BSBMGT502B: Understanding and Managing People Performance

This assignment solution covers various aspects of managing people performance, including defining performance management systems, understanding relevant workplace legislation, and differentiating between awards and certified agreements. It also explains performance standards, codes of conduct, and provides examples of performance indicators, including financial and people metrics. Furthermore, the solution discusses risk analysis and performance management review processes, offering a comprehensive overview of key concepts and practices in effective people management. Desklib provides a platform for students to access past papers and solved assignments for further learning and assistance.

Managing people performance 1
Managing peoples performance
Name of the Student:
Academic Affiliation:
Date:

Managing people performance 2
Task one
1. Based on the workplace documentation of the Hardware and Home Products, it is
quite apparent that its business plan, employee handbook and the marketing plan are
well kept in order.
2. As the manager of the hardware, my roles and responsibilities is to ensure that people
working under me are effectively guided towards the achievement of the
organizational goals. I will also be tasked with the responsibility of advising the
employees who are not working effectively so that they improve. I will also be tasked
with the responsibility of motivating the employees who are working under me so that
they achieve the set organizational goals and objectives.
3. Work plans for my teams
Will ensure that the work plan is set according to the performance of individuals and
also put in place disciplinary measures that will ensure that the employees who are not
performing well are apprehended.
4. Based on the performance of the employees, it is quite evident that employees who
are effective will be trusted more.
Question 1
Briefly explain what a performance management system.
Performance management system is defined as instrument that is used by leaders in an
organization to run their resources and finally lead to the achievement of the organization. It
can also be defined as an organised process through which where employees are involved in
the department of trade, either at a personal level or a group level, in assisting structural
effectiveness in attaining achievement firm goals and mission. The management performance
process is used as a result of organizational conversation achievements and long term
objectives, support individual to be answerable for achieving those goals, and trace and
examine personal and group outputs (Harrison & Lock, 2017). Then it shows a joint work
where managers work together as a team for workers in a way that assist them to bring about
contributions. Performance management is bit wider and a complex work of human resource
management because it involves activities like continuous progress review, joint goal setting

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and frequent communication, coaching for improved performance, feedback, rewarding
achievements and implementation of employee development programmes.
The two writers Baron and Armstrong in the year nineteen ninety eight, “performance
management” is a twin work of a joint strategic and mixed approach to give out successful
out comes in the firms, by adding value to performance and bringing out the usefulness of
individuals and teams.
In summary, performance management can be said to be a process of bringing off
performance of employees for moving persons and organizations in order to get necessary
performance and outcomes.
Question 2
Briefly explain what legislation you need to follow when managing people performance
at a workplace.
Work place legislation is a statement of practice and principle that deals with continuous
administration and management in an organization.
1. Policies and rules serve as guiding framework for reference on how the how a firm acts with
its daily operational challenges or responds to the findings which comply with regulation,
codes of practice and legislation ( Chiu et al, 2018).
A process that explains on how the performed duties and tasks. The specification of the
process qualifies a person in the organization to be responsible for a certain activity and task.
Steps below helps in ensuring that workplace legislations are introduced successfully:
1. Consultation and planning
Comprises of staff member who develop and implement workplace legislations by promoting
ownership, compliance, awareness and understanding. Involvement of staff members helps in
determining how and when procedures can apply.
2. Define policy terms and research

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Come up with a good research and policy by looking at what other institutions do and use
various sources that acknowledge workplace issues.
Explain important terms used in the policy for employees to understand their meanings. It
should state the acceptable and un-acceptable morals at workplace. The manager can include
various examples that show difficult areas and unwanted behaviours at workplace. The policy
applied should be open enough as to who to affect, for instance if it only applies to employees
of the company it should say so or to employees on the short term basis or long term basis.
Involved to do work in business offices.
The legal document require to carry information on what is to be done when its not necessary
to observe the legal document
Question 3
Briefly describe the term ‘awards’ and ‘certified agreements’
An award is something that is granted for a merit or an amount, quantity or any other benefit
awarded legally. An award can be a good that is tangible as a symbol of signifying distinction
or approval. Such an award may be finished a course of study, according to “Heearned” his
degree Princeton summa cum laude and used to be given to the champion. Also can be
something issued for superiority or victory in a certain competition for certain lottery
winning. The specification of the process qualifies a person in the organization to be
responsible for a certain activity and task. Steps below helps in ensuring that workplace
legislations are introduced successfully.
The certified agreement is a term that is used under previous relations on work place
legislation, such as “workplace relations Act 1996, Industrial Relations Act 1993.” The
description of a collective agreement is normally on a single firm basis. The agreement is
now referred to under the “fair work act” as an agreement enterprise(Certo, 2018).

