Analysing Key Information for Stakeholders and Communication Barriers

This report provides an in-depth analysis of key information and knowledge requirements for various stakeholders within different organizations, emphasizing the importance of strategic, managerial, and tactical decisions. It explores the systems used for communicating this information, highlighting the role of knowledge and expertise in resolving complex business situations. The report identifies potential barriers to effective workplace communication, such as issues with oral and written communication, as well as technical skills, and discusses how values and cultural factors influence communication, particularly concerning language and 'saving face'. It examines the benefits and hindrances of technology in communication, including privacy concerns, and analyzes how policies and procedures, influenced by legislative acts and codes of practice, impact communication procedures. The report references several works on strategic public relations, communication ethics, knowledge management, and crisis communication, providing a comprehensive overview of managing communication in organizations. Desklib offers this report and many other resources to aid students in their studies.

MANAGING
COMMUNICATION
ACTIVITY 1

ANALYSIS OF KEY INFORMATION AND KNOWLEDGE
REQUIREMENTS FOR A RANGE OF STAKEHOLDERS IN
DIFFERENT ORGANISATIONS
• There exists a wide range of stakeholders in an organisation where
they are liable to work at different organisational levels.
• This generally involves the employees, employers as well as the
customers associated with an enterprise and are responsible to
undertake varied business-related decisions.
• It however necessitates them to make a proper usage of several key
information by together considering the required set of data for
taking effective decisions.

CONT.
It includes-
•Strategical decisions
•Managerial decisions
•Tactical decisions

CONT.
Strategical decisions-
• This reflects some primary set of decisions to be taken up by the
organisations with the help of their related stakeholders such as financial
consultants and business proprietor, etc.
• It will also involve the decisions regarding the carried performance of
the company by analysing its fiscal information, sales figures and
regional differences, etc.
• Such type of decisions will also require the participation of board
members, shareholders, investors and directors, etc.

CONT.
Managerial decisions-
•This is yet another important level of managerial decisions that will
include discussing upon the staff members and their availability in
terms of their numbers.
•Also, wages are reflected to be yet another important consideration
over here with appropriate information about their appraisals and
training needs along with CPD requirements as well.
•Such type of decisions are required to be taken up by the upper level
managers by together involving other administrative bodies of human
resource department.

CONT.
Tactical decisions
•This type of decision includes the scrutinization of product knowledge to
further analyse the components required at the time of production.
•This reflects a foremost involvement of operatives as stakeholders to take
some prompt decisions regarding the roles to be carried out by the
professionals by together considering the specialised knowledge of all
about the bases of expertise.

SYSTEMS USED FOR COMMUNICATING THIS INFORMATION
AND KNOWLEDGE
• This section has discoursed upon the systems that are required to be used for the purpose
of communicating the above identified data to respective stakeholders depending upon the
agenda of communication.
• Herein, information and knowledge both are referred to play a significant role in
contemporary organisations where it is expected to resolve any complex situation of
business (Desouza and Awazu, 2006).
• However, it together necessitates the firms to possess expertise people with high level of
skills and knowledge to satisfy the changing demands of the market by quickly respond to
any sort of change.
• It is also referred to be a dependent outlook where a skilled workforce is likely to take
sustainable decisions with instant solutions to resolve any concerning issues related to
work.

POTENTIAL BARRIERS TO EFFECTIVE WORKPLACE
COMMUNICATION
 Barriers in communication are directly referred as some leading obstacles in
workplace that ultimately leads to the prevention of an effective idea sharing
among the organisational bodies.
 Such type of barriers causing deterrence in sharing of thoughts leads to strain
and pressure among the workers where they often start performing in a
defective manner.
 This in turn leads to create a demotivated workforce that relatively hampers
the entire work based agenda of the enterprises resulting into no
accomplishment of their targeted aims and objectives.
 It is thus important to prevent such barriers that discourages an effective
communication at the workplace.

CONT.
For this purpose, one should primarily get a clear idea of such
potential barriers as discussed below-
•Oral communication
•Clarity of written communication
•Technical skills

CONT.
Oral communication-
• This is on assessing the verbal communication taking
place among the workers, it is important to present a
message in clear tone with full focus on clarity to help
listeners in precisely understand the conveyed message.

CONT.
Clarity of written communication
•It is stated to be yet another potential barrier in effective
communication at workplace where often the language used by
the transmitter does not reflects quality making it difficult for
others to understand.
•This in turn necessitates the sender to use simple language with
a clear tone to present the message which is also readable for
others.

CONT.
Technical skills
•This indicates poor network at the workplace with an unsuitable
usage of available tools and methods of communication.
•It is thereby important to prevent any such negative occurrence at
the workplace with a smooth flow of message among the respective
organisational bodies.