Managing Continuous Organizational Improvement at Tesco: Report

This report analyzes Tesco's approach to managing continuous organizational improvement. It begins by defining organizational culture features that encourage continuous improvements, such as innovation, attention to detail, and team orientation. The report then explores various change management approaches, including education, communication, and employee participation, essential for smooth business operations. Different quality improvement methods, such as Six Sigma, Total Quality Management, and statistical process control, are also examined. The report further analyzes the sources of information used by Tesco to identify areas for improvement, including internal assessments, questionnaires, and market research. Finally, it discusses the role of big data in improvement strategies and prepares a presentation outlining necessary changes and implementation plans for Tesco. The report emphasizes the importance of continuous improvement for enhancing employee engagement, productivity, and overall business performance in a competitive market.

MANAGING CONTINUOUS
ORGANISATIONAL
IMPROVEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
Task 1 ..............................................................................................................................................1
1. Description on features of organizational culture which encourages continuous
improvements. ............................................................................................................................1
2. Description on the analyses of change management approaches. ..........................................2
3. Description on difference approaches to quality improvement. ............................................3
TASK 2............................................................................................................................................4
2.1 Analysing the sources of information utilised by organisation in order to identify
improvident areas........................................................................................................................4
2.2 Explaining the meaning of Big data and analysing its contribution in improvement
strategies which organisations create..........................................................................................5
CONCLUSION................................................................................................................................6
TASK 3............................................................................................................................................7
3.1 Preparation of presentation with changes required by Tesco................................................7
3.2 Evaluation of factors which creates need for change in organization. .................................7
3.3 Plan which will help to implement the proposed improvement for the organization..........7
REFERENCES................................................................................................................................9

INTRODUCTION
Managing continuous changing in the environment is essential in order to cope up with
business activities effectively. The continuous improvement is never ending process, in this it is
essential to review or evaluate the process of business in significant mode. The today's market is
very competitive in order to cope with this it is essential to drive those strategies which will be
helpful to promote improved performance. With the help of this there can be elimination in
relation to find root cause to problem. The present report will cover the activities of Tesco, it is
the retail sector engaged in grocery service. This will work as to achievement in organization
aims and objectives (Vargas-Hernández and Jimenez, 2016). The continuous improvement will
be helpful in relation to have changes like increment in employee engagement, productivity,
eliminate risk, enhancement in efficiency, improvement in business performance, reduction in
stress among the employees and resistance to future change. In this the human resource's
department teams need to take various initiative in order to Managing continuous changing in
business environment. The main aim is to have smooth operational efficiencies so that desire
result can be achieved.
Task 1
1. Description on features of organizational culture which encourages continuous improvements.
The culture is the combination of those factors with the help of which firm is able to run
its business operations effectively. The organization culture is the system which works in relation
to share beliefs, attitudes which develop in organizations and guides the behavior of customers.
The organization culture is made with the set of important understanding such as values,
attitudes, beliefs shared by member of the organization. The organization climate is having
strong impact over the performance of business enterprise. It is inclusive of those key function
which is having the sense of identity, enhancement of commitments etc. The characteristics of
organization culture are defined in following manner are as-
The feature of the organizational structure are defined in the following manner are as-
1. Innovation and risk taking- This is the step or degree in which employees of are
motivated to take innovative step and calculated risk (Deshpande and et.al., 2017). With
the help of this the sunniness enterprise can able to run its function in the appropriate
manner.
1

2. Attention to detail- This is that degree in which employees put their major attention to
the detail of each thing so that decision can be taken effectively.
3. Outcome orientation- this is one of the effective feature of organization culture in this
the manager used to put their major focus over the outcome rather than any process to
have desire outcome.
4. People Orientation- in this management need to put their major attention on the decision
in order to achieve the one proper outcome. By focusing over the task in the proper
manner the organization can work as to have improvement in the business activities.
5. Team orientation- this is one of the effective in which each activities are assigned to the
team rather than individual of the organization. By focusing over the task the
organization can achieve the desire growth in firm.
6. Aggressiveness- This I in relation to that degree and extent in which people are
aggressive and competitive rather than clam and relaxed.
7. Structure- It is defined as those rules and regulation which directs the supervision. This
is one of the effective method to supervise and control function of business.
8. Performance- The performance of the employees need to be measure in relation to give
them award as per their performance. This is one of the effective method in order to
encourage the employees so that they can work in more effective and efficient manner.
9. Attitude towards change- the changes are need to be taken in relation to enhancing the
working of enterprise in the large manner. The employees who resist to change will
always bring positive result to the activities of business enterprise.
10. Commitment- this is that degree or extent in which the employees need to put major
attention over the long lasting goals of business enterprise. With the help of this firm can
supervise the each activities in the effective manner (Elves, 2014).
2. Description on the analyses of change management approaches.
In order to have change the organization need to take various initiatives with the help of
firm cam able to carry their business function in appropriate manner. By implementing the each
change in the significant mode the firm is able to process the function of business effectively.
The Tesco need to follow the changes' management approaches so that operation functioning of
entity can be run in the smooth mode. There are various change management approaches as are-
2

