Human Resource Management in Social and Health Care: A Detailed Report

This report delves into the crucial aspects of Human Resource Management (HRM) within the social and health care sector, specifically referencing St-Margaret's Nursing Home in the UK. It explores the recruitment process, considering factors like economic synthesis, recruitment objectives, and legislative frameworks impacting selection, recruitment, and employment. The report evaluates different approaches to select the best individuals for the job and also discusses strategies for building effective teams, including Tuckman's model and McClelland's motivational theory. Furthermore, it covers systems for monitoring and promoting employee development, including performance monitoring and training needs. Finally, the report analyzes leadership theories applicable to the health and social care workplace and examines the management of working relationships.

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Managing Human Resource in Social and Health Care
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Managing Human Resource in Social and Health Care
Contents
Executive summary:....................................................................................................................................3
Introduction:...............................................................................................................................................4
LO1: Understand processes for recruiting individuals to work in health and social care............................5
1.1 Explain the factors to be considered when planning the recruitment of individuals to work in
health and social care..............................................................................................................................5
1.2: Explain how relevant legislative and policy frameworks of the home country influence the
selection, recruitment and employment of individuals...........................................................................6
1.3: Evaluate different approaches that may be used to ensure the selection of the best individuals for
work in health and social care.................................................................................................................8
LO2: Understand strategies for building effective teams for working in health and social care..................9
2.1: Explain theories of how individuals interact in groups about the types of teams that work in
health and social care..............................................................................................................................9
2.2: Evaluate approaches that may be used to develop effective team working in health and social
care........................................................................................................................................................11
LO3: Understand systems for monitoring and promoting the development of individuals working in
health and social care:...............................................................................................................................12
3.1: Ways to monitor the performance of individuals:..........................................................................12
3.2: How individual training and development needs can be identified:...............................................13
3.3: Different strategies for promoting the continuing development of individuals in health and social
care:.......................................................................................................................................................14
LO4: Understand approaches for managing people working in health and social care:............................15
4.1: Leadership theories that apply to the health and social care workplace:.......................................15
4.2: Analyse how a working relationship can be managed:...................................................................17
4.3: How HR officer’s development has been influenced by management approaches encountered in
his experience:.......................................................................................................................................18
Conclusion:................................................................................................................................................20
References:................................................................................................................................................21
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Managing Human Resource in Social and Health Care
Executive summary:
In this assignment, the recruitment process of the HRM, strategies to develop effective team
works and the promoting and monitoring the development of individuals are described.
Besides this, the approaches to managing the working people are mentioned. The reader will
have to go through the four learning outcomes to get the proper knowledge about the subject.
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Managing Human Resource in Social and Health Care
Introduction:
Human Resource Management is the most significant element of an organisation. In the social
and health care the human resource management plans an important role to organise different
sectors of the firm. St-Margaret’s Nursing Home is a renowned nursing home of the United
Kingdom which is situated in the central London.
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Managing Human Resource in Social and Health Care
LO1: Understand processes for recruiting individuals to work in health
and social care
1.1 Explain the factors to be considered when planning the recruitment of
individuals to work in health and social care.
The administration of St-Margaret's Nursing Home should obtain and utilise some factors in the
recruitment process. The factors are –
i) Recruitment expense
ii) Economic synthesis
iii) Objectives for recruitment
iv) Guiding principle of the human resources
v) The arrangement in employment
vi) Terms and conditions of the government
St-Margaret's Nursing Home is facing trouble regarding the worker provided by the workers. So
the recruitment process of the nursing home should be developed. The objectives of the health
institute should be fixed. As an example, it is noticed that the old staffs of the Institute are not
able enough to deliver their cent percent efforts. So the management has to fix a meeting to
swap those employees with the fresher. This may bring a lot of energy and positive approach to
work. But the new entrants should be experienced so that they can handle the situation in the
organisation. The recruitment of this kind of staff should take place in a strict way. The
important factors like behaviour, ability to take responsibilities and the appropriate knowledge
should be measured in the interview process. In this process, the firm needs to bear the
economic factor to provide pensions to the old employees (Shires and Jaffee, 2015).
