Managing Team and Individual Performance Report for BCC

This report analyzes the management of team and individual performance within Bournemouth City College (BCC), a company providing accommodation services. The report explores the links between individual, team, and organizational objectives, emphasizing the importance of setting SMART goals and utilizing performance appraisal systems. It delves into creating a supportive environment, examining conflict causes and resolution strategies. Furthermore, the report evaluates performance against objectives, discussing feedback methods and recording systems. It also highlights the role of performance improvement cycles, identifies indicators of poor performance, and outlines methods for improvement. Finally, the report addresses disciplinary and grievance procedures, emphasizing the manager's role and relevant legislation.

Managing Team and
Individual
Performance

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Links between individual, team and organizational objectives........................................3
1.2 Selection of individual and team objectives for agreement..............................................4
1.3 Identify areas of individual and team responsibility in achieving objectives..................5
TASK 2............................................................................................................................................5
1.4 Need to create an environment of trust and support with others......................................5
2.3 Examine the causes of conflict and strategies usesd to minimize or prevent conflict.....6
TASK 3............................................................................................................................................7
2.1 Evaluate individual and team performance against objectives.........................................7
2.2 Examining methods of feedback to individuals and teams in relation to their performance
against agreed objectives........................................................................................................9
2.4 Explaining recording systems for performance assessment for individuals or teams....10
TASK 4..........................................................................................................................................11
3.1 Examining how performance improvement cycle can support an individual and the team
to improve upon their performance......................................................................................11
3.2 Indicators of poor performance......................................................................................12
3.3 Range of methods that support performance improvement...........................................13
TASK 5..........................................................................................................................................14
4.1 Organization's disciplinary and grievances procedures..................................................14
4.2 Role of manager in implementing both a disciplinary and a grievances procedure.......14
4.3 Summarizing key aspects of legislation to an organization's disciplinary and grievance
procedures.............................................................................................................................15
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17

INTRODUCTION
Leadership is a function that helps an individual to lead group of people and direct them
to achieve organizational goals. However, it is essential for leaders to encourage people and
assists them to enhance business as well as individual performance. Also, all the team members
are required to contribute towards achieving business objectives. Therefore, managers are
required to develop proper planning in order to monitor individual performance that helps in
understanding their responsibilities (Tannenbaum and Cerasoli, 2013). Further, receiving regular
feedback on their performance helps managers to enhance their capabilities and skills so that
conflict and poor performance can be overcome. In the present report, Bournemouth City
College (BCC) has been undertaken which is a private limited company of Bournemouth, South
West of England. Its main responsibility is to provide accommodation to international and local
customers. However, company employs skilled manpower in order to provide best
accommodation services to their clients and also achieve smooth running of business.
TASK 1
1.1 Links between individual, team and organizational objectives
Organizational objectives involves goals, purpose and mission which are created by
business and communicated to their team members so that they can interact with each other and
carry out goals. Main objective of Bournemouth City College is to provide the best
accommodation service to their customers and tenants so that they can enhance their career or
study while living in the city. For instance, BCC employs varied skilled employees such as social
workers, interpreters, secretaries, maintenance and cleaners etc, so that business can run its
operations smoothly (Goetsch and Davis, 2014). However, there are differences in the working
of every individual therefore; it is essential for manager to direct their efforts towards team
working by defining the individual objectives in order to attain desired organizational goals.
Furthermore, in order to attain organizational objectives, BCC helps in providing excellent
environment that encourages their clients to achieve rapid advance in their career. For example,
accommodation manager of BCC is responsible for providing accommodation facilities
effectively and ensuring that all the customers are satisfied and are given proper care regarding
solving their queries. Golden thread is the best method through which it links the business vision,
mission, values and strategy in regard to attain overall organizational goals. It can be assessed for

