Case Study: BSBLED502 - Managing Programs for Personal Effectiveness

This case study focuses on ABC Stationery, a small business aiming to improve employee health and wellness. The assignment involves identifying employee health needs through qualitative and quantitative research methods, engaging stakeholders in the planning process, and researching current wellness programs to develop a business case for the CEO. The business case includes strategies for stakeholder collaboration, feedback mechanisms, policy development, and managing support services. An implementation plan is created, detailing communication strategies and program evaluation methods. The solution also addresses relevant legislation, cost considerations, and risk management. The goal is to create a comprehensive health and wellness program that enhances employee well-being and organizational effectiveness. Desklib provides similar solved assignments and past papers for students.

BSBLED502 Manage programs that promote personal effectiveness
Name of the Student:
Name of the University:
Author’s Note:
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Assessment
Read through the following case study. You should reflect on your learning and your own
research within this unit.
Each case study is assigned 300 words + 10%. It is important that evidence be
referenced to current information using APA referencing style.
Case Study
Consider the following scenario.
You work for a small business, ABC Stationery, which supplies office supplies to small
and medium-sized businesses within the South East Queensland market. It has eight
staff members, and the business has started to grow. The CEO has asked that you look
at the current programs that promote personal effectiveness within the business. You
will also be asked to plan and develop an employee health and wellness program.
Here is the employee breakdown of ABC Stationery.
 Two business partners own the business
 Three administration staff
 One finance manager
 Two sales staff, who mostly work remotely
The projection is that, over the next 12 months, there will be an additional three staff
members employed, one of whom will be another member for the sales team.
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This business has been operating for five years and has a good reputation for providing
quality customer service.
Currently, the only health program in place is a stretching exercise that happen at 3pm
daily and lasts for 10 minutes. There is an expectation that all staff members present
participate.
Office Employees
Six employees are based in the office. Their jobs are desk bound. During this period of
rapid growth, they are producing very high volumes of work, contributing to stressful
work conditions.
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Employee Demographics
 Age Range: 35-55
 Even mix of men and women
 Six employees would be classified as overweight or obese
 Three employees are smokers
Task 1
Identify suitable methods for researching the specific health needs of these employees as
outlined. What type of data-gathering methods would you use? Attach samples of types of
information that you would be seeking.
Here are the two methods of researching which could be used to determine the health
needs of the employees:
1. Qualitative Research makes use of a description based researching approach in
which the person doing research is assisted to be very much specific. It is a kind of
research which is very costly and takes a lot of time. Moreover it has potential to do
research within a small target which will make their research more specific. Such a
kind of research gives the control in the hands of the researcher.
2. Quantitative research is done with an attempt to determine the connection between
two different elements in a specific population (Sharma, 2016). Such elements may
include the salary of the employee, efficiency, duration as well as the treatment.
Like in the case of this case study the sample is small and is in between the age
group of 35 to 55 years of age. The same is restricted to the employees of a
particular organisation, some might be addicted to smoking, alcohol while some
may be of the mix gender.
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The methods adopted to collect the data includes the following:
 The research could be conducted on a particular group of employee within
the age of 35 to 55 years of age, out of which 6 are obese or overweight,
three are smokers and others are a mixture of male and female.
 Since the audience is small a personal interview could also be conducted
determining their health issues, their food habit and their lifestyle with an
attempt to understand the reason which is making them obese and which is
addicting them towards smoking.
 An observational method of research could also be adopted so that the small
group of employees could observed carefully so that their respective health
issues could be determined and measures could be taken accordingly.
Task 2
Describe the approaches that you would take to enable engagement from all relevant
stakeholders for preparing a plan. Include how you would locate and name relevant
industry consultants.
Here are the few steps which would ensure engagement from all the relevant stakeholders
of the organisation:
1. Firstly it is very much important to determine the stakeholders of the company. In
this scenario all the employees who are benefiting from the program and on whom
the program is having an impact should be identified as a stakeholder (Morgan et
al., 2016).
2. In the very next step the level of support and commitment of the determined
stakeholder towards the success of a program should be carefully analysed. Such
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elements includes the rank and the responsibility of the considered stakeholder
towards the project and also the level of knowledge a stakeholder has about the
different features of the organisation.
3. The functioning of the organisation should outlined in a way such that it ensures
the commitment of the stakeholders towards the organisation.
4. The different functions which were outlined previously should be converted into
appropriate action to ensure the validity of the health and wellbeing plan.
5. The result of the health and wellbeing plan should be checked and appropriate steps
should be taken to make the necessary amendment.
The different industry consultants could be located by means of determining the need of
training and development among the employees which in turn would enhance the performance
of the employees as well as increase the productivity of the organisation. In this way, the
employees would receive an appropriate form of training which would assist them in the
correct manner. The employees could be trained determine their health related and steps could
be taken to reduce the intensity of the appropriate health issue. The related information could
discussed with the employees, questionnaires could be provided to the employees, meeting
could be conducted, recommendations could be made and information platform could be
developed in some public place of the organisation (Frank et al., 2015).
