Managing People at Work: Recruitment Analysis at ANZ Banking Group

This essay discusses the importance of managing people at work, focusing on the recruitment of business professionals within The Australia and New Zealand Banking Group Limited (ANZ). It highlights the role of HR departments in recruiting skilled candidates, enhancing employee performance, and achieving organizational goals. The essay explores how ANZ Bank utilizes effective HR policies, training programs, and strategies to manage its workforce, address recruitment challenges, and maintain a positive work environment. It also examines the benefits of recruiting experienced employees, such as improved customer service, enhanced brand image, and increased profitability, while acknowledging potential issues like higher salary expectations. The conclusion emphasizes the significance of managing human resources for ANZ Bank's overall performance and the importance of HR professionals in creating a motivated and productive workforce.

Managing People at Work

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................2
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................6

INTRODUCTION
Managing people at work is important for every organization which helps in improving
the overall performance and productivity of company as well as of employees. It is a difficult
task for organization to handle it effectively. Managing people defines the better motivation for
employees and whole enterprise (Introduction to Managing People, 2016). It is responsible for
managing employees effectually which helps in evaluating benefits to workers in a better way in
order to attain desired results by improving their performance level at workplace. This essay is
based on recruitment of business professionals in which HR department recruits the best
candidates for a particular job or work. With this, company easily improves their performance in
market and also, attains competitive advantages over its rivals.
Overall success of the business is totally based on their employee’s performance. In this
context, it is more important for the organization to manage all human resources effectively
which will lead to enhance their performance level. It is highly critical for company to manage
all people effectively so that company will use effective policies and procedures to develop their
motivation towards the work. In this, manager plays an important role because they have power
to motivate their people to do hard work with more dedication which helps in the achieving
organizational goals and objectives in a systematic manner. Present report is based on The
Australia and New Zealand Banking Group Limited. In common its called ANZ, which is third
largest bank in Australia. It is the largest financial and baking service bank which establishes on
1 October 1951, in this Australia bank merged with Union Bank of Australia limited. It include
number of employees within their organizational activities to serve better services to their
customers.
This organization focuses on their customer services in which they give better
opportunities to their staff members so that they can easily handle customers and provide them
better work in order to attain higher satisfaction (Acker, 2012). In this, they use Customer
Relationship Model (CRM) in their process in order to define new and effective ways to interact
with their customers. For this, they develop staff members to attain clients so that they easily
provide them better satisfaction. This essay will discuss about managing people at work which
helps in enhancing the overall performance of company. For better management of human
resource of it is manager duty to recruit experiences business professional within their
organization. With the help of this, HR department uses better policies to manage their workers
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and also allocate them opportunities as per performance activities so that they easily achieve all
the targets in a systematic manner.
MAIN BODY
Managing people at work is a significant task for organization to attain better results
because human resources are the main pillars of company in which they contribute their efforts
in gaining overall success of organization (Collings, Scullion and Vaiman, 2011). Recruitment of
business professionals is more important to get better success at market place and also enhance
their brand image. In this, manager plays an important role to satisfy employee’s needs by
providing better services which aid in enhancing their performance level at workplace. Basically,
managing people at workplace is an important responsibility of the HR department which defines
various activities, needs of staff, maintains budget of recruitment, training and development
programs and many more which directly contribute in the overall organizational growth in a
systematic manner. In this context, company uses effective policies in their organization to
recruit skilled and capable candidates for perform particular job. In this Commonwealth Bank of
Australia wants to select skilled and experienced candidates form various institution With the
help of this, they set their specific criteria for invite candidates who are interested for applying
within their organization.
