Evaluating ERP System Implementation for Telstra Telecommunications

This report presents an ERP system implementation proposal for Telstra Telecommunications. It begins with a sponsor's cover letter and an executive summary outlining the need for an ERP system to manage information systems effectively. The report delves into Telstra's overview, internal and external factors influencing its marketing environment, and a SWOT analysis to identify strengths, weaknesses, opportunities, and threats. It explores IT problems, opportunities, and the proposed ERP system, including the SDLC model for implementation, post-implementation analysis, and change/risk management strategies. The report concludes with a discussion of the ERP system's benefits and a detailed reference list, providing a comprehensive analysis of the ERP system's potential for Telstra's growth and efficiency.

Running head: MANAGING INFORMATION SYSTEMS
Sponsor’s Cover Letter
To,
The Director,
Telstra Telecommunications,
2 42 Exhibition St.
Melbourne, VIC, 3000, AU.
Subject: - ERP implementation in Telstra Telecommunication
Beloved Sir/Madam,
I am here to inform you that Telstra needs certain backing of information arrangements as
our whole processes are operating by physically or the web network. These arrangements can
develop commercial representation. For the past six months, our organization has developed at a
rapid pace. Subsequently, this phase can be developing by using the material arrangement. The
outline of these reports my team suggesting an ERP system which can be applied in the Telstra
to develop several profitable areas.
These suggesting planning can authorize Telstra to conduct more than a few charges at an
equal time, which can increase the value of Telstra. It also supports Telstra to take operational
judgments. ERP process also approves these telecom industries with an appealing data stream
between all the profitable tactics as well as adjusts connection and communication between
every stockholder and customers. The supreme underlining section of using the enterprise
resource planning is the flawless efficiency which can certify the business to carry better class
abilities to the consumers.
So, our working team demands a respectable sponsor who can support to execute this
planning properly. My team and I want you as a guardian who can promote our plan. We have

1MANAGING INFORMATION SYSTEMS
integrated a financial record sheet and the recommendation such that your administrative team
can estimate these proposed systems and can make a sound decision about this concern. I would
like to thank you if you approved our request for the organization's betterment.
Thank you Yours Sincerely,
Jeremy Nicholas
CBO, Telstra

2MANAGING INFORMATION SYSTEMS
MANAGING INFORMATION SYSTEMS
Name of the Student:
Name of the University:
Author’s Note:

3MANAGING INFORMATION SYSTEMS
Executive Summary
The current technology is inspiring all the businesses. Web network and internet configuration
have a critical measure in Telstra. The Telstra authority uses internet ability to create their
facilities and services as well as their mechanical capability. It is also back them to carry their
services to their business client, shareholders and consumers. The IT configuration and facility
structures are the vital drivers of their profitable daily set-up. This definite learning will typically
bond with the ERP structure and their importance on these internet service providers. ERP has
been carrying more extensive choices for industrial executives to manage their engineering
procedure. This method has been simplifying in generating commercial frameworks that support
in attaining better approach to these sectors. Telstra is using appropriate software for developing
the ERP system in these industries. With the help of Microsoft Dynamics, this business authority
can execute their ERP planning appropriately. It is generally symbolizing as the combined
software that is practising to collect, adjust as well as recognize the indication from numerous
business shares. It delivers a unified estimation of the profitable process by relating the public
histories that are measured by the authorized database. The Telstra authority can be used to
navigate some valuable possessions such as the raw materials, cash and manufacturing skill. The
ERP system certifies the internet service provider industry with a charming evidence stream
among all the transactions procedures as well as adjusts communication and a connection
between all depositor. These arrangements are operating on a wide-ranging of processor
hardware and network creations. Subsequently, with the increasing concerns in the
telecommunication business, these planning can approve with the industry cope with their
activities fluently. In a similar approach, whole business progressions or tactics can be measured
using the ERP methods.

4MANAGING INFORMATION SYSTEMS
Table of Contents
Introduction:-...................................................................................................................................5
Discussion:-.....................................................................................................................................6
Overview of Telstra:-...................................................................................................................6
Internal and External factor:-.......................................................................................................7
Telstra Marketing environment:-.............................................................................................7
SWOT analysis:-......................................................................................................................8
IT problem and Opportunity:-...................................................................................................11
Telstra ERP system:-.................................................................................................................12
SDLC model:-............................................................................................................................13
Post Implementation Analysis:-.................................................................................................15
Change and Risk Management:-................................................................................................16
Conclusion:-...................................................................................................................................17
References:-...................................................................................................................................19

