People and Teams Management Analysis: Bestbuy.com Case Study Report

This report provides a comprehensive analysis of Best Buy's people and team management, addressing key areas such as strategic human resource management (SHRM), organizational design, organizational culture, ethics, organizational behavior, motivation, performance management, retention, and succession planning. The report identifies problems like absenteeism, low productivity, and high turnover, proposing solutions that include revised attendance policies, positive work environments, employee empowerment, and strong public relations. It suggests a flat organizational hierarchy to improve customer experience and reduce costs. The report also emphasizes the importance of organizational culture, ethics, and employee motivation, recommending the use of Maslow's, Herzberg's, McClelland's, and Vroom's theories for motivation. A detailed section is dedicated to performance management and employee retention, with specific strategies for employee empowerment, engagement, and reward systems. The report concludes with a recommendation to hire Lisa Hilton as HR Manager, outlining terms of appointment and remuneration, and providing references for further study.

Managing
People and
Teams
Case analysis and Presentation

Purpose of the Study
Assessing an e-commerce company (Bestbuy.com)
in the following areas:
◆ Strategic human resource management
◆ Organizational Design
◆ Culture and Ethics
◆ Organizational Behaviour
◆ Motivation
◆ Performance Management
◆ Retention and Succession Planning

Strategic Human Resource Management
It is the practice of attracting, developing,
rewarding and retaining employees for the
combined benefit of the employee and the
organization.
Goals and objectives of the SHRM reflect and
support the goals of rest of the organization.
Major Functions of SHRM
◆ Recruitment & Selection
◆ Employee orientation and Induction
◆ Maintaining good working conditions
◆ Managing employee relations

Problem and Solution
Problem
◆ Widespread absenteeism
◆ Low Productivity
◆ Insubordination
◆ Negative media
attention
◆ High turnover
◆ Lousy Safety record
Possible Solution
Tackling absenteeism
◆ Creation and adherence
to the attendance
policies.
◆ Setting clear guidelines
for Attendance.
◆ Rewarding employees
with good attendance.
◆ Providing employee
support.

Solutions for Problems
Low Productivity
◆ Create a positive
working environment.
◆ Reward and recognition
◆ Understanding the cause
behind the problem
Insubordination
◆ Team Building exercises
◆ Employee empowerment
Negative media
attention
◆ Strong PR team
High Turnover
◆ Identifying the cause of
Problem.
◆ Create an environment
of learning and growth.
◆ Provide job satisfaction
Lousy safety record
◆ Compliance with the
safety precautions
◆ Risk assessment,
evaluation and risk
treatment plan

Organizational Design
It is a step by step method
which identifies the
dysfunctional aspects of
work flow procedures,
systems and structures,
aligns them to fit the goals
and objectives of the
organization.
At present the
organization structure is
based on Geography and
is strictly hierarchical.
The advised structure
for the E-commerce is
Flat hierarchy and
Utility of the new
organizational Design
◆ Delighted and excellent
customer experience.
◆ Increase in Profitability.
◆ Reduction in the operating cost
due to less hierarchy and time
saving.
◆ Higher efficiency and reduced
cycle time.
◆ A strong culture committed to
organizational excellence and
engaged employees.
◆ A clear strategy for managing
and growth in Business.

Organizational Design
It is a step by step method
which identifies the
dysfunctional aspects of
work flow procedures,
systems and structures,
aligns them to fit the goals
and objectives of the
organization.
At present the
organization structure is
based on Geography and
is strictly hierarchical.
The advised structure
for the E-commerce is
Flat hierarchy and
Utility of the new
organizational Design
◆ Delighted and excellent
customer experience.
◆ Increase in Profitability.
◆ Reduction in the operating cost
due to less hierarchy and time
saving.
◆ Higher efficiency and reduced
cycle time.
◆ A strong culture committed to
organizational excellence and
engaged employees.
◆ A clear strategy for managing
and growth in Business.

Organization Culture
◆ Organization culture is the set of attributes, beliefs,
values and behaviour which contribute to the unique
social and psychological environment of the
organization.
◆ Translation of the values of bestbuy.com in the
organization culture of organization.
◆ The values are:
◆ Integrity
◆ Business Sustainability.
◆ Customer centric
◆ Team work

Organization Ethics
◆ Ethics are the preamble for any organization.
◆ Ethics are supposed to be deep rooted in every
employee of the organization.
◆ Employees who use ethics as a everyday practice in
the organization are the real creators for the
organization.
◆ Ethics help in creation of a workplace filled with
positivity, factors of job satisfaction, integrity and high
discipline in the workplace.

The power and virtues of Motivation
One of the strong reason for turnover in the
organization is lack of motivation, company has to
ensure that they put every effort to keep its
employees motivated(Sarangi & Shah, 2015)
◆ Using Maslow Hierarchy Theory to understand
the level of motivation required for the
employees(McCarthy & Allen, 2017).
◆ Usage of Herzberg theory of motivation.
◆ Usage of McClelland Need Theory
◆ Usage of Vroom expectancy theory of

Performance Management
A Highly effective an efficient tool used by the
management, which includes various activities to ensure
the business objectives and goals are met in a highly
efficient and effective manner.Planning-Identification and
clarification on the SMART
objectives.
Identification of the result
monitoring process.
Decide on the monitoring
Process
Documentation of plan
Starting stage of Performance
management cycle.
Monitor- Monitoring and evaluate
the progress.
Taking corrective action
On going stage of the cycle.
Quarterly performance review.
New cycle begins after an year.
End of the performance
management cycle.

Retention of employees
Best buy is struggling real hard to retain its employees,
which is one of the biggest reason for the poor
performance and negative image creation in the market.
The following steps will ensure the retention of its
employees
◆ Employee empowerment
◆ Employee Motivation
◆ Employee engagement
◆ Reward and recognition
◆ Environment of learning and growth

HR Manager-Linked In Profile

Reason for Selection
◆ Lisa Hilton-More than 16 years of experience working
in MNC and other domestic companies.
◆ 7 Years dedicated working in the HR department.
◆ A good name in the HR community.
◆ Active, energetic, vivacious personality along with
people person.
◆ Current heading the Note e-commerce company in
Australia.
◆ Actively seeking for challenging opportunity.
◆ Master in HR plans and implementation of policies

Terms of Appointment & Remuneration
◆ Lisa Hilton to be approached and hired on an
immediate basis.
◆ The terms of appointment is permanent in Nature,
however the confirmation will be received after 6
months of Probation period.
◆ Present salary of Lisa Hilton Being at 100000 AUD, thus
a 20% hike according to the Industry standard should
be her remuneration other than other fringe and
medical benefits.
◆ https://www.linkedin.com/in/lisa-hilton-242b9848/

References
◆ McCarthy, M. and Allen, J., 2017. How to
Engage, Involve, and Motivate Employees:
Building a Culture of Lean Leadership and
Two-Way Communication. Productivity
Press.
◆ Sarangi, S. and Shah, S., 2015. Individuals,
teams and organizations score with
gamification: tool can help to motivate
employees and boost performance. Human
Resource Management International

Thanks!