This report focuses on quality management within health and social care (HSC), using the Royal United Hospital Bath as a case study. It explores the definition of quality care, the perspectives of various stakeholders (staff, service users, medical representatives), and the role of external agencies like the Care Quality Commission and the National Health Service. The report delves into the impact of poor quality, including patient dissatisfaction and staff demotivation, and examines relevant standards such as the Health and Social Care Act 2008 and the Mental Capacity Act. It discusses quality systems like Total Quality Management (TQM), along with its advantages and disadvantages, and highlights barriers to quality transfer, such as staff and management shortages. The report also analyzes systems, policies, and processes like medicine management and score systems used to achieve quality in HSC services.