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Apart from this, some new employees need to be added without replacing the old ones. But in
this segment, all the qualities of the candidates should be tested in a way that the firm does not
need to face troubles in the future. In this process, the training of the selected candidates should
take place. The health point must invest a lot to higher experienced trainers from all over the
world. The candidates should be provided proper knowledge about the objectives and aims of
St-Margaret's Nursing Home. The behaviour, relations with the patients and administration
should be improved during the training session. Their abilities to handle the situation in crucial
time should be examined. The efficiency to work appropriately, the developed skill has to be
tested (Zald, 2010).
The nursing home requires many employees in numbers to fulfil all the vacancies. The group
needs to put the recruitment announcement by the use of social media like Facebook,
newspapers and the TV channels. The candidates can take part in the interview by enlisting their
names to the management. This whole process will make a vast change in the recruitment
procedure. In this segment, the authority makes sure that they should meet huge cost in the
process.
1.2: Explain how relevant legislative and policy frameworks of the home
country influence the selection, recruitment and employment of individuals.
The legislation and policy framework of the United Kingdom is highly developed. The nursing
homes and the government hospitals have to obey few employment acts of the states. The legal
threats are that the social and health care have to recruit the candidates according to their talents,
not according to their gender, sex, language, etc. So there is equal opportunity for all which is
mentioned in the employment laws of the United Kingdom (Ashe and Stewart, 2012).
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It has been found that some people use to face the difficulties regarding their recruitment in an
organisation. They are found to be rejected just because of their casts and races and sometimes
colours. In this regard, an act was introduced regarding the discrimination in sex. It was
introduced in the year 1975. This law includes the protection to the employees to get rid of the
issues related to discrimination. This act secures them to stay within an organisation. The
increase in the salary will never be stopped because of this Sex Discrimination Act. There is not
even a single hospital in the United Kingdom which will stop to hire the employees according to
their races and sex. The development in their position will never be abandoned with the help of
this act of 1975 (Cushway and Hallsworth, 2012).
The Employment Act of 2008 of the United Kingdom explains that the workers will never face
problems in the matter of getting a decent salary. The act has fixed the fact that the workers who
are working in different parts of different companies, will get the least amount which will help
them to survive with their families. The St-Margaret's Nursing Home should recruit the
employees by following the act. This may help the nursing home to get more experienced and
talented staffs that are facing the discrimination problem in the other health institutions (Chaloff,
2016).
Apart from this, nursing homes like St-Margaret should include their own and individual laws
and regulations in the matter of employment. The Care Quality Commission of the United
Kingdom is doing well in this matter of providing quality service to the people. The laws should
be like that the patients need not face problems regarding lack of proper treatment and care.
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1.3: Evaluate different approaches that may be used to ensure the selection of
the best individuals for work in health and social care.
The applicant who is willing to take a job in the St-Margaret's Nursing Home must have to go
through the interview process and the test in judgment centre.
In the very beginning, the applicants will have to put forward their application forms where all
the information of the candidate is written. A person will be in the institute to go through all the
details of the form. Then he will pick up some applicants according to their qualities which are
described in the form. After this segment, a panel has been formed with some interviewee who
will select the proper candidates. In the interview process, the selected candidates have to go
through oral examination where information is asked about their education, their skill and the
behavioural approach. This part is the most significant part of the recruitment process (Miller,
2013). The candidates have to provide their best knowledge regarding the asked questions. Apart
from this, the body language of the applicants is measured to make sure they can survive in the
nursing home or not during the tough time. Finally, the candidates who will progress with
excellent marks will be selected in the second round.
In this round, the selected candidates are asked to go through the appraisal process. In this
process, they are asked to perform the function of their given position in the institution. Their
ability to work in the future is examined in this process. Apart from this, the manners of the
candidates are calculated in this segment. The certain persons are chosen immediately and the
person who has shown a lack of the skills, are provided proper training to make them stable for
the future in the institution (Newcomer, Wholey and Hatry, 2015).
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LO2: Understand strategies for building effective teams for working in
health and social care
2.1: Explain theories of how individuals interact in groups about the types of
teams that work in health and social care.
The St-Margaret's Nursing Home employees have to set up teams, and the teams have to work
according to the Tuckman's model. In the model given by Tuckman explains four types of forms
which are- forming, storming, norming and performing (Ko, Bailey-Kloch and Kim, 2014).