Experienced employees directly contribute in the overall success of company in which
they put strong efforts to complete their tasks. Selected company focuses on their customer
services so that they will include those candidates who have the best capabilities to effectively
handle all customers and understand their specific needs and wants in an appropriate manner. For
this, HR department organize better training and development programs for their employees to
enhance their performance level and make them capable in dealing with the customers. It helps
in getting better satisfaction by them which leads to improve the overall brand image in
marketplace. ANZ bank includes professional and experienced employees in their organization
to improve their quality performance. For example: This banks wants skilled and able employees
in order to execute their complex operations and to offer better services to their clients. But
during recruitment process bank faces lot of issues in recruit the right candidate for perform a
specific job. In this case it is very essential for ANZ bank to have a effective HR policy
(Neuman, 2016). One of the main benefit of having an HR policy is that it helps manage in
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execute every activity in an effective manner related with employees. This ensure that right
candidate is choose for perform a specific job. Further, this help organisation in retain workers
for long time period and all this provide long term benefits to company. So it is very essential for
bank to have a effective HR policy in order to mange employees and their action at workplace
(Herrmann and Herrmann-Nehdi, 2015). Evidence of this is that an effective HR policy ensure
training and development programmes for workers on continuous basis which help bank in
improve the skills of their employees and at the same time increase quality of its services. In
addition to this, this decrease the employee turnover. For implement this, it is very essential for
ANZ bank to have required resources and time in order to ensure effective development of
employees. Along with this, ANZ bank face various challenges within their recruitment process
such as time, money, job specification and job description which negatively affect the overall
process of recruiting professional so that it is important duty to manager all the resources
effectively and hire right candidates for executing specific activities. For resolve all these
situation ANZ bank use effective strategies and Step by Step procedures in their recruitment
process which leads in implementing overall process effectively and also helps in enhancing
overall performance level at market place. In context of ANZ bank, new candidates will apply
for a job because the growth opportunities for employees is very high in this bank. They provide
better services which enhance their capabilities that directly contribute in developing their career
growth (Eaton, Roberts and Turner, 2015). Along with this ANZ bank also organize better
training and development programs to their staff members for enhancing their effectiveness at
the workplace so that they execute their operational activities in most effective manner. This is a
reason which influence to the candidates to apply for new job within ANZ bank. By this, they
also make risk free environment at workplace and manage their human resources effectively so
that they can serve their services to customers. In this context, HR manager plays an important
role in managing their workforce and eliminating all the issues such as discrimination, bullying
and many more that put a negative impact on the organization and its goodwill.
According to Hülsheger and et.al., (2013) recruitment of skilled and experienced
candidates sometimes prove to be difficult for the organization because experienced employees
want high payment from company which leads to increase the turnover of company. In this,
retention of the employees is also less because of workers does not get enough salary as per their
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performance so that they leave organization which negatively impact on the organization
performance at market place.
As per Kehoe and Wright, (2013) recruitment of capable employees is more beneficial
for organization because it helps in improving the brand image and also enhance their growth at
market place. Skilled employees know the way to interact with customers and also understand
their needs towards the services which leads in increasing the customer base within
Commonwealth Bank of Australia. With the help of this, they easily attain higher market growth
and also, capture a large market share from its rivals by getting loyalty from customers.
According to the study of Kluemper, DeGroot and Choi, (2013) managing people is one
of the important aspects for HR department in which they recruit the best candidates for specific
jobs so that company will easily develop attain growth and competitive advantage in market
place. In this, manager also provides better services to their employees so that they will get
motivated and easily interact with the target customers. It is one of the effective policies which
help in defining the skilled workforce in which all employees put their strong efforts to attain
positive results and also maintain their goodwill at market.
As per Marlatt, Larimer and Witkiewitz (2011) experienced employees easily maintain
the stability of the organization due to unfavourable condition because they effectively know to
implement all the changes within their activities without any burden and attain better results in
most effective manner. It helps in improving the brand image of company and also develop their
sustainability within market place. professional employees aware about all the policies and
procedures so that they reduce the chances of increasing mistake while implementing the overall
process of the company which leads in enhancing productivity of the company in most
appropriate manner.
Hence, HR department of ANZ bank recruit skilled and experienced candidate in their
organization to effectively interact with their customers and understand their needs towards
company services which helps in increase overall profitability of the organization is systematic
manner. Professional employees easily accept all the challenges and complex situations and also
find out better alternatives to resolve them effectively (Reason, 2016). They also invite a large
number of customers and provide them better services which leads to generate higher revenue.
All these help in improving the overall performance level of company as well as of employees.
