Report: Managing People, Services, Resources at People Healthcare

This report provides a comprehensive analysis of People Healthcare Services, examining its organizational profile, structure, and governance. It delves into the company's aims, objectives, outputs, and outcomes, followed by a needs assessment, including potential ethical issues and the standards employed to address them. The report further explores the financial aspects of the organization, including income generation and expenditure. It concludes with a discussion on monitoring and evaluation, supported by a SWOT analysis. The report highlights the application of various management theories, such as classical and human resource theories, and emphasizes the importance of ethical considerations and financial management in achieving the company's mission of delivering high-quality healthcare services and expanding its market presence.

Managing People, Services
and Resources

Organisational Structure 2ical understanding of organisational structures,
management concepts and theories.
Table of Contents
1.0: Introduction and organisational profile...............................................................................3
2.0 Organisational Structure.......................................................................................................3
3.0 Organisational Governance Structure and Culture...............................................................4
4.0 Organisational Aims, Objectives, Outputs and Outcomes...................................................6
5.0 Needs Assessment................................................................................................................7
5.1: Potential ethical issues might arise in terms of client services......................................7
5.2 Ethical standards used by company to prevent such issues..............................................7
6.0 Finance and funding ............................................................................................................7
6.1 Illustration of income generation.....................................................................................7
6.2 Illustration of the organisation of expenditure.................................................................8
7.0 Monitoring and evaluation.................................................................................................10
8.0 Conclusion..........................................................................................................................13
9.0 References..........................................................................................................................13

Organisational Structure 3ical understanding of organisational structures,
management concepts and theories.
1.0: Introduction and organisational profile
People, services and resources plays an important part in the success of any
organization. People are the customers who generates income for the organization, services is
the product which is provided by the company to their customers. It should be equipped with
highest quality so to satisfy unmet needs of customers. Aim of company is to attain maximum
utilisation of resources so to maximise their productivity and profitability. For this report,
people healthcare services is taken for consideration which provides services to disable
person includes men and women. Company has more than 50 care centres and headquarters
in London, United Kingdom. Partnership and their types is discussed in this report with their
structure and culture. Company's aim, objectives and their outcomes are explained. Swot
analysis would be done on the company so that they can access their strengths and weakness.
Gantt chart is made so that whole project will be divided into smaller parts according to their
priorities assigned to them.
Background and Overview of Organisation
People healthcare services was founded in 1996 with the aim of demolishing
disability and factors due to which it causes. They have more than 2000 employees including
doctors, nurses, staff etc which assist patients to live their life with peace and harmony. They
have headquarter in London, UK and has more than 50 care centres all over UK. Their main
focus is to provide health care services in every corner of UK and to make them disable free
country. Management have opted different types of marketing strategies so that they can
create their brand equity and attract customers from every corner of UK (Walshe, 2010).
2.0 Organisational Structure
The authorised structure of a company is the method of contact or the type of
connection of different natural parts within an association of companies, the ultimate
objective being to compose in a viable and reasonable way the members of the association
and to cooperate to achieve common goals. It is a type of business in which two or more than
two individual has invested some amount of money in the business. Resources, profit, loss etc
is share by all the partners according to their shares in the company. People health care
services is in general partnership. Few points which should be in consideration while making
general partnership is given below,
 Profit and loss would be share according to their investment in the starting
 All the partners have equal right while making business decisions

Organisational Structure 4ical understanding of organisational structures,
management concepts and theories.
Advantages and disadvantages of general partnership is explained below,
Advantages Disadvantage
Less formalities is followed while starting a
business.
Chances of conflict is high due to different
perceptions of owners.
Ability to attract investment is high due to
more than one owner in the business
If any other party sue to one partner and if
they are not able to pay the money then the
remaining amount of money would be given
by other partners.
3.0 Organisational Governance Structure and Culture
Corporate governance
Corporate or organization governance refers to combination of rules and regulation,
policies, practices etc through which company runs their business. Crucial aim of corporate
governance is to shape the working style of employees in the organization so to attain
productivity and profitability at its best. It also assist in while taking business decisions. It is
important for People healthcare to set their policies in the starting so to shape the working
environment of company (Walshe and Smith, 2011).
Organisation structure:
It refers to a process which shows that how the activities will be directed in the
company to attain their missions and vision. In other words, it is a structure through which
company is made up of and how the information will flow in the organization. People
healthcare services follows hierarchical structure as it assist them to maximize their
utilisation of resources.
Organizational culture:
It is an amalgamation of beliefs, values, perception etc which holds within an
organisation. Task culture is followed by People as it helps employees and management to
focus on a single thing instead of focusing on different things. Task culture also helps
company to manage in critical situation as it made organisation flexible and adaptable to
every situation which could be faced by company.
Different type of management theory:
 Classical theory