golden thread to work effectively, business is required to develop two way communication which
involved feedback so that desired objectives can be attained. While, it results in the members of
the firm working at cross purposes. For instance, if senior management at BCC introduces new
quarterly reporting system in regard to monitor individual performance without informing the
area manager. However, it results into confused and disengaged employees.
1.2 Selection of individual and team objectives for agreement
BCC is required to develop proper performance appraisal system so that they can
monthly or annually review the performance of their employees in order to identify their
strengths and weaknesses. Business also requires to set the defined objectives as per the
performance appraisal technique so that best practice can be carried out in order to attain targets.
However, through providing proper performance appraisal it helps individuals to encourage them
and thus make sure that their performance can be enhanced effectively and efficiently. BCC
management is required to undertake proper team as well as individual objectives so that
appraisal can be done effectively. Through reviewing the progress of individual workers it helps
firm to evaluate the objectives and attain desired targets. BCC also encourages people to achieve
organization mission and deliver best customer service (Pieterse, Van Knippenberg and Van
Dierendonck, 2013). However, at times when business and individual fails to achieve
organizational goals it affects the business to attain desired targets. For instance, objectives set
for all the employees should be SMART so that it ensures performance to be accurately
monitored and reviewed. While, if employees are mot encouraged than it affects their
performance within firm.
It is essential for BCC to effectively work with the senior management team in different
regions so that both individual and organizational goals can be attained. However, main vision of
company is to provide excellent environment that encourages customers to make a rapid advance
in their career and achieve heights in academics so that desired goals can be attained. Thus, such
aims and objectives of firm have been published on company's website so that it can be easily
viewed by all the stakeholders in order to carry out investment within firm (Shields and et. al.,
2015). On the other hand, responsibility of accommodation manager within BCC is effective as
they are required to maintain proper and efficient running of accommodation facilities, residents
and tenants. Also, it is crucial for individual to develop and maintain proper cleaning services
and supervising the cleaning staff so that it ensures health and safety for the accommodation

provided to tenants. However, it is assessed that objectives set for all the employees should be
SMART so that it ensures performance to be accurately monitored and reviewed. For instance,
BCC employs skilled professional employees as it is essential for firm to maintain proper
security and safety of their customers and tenants in order to accomplish the set objectives
(Zhang, Waldman and Wang, 2012).
1.3 Identify areas of individual and team responsibility in achieving objectives
Main role of manager is to identify, assess, monitor and review the strengths and
weaknesses of individual as well as team. Thus, it is essential for individual to develop team
responsibility so that they can attain set objectives. Management of BCC is required to provide
effective training and development to individuals so that their skills and capabilities can be
enhanced in order to encourage them and achieve overall team dynamic (Pieterse, Van
Knippenberg and Van Dierendonck, 2013). However, in order to attain optimal individual and
team performance, business employs skilled workers and assigns them specific roles and
responsibilities to accomplish tasks. Further, business undertakes Belbin's Team Roles Theory in
order to identify people's behavioral strengths and weaknesses within the workplace and gives a
common language to show clusters of behavior that are needed. However, this model is suitable
at the time when business organizes responsibilities with team members and managers so that
desired organizational goals can be attained. Also, employee engagement is crucial as it helps
BCC to support the outcomes and satisfy tenants. Business also involves staff engagement in
decision making so that communication channels can be developed between management and
staff in order to attain overall organizational goals (Austin, 2013).
TASK 2
1.4 Need to create an environment of trust and support with others
It is essential for organization to create a culture of trust and support in order to overcome
conflicts. For instance, environment of trust helps individual to generate new ideas, problem
solving, developing self awareness and empathy. Here, the managers and leaders are responsible
for creating a culture of trust and support within firm so that overall goals can be attained. Also,
it is assessed that effective leaders are required to switch over different leadership styles in order
to create effectual culture that develops outstanding performance (Gong and et. al., 2013). For
instance, if a leader adopts visionary style that helps him/her to move people towards planned

objectives while, if leader undertakes democratic leadership style, then they involve each and
every employee in decision making and get commitment to attain desired goals.
However, it is essential for manager of BCC to develop effective communication which
helps in minimizing conflict. Thus, in order to attain this, business is required to employ a wide
range of inter-personal skills and facilitate effective communication. Within BCC, it is essential
to carry out main objective i.e. providing effective accommodation to tenants and customers and
ensure that they are satisfied with the services provided. However, accommodation manager is
required to develop effectual skills such as communication, questioning, need assessment etc, so
that they can determine the needs of consumers. Thus, it leads to improve performance by
individuals and develop a culture of regular improvement. Also, it is essential for managers to
minimize conflicts by providing the best accommodation to individuals and thus attain overall
consumer satisfaction (Crawford and Lepine, 2013).
2.3 Examine the causes of conflict and strategies usesd to minimize or prevent conflict
Conflict can be stated as the state when it develops opposition between the ideas,
interests, opinions or wishes. However, conflict within firm arises for varied reasons and thus it
is essential for leaders to overcome it. For instance, there are varied ways through which
managers can minimize the conflict such as mediation, collaboration, negotiation and other
interventions (Armstrong and Taylor, 2014). Following are the causes of conflicts stated below-
Type of conflict Goal conflict Conflict of emotions Conflict of ideas
Conflict details New accommodation
inspection methods are
introduced by the top
management that are
resisted by the
accommodation
manager (Dezsö and
Ross, 2012).
Individual
accommodation
manager feel angry,
sad, work load that
results into unsatisfied
customers.
Here, BBC is required
to provide proper
training to
accommodation
manager so that they
can overcome conflicts
and satisfy tenants
requirements.
Level of conflict Inter-group Intra-group Inter-personal
Manager develops
strategy in order to
Collaborating- It states
that individual is
Collaborating- Here,
top management
Compromising-
Superior management