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CONCLUSION
From the above essay, it can be concluded that managing human resources is one of the
core concepts for ANZ bank. It helps in improving the overall performance of business and
developing employee’s morale towards work. Here, major focus was given on Recruitment of
Business Professionals from which it has been assessed that skilled and experienced candidates
is highly important for completing all the tasks effectually in order to attain the end goals of
company. It can be articulated that in this process, company faces various issues at the time of
managing their workforce which reduces morale of workers in. Thus, it is an important
responsibility of HR department to use appropriate strategies and policies to maintain a positive
environment at workplace and also, it effectively allocates all the tasks as per employee’s
qualities. In this aspects HR professional undertake various research to evaluate the capabilities
and abilities of the employees. With the help of this, they easily provide them better training and
development programs so that workforce will effectively perform their tasks and attain positive
results.
In context of ANZ bank, HR department includes talented manager who manage as well
as execute all the employees activities within the organization which leads in improving their
performance level. It is an important duty of manager to recruit right person for the right job so
that workers will effectively complete their tasks without any complexity and also develop their
growth at workplace. With the help of this, company can easily invite large number of customers
to serve their quality services and gain higher satisfaction. For avoiding as well as eliminating all
the issues and problems, it is important to use effective policies. In this, selected organization
includes the best policies like they recruit experienced candidates within their organization so
that they attain best results. But some time it create more issues within the business organization
which negatively impact on overall performance of the company. If company recruit
professionals within their business organization which will increase employee turnover and
reduce the profitability level of the firm. So that it is important for the organization to manage
their employees and provide them better services so that they effectively implement of the
activities and achieve positive results. With the help of this, HR manager enhances employee’s
productivity and develop a strong brand image in market place. In this, company can easily
capture a large marker share from its rivals.
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Human resources of the firm helps in attaining organizational goals and objectives which
assist in developing organizational growth in market. By this recruiting experienced employees
within organization, it may lead to complete all tasks in an effective manner. On the other side, if
company selects fresher candidates for job profile then they need to invest more funds in
providing them training and development programs to improve their performance and also make
them capable to accept all the challenges. With the help of these policies, selected organization
maintains their competitive performance within wide range of market place.
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REFERENCES
Books and Journals
Acker, J., 2012. Gendered organizations and intersectionality: Problems and possibilities.
Equality, Diversity and Inclusion: An International Journal. 31(3). pp.214-224.
Collings, D. G., Scullion, H. and Vaiman, V., 2011. European perspectives on talent
management. European Journal of International Management. 5(5). pp.453-462.
Hülsheger, U. R. and et. al., 2013. Benefits of mindfulness at work: The role of mindfulness in
emotion regulation, emotional exhaustion, and job satisfaction. Journal of Applied
Psychology. 98(2). p.310.
Kehoe, R. R. and Wright, P. M., 2013. The impact of high-performance human resource
practices on employees’ attitudes and behaviors. Journal of management. 39(2). pp.366-
391.
Kluemper, D. H., DeGroot, T. and Choi, S., 2013. Emotion management ability: Predicting task
performance, citizenship, and deviance. Journal of Management. 39(4). pp.878-905.
Marlatt, G. A., Larimer, M. E. and Witkiewitz, K. eds., 2011. Harm reduction: Pragmatic
strategies for managing high-risk behaviors. Guilford Press.
Reason, J., 2016. Managing the risks of organizational accidents. Routledge.
Symon, G. and Cassell, C. eds., 2012. Qualitative organizational research: core methods and
current challenges. Sage.
Snell, S.A., Morris, S. and Bohlander, G.W., 2015. Managing human resources. Nelson
Education.
Neuman, W. L., 2016. Understanding research. Pearson.
Herrmann, N. and Herrmann-Nehdi, A., 2015. The Whole Brain Business Book: Unlocking the
Power of Whole Brain Thinking in Organizations, Teams, and Individuals. McGraw Hill
Professional.
Eaton, S., Roberts, S. and Turner, B., 2015. Delivering person centred care in long term
conditions. Bmj. 350. p.h181.
Online
Introduction to Managing People. 2016. [Online]. Available through:
<http://smallbusiness.chron.com/introduction-managing-people-44574.html>.
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