The Importance of Managing Quality in Health and Social Care Report

This report delves into the critical aspects of managing quality within health and social care services. It begins by defining quality management and its importance, setting the stage for an exploration of various perspectives stakeholders hold regarding quality. The report then examines the effectiveness of systems, policies, and procedures in achieving quality, including Total Quality Management and Continuous Quality Improvement. It analyzes factors influencing quality achievement, such as the role of external agencies and quality systems. Furthermore, the report investigates ways health and social care facilities improve their services, including customer service enhancements and internal standard generation. The conclusion emphasizes the significance of quality management in health and social care, highlighting its impact on service delivery and client satisfaction. The report also includes references to support the findings.

Managing Quality

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 2............................................................................................................................................3
TASK 3............................................................................................................................................3
3.1 Effectiveness of systems, policies and procedures used in a health and social care setting
in achieving quality in the services offered............................................................................3
D2 Investigations surrounding effectiveness of systems, policies and procedures used to
achieve quality service in the NHS has been evaluated. .......................................................4
3.2 Factors that influence the achievement of quality in the health and social care service. 4
M2 Factors that influence the achievement of quality in the health and social care service
using a range of methods and techniques ..............................................................................5
3.3 Ways in which health and social care facility improve quality services..........................5
TASK 4............................................................................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Managing quality refers to the term that defines that a standard is to be maintain while
providing services to the clients. It includes continuous quality improvement. A benchmark is set
to meet the standards of quality (Karimi and Brazier, 2016).
Report will include the quality perspectives stakeholders role analysis and the impact of
poor service quality. It also includes the standards implementing quality and barriers. Further
more it will include methods to improve quality in health and social care sector (Karimi, M. and
Brazier, J., 2016).
TASK 2
Covered in ppt
TASK 3
3.1 Effectiveness of systems, policies and procedures used in a health and social care setting in
achieving quality in the services offered
There are different methods in achieving the quality in the services offered
 Total Quality Management: It is the management approach that every employee
in the organisation have to maintain standards of work in the company's
operation. Effectiveness of TQM in achieving quality services includes a variety
of quality aspects that helps in healthcare system. It provides food, housing, safety
,security facilities in the health and social care (Curtis and Burns, 2015). All the
facilities provided will be of good quality as doctors, hospital care, administration
and management etc. It believes in customer focus and teamwork. Quality
emphasizes in the health care system as satisfaction of patients with the services
offered to them.
 Continuous quality improvement:It means improving the quality of healthcare
services by identifying problems, monitor them and then take action to implement
and study its effectiveness. It enhances the quality of a product continuously (Glasby, 2017). It
helps in improving health promotion practice so that promotional goals will increase.

D2 Investigations surrounding effectiveness of systems, policies and procedures used to achieve
quality service in the NHS has been evaluated.
The effectiveness of systems, policies and procedures used in achieving quality in the
health and social care services offered is that following the guidelines will result in the best
quality services. The systems, policies and procedures are tested before implementing it its trial
is done in the laboratory(Cheng and et.al., 2016). Systems and policies that have positive result
after testing is being implemented by the health and social care. It is essential for the health care
to implement good systems in the premises that provides people quality services. The systems,
policies and procedures that are being implemented in the health care have to focus on
innovation, minimizing errors and ways to get feedback from the clients (Martí and et.al, 2018).
3.2 Factors that influence the achievement of quality in the health and social care service
There are several factors that influence the achievement of quality in health and social
care . External agencies play a vital role in the achievement of quality standards by appointing
the care professionals in doing different task to improve the quality. They help in setting
benchmarking for the health care people(Curtis, L.A. and Burns, A., 2015. ). By arranging
seminars and workshops help care professionals by providing them proper equipment and
knowledge about how to provide quality services. The agencies are testing from time to time to
make sure that the right policies and procedures are being followed or not in the health and social
care. Quality system plays an important role in the achievement of quality in health and social
care (Karimi and Brazier, 2016). The quality system has some guidelines to be followed by
everyone and the guidelines are also tested before implementing as per the law govern the health
and social care. These quality systems are providing the right methods to get success in the area
of achievement of quality care. The people that are working in the health and social care also
affect the quality services. They have to do work sincerely and providing good care services to
satisfy the clients so that they can give good feedback regarding the health and social care
services (Hardyman, Daunt and Kitchener, 2015).
M2 Factors that influence the achievement of quality in the health and social care service using a
range of methods and techniques
There are different methods that affect the achievement in the quality in the health ad
social care services as quality is being provided to the clients so that they give good feedback
regarding the services offered by the health and social care. Healthy and social care services

