Human Resource Management in Health and Social Care Report Analysis

This report examines human resource management (HRM) practices within the health and social care sector, using St. Margaret's Nursing Home as a case study. It explores key aspects of HRM, including recruitment planning, considering factors like staff retention and training needs, and the influence of legislative and policy frameworks such as the Employment Rights Act and Equality Act. The report evaluates various approaches to employee selection, such as interviews, CV shortlisting, and assessment reviews, and discusses theories of team interaction, including Tuckman's stages of team development. It further assesses strategies for developing effective team-working, emphasizing the importance of communication, equal opportunities, and positive feedback. The report concludes by summarizing the key findings and implications for HRM in the healthcare setting, highlighting the importance of effective workforce management for organizational success.

Managing Human Resources in
Health and Social Care

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
TASK 2............................................................................................................................................6
TASK 3............................................................................................................................................7
3.1 Covered in PPT.....................................................................................................................7
3.2Covered in PPT......................................................................................................................7
3.3 Covered in PPT.....................................................................................................................7
TASK 4............................................................................................................................................8
4.1Covered in PPT......................................................................................................................8
4.2Covered in PPT......................................................................................................................8
4.3Covered in PPT......................................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Human resource management is one of the important function in a business unit which is
focused on workforce planning and employee relation. Today HR is one of the integral part in
the company which can help to attaining organisational goals and objectives (Alfes, Shantz,
Truss and Soane, 2013.). Managing human resource is essential in order to maintain productivity
and efficiency and satisfy customer needs. The present report is based on the St. Margaret's
Nursing home which is healthcare facility centre located in city of London. The report will
explain the system for monitoring and evaluating employees. This report will describe the
understand various approaches and HR practices in Health and social care (Armstrong and
Taylor,2014).
TASK 1
1.1 Explain the factors to be considered when planning the recruitment of individuals to work in
health and social care.
Human Resource planning is an technique to identify the future need of human resource
of the organization to achieve the overall goals of the objective. Human resource are the key
asset to an organization and they play a major in the performance of the organization. By the
help of human resource planning company can ascertain the number and kind of people required
by the organization (Armstrong, 2011). The company has to have a proper understanding of the
skill and knowledge required by the organization in the job candidate. Various factors should be
considered while planning a hiring plan by HR director for St-Margaret's Nursing Home are
increase staff retention in order to reduce the cost of future training and identifying proper staff
training needs in health and social care. After the above process the firm needs to find out the
available candidates may it be within the company or from the external market (Riley, 2014).
The major step of recruiting and selection of perfect job candidate is how to attract the
best talent and person with adequate knowledge and experience for the job profile. There are
many ways in which company can attract best talent is by asking the existing employees to refer
any person with such skill set or advertising. Advertisement can be done through local
newspaper in the city in which company is located (Bratton and Gold,, 2012). Now a days
internet plays an important role in hiring the talent for the companies. Firm should also make a

proper protocol for selecting the job applicant on the basis of its requirements by doing Short-
listing of CV's and conducting interviews.
Whenever the person required for the job by the organization are not there then entity
should consider the financial impact of such training cost (Brewer and Brewer, 2010). The HR
director has to make a budget of the total amount it can spend on the salary of new recruits as
there salary and training cost. There should be proper time planning as time is a essential factor
in process of human resource plan as it takes lot of efforts and time in the arrangement of
interview and training. If not proper planned this step takes lot of time (Mitchell, Griffith and
Robinson, 2014).
1.2 Explain how relevant legislative and policy frameworks of the home country influence the
selection, recruitment and employment of individuals.
Recruitment is process of attracting the best talent in the market for the vacancy in the
company. Selection on the other hand is the process of selecting the most suitable job candidate
from all the people applied for the job. Legal framework of the country plays a very important
role in the process of selecting and recruiting the best talent (Buller and McEvoy, 2012). St-
Margaret's Nursing Home can develop a team to understand the policy framed by the
government regarding its workforce. There are various acts that control the selection and
recruitment procedure of the organization carrying in its operation in UK. Given acts have to
followed while doing business in UK Employment Rights Act 1996, Equality Act 2010, Equal
Pay Act, Data Protection Act, Minimum Wage Act, Sex discrimination Act 1975, Disability
discrimination Act 2005, etc. All of the given acts are drafted to minimize the discrimination of
individual on various grounds such as caste, gender, religion, disability, colour etc. in the
selection and recruitment procedure (CHUANG and Liao, 2010). All the acts governing such
procedure are majorly focuses on selective areas such as Employment Rights Act 1996 mainly
focuses rules made for the wages payment in the organization leaves allotted to the employees of
the company, unlawful dismissal of any employee, resolving of any dispute, Equality Act 1996
focuses on there should be equal pays for both man and woman i.e. salary of the person should
be based on job content not on the basis of gender. Minimum Wage Act focuses on the minimum
wage earned by the employee which is set by the government (Schmoldt, Kangas and Pesonen,