Organisational Structure 5ical understanding of organisational structures,
management concepts and theories.
It is based on belief that workers only have physical and economic need. It advocates a
specialization of labour,centralized leadership and decision making. It follows autocratic
leadership style, where leader makes a final decision and no need to consult large group of
people. It follows clear structure for management (top level, middle level, lower level) , its
functions and operations. Specialization is done which breaks the large tasks and makes it
easier which can enhance productivity. This theory considers that employees are motivated
by financial rewards motivates employees which will motivate them to work harder towards
the organisations goals (Vos and et. al., 2011).
 Human Resource Theory
Under this theory, employees social need is considered that is, human behaviour is
studied. It emphasis on concept that organisation consist of group of people. This theory was
replaced from mechanistic oriented to people oriented. Every person is unique and
unpredictable so therefore it is important to recognize their personal motivations, labour
motivations. Attention, respect, interest shown are important to employees under this theory.
Management style:
People healthcare services uses democratic management styles because it helps them
to solve complex problem without affecting their working performance. Advantages and
disadvantage is given below,
Advantages Disadvantage
It promotes creative environment at the
workplace and fits in any type of
organization.
It is hard while taking quick decision making
as everyone has different perceptions of
seeing things.
Delegation of authority is according to the
performance of the individual rather than on
favouritism.
It consumes time while taking decision.
Legislation: Partnership Act 1980 is considered while making any partnership firms
in which all the rules and regulation should be followed by company to avoid any legal
issues. Other than that, People healthcare services is registered in United Kingdom in health
and social care act 2012 (Ovseiko and Buchan, 2012).
Policies and Procedures: Policies which are make by company to run their business
operations smoothly. Those who are more than 30% disabled will get admission in health
care. Their relatives can only meet them in weekends. No special permission will be given to

Organisational Structure 6ical understanding of organisational structures,
management concepts and theories.
anyone in any scenario. If any staff members is found doing mischiefs in the services area
then patients can drop their grievances in the letter box.
Procedures: Person or their family members has to show document of patients which
should be attested by surgeons only. Staff doctors will verify their reports with few test so
that they can find the credibility of patients. People healthcare services will send their cab so
that they can transfer their materials and all the cost incurred in this will be bear by company.
Documents will be verify by the staff members and card will be issued to them so that
company can identify their names and disease which they are suffering from. At last their
sessions will be conducted by doctors and staff on a regular basis so to remove their hurdles
while handling with disability.
4.0 Organisational Aims, Objectives, Outputs and Outcomes
Mission of the organization:
“Deliver highest quality of healthcare services to the needy so to enhance the quality
of living”
Aims: To remove disability and their causes so to make disable free environment by giving
sustainable business performance
Specific Aims: Empower disable person in UK so that they can live their life like a normal
person.
Objectives:
To achieve sustainable business performance in the coming years beside this provide
highest quality of services to their patients by perpetually improving it. Moreover capture
more market share in the future so to provide their services to the needy persons. At last start
new services in the business model so to attract more patients all over the world
Outcomes:
To expand health care services where there is less availability of hospitals and to
become the market leader in the healthcare services.
5.0 Needs Assessment
5.1: Potential ethical issues might arise in terms of client services
There are many Ethical issues which might arise in the future for People health carer
services with clients while helping them like leaking of Private information of clients to
unauthorized person. Also, there are many times when patients fall ill due to use of expired
equipments like gloves etc. It can cause various severe diseases as well. One of the major

Organisational Structure 7ical understanding of organisational structures,
management concepts and theories.
issue that gains attention always is Selling of organs in the black market after dying in the
service care. This is an highly unethical activity that are taking place in the hospitals.
5.2 Ethical standards used by company to prevent such issues
There are various kinds of ethical standards that can be used in order to reduce the
impact of ethical issues like Patients information should not be disclosed with the
unauthorized person so as to keep their valuable information private. Also, Proper equipment
should be use and provide by the staff so that no disease would be scatter in the environment
which might affect other health in a negative way. Equipments should be change regularly so
to avoid any chances of diseases. Company should sign a document with patients for their
organs or body as who will be the responsible person after they die in the services. This
document should be handed to government so that no mischiefs would be done by company
(Goodwin, 2013).
These ethical standards can be promoted by posters, word of mouth advertisement,
radio or the practitioners can tell it directly to their patients so as to make them aware of these
practices.
6.0 Finance and funding
6.1 Illustration of income generation