5MANAGING INFORMATION SYSTEMS
Introduction:-
The development of information technology extremely is subject to the developments in
the daily technical skills. In these present times, each manufacturing development is guiding with
the backing of internet ability (Telstra - Mobile Phones, 2020). These skills certify Telstra to
spread their specific commercial aims and dedications. Telstra is extremely earned with the
internet ability as all their manufacturing activities are greatly dependent on the internet
expertise. The services are also carrying through the internet and entire classifications of
statement among the business (Gatungo 2019). Their clients are supplementing through network
broadcasting. Telstra is also dependent on the IT structures which permit them to reach their
actions efficiently and more securely. These knowledgeable arrangements certify these
businesses to realize their professional ideas and purposes by authorizing the skilled with
dynamic communication, better-quality efficiency in the factory. This skill also permits the
Telstra to take a reasonable advantage and many more.
This special report regularly deals with the properties of ERP structures on some
businesses. The chosen company Telstra who is the network facility supplier in Australia. This
task decoratively describes the consequence of ERP structures on Telstra. It also reflects the
implementation technique of the ERP structure with the backing of the SDLC model (Telstra -
Mobile Phones, 2020). A system study is also focused in this report to show the possibility of
these proposed systems in the Telstra. In conclusion, these reports also claim the management
actions used to control and shift with the ERP structure in Telstra.

6MANAGING INFORMATION SYSTEMS
Discussion:-
Overview of Telstra:-
It is an Australian based telecommunications business which operates and builds
telecommunications server and mobile internet access, subscribe television and other products
and facilities (Telstra - Mobile Phones, 2020). This business organization is the leading
telecommunication industry in Australia. This organization are proposing a big range of
communications facilities and contending in all industrial markets.
This organization provide 19.34 million trade mobile facilities, 4.47 million retail static
packages and impartial data facilities and 2.14 million selling static standalone voice facilities in
all-over Australia. Apart from Australia, this organization are providing their facility minimum
of 23 countries in all over the world. The massive number of Telstra subsidiaries are Ooyala,
Foxtel and Pacnet etc.
At this moment, Telstra has around 3,750 workers based in 23 nations apart from
Australia, with an essential headcount in Asia, delivering facilities to large business,
management, and exporter and OTT clients (Yeoh and Popovič 2016). This industry provides
transformational involvements over inventive connectivity, cooperation and IT resolutions,
through one of the most excellent progressive network structure.
Telstra also authorizes any business with advanced technology explanations counting IP
networks and data structure (Telstra - Mobile Phones, 2020). The network application facilities
like achieved networks, cloud, integrated communications, industry explanations, assimilated
software facilities, and service network. These facilities are supported by their cable network,
with authorizes in Europe, Asia and the United States and access to 2,400 presence points in 250
countries and regions universally.

7MANAGING INFORMATION SYSTEMS
Telstra also started another program named as Telstra venture. It is a tactical venture
investment firm that is concentrating on delivering synergy incomes to its particular businesses
and monetary revenues to its limited associates (Shen, Chen and Wang 2016). Telstra Ventures
capitalizes in the leading market product and high growth technology businesses with
outstanding leaders and products.
Telstra is facing massive development, and network traffic is rising earlier than any
another period of digital technology and time is altering human world. The Telstra authority aims
to make a network linked future so everybody can communicate.
Internal and External factor:-
Telstra Marketing environment:-
The marketing atmosphere investigation of any business in specific needs a detailed
examination of the critical internal and external factors (Garg and Agarwal 2014). The
circumstance of the internal factors like as the workers and the domestic investors is a matter of
enormous attention and reflection on the part of the businesses in the query, with Telstra being
no exclusion to the regulation.
These is one of the essential explanations of why the business in question has coped with
keeping such an urgent situation in the publicizing condition of the communications business
(Telstra - Mobile Phones, 2020). In the same way, a good correlation has been sustaining
between the organization and its other in-house shareholders, which is essential for
accomplishing an appropriate amount of achievement.
Fortunately, the Government of Australia has understood in its opinions concerning
businesses like Telstra, which is maintained by the point that the industry always struggles to

8MANAGING INFORMATION SYSTEMS
effort following the instructions and guidelines arranged by the governing unit (Tarhini et al.
2015). Factually the promoting background of Telstra in question is a reasonable one with all of
the aspects as mentioned earlier being dynamic residents is approved and assumed by the
leaders. They have monitored and tried to follow to them to the greatest of their capability, which
has replicated in the respectable situation that Telstra has in the current market.
SWOT analysis:-
Telstra is one of the leading organizations within its sector, and it wants to recall this
situation. This organization is cautiously revising its SWOT analysis and using it to create
tactical judgments (Men and Stacks 2014). This analysis to be directing of the organization, a
collaborating procedure wants to be accepted by organizing among all the sections like strategic
planning, marketing, management information systems finance, human resource, logistics,
operations etc.
Strength:-
Telstra has a vast number of openings in nearly all state, maintained by a robust
circulation network that creates sure that its products are accessible definitely to a huge client in
an appropriate time (Mehrad 2015). This organization has a durable connection with its suppliers

