Hospitality Industry: Managing and Developing People - Report

This report provides a comprehensive overview of people management within the hospitality industry, using Accor Hotels as a case study. It delves into the systemic approach to performance management, outlining goal setting, planning, action, performance appraisal, and reward systems. The report also examines the stages of team development, based on Bruce Tuckman's model, and explores the evolving landscape of leadership in the 21st century. Furthermore, it analyzes the causes of conflict, along with effective conflict management skills and strategies. The report concludes by summarizing key findings and offering insights into best practices for managing and developing people in the hospitality sector, covering HR duties and responsibilities, and essential qualifications for relevant roles. The report emphasizes the importance of employee engagement, training, and the adoption of modern leadership styles to meet the challenges of the contemporary business environment.