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Question 4
Explain the followings using your own words
Performance standards- This gives the worker a certain specified standards for every major
assignment. These are common sense personal conduct and actions that show how the
particular work is carried out, in addition the results that one looks out to meet work outcome
(Zak, 2017). The reason of outcome benchmarks is to pass over the specified standards.
When considering performance standards the following are important elements to sample; the
position not the person, specific pointers of success and observable outcomes. Must be
meaningful, reasonable and what can be achieved maybe used to explain performance
immediately a worker is taught new skills.
Code of Conduct- is defined as a set of rules of outlining the religious rules, social norms
and proper practices or responsibilities of a party, organization and an individual. The related
concept is such as religious law, moral codes, honour and ethical.
Question 5
Explain what ‘performance indicators’ and provide at least 3 examples.
i) Some of important employee guidelines, it can be worked out by examining at the population
of workers who exceeded service as calculated out of one hundred percent per unit. If one
does not face the labourers who are not old enough; the output is a correct unit of account as
well
ii) Knowledge achieved with training- this assists the firm to appreciate the effectiveness of
giving skills to labourers. It may be measured by generating a test and monitoring test,
qualification rate per every one unit in a hundred, medium score in every a hundred units.
iii) Internal promotions vs. external hires- this portion quantifies the number of people who are
taking the job at the firm /agency, the same people who are taken for inside raise in job status

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against outside enlisting for employment. It can be especially effective when considering the
company’s’ plan of succession.
iv) Salary competitiveness ratio (SCR) –can be put to use when measuring the importance of
options available for compensation schemes. The portion is worked out by calculating the
simple mathematics of the payment of workers in a firm and the average payment given by
other workers in the entire industry.
v) Customer churn rate- this measurement shows the number of customers that might not buy
the goods the second time or completely refuse to offer further service during a certain
period.
(a) Financial metrics
(i) Profit- needless to mention it is still necessary to realise that this is one of the most prominent
performance pointers used here. One should not miss to examine both net profit and gross
profit difference to realise how important your firm is generating a good profit.
(ii) Cost- works out the importance of cost and get the best way to bring down the costs.
(iii) Lob revenue vs. target- this is a measurement between real and estimated incomes. Mapping
and calculating the differences between the two figures will assist you find out how your own
department is doing.
(iv) Cost of goods sold- by comparing eve5ry production cost by the rest of the commodity that
your firm is taking to the market you can come to realise that both what the commodity gross
profit should appear like and you’re real expected profit can be compared. This piece of
information is very important in deciding how you can out do your competitors.
(v) Day sales outstanding – consider your figures for the accounts receivable and divide by the
figures for the total figure of the sales made in a given period. Use that number and multiply
it by the number of days in your consideration. If the number is lower the organization will be

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deemed to be doing better as it assembles the numbers on accounts received. Use this formula
every month, quarterly or yearly to understand the way you are improving.
(vi) Sales by region – through the process of working out which areas are satisfying the sales
short term goals, better results are achieved for doing below the expectations regionally
(vii) LOB expenses vs. budget – comparison must be made of the real overhead cost against
estimated budget, realising where one lost track from your original arrangement can produce
more useful internal budget at some future date (Zak, 2017).
Bonus key performance indicators, examples and definitions are as below;
(b) People metrics
Retirement rate- this indicator is especially necessary for a firm coming up with
Question 6
What are risk analyses?
Risk is composed of twin part; the likeness of one thing happen the wrong way and the
negative results if it goes the other way, risk is not easy to identify it therefore becomes hard
to manage and even prepare for it. Once you are affected by the occurrence of the risk that
you were not prepared for, the outcome in terms of time and associate cost and ones
reputation shall be in question.
Analysing risk as a profession is an important input when your work involves risk, it can be
useful to find out and make an effort to understand the risks one could face in the personal
role. This is important to assist you control the risks and reduce the impact correctly on your
plans (Gloor, 2017).
Risk analyses therefore refers to one process that assist you to spot and control possible dark
areas that could pull back important business programmes and even initiatives. To do the
work of risk analyses, one must quickly find out possible threats that one faces and calculate