1. Education and communication- the all employees of the firm need to be communicated
before about the changes so that organization can work on it without any issues. In this
the good communication is one of the effective process which is essential to process the
function of the business in the effective and efficient mode. The employee need to have
clear and better understanding about the process of change.
2. Facilitate and support- The employee who experience suffers at the time of taking any
changes they need to have support of the management. With the help of providing
effective support the organization can able to carry its business function effective and
efficiently (Engelen, Lackhoff and Schmidt, 2013). With the help of providing support
like training and counseling service the fears of the employee can be reduced, in this
manner the business function can be run effectively and efficiently.
3. Negotiation- If the employee lose their power at the time of performing any rtask than it
is the responsibility of the firm managers to keep them motivated. By gibing the financial
incentive for their performance will be helpful to provides the positive direction to
employees.
4. Participation and involvement- with the help of increasing the involvement of the process
of employees or by giving them specific work the resistant in relation to intend
organization change will be reduced. In these employees need to be more loyal, so that
they need to put their major focus over the teamwork, in this manner the employees of
the disorganization will corporate in the organizational function in the more appropriate
manner.
5. Explicit and implicit coercion- The term coercion will be used when speed is essential or
as per the last resort. This kind of the process will be inclusive of the function like loss of
jobs, dismissal, employee, and transferring not promoting.
3. Description on difference approaches to quality improvement.
To bring improvement in the quality of things is essential to carry the function of the firm
in the effective manner. The Tesco is using various kind of approaches in order to have
improvised quality of the products and services. These are defined in following manner as are-
1. Six sigma method- This is the kind of data driven management which is helpful to seek
improvement in find out the defects in the process by eliminating the thing in the
effective manner. This approach is helpful to make Zero defects as possible. This also
3

helpful in relation to reduce variation in the defects of the products. This kind of
approach is useful in order to bring improvement in the quality pf commodities in the
market. This kind of things are essential in order to make this process efficient.
2. Total quality management- under this there can be suing of strategy, data and efficient
communication to integrate the activities in manner to bring quality discipline and in the
activities of the organization (Grãdinaru, Toma and Marinescu, 2016.). This is one of the
effective system which is helpful in relation to have the maintaining of high standards in
the work. With the help of this the satisfaction level of the customer can be enhanced.
With the help or bringing continuous improvement the organization can perform its
activities in more effective manner.
3. Statistical process- The statistical control tool is helpful in relation to maintaining and
controlling the quality at the time of manufacturing process. This is one of the effective
tool in relation to manage the production function of the firm. This is helpful in order to
identify the areas where there is need to eliminate the wastage in the process of
production.
TASK 2
2.1 Analysing the sources of information utilised by organisation in order to identify improvident
areas
There are the various sources through which the information has been gathered by
organisation in order to identify the area of improvement these are , company has conductor
internal assessment in which employees , top level management team has been selected as the
participants for interview. An organisational assessment is considered to be as systematic
procedure for obtaining valid information about the Business performance. It also assists
management team in developing the understanding about the factors or variables that might have
effect on organisational performance. The another methods or technique that has been adopted
by management team for gathering information is manager has created the questionnaire which
has been circulated in the whole company through email. This method of gathering data or
information is effective as , it has provided every member in an organisation a chance to share
their view as well as ideas related to bringing improvement at workplace (Van Lancker, Wauters
and Van Huylenbroeck, 2016)
4