main aim is to provide the quality services to the clients. Quality systems also play an important
role in achieving the quality of the health and social services. External factors are the main body
that affect the achievement of quality in the health and care services using different methods and
techniques (Hardyman, Daunt and Kitchener, 2015). Testing is done before implementing any
service in the heath and social care. It can also be analysed by setting up the benchmarking for
the care professionals to provides services up to that set standards by the external agencies.
Timely testing is being done by the care professionals so that quality will be maintained.
3.3 Ways in which health and social care facility improve quality services
Hospitals uses various ways to improve their quality services regarding health and social
care such as improving customer services, putting their patient first, valuing front line staff,
empowering users of services and internally generating standards that exceed minimum
requirement (Dickinson and O'Flynn, 2016).
~ Improving customers service: customers services are improved by interacting with the
customers personally and ask them about the feedback regarding the services which they are
offering. Customer is happy if they get sufficient facility in the hospital and are taken proper care
to strength the skills of the patient and change improve their heath issues.
~ Putting their patient first: Customers always prefer the place where they serve the first priority
and if they attended first they are happy with the services which they are offering. It is the policy
of the hospitals to serve the customers first and then concentrate on other matters.
~ Valuing front line staff: customers feel motivated when they are guided by the front line desk
person (Cheng and et.al, 2016). The reputation of the hospitals shows by the values and ethical
behaviour of the front line person which can only be happen if they are properly trained and
know the hospital norms and policies while dealing with the patient (Glasby, 2017).
~ Internally generating Standards: to bring changes in the working of the hospital, they have to
incur some expenses relating to the development of the hospital. As these are not the assets of the
hospital but it recognised to change their standards polices and norms for better development of
the patient and doctors engaged with the hospital (Cotlear and at.al., 2015).
TASK 4
Covered in brochure

CONCLUSION
From the above study it can be concluded that managing the quality for long time plays
an important role for the health and social care services. The main aim of the health and social
care services is to provide the quality services to its clients so that they give good feedback on
the services offered to them. Quality system also plays a vital role in providing the quality
services to its clients. It can be observed from the study that quality plays a crucial role in
providing health and social care services.

REFERENCES
Books and Journals
Cheng and et.al., 2016. Transformational leadership and social identity as predictors of team
climate, perceived quality of care, burnout and turnover intention among nurses. Personnel
Review. 45(6). pp.1200-1216
Cotlear and at.al., 2015. Overcoming social segregation in health care in Latin America. The
Lancet.385(9974). pp.1248-1259.
Curtis, L.A. and Burns, A., 2015. Unit costs of health and social care 2015. Personal Social
Services Research Unit.
Dickinson, H. and O'Flynn, J., 2016. Evaluating Outcomes in Health and Social Care 2e. Policy
Press.
Glasby, J., 2017. Understanding health and social care. Policy Press.
Glasby, J., 2017. Understanding health and social care. Policy Press.
Hardyman, W., Daunt, K.L. and Kitchener, M., 2015. Value co-creation through patient
engagement in health care: a micro-level approach and research agenda. Public
Management Review. 17(1). pp.90-107.
Karimi, M. and Brazier, J., 2016. Health, health-related quality of life, and quality of life: what is
the difference?. Pharmacoeconomics. 34(7). pp.645-649.
Karimi, M. and Brazier, J., 2016. Health, health-related quality of life, and quality of life: what is
the difference?. Pharmacoeconomics. 34(7). pp.645-649.
Martí and et.al., 2018. Mobile Health strategies to integ rate health and social care: A system
perspective. International Journal of Integrated Care. 18(s2).