Figure 1. Tuckman’s Model
(Source- http://www.businessballs.com/tuckmanformingstormingnormingperforming.htm)
i. Forming: In this part, the people of the group are given the training to utilise the
chance and to handle difficulties within the organisation. In this segment, the Chief
Executive Manager works as the guide to go through all the important stages. He
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helps the staffs to make the unity with one another. The formation of peaceful
relationship is one of the major points in this part of Tuckman’s model (Billett, 2010).
ii. Storming: In this process, the concepts regarding the solution of difficulties are
improved. The diverse individual ideologies of the different working people are given
importance. But the negative point of this form is that the collapse happens among so
many different thinking. In this matter, the administration looks after to settle such
complicated situations.
iii. Norming: In this norming method the employees of the individual teams are asked to
express their profound thoughts to fix the issues in the institution. The power to
express their ideologies is given to them. They need not hesitate in the matter of
delivering their thinking. The disagreement in the different thinks is likely to be fixed
in a proper way. The regulations, terms and conditions of the firm have to be accepted
by the people who use to work in the respective organisation.
iv. Performing: In this sector, the workers are seen to collaborate with the other
workers. The formation of unity has been found in this segment which is quite better
than to work individually. The groups which utilise such process are much developed
than some other health points.
Apart from Tuckman’s model, St-Margaret Nursing Home should apply the motivation theory of
McClelland. The theory was discovered near about 1960. The theory given by McClelland is in
the three parts. The needs of McClelland’s motivational needs are –
i. Achievement: The persons who use do their jobs individually. In this process, the
workers are aiming to achieve their targets. They are all set to get the reviews from
the clients.
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ii. Affiliation: The persons who use to utilise the affiliation process, needs to work
together with the other staffs of the institution. They are quite panicked in the matter
of meeting the difficulties. It is quite good that the persons make a use of affiliation,
agrees totally with the rest of the workers presented in the office.
iii. Power: The people under this segment use to defeat others in the process of
expressing their ideologies. This victory is the reason which helps them to get the
ultimate result quicker than the others. They are quite happy with the complex
situations as they are capable enough to handle such situations.
2.2: Evaluate approaches that may be used to develop effective team working
in health and social care.
The approaches to developing the efficient team working are discussed in the below –
i. Motivate the employees: The employees of St-Margaret's Nursing Home should be
driven by the managers and the chief executive officers. The thinkings of the staffs
should be boosted in a way that they will never meet the hesitation to work extra. The
motivation of the manager should be based on the workers of the employees. If the
manager exercises the method of motivation, then the work of the employees will be
developed as they will get the confidence (Britton et al., 2015).
ii. Leading the team: The Manager should lead and guide the members of the
individual team. It is quite obvious that the new entrants are found to make the faults
in the works. It is the leader's duty to make them what the task is. The workers should
follow the footsteps of the leader to achieve more in the future.
iii. Working effort: The members of the working teams should not escape from their
duties. They should avoid the competition between them. They should contribute
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their individual part extremely well so that the whole team can get the benefits. The
member of staffs should work hard according to their best level (Iskander, Kapila and
Karim, 2010).
iv. Reach the target: The employees are used to be an integrated part of the
organisation. They are implemented to do their jobs according to the demand and
orders of the authority. In the social and health institution like St-Margaret, the
doctors and the nursing staffs should be advised to treat the patients not just to
attempt a maximum number of patients but to treat them well.
v. Review process: The health institution should make their web page. In that web
page, the review system of the patients and the guardians should be implemented. In
this method, the clients will express their thoughts regarding the services. This fact
will make the nursing home aware of their negativity and positivity about their care,
treatment and services. The faults of the nursing home will readily be determined, and
hopefully, the administration will make strategies to solve them accordingly.
LO3: Understand systems for monitoring and promoting the
development of individuals working in health and social care:
3.1: Ways to monitor the performance of individuals:
In health and social care, the performance of individual people should be monitored on a regular
basis. Now there are so many methods to study or observe the individual’s performances. One of
the most popular ways to measure the performance is identification process. This identification
process observes the present performing state of the workers. Then the managers or executive
directors discuss the potential progress scope of those performances. After that, this
identification process enables the owner and the recruits to formulate a perfect plan. This plan
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