Quality of Service Delivery Barriers in Wellington Hospital Analysis

This report provides an overview of quality management in the context of health and social care, with a specific focus on Wellington Hospital. It begins by defining quality management and its importance in improving business performance and ensuring consistent service delivery. The report then examines the existing quality standards at Wellington Hospital, emphasizing the need to maintain these standards to enhance service user experience and improve health outcomes. Different approaches to implementing quality systems are discussed, highlighting the importance of safety, timeliness, efficiency, and equity in service provision. Furthermore, the report identifies potential barriers to delivering quality services within the organization, such as communication issues, lack of proper implementation procedures, cultural differences, and leadership constraints. The report concludes by suggesting strategies to overcome these barriers, including conducting research, providing training to employees, and implementing reward systems to improve performance. Desklib provides access to similar solved assignments for students.

Managing Quality In Helath and Social
Care

Introduction
Quality management is necessary in the business
entity as it assist in improving the business
performance. It helps in selling then product and
services in a consistent manner. Quality
management includes the four steps that is
planning of quality, assurance, control in quality
along with the improvement which succour in
attaining the goals and objectives.

2.1 Standards existing in Wellington hospital for measuring the quality
The business entity have to maintain the quality
standard in the heath and social care so that they
can improve their efficiency in providing the
services to their service users. Quality standards
includes the help of the services users so that they
can take the appropriate treatment and by that they
can improve their health. The Wellington Hospital
have to use appropriate human rights and also
provide the opportunities to the people.

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They have to use integrated approach while
demonstrating the services which they are
providing to the consumers in a proper and
efficient manner. There are several type of quality
standards which they have to maintain which
includes the corporate leadership along with the
accountability of Wellington Hospital. Along with
this they have to do effective communication with
their clients and also provide the care so that they
can promote and proper care which improve the
health of the patients.

2.2 Different approaches in implementing quality system
There are different approaches which can be used
by the business entity while implementing the
quality system to provide the best services to their
consumers. while implementing then quality
system the main factor which is to be considered so
that their consumers feel secure. There are six steps
which helps in implementing the different
approaches of the quality standard so that they can
provide the services in Wellington Hospital.

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 Safety: They have to provide the proper safety in terms of
job of the employee as well as they have to maintain the
quality of standards in Wellington Hospital.
 Timely: The employees of Wellington Hospital have to
provide the proper care and in appropriate time. For the
patients, time is important and necessary as well as life of
the patients always depend on time.
 Efficient: The staff members have to provide efficient
service so that they can resolve the health issues of the
patients.
 Equitable: Same quality should be provided to all service
users.

2.3 Potential barriers to deliver the quality of services in organisation
In the health and social care, there are so many
barriers which are facing by Wellington Hospital so
that they can improve the quality of the services.
Several barriers includes lack of communication
process and also lack of proper implementation of
procedure so that they can fulfil the needs of the
consumers. The patients of Wellington Hospital
facing different problems by using the distinctive
cultures.

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Moreover, they can conduct the research and by using that
information they can make changes in the business entity.
The biggest constraints is lack of leadership and to
remove this they have to provide the training to the new
employees is that they can deliver best quality to their
patients. If the employees of Wellington Hospital does not
get any training then they are offer the poor quality
services. Along with this if they are providing best
services then they can be rewarded time to time and which
aid in improving the performance in the market place.

References
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