Organisational Structure 8ical understanding of organisational structures,
management concepts and theories.
6.2 Illustration of the organisation of expenditure
Residential Fees
Charities/Donations
Government grants
0
50000
100000
150000
200000
250000
300000
350000
2015-2016 (£)
2016-2017 (£)
2017-2018 (£)

Organisational Structure 9ical understanding of organisational structures,
management concepts and theories.
Salaries, NI & Pensions
Legal Fees
Administration costs
Property Costs (refurbishment etc)
0
20000
40000
60000
80000
100000
120000
140000
160000
7.0 Monitoring and evaluation
Financial: Financial aspects should be considered in every work people health care is
doing as it is the way through which company earns their profit. Balance sheet, Profit and
loss accounts etc should be monitoring and kept up to date by company as it assist company
to identify their financial status of company. If any mischiefs is done by anyone then it can
attract legal issues imposed by the government which will degrade their goodwill in the
market. Company should make their future strategies and plan according to the financial
records as it requires fund while implementing any strategies (Frith, 2013).
Partnerships: Owners of people health care services should check each other
performance and their decision as every decision taken by them affect their performance in
comparison to other competitor. For instance if company's owner is doing any illegal activity
to increase their personal income then its the responsibility of other owners to report their
activity to the authorized person which could take any legal actions to stop that.
Services offered by company: Service offered by the people health care services
should be monitored and evaluate by the management so that they can upgrade their services
to attract more customers. Service and products offered by the company should be change
and upgrade according to the market,competitor and customer needs and demands. People
healthcare service should conduct market research quarterly so that they can understand
needs and demand and change their services accordingly (Flynn, 2012).
SWOT analysis for People healthcare services:
Swot analysis

Organisational Structure 10ical understanding of organisational structures,
management concepts and theories.
It is an approach which use by company to assess their strength and weakness so to
gain competitive advantage (Carter and et. al., 2013). Main aim of company for using this
techniques is to asses the external and external environment. SWOT analysis of People health
care services is given below,
Strengths:
Due to ample amount of funds, People has opened more than 200 health care offices
in UK which assist them to cover more market share. Minimal amount of fees is charged by
People which helped to attract more patients due to which there customer base is significantly
increasing.
Weakness:
Due to lack of human resources, it is hard for them to manage demands which are affecting
their performance. People health care services is in loss due to low set in prices. ROI report is
affecting their investors and forcing owners to change their business plan.
Opportunities:
They can use different marketing strategies which could help them to increase more market
share and becomes market leader in health care services. Management can attract more
investors so that investment would increase which will help them to carry their services.
Threats:
Big players like National healthcare services is affecting their profitability. Employee
turnover is high due to work pressure they are handling with less income as compare to
market standards
Market Needs: It refers to unmet needs and wants of customer which should be
fulfilled by the product or service provider so to attract them which will leads to increase in
profitability (Currie and Finnegan, 2011). Customers for People is patients as their needs
have to be adjusted by the company so that they can attract them to take admission in their
services.
 They need proper ramp to travel within the hospitals.
 Proper amount of equipments like wheelchairs, sticks etc should be present in the are
so that they won't find any problem while living there.
 They should organize events so that they can create awareness and its prevention
techniques so to demolished diseases (Cole, 2004).
Gantt chart: This is approach is used by the company after splitting the whole project into
small parts so that they can achieve their target according to the priorities assigned to them.

Organisational Structure 11ical understanding of organisational structures,
management concepts and theories.

Organisational Structure 12ical understanding of organisational structures,
management concepts and theories.
8.0 Conclusion
From the above report it can be concluded that healthcare services needs to asses the
market through market research before launching their products and service. There are
different types of structure which could be use by company at the time of launching new
business. Aims and objective should be made by the company in the starting as it shapes the
working of the employees in an organisation. Financial aspects should be given extra focus
by the management as company can not run without funds. Proper strategies and plan should
be made according to the financial status of company then only they will succeed in the
competitive market. SWOT analysis helps company to identify their strengths and weakness
and how they could improve their performance to gain competitive advantage over others.