Comprehensive Report on Myki Ticketing Project Management

This report provides a comprehensive analysis of the Myki Ticketing Project, focusing on various aspects of IT project management. It begins with an introduction to the project and its context within the Australian public transport system, followed by a detailed discussion of key areas. The report examines the current state of the company and the project's execution, addressing issues related to project quality and the tools used for problem-solving. It investigates the leadership style employed by the project manager, with a focus on team motivation and conflict management strategies. Furthermore, the report explores stakeholder identification approaches, communication methodologies, and the tools and methods used for project planning and procurement. It also analyzes potential risks and their impacts, along with the tools used for risk assessment. The report concludes with a reflection on the author's personal and professional journey within the globalized project management field.

Running head: MANAGING IT PROJECT
Managing IT Project: Myki Ticketing Project
Name of the Student
Name of the University
Author’s Note:

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Table of Contents
1. Introduction............................................................................................................................3
2. Discussion..............................................................................................................................3
2.1 Examination of the Current State of the Company and context of Myki Ticketing
Project being executed...........................................................................................................3
2.2 Consideration of Issues related to Project Quality and Evaluating Tools utilized for
checking the Problems...........................................................................................................4
2.3 Investigation of the Leadership Style used by the Project Manager to motivate Team
Members with Proper Analysis of the Method for Conflict Management.............................5
2.4 Examination of the Approach used for Stakeholder Identification and Evaluation of
Methodology used for Effective Communication amongst the Stakeholders........................6
2.5 Analysis of Tools as well as Methodologies used for better Planning and conduction of
Procurement...........................................................................................................................8
2.6 Examination of the Risks that might have Negative Impacts on the Myki Ticketing
Project and Evaluation of the tool used for Analysis of the Risks.........................................9
2.7 Reflection of Personal and Professional Journey into the Globalized Project
Management Field................................................................................................................10
3. Conclusion............................................................................................................................10
References................................................................................................................................12

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1. Introduction
IT is the utilization of computer systems to complete mechanisms of information and
data (Burke, 2013). This report provides a detailed description on the successful management
of an IT project, called Myki Ticketing project in Australia. Several details related to the
project such as current state of the organization, issues related to project quality, investigation
of leadership style utilized by the respective project manager to moitvate team members or
analysis of the methods utilized for conflict management would be provided in this report.
Moreover, approaches utilized for identification of stakeholders or evaluation of methods for
communication and analysis of tools or methods used for better planning as well as
examination of risks having negative impacts over project will be described here with details.
2. Discussion
2.1 Examination of the Current State of the Company and context of Myki Ticketing
Project being executed
Myki is a reloadable credit card size contact less smart card ticketing system that is
being utilized for electronic payments of fare over most of the public transport service within
Melbourne as well as regional parts of Victoria, Australia. The entire concept of Myki
ticketing system was being launched in the year of 2018 and the technology utilized for this
purpose is MIFARE DESFire (Myki Ticketing System. 2015). It eventually replaced the
traditional ticketing system of Metcard, before becoming completely operational during the
end of 2012. This specific system was being developed by the organization of Kamco and
was being eventually promoted by the PTV, Australia. During the first half of the 10 years,
the respective contract was for worth of around 1.5 billion Australian dollars. According to
the reporters of Australia, Myki ticketing project is considered as the biggest smart card
ticketing system of the world. This specific contract of Myki was then extended for a further

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7 years during July 2016 (Harrison & Lock, 2017). The validity of the ticketing system stays
for trams, metropolitan buses, regional town buses, regional trains and metropolitan trains.
2.2 Consideration of Issues related to Project Quality and Evaluating Tools utilized for
checking the Problems
The most significant factor for the project of Myki ticketing system is that it does not
expire immediately and it expires in every four years, however the balance is transferrable.
The recharge system is also automatic and the stored value for the ticketing system is Myki
money (Larson & Gray, 2013). There are some of the major as well as vital variants of the
ticketing system, which include standard, concession, children and senior citizens. In spite of
these distinctive advantages and popularity, there were few issues that were being required to
be analysed on a priority basis. The respective project has faced these issues in its lifecycle. It
was being properly planned for delivering the most complicated ticketing system within the
world in the shortest time period for 2 years. The time period was much lesser than almost
half of the total time taken with any similar project (Brewer & Dittman, 2013). It eventually
resulted in project being delivered over 55% of the total budget and it even took 7 years extra
than planned.
As a result of the combination of these issues eventually led in cost and time blowing
out with inclusion of an unclear dividing of the duties, lacking expertise or knowledge in
project field, requirements for vague project system specification, poor working relation
between transport authority and contractor (Meredith, Mantel Jr & Shafer, 2017). The related
costs of TTA or Transport Ticketing Authority for better management of the card were
extremely high in comparison to other projects. It was extremely important to include high
quality information for transport planning. However the integrity as well as effectiveness of
the project was being compromised by the critical shortcomings in the respective approach
regarding verification of the accuracy of every related outcome as reported by the contractor.