manage conflict required to develop
communication among
different levels so that
desired goals can be
attained. Also,
managers are required
to communicate
rationale for changes
and offer additional
support and training in
order to implement
different strategies and
attain objectives.
introduces open door
policy so that each and
every individual is
supposed to
communicate with
each other without
hesitation. It also helps
accommodation
manager to minimize
workload and helps
them to provide best
accommodation to
tenants (Walumbwa,
Morrison and
Christensen, 2012).
is required to develop
common ground in
order to support
accommodation
manager and helps
them to attain
organizational
objectives to empower
them to render best
safety regulation to
tenants and customers.
Required resources Internal- It is essential
for organization to
provide training to
managers.
Internal- It is essential
for BCC to employ
skilled manpower as it
helps in minimizing
workload and support
others.
Internal- Requires time
and energy in order to
meet the issues of
employees (Klingner,
Nalbandian and
Llorens, 2015).
TASK 3
2.1 Evaluate individual and team performance against objectives
It is essential for organization to evaluate the performance of employees by using formal
system of performance management that helps firm to evaluate team and individual performance
against set objectives.
Performance management
process
Strengths Weaknesses

Job description It is the basis that helps
individual to describe tasks,
roles and responsibilities
(Oakland, 2014).
It assesses that often workers
changes their roles and tasks
but the job description does
not change with it. It is also
very difficult to detail every
component of job.
Induction It helps in informing
employees regarding what
organization expects from
them.
It is a one time process and
thus it cannot be revisited or
reviewed (Hope and Fraser,
2013).
Targets, goals and
management by objectives
BCC develops transparency
and motivation for certain
individuals in order to create
competition.
However, it is sometimes
inflexible and simplistic.
Appraisal It assists in providing
engagement and ownership.
Also, individual is required to
attain 360 degree feedback
from members (Wang,
Waldman and Zhang, 2014).
It is subjectivity and rigid.
Training, coaching and
development
BCC is required to promote
regular improvement in its
process so that tenants can be
satisfied.
Requires high budget and time.
Performance related pay By providing PRP it helps in
motivating individual.
Sometimes it creates bad
practice by awarding unethical
employees (Park and Shaw,
2013).

2.2 Examining methods of feedback to individuals and teams in relation to their performance
against agreed objectives
Following are the different methods that helps in providing feedback to individuals as
well as team in order to measure their performance against agreed objectives. These are as
follows-
Methods Advantages Disadvantages
Individual e-mail It is an effective method to
gain individual feedback and
thus helps in directing and
remaining confidential.
However, communication
done through e-mails within
BCC can be recorded in order
to use it later (Mone and
London, 2014).
Main disadvantage of
individual e-mail is that it is
very time consuming method
and also involves huge cost in
order to provide feedback to
individuals and teams.
Review of performance It is a formal system that helps
in reviewing the performance
of individual and thus enable
them to monitor the
performance and develop
follow-up-actions so that best
results can be attained.
Limitation is that BCC
management is unable to
effectively review the
performance of individuals
because its required effective
technology and methods to
monitor individual's
performance and attain targets.
Team meeting Here, it helps in providing
feedback to team and manage
the performance of team by
carrying out team meeting and
enhance productivity. Through
organizing team meeting it
helps individual members to
Disadvantage is that at the
time of team meeting BCC
faces issues in providing
feedback and manages the
performance of team to
improve the productivity. It
also affects the individuals