9MANAGING INFORMATION SYSTEMS
that not only deliver them with materials but also concentrates on sponsoring the company's
goods and training.
Telstra has a stable monetary position with successive incomes in the earlier three years,
along with collected revenue investments that can be applying to investment upcoming capital
expenses (Telstra - Mobile Phones, 2020). This Australian organization has a robust existence on
a social platform with many followers some common social platform like Facebook and Twitter.
This organization has financed broadly in the employees training that has occasioned in it,
paying a considerable quantity of motivated and skilled workers (Shatat 2015). The advanced
teams of Telstra have permitted it to come up with innovative products and arrive in fresh
markets. It has been active in earlier, in most of the inspirations it has occupied in new markets.
It has excellent ranks of client appointment on these stages with low client reaction time (Rajan
and Baral 2015). Telstra recognizes the Tactical cooperation with its dealers, suppliers, vendors
and other shareholders. These permit it to influence them if essential, be in the upcoming.
Weakness:-
A substantial quantity of the possessions that Telstra keeps is borrowed rather than
bought. It has to repay vast amounts of fee on these totalling to its prices. Telstra has minimum
levels of existing assets associated with presenting accountabilities, and this can make liquidity
difficulties for it in processes. The workforce of these organization is focusing with generally
local employees, and low quantities of labours from other ethnic backgrounds. Deficiency of
divergence creates it problematic for workers from several tribal knowledge to regulate at the
workstation, leading to damage of the ability.
This organization has a higher worker income rate associated with participants. These
indicate that many workers were resigning the job, and as a consequence, it is expenses more on

10MANAGING INFORMATION SYSTEMS
development and training as staffs keep quitting and joining (Srima, Wannapiroon and Nilsook
2015). The capability of the work is a maximum according to the number of employees. These
put employees under psychosomatic pressure and is probably to be less creative. The
presentation evaluation is not in a systematic way. Persons are frequently not assessed for their
ability of performance. This deficiency of employees promotion chances is the biggest weakness
of Telstra.
Opportunities:-
There has been a rise in the number of internet operators in the entire world. These
indicate that there is a prospect for Telstra to enlarge their existence online. Telstra is easily
interacting with their client by using the internet.
There has been an innovative development and progress in trades of the e-commerce
business. These indicate that a considerable number of client making online purchases (Telstra -
Mobile Phones, 2020). This organization can receive income by opening online supplies and
creating transactions over these platforms (Cuevas‐Rodríguez et al. 2014). The technology
originates with several profits among various branches. Processes can be computerizing to
decrease budgets. Technology permits better data to be gathering on clients and recovers on
advertising efforts.
The inhabitants have been increasing and are predictable to raise at a sufficient rate for
the scheduled times. These are useful for Telstra as there will be a rise in the number of targeted
clients. The increase in proportion has been minimized and is anticipating to continue lower in
later times. These are a prospect for Telstra as its input price would remain minimum for
upcoming years.

11MANAGING INFORMATION SYSTEMS
The Australian transport business has been successful in earlier years and displays future
potential growth. These have decreased transportation costs, which is useful for Telstra as it will
lesser its general budgets (Nwankpa 2015). The Australian government has also declared funding
on the transaction of available imports in this segment. Telstra can concentrate on these eco-
friendly goods and create a profitable prospect.
Threats:-
Innovative technological expansions by a few participants within the business pose a risk
to Telstra as the client involved in this innovative technology. It can be gone to participants,
declining Telstra’s whole market stake (Alzeban and Gwilliam 2014). The rate of exchange
keeps mutable, and this marks a Telstra that has trades globally, while its dealers are local.
The Australian Political doubts show to be an obstacle in industry, delaying performance
and creating the business suffer excessive expenses. Customer tastes are varying, and this places
pressure on firms to continuously modify their products to satisfy their customers. Continuous
technological signs of progress need the workers to be training consequently as the incapability
to save up with these variations can lead to damage of industry for Telstra.
IT problem and Opportunity:-
The business faces typically challenge while supervising their entire financial
performances and thus involve great support from several information systems (Telstra - Mobile
Phones, 2020). All industrial operations of Telstra are performing through the internet, and
consequently, regulation of all practical methodologies is a challenging preparation. This
management argument can be resolute by the proper use of ERP structure through the industry.
Microsoft Dynamics is the ERP expansion software system which is using for integrating
every critical commercial area (Lin, Zhao and Wei 2014). It is generally symbolizing as the