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Apart from these two issues, one of the major issue that was being faced by the
project team of Myki ticketing system was delivery of quality being dependent on the rational
agreement over every applicable specification ad requirement and since there was change in
the agreement, the issue was being highlighted on a major basis (Too & Weaver, 2014). For
dealing with the issues related to the project of Myki ticketing system, it was required to use
few tools. The first and the foremost tool, required for the project issues were issues log.
These issues require to be recorded as soon as they were happening. The issues log help in
reporting or communicating the major occurrence with the project. It ensures that every issue
is being raised before investigating as well as resolving quite effectively. By not defining a
procedure, the project manager of Myki system had risked in ignorance of issues. The second
tool that is required to address the issue of project quality is issue management framework
(Schwalbe, 2015). It is quite useful and helpful for this team to understand the issues for
successful mitigation.
2.3 Investigation of the Leadership Style used by the Project Manager to motivate Team
Members with Proper Analysis of the Method for Conflict Management
Leadership style is an approach or manner to provide proper direction, implement
project plan as well as motivate team members. This type of leadership style majorly involves
a complete pattern of the implicit as well as explicit actions that are being performed by the
specific leader (Flyvbjerg & Budzier, 2013). It encompasses the core capability of the
organization or individual for guiding any other team or individual. There are some theories
that are associated to leadership, which situational interactions, behaviour, intelligence,
values, vision and power. Several distinctive styles of leadership are present, which are being
utilized in numerous projects by the respective project manager. The most popular styles of
leadership involve autocratic or authoritarian style, democratic or participative style, strategic

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leadership, transformational leadership, transactional leadership, bureaucratic leadership and
Laissez Faire leadership style.
In the project of Myki, the respective project manager has applied the leadership style
of democratic (Muller, 2017). This is considered as the most effective leadership style, in
which the project manager makes all types of decisions for the project after consideration of
the inputs from every project member. The project manager has taken the finalized decision
and every team member has got the equal opportunity to provide his or her point of view.
Moreover, since Myki ticketing system was an IT project, the democratic leadership had
enabled every low level employees in exercising the authority, which was needed for
motivating the team members. The major advantage of this leadership style was effective
decision making process for successful execution of Myki ticketing system project. To deal
with the various conflicts faced within the project, the manager has opted for the strategy of
accommodation (Leach, 2014). It mainly entails providing an opposing side. The utilization
of accommodation takes place as soon as any one of the conflict party wants to maintain
peace and resolve the conflict.
2.4 Examination of the Approach used for Stakeholder Identification and Evaluation of
Methodology used for Effective Communication amongst the Stakeholders
The stakeholder identification in any particular project can be easily and promptly
completed with the help of a distinctive procedure. The most significant process or approach
for successful identification of stakeholders is as follows:
i)
Reviewing of Contract Documents: This is the first step in the process of
stakeholder identification within the project (Jiang & Klein, 2014). The respective contract
documents are required to be reviewed properly so that every activity is being highlighted
effectively. In the project of Myki ticketing system, this contract document comprised of the

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names of contact people, local agents and even suppliers and even checked that the project
was being undertaken under Australian government’s contractual agreement.
ii)
Reviewing of Organizational Process Asset and Enterprise Environmental
Factor: The second step in this particular process of identification of stakeholder was
reviewing the various organizational process assets as well as enterprise environmental factor
(Kerzner, 2017). A register of stakeholders from these process assets were being considered
and the environmental factors were effectively analysed.
iii)
Interviewing Experts: Each and every expert of the project is to be interviewed in
the third important step. The project manager asked open ended questions in the interview
and one of the team member noted the points.
iv)
Conduction of Brainstorming Session: The fifth distinctive step for the
procedure to stakeholder identification is conduction of brainstorming session (Mir &
Pinnington, 2014). Relevant information related to the Myki ticketing system was being taken
and hence stakeholders were identified for the project.
The main stakeholders identified in the project of Myki ticketing system include
members of any project team, executives, project sponsors, users, customers and project
managers. These people are majorly invested within the project and are highly affected by the
project work any specific point along with the way as well as their inputs directly impacting
the results (Marchewka, 2016). For making the project completely successful, it was
extremely for the team member and project manager to undertake an effective and efficient
methodology for communicating amongst stakeholders. The stakeholders’ consultation or
engagement majorly follows a proper recognized three step procedure of notification,
consultation and finally participation.