Every company in retail industry is taking high initiative and punting high efforts in order
to survive in highly competitive business environment which has major influence on business
policies as well as strategies. Internal organisational assessment or audit is considered to be as
diagnostic tool can assist business entity in obtaining useful as well as reliable information or
data on their performance, identify essential factors that aid their achievement of results. There
are several models that can be used by human resource management team for conducting an
internal assessment. The selection of framework for assessment is completely based on the
nature as well as purpose of the company. The most commonly used as well as effective
framework for executing internal audit is the Institutional and Organisational Assessment Model.
This Hypothesis regards business performance as a multidimensional idea, that is, as the balance
between the effectiveness, relevance, efficiency, and financial viability of the company. It also
dictates that business performance should be measured in terms of capacity , motivation ,
uniqueness and competency to deal with changes in external factors. The advantages of utilising
internal assessment method for gathering information about company performance is that it
promote the system ownership of the appraisal, and thereby increases the acceptance of feedback
as well as commitment to the evaluation’s recommendations (Tidd and Bessant, 2014)
The other strategy that has been adopted by management team is they have planned to
seek advice, suggestion as well as feedback from customer for which marketing team has been
asked to conduct marker research. This method has helped business entity in analysing the
responses as well as reaction of customer regarding the development of new products buy
company. It has also supported business entity in determining the customer expectation and in
identifying the appropriate ways to fulfil the same.
Competitors analysis has been conducted for gathering the information which will be
helpful as well as beneficial for identifying the performance gaps and recognising the area of
improvement (Rudzinski, 2014)
It is required by the management team to establish the targets or objectives which can be
further used for comparing actual results or performance with standard.
2.2 Explaining the meaning of Big data and analysing its contribution in improvement strategies
which organisations create.
Big Data analytic is defined as the procedure of analyzing , examining the large volume
of information or data. This type of data assist human resource management team in identifying
5

as well as capturing several business opportunities. It also helps in determining the ways which
could be used for generating or gaining additional benefits including the techniques that can be
used by company for increasing sales or generating more revenue (Trevino and Nelson, 2016)
Big Data analytic supports manager in planning for development of new products as well as
formulation of new plans , policies or business strategies which can be beneficial for fostering
growth. The large volume of data also helps management in making appropriate business
decision and aid business entity in recognising the perception of various stakeholder regarding
several business practices , policies or procedures. It also supports organisation in identifying the
ways or methods through which the drastic improvement can be bring at workplace , products ,
and services. Big Data analytics also assist management team in analysing the pattern of
business growth in the future. It helps management team in formulation of future plans and
strategies related to bringing changes in culture , structure or working environment. Bid data also
aid firm in enhancing operational efficiency as well provide business entity an opportunity to
gain competitive advantage in the market. There are various form of calculus applications which
are to be considered by cited business venture. For instance, descriptive analytics concentrates on
describing something that has already happened, as well as proposing its root causes. It also aids
company in reducing the mistakes , minimising the risk factor , eliminating system failure ,
targeting customer or market etc. (Murthy, 2017)
CONCLUSION
The report has concluded that innovation is the factor which can support firm in
achieving success and fostering business growth. It is the element which will help business entity
in attracting more numbers of customers , increasing sales as well as profitability. Assignment
has successfully highlighted as well as explained the factors which encourages organisation to
facilitate innovation. It has been identified from the study that culture and employees behaviour
are the main factor that force company to bring improvement in business policies , structure and
system. Project has demonstrated the significance of continuous improvement in supporting
organisational success. It has been concluded that continuous improvement assist business entity
in increasing sustainability and maintaining business performance in highly competitive as well
as dynamic business environment. In this the human resource's department teams need to take
various initiative in order to Managing continuous changing in business environment. The main
aim is to have smooth operational efficiencies so that desire result can be achieved.
6

It has been suggested that company should use organizational assessment as well as
external audit for gather thing the information about business performance.
TASK 3
3.1 Evaluation of factors which creates need for change in organization.
There are number of factor that can influence the changes in strategic management in
internal and external to business organization. Thus, this factors are inclusive of management
functions, structural transformations, socioeconomic factors and technical advancement.
Continuous improvement is essential for driving business activities successfully. In this
the number of changes is need to be taken by the Tesco in order to run business activities
effectively. The top level authority need to continually examine the all elimination and it is need
to be discussed in following manner as are-
1. There is need to continuous understanding of customers need.
2. In this, it is essential to optimizing organizational performance.
3. Timely verification of needs of customers.
4. Continue improvement in system and process.
The factors that drive change in enterprise are as internal and external. This both term impact the
working of the enterprise in huge context as are-
Internal environment- Internal environment withing enterprise refers as events, people, factors,
structure and system and this all are beyond the control of company. Thus, organizational
culture, mission statement and style of leadership all are factors that are related to internal
environment of enterprise. In addition to it, changes in leadership style, the organization culture
has significant impact on the working of enterprise. Therefore, the all changes must be
consideration so that all things can be done effectively.
External environment- The external environment are those factors that occurs almost outside
the enterprise that brings changes and these all are beyond the control of the enterprise. Thus,
customers, competition, economy, technology and political changes are some common factors
that influence the working of the enterprise. It has significant impact on the current operational
functions, growth and long term sustainability. These are those factors that brings wide changes
in the working of enterprise.
7

