performance through improved HR practices. It evaluates the effectiveness of current HR services, proposes strategies for improvement, and includes action plans with timelines and resource allocation. The report covers outsourcing basic HR services, redeploying and retraining employees, restructuring HR, integrating HR services and recruitment, enhancing performance management, and industrial relations. It also addresses service level management, return on investment methods, and risk management. The analysis identifies areas of underperformance, such as delays in project implementation and miscommunication, and recommends improvements in planning, training, and monitoring. The report emphasizes the importance of financial resources, forecasting, and proactive crisis management to ensure the successful implementation of HR strategies and achieve targeted goals. Desklib offers more solved assignments for students.

Manage Human Resource Services

Contents
Assessment Task 1............................................................................................................................... 3
Assessment task 2:................................................................................................................................ 6
Assessment Task 3............................................................................................................................... 8
Assessment Task 4............................................................................................................................. 12
References.......................................................................................................................................... 17

Assessment Task 1 Develop HR delivery strategies
Recommendations and requirements in the organization
JKL industries have been working in the industry for the past 12 years, leasing forklifts and
trucks. The company operates in Australia. To improve the present performance, the
company wants to undertake significant changes in its organizational structure. This will
include retraining the employees and preparing them for future leadership roles. After
consultation with the internal stakeholders, the company has decided this plan will improve
the performance of the company and the company will be able to carry out expansion in the
future. The sales of the company are growing. The costs are declining and taxation benefits
have increased the customer to choose lease instead of purchase.
The expected value of financial gains = Financial gain × Likelihood of success
Outsourcing basic HR services
= 200000 × 90/100
=180000
Outsourcing will help the company to recruit the talented labor at a low cost. The company
will be able to improve its performance with the new recruits and this will improve the
confidence of investors in the business. The uncertainty in the regulatory environment can
work against this policy.
Redeploying and retraining rental employees
=2500000 × 70/100
=1750000
It the company choose to retrain the existing employees, then the cost of training will be
higher but the company will be able to meet the skill shortage. This will improve the
confidence of the investors. This option is least likely to be affected by external environment.
Return on investment after considering costs -
Restructuring HR

= 200000 × 80/100
=160000
Integrating HR services and recruitment
= 1400000 × 90/100
= 1260000
Enhancing HR services –
Performance management
= 900000 × 90//100
=810000
Industrial relations
= 350000 × 80/100
= 280000
To meet the requirements company should outsource basic HR services. This will enable the
company to improve its employee performance and at the same time maintain the costs.
This will help the company to carry out its activities effectively and efficiently. To maintain
effective functioning of the company, it needs to outsource the basic HR services. This will
enhance the performance of the firm.
The company needs to practice, attracting, developing, rewarding and training employees.
This will benefit the company to improve its productivity and improve the overall performance
of the firm. Further, the company should promote diversity on the company by hiring from a
different religion, castes, sects. This will allow more diverse ideas in the company and help
the company to increase its profitability. Further, the company should ensure the employees
are not discriminated against and adopt the proper anti-discriminatory policy. The disability,
sex, and racial discrimination act will help to protect the employees who face discrimination
in the company.

Action Plan
Activity Timelin
e
Strategy/application
of policy
Resources Person Policy
1 1 week Selection of the most
viable plan
Research
resources and
the researcher
who will help in
the process of
selection
Senior
managers
Selection of
the
outsourcing
plan
2 0.5 week Reviewing the
effectiveness of the
plan in the JKL
industry.
Planning tools
to check its
compatibility in
the
organization
Board of
directors
Reviewing the
plan
3 0.5 week Analysing and
preparing the final
plan for the JKL
industry
Technological
debarment will
help in
checking the
implementation
Senior
managers
Analysing and
preparing for
implementation
4 0.25
week
Informing the JKL
industry members
about the plan
Technological
resources to
communicate
about the new
plan
HR team Informing the
management
and the
employees
5 0.25
week
Outsourcing basic
HR services
Financial
resources and
technological
resources to
communicate
this to the
management
and
shareholders
HR team Implementing
the plan
6 0.5 week Checking the
effectiveness of the
plan
Technological
resources for
verifying that
the plan has
been effective
Board of
directors
Reviewing the
plan after
implementation
7 1 week Ensuring that the
activities are being
carried out as
planned
Financial
resources
Planning
and control
department
Maintaining
efficient control
mechanism

Assessment task 2:
Service level management is explained and how it helps in improving the performance of the
company.

Three methods of return on investment is explained and how it helps in measuring and
reducing the turnover and increasing the productivity.
To mange the risk of the company is very essential as it eliminates the failure modes and
manages the risk retained things.