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the chances when they will come to occur. Risk analyses maybe complicated in nature. One
needs thorough background knowledge in marketing, projecting plans, security protocols and
more importantly even in reliable information data. It remains to be an important planning
asset that may assist one to gain more reputation and even save time.
Evaluating and managing
Question 7
Briefly explain performance management and review processes.
It’s a kind of management approach that has become widely popular. It encompasses some
kind of process through which an institution, organization or accompany brings about a
working environment that gives workers a chance to work to their highest capabilities. The
channel that a worker follows to achieve this goal actually differs from one form of business
to another. Notwithstanding this differences the performance management channel over all,
requires some kind of setting goals, reward and evaluation process. On top of this the
coaching aspect is given in the entire process.
Planning the performance management process at the planning procedure is supposed to
avail achievement target for the worker and mutually talk about the status of the performance
about the job. The requirement about any given work will normally rely on the job they are
carrying out or the section they are working in. After this planning level both the worker and
the management should reconcile their specific points expected of them(.Kerzner &
Kerzner,2017)Additionally, the targets that had been put up shall be realised in the single
period of one year.
Assessment this activity is a yearly examination of the workers’ performance, it normally
demands feedback from other workers and customers in the picture. Assessments may also
involve a complete revision of the other year’s examination and skills of evaluation. A group
of workers may require a worker to meet requirements for examination of their own.

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Actual worker output which is commonly talked about at the time of evaluation and the
bench mark it against the whole examination.
Question 8
Briefly explain how you provide informal feedback to your staff.
The constructive reaction to employees may be such that the most difficult activity to a
member who is a manager. The manager may think on it before issuing it out and conjure
some photos of feeling tempers and inflamed breakdowns. It is not supposed to be this way,
giving a better reaction may be given constructively but the owner may feel unwilling to
issue out feedback candid. The attitudes of employees towards negative and positive
feedback(. la Cour et al, 2017).
The participants preferred giving out positive to corrective feedback. When the feedback is
issued out properly, a nine percent of the negative reaction is important in performing well.
Those who are straight forward in their toiled reviews are highly valued and honest by the
managers as rated feedback. Failure to provide the best performers with better feedback may
deduct the rates of retention. In case, there is no time invested in to help the top performers,
broaden and hone the skills, the abilities tested and the most opportunities might be lost by
the owner. However, failure to answer promptly to moral issues may lead to bigger impacts
around your team members. Such as, the tendency of an e4mployee may raise temper in
discussions, and the failure to address other team members they spoil the situation and the
performance reviews, may result into long term effects. When the destructive behaviours
among the employees is pointed out, will help the individuals to think that the changes at the
work is on how to encourage each other. The listening will be fair to the employees to
understand the situation and any deeper views will be more needed to sort out.

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A manager is responsible for making sure that the team members are on the right track toiling
to achieve their dreams. Counselling, clear objectives and guiding, enables your employees to
co-ordinate and streamline to their powers bringing each forward.
How to give out constructive feedback
Though one may think that it is easy to issue out constructive feedback by performance
review and through three hundred and sixty are the perfect reasons to help to balance each.
Take time to form a minute of face to face conversation among the members that the
feedback issued out may be constructive to develop professions. Lastly, gives a chance to
hear and get a habit of giving feedback from the top-down review or anonymous.
Question 9
Briefly explain what a poor performance is and give three examples
Poor performance is referred to as continuous lack of ability to meet certain specified laid
down standards and status of performance after a long time of proper support investigation
and development. If it is objectively defined is said to be judgement that is depending on
public and given standards. A teacher’s performance judgement may not be exactly true but it
is associated with clear criteria and unclear evidence that does not give way for doubt.
Poor performance is also legally refers to an employees’ performance or behaviour which
might fall down the standards required. It may explain on how some workers may pretend to
confuse the performance that is poorly done with misconduct, incapacity or negligence. The
following are types of poor performance; misconduct, gross misconduct, literature and review
and managers checklist (Mayne, 2017).
Question 10
Briefly explain the term ‘on-the-job-coaching and provide three examples.’