Task 3
Undertake research on current programs. Using the template provided, develop a work
health business case for presentation to the CEO for approval/endorsement.
Undertake research on the staffs current health needs and include in your plan
recommendations that will expand on current health risks.
Prepare the business case, and ensure that you include detailed information regarding the
following matters:
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1. Processes for engagement and collaboration of all stakeholders for understanding the
Health and Wellness program, its values, and processes for implementing it
2. Strategies for providing feedback to stakeholders on:
Program responsibilities
Program milestones
Evaluation outcomes
3. Listing the policy documents to be prepared and the purpose of these policies
4. Managing qualified and relevant support health and wellbeing services to all
employees.
5. Detailed steps on how the programs will be monitored and reviewed
6. Approaches for incorporating outcomes into organisational strategies
7. Relevant legislation, which must be complied with
8. Costs or other challenges of which managers must be aware
9. Risks to be identified and managed by senior personnel
Engagement and Collaboration of the stakeholders
1 .The stakeholder should be engaged in a particular program as long as the program is
functioning in the organisation. The important data could also be attained from the
stakeholders as long as the program is functioning in the organisation.
2. The process of benchmarking could be used to determine the program responsibility
and also to determine the expected standard of performance. It also includes the different
risks which an organisation is ready to take for the efficiency of the project.
A milestone could be used to determine the goals and objectives of a particular program,
which means that the more an employee participates in a program the more productive
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he would land up to be.
An evaluation should be done to ensure that the organisation is performing within the
budget and within the allotted time limit.
3. The different historical information could be documented so that the employees
are able to access it as per their level of authority and responsibility.
4. The qualified support could be attained by involving the stakeholders in the
functioning of the organisation.
5. An appropriate evaluation should be done in order to monitor if the program is
working towards the attaining of the objectives of the organisation.
6. Adequate help and supervision along with the mentors should be provided to the
concerned employees.
7. ISO9000 helps to manage the quality of documentations which had taken place
(Doyle, Ward & Early, 2018).
8. The cost to eliminate any kind of risks should be taken into consideration and
steps should be taken to provide safety for the employees. The managers may
face the challenges in case if the employees don’t accept the training program.
Health issues should determine and incident report should also be taken into
consideration. Managers should motivate the employees to determine the
different kind of health issues which they might face.
Task 4
Develop an implementation plan for your employee health and wellness program.
Ensure that it includes:
 How you would communicate and market the program
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 How you will evaluate the program’s effectiveness
Task Start Date Completion Date Comments
How to
communicate and
market the program
03-03-2019 24-06-2019 Marketing
Strategies: Pamphlets
could be given to all
the stakeholders in
order to inform them
about the significance
of the health and
wellbeing plan of the
organisation.
Workshops should be
conducted to train the
stakeholders about
managing different
emotional trauma and
also for managing
their level of stress
(Chiauzzi, Rodarte &
DasMahapatra, 2015).
Posters should be
pasted in important
locations which
would provide
information about the
health and wellbeing
of the employee. The
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supervisors of the
organisation could be
trained for the same,
workshops to work in
teams could be
created, and videos,
brochures and books
could also be
provided as well
social groups could be
created to implement
the health and
wellbeing plan.
How to evaluate the
effectiveness of the
program
23-02-2019 02-05-2019 The effectiveness of
the program could be
evaluated by
conducting the outer
analysis of the market
which would have an
influence on the
health and wellbeing
of the employees of
an organisation. The
changes taking place
outside the
organisation would
also have an impact
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on the different
functions within the
premises of the
organisation. It is also
very much significant
to review the different
functioning and
initiatives of the
employees, make the
improvements,
execute the action and
then again evaluate to
provide continuous
scope for the
enhancement (Cheng
et al., 2015). It is also
very much significant
for the stakeholders to
be aware of the
situation around him
and also the level of
support provided by
management of the
organisation should
be stagnant.
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Reference List
Cheng, A., Grant, V., Dieckmann, P., Arora, S., Robinson, T., & Eppich, W. (2015).
Faculty development for simulation programs: five issues for the future of
debriefing training. Simulation in Healthcare, 10(4), 217-222.
Chiauzzi, E., Rodarte, C., & DasMahapatra, P. (2015). Patient-centered activity monitoring
in the self-management of chronic health conditions. BMC medicine, 13(1), 77.
Doyle, E. I., Ward, S. E., & Early, J. (2018). The process of community health education
and promotion. Waveland Press.
Frank, J. L., Reibel, D., Broderick, P., Cantrell, T., & Metz, S. (2015). The effectiveness of
mindfulness-based stress reduction on educator stress and well-being: Results from
a pilot study. Mindfulness, 6(2), 208-216.
Morgan, P. J., Young, M. D., Smith, J. J., & Lubans, D. R. (2016). Targeted health
behavior interventions promoting physical activity: a conceptual model. Exercise
and sport sciences reviews, 44(2), 71-80.
Sharma, M. (2016). Theoretical foundations of health education and health promotion.
Jones & Bartlett Publishers.
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