3.2 Explain the changes required.
Change is crucial in enterprise that allows employees to learn and enhance new skills and
also explore opportunities and exercise the creativity that provides ultimate benefits to enterprise.
The organization get benefits with help of new ideas and increased commitment. Thus, change
is essential for enterprise without change firm cannot able to meet out with the ever changing
needs of customers. Thus, following changes are required to be considered as-
 The ever changing technology of world.
 Needs of customers must be constantly evolving.
 To take initiative to changing global economy.
 Changes that aids to bring growth opportunities to enterprise.
 To deal with challenges that brings effective status quo and also finds opportunity for
improvement.
In this, it is essential to develop the culture of an enterprise and number of improvement
measures is need to be taken as are-
Under standing of the current state- It is essential to be aware about the culture of organization.
There is need to take initiatives in terms to communicate the shared values and to see the things
that how team behave.
Assess culture- In this, the identification of cultural aspects is need to be done. Effective
performance will determine the activities of firm in attractive manner.
Share ideas- The ideas in relation to this should able to communicate well effectively.
3.3 Plan which will help to implement the proposed improvement for the organization.
In order to get the successful organizational activities customer satisfaction has direct
impact on developing the environment which creates the business activities in systematic manner
as are-
In order to get the improvement it is essential to plan departmental objectives. There are
leadership, commitment and direct involvements etc, The clear vision for the enterprise is need
to be set, with help of vision and mission the enterprise can carry all activities effectively.
Identification of problem : At this phase, manager in Tesco will identify the problem and they
will address those people those who can support them in bring the positive change at workplace.
Meeting will be organized in to identify the problem as well as solution for the same. In context
of the main problem is related to decision making as organization has hierarchical structure there
8

are delayes in decision making procedure due to which organization has to face short term
losses. Management for dealing with such issue is planning to bring improvement in its business
structure.
Defining the business are which requires improvements : At this phase, manager in Tesco will
address those people who have been effected by such problem. It is important for manager in
Tesco to identify the effect of change on employees.
Establishment of goals : The goal will be to bring positive change in organizational structure.
Impact analysis : Manager in Tesco will conduct impact analysis in order to analyze the
consequences of implementing change.
Anticipating the obstacles :In context of Tesco, the hurdles which management might face in
implementing change at workplace is high employees' resistance, lack of resources etc.
Manager in order to avoid the hurdles due to employees resistance to change has planned to
involve workers in change procedure.
Implementing the change : At this stage, plan will be communicated all stakeholders nad all the
activities will be executed according to the plan tactics.
9

REFERENCES
Books and Journal:
Tidd, J. and Bessant, J., 2014. Strategic innovation management. John Wiley & Sons.
Van Lancker, J., Wauters, E. and Van Huylenbroeck, G., 2016. Managing innovation in the
bioeconomy: An open innovation perspective. Biomass and Bioenergy.90.pp.60-69.
Rudzinski, C. V., 2014. Volkswagen: Open Foresight at the Front End of Research Innovation.
In Management of the Fuzzy Front End of Innovation. (pp. 295-299). Springer, Cham.
Trevino, L.K. and Nelson, K.A., 2016. Managing business ethics: Straight talk about how to do it
right. John Wiley & Sons.
Murthy, J.J., 2017. Managing Innovation and Developing Intellectual Property Strategies for
Firms. SIES Journal of Management.13(1).
Vargas-Hernández, J.G. and Jimenez, R.A., 2016. Personal Marketing Plan and Its Influence on
Employability. RESPONSIBLE MARKETING FOR SUSTAINABLE BUSINESS, p.63.
Deshpande, T., and et.al., 2017. Marketing Plan for the DJI Phantom 4 Follow-Me Drone
Camera System.
Elves, R., 2014. Book Review of:'Marketing your library's electronic resources: a how-to-do-it
manual'by MR Kennedy and C. LaGuardia. International Journal of Information
Management, 34(2), p.316.
Engelen, A., Lackhoff, F. and Schmidt, S., 2013, December. How can chief marketing officers
strengthen their influence? A social capital perspective across six country groups.
American Marketing Association.
Grãdinaru, C., Toma, S.G. and Marinescu, P., 2016. Marketing Mix in Services. Ovidius
University Annals, Economic Sciences Series, 16(1), pp.311-314.
Ismail, M.B.M., Mubarack, K.M. and Thulkifly, M.Z., 2015. Impact of service marketing mix on
customer satisfaction.
Mare, M., 2015. Lungisisa Indlwla village: a social marketing case study on residential care for
children (Doctoral dissertation, Stellenbosch: Stellenbosch University).
10