Managing People: Report on Job Descriptions, Selection, and Interviews

This report delves into various aspects of managing people within a healthcare context. It begins by defining job descriptions, outlining their key components and their utility in the human resource management process, including their role in employee selection and customer service. The report then provides sample job descriptions for roles such as Administration Officer, Community Health Registered Nurse, and Emergency Department Registrar, followed by detailed key selection criteria for each position. It further explores online advertisement strategies, evaluation methods, and interview questions tailored for the Emergency Department Registrar role. Finally, the report identifies the composition of a panel for selecting the Emergency Department Registrar. The report is supported by a list of relevant academic references, illustrating the research background for its content.

Running head: MANAGING PEOPLE
Managing People
Name of the Student
Name of the University
Author note

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MANAGING PEOPLE
Answer to question 1:
A. The job description involves an outline of the qualification, roles and responsibilities
that are required for a certain job. With an appropriate job description, the management can
easily narrow down multiple applicants for finding the most qualified one. The job
description includes:
 Job summary: A couple of sentences for summarizing what the job entail. This section
acts as a snapshot for the job without any detail for any particular job descriptions.
 Responsibilities: Right after the job summary the job description contains the outline
of the particular responsibilities that are required for this job. Organized in a list
format this section will include the general purposes for the particular position.
 Required qualifications: This section outlines the basic requirement of education and
job experience and any other required expertise for the position.
 Salary and other benefits: The job description also offers a concise overview of the
offered for the particular job position. It may also include the vacation and sick leaves
that the company offers.
 Information of the company: This section will offer a brief overview of the company
so that the potential applicants get an idea of the company they are applying in. This
section will also include the contact information of the company.
Including these key features will make the job description more attractive for the
potential applicants of the particular job position.
B. The job descriptions can be used in different ways in human resource services. The
management can be benefitted if they provide clear job descriptions to the employees. The
job descriptions can be used in four different ways within any organization:

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 Depending on the customer experiences, the management tends to measure the
effectiveness of the position. If the company provides clear and written job
descriptions to each of the employee, it will state the exact roles and responsibilities
of the employees. Therefore providing good quality customer care would be easier to
provide for the company.
 With a good job description the employees will be able to understand where an
individual employee should step while the other steps in. Therefore there will not be
any confusion while working.
 Job description can also be used for increasing the productivity and morale of the
employees.
 With clear job descriptions the employers can understand the further requirement of
employees with the organization.
Answer to question 2:
Administration officer in Children’s Department:

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Ensuring the highest level of patient and telephone service and reception
duties.
Maintaining positive relationship with the children, their families and other
employees.
Effectively providing all the information regarding the children’s services to
the families.
Preparing the funding and finance for the children’s department. \
Protecting the rights of the children
Improving the well-being and health of the communities through sufficient communication and resear
Providing immunizations and treatment for any potential health epidemics and working for mitigating
Keeping the patient safety and prevention of diseases as key goals.
Identifying and treating patients with the health issues that affecting the entire community.
Inspecting the work places for checking safety risks.
Formulating plans for enhancing the health and safety for the employees.
MANAGING PEOPLE
Community Health Registered Nurse
Emergency Department Registrar

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Providing assistance to all the patients in the emergency department.
Promoting a smoke-free environment.
Checking the criminal records and child protection checks that are required for all job positions.
Demonstrating commitment for improving quality, risk management and patient safety.
Building a positive culture on the basis of the core health care values of openness, collaboration, empow
MANAGING PEOPLE
Answer to question 3:
Key selection area:
Administration officer in Children’s Department
Key selection Area 1  Demonstrated experience in providing the administrative
and reception service previously.
 Experienced in working with people with diverse
backgrounds.
 Experienced higher level of disabilities
Key selection Area 2  Higher level of communication skills, both verbal and
written.
 Having the capability of building adaptive skills and
rapport on the basis of diverse audience involved.
Key selection Area 3 Having ability of providing good quality customer care services for

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both the external and internal stakeholders.
Key selection Area 4 Having excellent organizational and time management skills
Key selection Area 5 Exhibiting knowledge and experience in Microsoft office and
office requirements.
Key selection Area 6 Demonstrating qualities for contributing to create positive work
environment.
Community Health Registered Nurse
Key selection Area 1 Registered as a nurse with the board of Australia
Key selection Area 2 Demonstrated higher level or verbal and written communication,
capability of recognizing the key messages, concerns and issues of
patients and interpersonal skills.
Key selection Area 3  Demonstrated the capability of working as a major part of
diverse team.
 Capable of applying ethical and professional boundaries
while dealing with complicated situations.
Key selection Area 4 Having basic computer skills and proved the capability of usig the
health information system
Key selection Area 5 Having detailed understanding and knowledge of risk
management, quality principles, safety and applying these
principles in real time.
Key selection Area 6 Having the knowledge of professional practice associated with
community nursing.