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The respective clients of the project has the major rights for concerning about the
project work and make oppositions to it. A meaningful consultation, which includes ongoing
two directional communication with a respective project representative had incremented the
understanding for Myki ticketing system (Crawford, 2014). Moreover it even cleared out the
values and preferences of the community for allowing the proponent in understanding views
of public as well as leading policy decisions. For an effective and efficient communication
methodology amongst the various stakeholders of Myki, it is highly recommended to ensure
that every information about the project work is being presented in a transparent method and
not judging the values of the stakeholders and understanding them properly. A proper
feedback is to be provided for addressing as well as resolving the major issues and
maintaining an effective record of every significant aspect of the stakeholder communication
are also considered as the parts of an effective project (Terlizzi, de Souza Meirelles & de
Moraes, 2016). These were required for the success factor of Myki ticketing system project.
2.5 Analysis of Tools as well as Methodologies used for better Planning and conduction
of Procurement
The project manager of Myki ticketing system has undertaken few significant tools
and methods for project planning, which include network diagram, critical path method,
PERT and Gnatt chart. Network diagram is considered as the most effective tool for project
planning since it utilizes arrows for connection of the activities and then represent the
precedence and interdependencies within project activities. The second effective tool used by
the project team in Myki ticketing system project is CPM or critical path method. It is being
utilized for monitoring the overall project progress and ensuring that project gets completed
as per schedule. It is the longest sequence of every activity and then is being featured by zero
slack for every sequential activity (Liu, 2016). The next method is PERT, which helps in
identification of the project’s critical path. It eventually simplifies the planning as well as

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scheduling of the project. Gnatt chart provides a graphic schedule for planning and managing
the project. Similarly, the tool used by project manager of Myki ticketing system for
procurement is setting timelines and budgets through WBS and Gnatt chart. It helped him in
providing a basis regarding tracking progress of this particular IT project.
2.6 Examination of the Risks that might have Negative Impacts on the Myki Ticketing
Project and Evaluation of the tool used for Analysis of the Risks
A commercial utilization of IT can easily encompass both telephony and
computerized technologies (Ofori, 2013). This is mainly found in any enterprise or business.
Information technology is eventually considered as the major sub set of ICT or information
and communications technology and it includes few software, hardware and other peripheral
equipment. The major risks that had negative impacts on the Myki ticketing system project
are as follows:
i)
Mid Project Change in Scope: The change in scope during middle of project was
the first risk in the project as the costs would have gone up and the client might not get
satisfaction with the end product.
ii)
Going behind Schedule: The project was 7 years behind schedule and hence it is a
major risk for the project. Integration becomes quite difficult for such project works.
iii)
Technical Inability: The ups and downs of technologies are also another
significant risks for unforeseen technical limitations.
The most significant tool for analysis of the risks is decision tree. This particular tool
is useful for amazing several technical alternatives at one single time (Morris, 2013). Since, it
takes into account the various future occurrences as well, it is considered as an effective tool
for IT risks analysis.

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2.7 Reflection of Personal and Professional Journey into the Globalized Project
Management Field
I have gained subsequent knowledge about the subject field after completing this
assignment. I have understood that information technology eventually refers to the various
regulations, methodologies and architectures, which govern the overall utilization as well as
storage of confidential data. The business applications mainly include major databases such
as SQL servers, email servers and transactional systems for executing the programmed
instructions regarding manipulation, consolidation, dispersion of the confidential data. The
computer server could easily run several business applications and the servers subsequently
interact with the various client users and even any other server in one and more business
network.
The storage is a type of technology, which is responsible for holding information as
data and this information could eventually take any specific form after inclusion of file data,
web data, future formats and multimedia (Marchewka, 2016). This storage even involves
volatile RAM or random access memory or the hard disks, solid state flash drives and non-
volatile tapes. As, the project is related to IT, I have known that it is vital to understand
technology properly. Since, information technology provides some of the major and the most
significant advantages, it is extremely important to manage a project of information
technology. Thus, my professional knowledge had been adequate after learning this subject.
3. Conclusion
Therefore, conclusion could be drawn that that IT is responsible for reducing the
complexities and issues to a high level. IT project management can be referred to as the
procedure to plan, organize or even delineate the responsibilities during successful
completion of the respective IT goals of a company. This type of project management
involves overall checking of the projects so that it is easier to develop software, install

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hardware, upgrade networks, and ensure cloud computing as well as virtualization rollout or
even include business analytics for implementation of information technology services. These
factors are responsible for negatively affecting the entire success of the project. This type of
project can even turn out to be extremely risky and might comprise of certain complications
while successful execution. This above report has properly outlined the detailed analyses of
the project of ticketing in Myki, Australia with relevant details.

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