Service
Process/Area
Expectation Performance metric Performance
monitoring
schedule
Purpose Better completion of
the task.
Good Regular check over
the activities
Vision Review the activities Acceptable Organising meetings.
Mission Achievement of the
goals
Efficient and effective Check over the
performance
Scope Better scope in future Wide scope Induction programme
Action plan template
Activity Timeline Strategy/application
of policy
(if relevant)
Resources Person Policy
1 1 week Select the most
appropriate method
Management
resource
Manager Planning
2 1.5 week Financial or customer
value analyze
Financial
resource
Accountant Organising
3 0.25 week Review and analyze
the service level
agreement
Technical
resource
IT engineers Analysing
4 5 days To comply with the
values, code of
conduct and legislation
Legislative
resources
Government
officials
controlling

An action plan to address and rectify HR delivery underperformance in two of the
three scenarios:
Case Study service provider: In this scenario, the auditor has not provided service at an
adequate level. There are a lot of confusions over coordinating the roles of service and the
service provider is giving the incorrect information on the benefits and remuneration and
rewards policy to employees. The poor performance can be improved by increasing the
morale of the employee and reducing the negative impact of the business. The action plan
can be improved by taking three steps checking the reference, follow the recruitment policy
procedure and check the burden of agreements.
Case study Line manager: In this scenario, the sales manager is not complying with the
recruitment procedures. They are failing to complete the procedures and delaying the
operational capabilities which are unacceptable. Due to this the candidates doesn’t meet the
timeframes and delaying the final decisions which are unsuitable. To rectify this manager
needs to comply with the policies and procedures and needs to do the work on time so that
final decision can be taken timely and accurately. The action plan is taken to remove the
barriers which are impacting the operational activities.

Assessment Task 3 Evaluate HR service delivery
Amended action plan
Activity Timelin
e
Strategy/application
of policy
Resources Person Policy
1 2 weeks Selection of the most
viable plan
Research
resources and
the researcher
who will help in
the process of
selection
Senior
managers
Selection of
the
outsourcing
plan
2 1.5
weeks
Reviewing the
effectiveness of the
plan in the JKL
industry.
Planning tools
to check its
compatibility in
the
organization
Board of
directors
Reviewing the
plan
3 3 weeks Analysing and
preparing the final
plan for the JKL
industry
Technological
debarment will
help in
checking the
implementation
Senior
managers
Analysing and
preparing for
implementation
4 0.25
week
Informing the JKL
industry members
about the plan
Technological
resources to
communicate
about the new
plan
HR team Informing the
management
and the
employees
5 4 week Outsourcing basic
HR services
Financial
resources and
technological
resources to
communicate
this to the
management
and
shareholders
HR team Implementing
the plan
6 3 weeks Checking the
effectiveness of the
plan
Technological
resources for
verifying that
the plan has
been effective
Board of
directors
Reviewing the
plan after
implementation
7 2 weeks Ensuring that the
activities are being
carried out as
planned
Financial
resources
Planning
and control
department
Maintaining
efficient control
mechanism
HR service delivery and amended action plan
After looking into the amended action plan, it can be said that the firm was not able to
achieve targets in almost all of its activities. This has resulted in delays in implementing the
project and has also resulted in the loss of profits. This show that the management of the

company has failed in delivering the services on time which is harmful to the company in the
long run. As it will cause delays in carrying out activities and will decrease the profits. The
HR department was inefficient in carrying out the activities it was assigned. The department
did complete the information activity on time that is also the only activity that was completed
on time. The department was asked to accomplish a task in which time was grossly
underestimated ad the primary failure of the department is because of this. Secondly, the
department lacked coordination with the outsourcing place. This led to miscommunication, a
multiplicity of information and slowing down of information. This points out that the HR team
needs to improve n these grounds to prevent such failures in the future.
After analysis and deliberate discussion with the concerned staff member, it was concluded
that the delays were caused because of a number of reasons that include both external and
internal factors. The employees of the organization were reluctant to the change as it will
require them to work for extra hours to understand and get used to the new system. The
finance department limited the funding as the costs of production were high and the all the
departments and projects budgets were cut. The planning department underestimated the
time and the result was underestimation if the time required. The board of directors were
quite skeptical about the new system and amended it several times before finally passing it.
Control department was ineffective collecting the information and the time for control were
higher than expected.
Recommendations for service improvement
Executive summary
The company needs to improve its planning department, it needs to train its managers, it
needs to regularly monitor the activities, it needs to ensure that has sufficient funds to meet
its requirements. JKL industry needs to improve its performance by ensuring that the plans
are completed on time and this requires efficient monitoring of the plans and ensuring that
the managers are prepared to handle them.
The company has failed to achieve its targeted goals on time. Each department was ae in
perfuming their activities except one activity undertaken by the HR team. The reasons for the
deviation has been discussed above. The performance of the company in achieving the
plans has been abysmal. The managers are not able to achieve the targets that are
assigned to them which resulted in the delayed implementation of the plan.
The company can initiate a number of activities to improve its performance –

 It can improve the forecasting of the planning department; this will improve the
effectiveness of the plans made.
 The company can train its managers to ensure they know how to achieve plans on
time.
 Further, it can install plan monitoring systems which will regularly monitor the
progress of the pans and inform the management about any deviation on time. This
will help them to initiate corrective action on time to ensure that the derailed plan, is
back on track.
 The company can also ensure that it has sufficient financial resources to make sure
that the plans that are implemented are sufficiently backed up with finances.
 Further, the firm should ensure that it has additional resources in case of crises this
will help the firm to prevent future financial crises. JKL industry can undertake a
number of measures to ensure this, it includes making cash flow statement, installing
management information systems and maintain proper liquidity ratios.
The company return on investment will change because of the delay. This is due to rise in
costs as the projects were completed late ad required more resources and the profits lost
because of the late commencement. This will lead to a decline in returns which will also
affect the other decisions of the firm, which were based on this increased return.