2013). Disability discrimination Act 2005 focus on the concept that no person should be
discriminated on the basis of his/her disability (Mayrhofer, Brewster and Ledolter, 2011).
Apart from these enactments there are also various acts which specifically focus on
health and social sector such as General Social care council (2010) issued for healthcare and
social workers. This council is designed for the protection of the people working in Healthcare
and social industry (de Menezes, Wood and Gelade, 2010). These rules are framed to avoided
exploitation of workers in the work place.
1.3 Evaluate different approaches that may be used to ensure the selection of the best individuals for work in
health and social care.
It is very important for the St Margaret’s Nursing Home to choose the right approach for
recruiting and selecting the best employees from the market as the given company is currently
facing serious issue due to employees. Selecting the right approach is also very important as it
involves lot of cost for the company such as hiring cost, training cost and turnover cost. There
are several approaches used by the organization for selecting the most appropriate personal such
as interview, applications, CV, references, aptitude testing etc. (Demerouti, Derks and Bakker,
2014.). As a HR manger the application, CV should be shortlisted on the basis of the skill and
knowledge of the person required by the firm and accordingly the level of training is to be
provided. It should be ensured that the job applicant is genuine and has the desire to work to for
the organization.
Then the short-listed candidates will be called for the group discussion, panel interview
or personal interview and then number of question are asked by the candidates relating to general
topics, his personal life and topics relating to his field of work (Kramar and Parry, 2014). Then
on the basis of the answers provided by the candidate the HR manager will provide grade and
ranking to the candidate at the end of the interview. The candidate scoring the top grades will be
offered the job. Although, sometimes due to this technique a more expressive and
communicative candidate shall be offered the role instead of person with actual ability to fulfill
the role (Gospel and Sako, 2010).
To overcome such issue some issue should be various techniques can be used by the
organization such as assessment review. In this job applicant are given various task in the
interview stage which are directly related to the job which is applied by the candidate. These a

assessment task can be any group discussion, role-play and simulation, psychometric test,
behavioral test, capability questions. Theses test provide the company to get information of the
traits of the applicant and whether the applicant is suitable for the job or not. This process has to
be repeated for all the applicants (Guest, 2011).
TASK 2
2.1 Explain theories of how individuals interact in groups in relation to the types of teams that
work in health and social care
To work efficiently in any organization various teams are made. So company should hire
those personal who are great team-players. To form a team there should be a goal, all issue
should be identified can be faced by the team, measure and evaluate the progress of the team.
The most important theory related to interaction of group is Tuckman theory(1965) which stated
that communication between team is very useful in development of good personality, good team-
player and it provide motivation to employees to carry there role responsibly (Harzingand and
Pinnington, 2010). Tuckman theory has 4 stages that are Forming, Storming, Norming,
Performing:
Forming: In this stage leader plays a very significant role as the roles and responsibility of the
other members are not clear. The role of leader is to form a team and has to make all the
members of the team comfortable. The stage last for only single meeting as people get to know
each other after the first meeting. Members of the team are dependent on the leader in this stage.
Storming: In this stage it is a situation where decision are not taken easily as the members of the
newly formed team find it very difficult to come on a final conclusion as every member wants to
establish themselves in the team (Hendry, 2012). Due to this many challenges such as conflict of
opinions, disagreement can be faced by the team which will create a loss of focus.
Norming: In this stage goals are identified by the leader and communicated to the members of
the team. In this stage various decision are taken by the leader and it is the duty of the members
of the team to follow the decision taken and show some unity. All the members are able to talk
freely in this stage to avoid any conflict.
Performing: This is the last stage were all decision taken in the above stage are implemented.
The team works as one unit rather than individually. In this stage team have to show dedication,
knowledge and motivation. St Margaret’s Nursing Home has to focus on this stage to overcome
the issue they are facing (Hong, Liao and Jiang, 2013).

2.2 Evaluate approaches that may be used to develop effective team-working in health and social
care.
Team are the group of individual having same knowledge who have a common goal and
objective. Creation of team plays very important role to enhance the performance of the firm as it
uses the talent in a better way, motivate the employees and greater output. There are various
types of teams which can be formed such as problem-solving teams, self-managed teams, cross-
functional teams, Virtual Teams etc. (Jackson, Renwick and Muller-Camen, 2011).
To enhance the performance of the company there should be complete team working.
Every team-player has to focus toward there goal and solve there conflicts without affecting
there work. It is very essential for the St Margaret’s Nursing Home to develop effective team-
working as it blamed that there is not proper communication between the employees of the
company. There are many exercises which assist in developing effective team such as various
mental and physical exercises such as team puzzles, zombie escape, office trivia etc. It is the
duty of the leader to maintain harmony in the team. It should be noted that each member has to
be given an equal opportunity in participation in the discussion within the team (Jiang, Lepak
and Winkler, 2012). Negative feedback has to be restricted as it can ruin the morale of the
employees. The communication is to established by various forms by using face-to-face
communication, phone call, email and there should not be any discrimination towards the team
members for providing any information.

TASK 3

TASK 4

CONCLUSION
The report has discussed the human resource in social and healthcare sector of St-
Margaret's Nursing Home, which is located in central London. There are several issues faced by
the St-Margaret's Nursing Home due to its employees. Human resource is the most essential
element of organisation and it plays a very crucial role in its development of the organisation. In
the above report we have discussed the factors taken into consideration while recruiting people in
health and social care, the effect of legal framework on the selection and recruitment procedure.
There is disussion of various approaches used in recruitment. We have discussed tuchman theory
of interaction in a group and ways of having effective team-working. The report provide us the
tool to monitor the performance of health and social worker and there required training needs
with the strategies used to develop the workplace. It also discuss the theories of healthcare and
social workplace, analysing the management of relationships between the workers.

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