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On-the-job-coaching can be defined as a method in which the labourers for instance ordinary
staff has a chance to be given one on one instructions to carry out their duties on the practical
work ground.
The employees may learn about new skills that are necessary to be practiced in the work
place with associated working environment. The following are on-the-job-coaching methods;
(I) Coaching- when using this approach the supervisor or an experienced instructor gives
directions to the employees to carry out their duties. It is face to face training specially made
for the employees where they can get responses on the question they filled using the
demonstrations and instructions issued out by their managers.
(II) Mentoring: The managerial level staffs receive training through which some senior officers
offers directions to his/her junior employees to be able to work.
(III) Job rotation
Under this method a worker is made to rotate to other similar areas of work with the aim to
assist him know better about similar job requirements. This assist he or she to avoid being
bored that is occasioned by doing the same task over and over again. It also helps to bring
about a good relationship with other workers in that organization.
(iv) Job instructional training
1. Using this method the person taking training comes up with modalities version by version to
assist come up with a programme in which an employee has the opportunity to read
directions on how to undertake the task as it is necessary( McIntosh et al,2017).
To begin with the cross-sectional study of the task besides the required outcomes is well
taken through to the learner and the trainer imparts the required skills by the act of
demonstration.
Question 11
What is excellence in performance?

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Performance excellence is a term that refers to a joint method to organizational output
management that develops in to three outcomes below;
(1) Giving out of continuous value addition to clients and other important members that directly
contribute to sustain the organizations life.
(2) Development of total organizational picture and ability.
(3) Structural and individual learning(Martin, Borah & Palmatier, 2017
Question 12
What is structured feedback?
Structure feedback is a tool designed to provide students with feedbacks in the middle of the
semester on both learning and processes, for both the student and instructors so that they can
change delivery and content in the course of learning. In this process students give back
according to the ability of confidence while learning or not learning at all. Every student who
is in class is given a well planned feedback paper to show their understanding and grasp of
content on concepts and topics as given in class by their tutor (Mone, & London, 2018). This
paper has two areas the first part carries the following aspects of the course; student name,
title of the course, date, space for writing and list of all the topics and concepts delivered in
class. Part two carries; responses of students in boxes students discuss these concepts/topics
in which they show confidence in the top box and lack of confidence is indicated in the lower
box.
Question 13
Briefly describe the term ‘human resource specialists.’

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Human resource specialists- they frequently deal with screening, recruiting, placing workers
and interviewing. At most times they are in charge of human man power (Hambidge et al,
2017). These activities go with the workers relationships, benefits, training and
compensation. Job responsibilities and duties of human resource specialists include;
 Updating or preparing job records as per terminating, transferring, promoting and hiring.
 By making sure that the hiring of paper work is processed and completed.
 They explain human resources laws, policies, standards and procedures to existing workers.
Human resource specialist roles includes; employment and workforce planning and also
human resource development by conducting teaching sessions.
Question 14
What is unlawful dismissal and due process?
Unlawful dismissal refers to a claim in tort or breach of agreement for bringing to an end
ones employment agreement by his or her employer for illegal reasons. Some countries like
Canada call it ‘wrongful dismissal’ while the employers in the UK and Australia refer to it as
‘unfair dismissal’ and less often ‘unfair dismissal’ and the countries in United States term it
as ‘wrongful discharge’ and less often, ‘wrongful termination’
Due process is conducting business following established legal structure, procedures and
principles to make sure there is acceptable trial for every person that is facing charges in the
court of law. The weaknesses of court judgements means that fair judgement cannot always
be guaranteed. A normal legal system will always stop at nothing but to secure the most
reasonable judgement. When following a due process every person that is accused must get
the following on time – an opportunity to be present in court, an opportunity to be heard,
should be able to get an advance on trial and an opportunity to defend herself/himself in the
court of law and finally entitlement to the lawyer. It can also be a normal channel of formal
proceedings in court done regularly and lawfully with laid principles and rules(Uhrin,

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Bruque-Cámara & Moyano-Fuentes, 2017) Due process can also be said to a judicial
requirement that legislation creates for a society that may not carry sections of the law that
may result into the unreasonable, arbitrary or unfair treatment.
Question 15
What is serious misconduct?
Serious misconduct is quoted as “serious” since it has the impact of undermining or
destroying partnership of confidence and trust in between the employer and an employee. It
normally involves the team member operating deliberately though there might be
circumstances under which a team member acts tirelessly that leads to “serious misconduct”
However, if the manager conducts the constructive disciplinary and investigation procedure
and tends that ‘serious misconduct takes place thus might choose to suspend the employee.
(Christiansen et al, 2017). Serious misconduct behaviours comprises of; bullying, dishonesty,
theft or fraud, use of illegal drugs at work, harassment etc.
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