DBN 607: Managing People & Change - Tech, QMS, Force Field Analysis

This report examines the critical aspects of managing people and change within organizations, focusing on the impact of technological changes, the implementation of Quality Management Systems (QMS), and the application of Force Field Analysis. It addresses the challenges posed by digital disruption and technological innovation in a competitive business environment. The report further explores how a QMS can enhance employee motivation and provide organizational benefits through effective stakeholder management. The analysis incorporates driving and restraining forces to provide a comprehensive understanding of the dynamics involved in organizational change. References to relevant academic sources support the discussion, offering insights into employee engagement, HRM practices, and strategies for corporate sustainability. This report provides a framework for organizations to navigate technological changes and improve overall performance through strategic people management and quality initiatives.

MANAGING PEOPLE AND
CHANGE

TECHNOLOGICAL CHANGES
• Digital disruption
• Technological innovation
• Competitive business environment

Force Field Analysis
• Driving Forces
• Restraining Forces

Quality Management System
• Employee motivation
• Organizational benefits
• Stakeholder management

References
• Alfes, K., Shantz, A. D., Truss, C., & Soane, E. C. (2013). The link between perceived human resource management practices,
engagement and employee behaviour: a moderated mediation model. The international journal of human resource
management, 24(2), 330-351.
• Anitha, J. (2014). Determinants of employee engagement and their impact on employee performance. International journal of
productivity and performance management, 63(3), 308.
• Anz.co.nz (2018). ANZ Bank New Zealand Ltd | Online Banking | ANZ. [online] Anz.co.nz. Available at:
https://www.anz.co.nz/personal/ [Accessed 31 Mar. 2018].
• Benn, S., Edwards, M., & Williams, T. (2014). Organizational change for corporate sustainability. Routledge.
• Certo, S. (2015). Supervision: Concepts and skill-building. McGraw-Hill Higher Education.
• Dobre, O. I. (2013). Employee motivation and organizational performance. Tabel of Contents.
• Fitzgerald, M., Kruschwitz, N., Bonnet, D., & Welch, M. (2014). Embracing digital technology: A new strategic imperative. MIT
sloan management review, 55(2), 1.
• Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence. Upper Saddle River, NJ: pearson.
• Harrington, H. J. (2016). Force Field Analysis. In The Innovation Tools Handbook, Volume 2 (pp. 129-138). Productivity Press.
• McQuivey, J. (2013). Digital disruption: Unleashing the next wave of innovation.
• Simon, B. M. (2012). The Implications of Technological Advancement for Obviousness.
• Swanson, D. J., & Creed, A. S. (2014). Sharpening the focus of force field analysis. Journal of change management, 14(1), 28-47.
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