Managing Quality in Health and Social Care in the Age of Austerity

This report delves into the critical aspects of managing quality within the health and social care sector. It begins by outlining the existing standards that organizations must adhere to, emphasizing the importance of patient dignity, respect, and safety. The report then explores various strategies for implementing quality, such as adhering to the Health and Social Care Act of 2008, employing skilled professionals, and utilizing effective communication channels. Furthermore, it identifies the barriers that can impede the quality management system, including lack of knowledge, insufficient time, and poor communication. The report uses the NHS as a case study and provides references to support its claims, offering a comprehensive overview of the challenges and strategies associated with maintaining and improving quality in health and social care.

MANAGING QUALITY
TASK 2

Existing standards In health and social care organizations
Strategies use in implementing quality in health and social care
Barriers in the procedure of quality management system
References
Table of Contents

Health and social care companies has to maintain their service standards and follow all the procedure
of government policies in relate with health care services.
These standards set out what organizations expect when using social, health care work facilities. NHS
in england provide their best health services to people.
They are responsible for serving good quality of social and health care facility in economy. Under
existing standards in health and social care firms organization has
To adopt all the things in which they seek to offer better outcomes for people and ensure patients that
they are treated with dignity and respect and also doped within concentrating on basic human rights.
Existing standards in health and
social care organizations

They have to use good equipment during treatments that assure patients concern of
company about their health and well fare. Equal treatment is one of the main standards
present health and social care firms.
NHS provide people equal health care treatment which make them comfortable and satisfy
according to their needs and expectations.
People safety is one of the most essential part in health care standards, company will give
safe and good treatments by using clean equipment's that cannot harm the health of any
individual.
Health service provider will assess risks to patient safety and health during any attention
or care and make assure that its staff will be qualified, skilled and have good experience to
keep people safe.
CONTI….

NHS follow health and social care act, 2008 while they are implementing quality in health and social care in
organization. According to his act company has to recognized service quality which they provide to people.
To ensure patient about treating equally company has to give them the best treatments and using quality
equipment's during health care service.
As professionals caring is occupation whether person are dentist, care assistant and care home manager.
Company hire talented and skills candidates in workplace that help to implement quality in health and social
care process.
Thus, to identify effectiveness of health care services NHS will evaluate and monitor facilities and people
experience after getting treatments.
Strategies use in implementing quality
in health and social care

While implement service quality in heath and social care organization create plan and give
working instructions to their workers about giving good care treatments to people.
They have to manage time during care or treatment and attain all the patients equally
without making any differences. Using multiple channels of communication is one the best
strategy which help to implement quality in health and social care in NHS.
It will help to provide basic information to users about their care in company and ensure
people that they are treating well. Appointment planning is another strategy which help to
reduce poor performance of care coordination system.
CONTI….

Quality management want to improve effectiveness of health care treatments and
maximize satisfaction level of patient with service.
Lack of knowledge is one of the biggest barrier that will make difficulties for NHS while
delivering quality management system in health and social care.
Hiring inexperience people in firm make business reputation lower than the others in
health care industry.
Most of the health and social care institutes have unskilled staff that cannot provide
effective treatments and care services to patients.
Without getting any experience and knowledge individual cannot treated person and it will
make affect on their health.
Barriers in the procedure of Quality
management system

Lack of time available is one of the second potential barrier which directly put impact on
NHS market reputation and position in industry. Most of the organizations doesn't have
good appointment plans in which they cannot give time to patient equally and this will
decrease people interest of taking treatments to this health and social care institutes.
Lack of interaction between people is the third barrier that influence functions
and activities of NHS the most. Ineffective communication cannot provide all the basic
information to patient about treatments.
CONTI…

Alley, D.E. And et.Al., 2016. Accountable health communities—addressing social needs
through medicare and medicaid. N engl J med. 374(1). Pp.8-11
.
kogan, a.C., Wilber, K. And mosqueda, L., 2016. Person‐centered care for older adults
with chronic conditions and functional impairment: A systematic literature review. Journal
of the american geriatrics society. 64(1). Pp.E1-e7.
REFERENCES