draw upon knowledge, skills
and capabilities that helps
them to overcome the issues
(Trevor, Reilly and Gerhart,
2012).
skills and knowledge to carry
out the desired targets.
Workshop It is organized in order to
provide feedback to a team of
BCC. It helps in focusing upon
a particular theme or issue so
that team members can focus
upon it in order to develop two
way communication and
support collaborative solution
to avoid issues (Mazmanian,
Orlikowski and Yates, 2013).
Its limitation is that BCC faces
problem in organizing
workshop as it requires to
focus upon individual to
develop two way
communication and bring
outcomes.
REFLECTIVE REVIEW- It can be reflected that through carrying out effective methods of
reviewing performance of individual and team it is essential for me to attain best results. Also, I
found that my team work is high and thus it results into efficiency and growth to achieve best
results. From the above analysis it can be assessed that it is essential for individual to develop
different methods of feedback to individual and team in order to enhance the performance
objectives and attain desired goals.
2.4 Explaining recording systems for performance assessment for individuals or teams
Following are the different sources of recorded information that helps managers to
measure the performance assessment of individuals and teams-
 Integrated system- It is an effectual information technology system that develops a
database which is used by BCC in order to maintain records of stakeholders and the
services delivered by firm. Also, it is effectively used in order to monitor and review the
performance of individual as well as teams. Information contained within the database
helps in complying with the legal laws such as Data Protection so that records of tenants

could not be leaked to other individuals (Lorinkova, Pearsall and Sims, 2013). Here, it
helps in monitoring and reviewing the performance of individuals and teams so that
effective information contained within the system in order to compliance with the service
level agreements and statutory requirements so that they can comply with data protection
legislation.
 Schedule 6 & 7 reporting- It is essential for BCC enterprise to fill relevant schedules
that is required to record and report specified matters and events. However, it is also
useful in order to monitor and review possible events that helps in maintaining
performance management system and examine the quality of accommodation services
provided by BCC accommodation manager to enhance the service delivery (Evans and
Lindsay, 2012). It is used to review the performance so that business can examine the
quality of employees service delivery process and thus it helps in attaining desired
results.
 Training and development- BCC is required to develop effective training and
development programs for its team members so that they can attain set objectives. Also, it
is essential for accommodation manager to supervise the annual meetings in order to
reflect continuous improvement within firm and attain customer satisfaction (Parmenter,
2015). BCC helps in maintaining performance review so that they can monthly
supervision and carry out meetings so that individual can review the regular improvement
and support team to attain objectives.
TASK 4
3.1 Examining how performance improvement cycle can support an individual and the team to
improve upon their performance
Performance management cycle helps in emphasizing upon the common objective and
support individual as well as team in order to interconnect the different stages which are as
follows-
 Determining performance expectations- It is the first stage of the cycle that helps in
planning and setting performance standards. However, the manager, team and workers of
BCC is required to maintain their performance so that set objectives can be attained
(Barsade and Gibson, 2012). For instance, accommodation manager is required to foster

effective training and development programs so that skilled employees can be hired and
achieve desired goals.
 Supporting performance- Here, the role of BCC accommodation manager is to provide
coaching and training to other workers so that they can enhance their skills and deliver
best accommodation facilities to individuals. However, it is attained by organizing
effective resources for supporting, gaining feedback from tenants and develop effective
communication within each other (Zaccaro and et. al., 2001).
 Reviewing and appraising performance- Ir is the third stage of performance
management cycle that helps in reviewing and appraising performance as it is a on-going
cycle. Therefore, regular supervision of managers is required and determining the
performance of individual so that desired targets can be attained (Aguinis and Kraiger,
2009).
 Reviewing performance standards- Here, reviewing the performance standards by the
managers and employees jointly helps in ensuring transparency and clarity within
workplace. It also helps in promoting collaborative culture in BCC and thus renders best
accommodation facilities to tenants as per their needs (Tannenbaum and Cerasoli, 2013).
3.2 Indicators of poor performance
It involves different indicators of poor performance which is the issue for managers and
thus it is essential for them to develop tactics in order to overcome it.
 Absenteeism is one of the major performance issue and thus it affects the causes of
responses. It is the method through which individual can measure the absences to ensure
objectivity and thus conduct return to work interviews and also offer flexibility to the
workers. It happens mainly due to heavy workload and thus results in bad results.
 Further, there are varied other indicators of poor performance as well such as customer
complaints. Therefore, it is essential for accommodation manager to review the
complaints of tenants regarding their safety and security and thus it is essential for
managers to effectively review the same. Also, a culture of trust should be developed
among employee and customers so that desired goals can be attained (Gong and et. al.,
2013). Here, individuals are required to provide effective solutions to their customers so
that they can develop trust and relationship among each other. Main reason behind