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Emergency Department Registrar
Key selection Area 1 Having the experience of practicing as a medical service provider
with the national regulation agency and completed minimum of
three postgraduate years, including at least one year of experience
in the emergency department.
Key selection Area 2 Demonstrating commitment for improving the quality of health
care service, risk management and patient safety
Key selection Area 3 Having effectual written and oral communication skills and
demonstrating management and organizational skills
Key selection Area 4 Having clear instances of continuous professional development and
committed to the self education
Key selection Area 5 Having capability of contributing to the 24 hours shift and willing
to perform duties.

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Why choose North West regional Hospital?
Healthy balance of work-life
Good remuneration package
Protected time for teaching
Easy disposition through on-call roaster
Several medical staff for ensuring
emergency service
Support from course attendance
Roaster according to individual needs
Individual training and development
Key features:
24*7 support from other medical staffs
Friendly and supportive team
Medical facilities for family members
Care ultrasound in the department
MANAGING PEOPLE
Answer to question 4:
Online advertisement for Emergency Department Registrar:
Answer to question 5:
Outline the assessment/evaluation method(s) for the selection of Emergency Department
Registrar:
The methods for selecting the register will be:
 Following the guidelines of Australian health council
 Assessing the experience as a medical service providers

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 Completion of three postgraduate years with one year of experience in emergency
department.
 Committed to enhancing the quality health care services, maintaining patient safety
and managing risk and mitigating them.
 Capable of demonstrating good verbal and written communications skills
 Demonstration of organizational and management skills
 Having a good career graph with constant development of individual and professional
skills.
 Capable of contributing to medical service for 24 hours shift
 Willingness for performing specific roles and responsibilities.
Answer to question 6:
Interview questions:
 Show an instance of the time while you have been capable of demonstrating brilliant
listening skills. What was the outcome of the situation?
 Share an experience where you have compiled the recorded and coded data and
results from the surveys or interviews.
 What are the major factors that contribute to bring success while communicating with
general public?
 Share an experience while you had dealt with a complicated person. How did you
handle the situation?
 Share an experience where you have dealt with difficult information.
 Tell us how you plan, organize and prioritize your work.
 Share an experience where you have been presented to a group of customers. How
was the situation and how did you handle it?

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 Share an experience where you had performed patient services. (for instance,
answering telephone and sharing right information)
 Provide us an experience while you went beyond the call of duty.
 Share an experience of effectively ensuring payment for the services.
 Tell us about an effective method that you have utilized for ensuring the data acquired
from the interviews. How did you comprehend it to be accurate and complete?
 Share an experience while you have worked with a large amount of data.
Answer to question 7:
The panel members for selecting the Emergency Department Registrar are:
Doctor: A doctor should always be in the panel as he or she will understand the importance
of providing emergency care services. Therefore a doctor will also understand the basic
requirements as well.
Hr manager: The HR manager will be there for judging the effectual methods and aligning
the requirements of the organization with the capabilities of the potential candidates.
Data analysts: The data analysts should be there as they can judge the capability of the
potential candidate for analyzing the data and further using it in the health care services.

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Reference list
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Borkowski, N. (2015). Organizational behavior in health care. Jones & Bartlett Publishers.
Cooke, F. L., & Bartram, T. (2015). Guest editors’ introduction: human resource
management in health care and elderly care: current challenges and toward a research
agenda. Human Resource Management, 54(5), 711-735.
De Koeijer, R. J., Paauwe, J., & Huijsman, R. (2014). Toward a conceptual framework for
exploring multilevel relationships between Lean Management and Six Sigma,
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Greenfield, D., Kellner, A., Townsend, K., Wilkinson, A., & Lawrence, S. A. (2014). Health
service accreditation reinforces a mindset of high-performance human resource
management: lessons from an Australian study. International journal for quality in
health care, 26(4), 372-377.
Khatri, N., Gupta, V., & Varma, A. (2017). The relationship between HR capabilities and
quality of patient care: the mediating role of proactive work behaviors. Human
Resource Management, 56(4), 673-691.
Kilroy, S., Flood, P. C., Bosak, J., & Chênevert, D. (2017). Perceptions of High‐Involvement
Work Practices, Person‐Organization Fit, and Burnout: A Time‐Lagged Study of
Health Care Employees. Human Resource Management, 56(5), 821-835.