Business Process Mapping, Data Systems & Digital Transformation at M&S

This report provides an overview of Mark & Spencer's business processes, data management systems, and digital transformation initiatives. It begins by mapping the company's online ordering process and discussing key business decisions related to product design, distribution channels, and regulatory compliance. The report then examines M&S's digital transformation strategy, including its expansion into online markets and the implementation of new technologies to improve customer experience and streamline operations. Furthermore, it delves into the company's data management systems, highlighting the importance of effective data storage, maintenance, and analysis for informed decision-making. The report also explores the use of database management systems and big data analytics to gain insights into customer behavior and optimize business processes. Finally, the report discusses opportunities for employing intelligent tools and systems to further enhance efficiency and effectiveness within the organization.

Business & Management

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Task 1: The Company and Business Processes...............................................................................3
1.1 Business Process Map / Flow Chart......................................................................................3
1.2 Main/Key Business Decisions...............................................................................................5
1.3 Business Digital Transformation...........................................................................................5
Task 2: Data Management Systems.................................................................................................6
2.1 Information/Data Management Systems...............................................................................6
2.2 Database Management Systems............................................................................................7
2.3 Big Data for Business............................................................................................................8
Task 3:.............................................................................................................................................9
3.1 opportunities for intelligent tools and systems to be employed............................................9
3.2 Intelligent tools....................................................................................................................10
3.3 Implications.........................................................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12
Online:.......................................................................................................................................12

INTRODUCTION
Business management is a process in which organization discovers the principle and
operation of their business. Business management process in the organization determine the
controlling process within the business it also affects the internal and external factor of the
business. This report includes the information about the organization Mark &Spencer their
business process mapping and the organization key decision by which they establish their
business in order to make a market standard. Report also include the technology transformation
and the data management of the company and business intelligence tools used by the company to
improve the efficiency and effectiveness of the organization.
MAIN BODY.
Task 1: The Company and Business Processes
1.1 Business Process Map / Flow Chart
Business process mapping is a technique in the business process management which shows
process and function from starting to end process. Business process mapping in every kind of
business is needed because it a very useful method in business process management to control
the organization and operate the function of the organization. Business process mapping
determine the visual analysation in the organization through which every stakeholder of the
company understand d the process of the organization (Al-Fedaghi, and Mohamad, 2019).
For betterment of the organization business process mapping uses the flow chart to better
understand the process. Mark and Spencer is deals with the clothing and sell their product via
their physical store and visual store through the online store (Mark and spencer,2021). Company
also expand their business and now it deals globally with their products. For perfect business
process mapping organization first need to understand the task they have in the organization and
assigned delegate to the person who is eligible for the task. The tool of the business process
mapping determine the task in sequence as given in the below flow chart.
Online Ordering process of
MARK & SPENCER

This is an online order basic flowchart of business process mapping of M&S company.
For better work company can also set a deadline to complete the task. As Mark & Spencer
already set their deadline and assigned the work to the employee of the organization.
The importance of the business process mapping is;
It gives clarity to the organization. Business process mapping establishment of the business
operation procedures and organization also get better in the compliances with the help of the
business process mapping (Mc Loughlin, and et.al 2021).
Available in stock
Check payment method
Select one payment method
Process for the payment
Check details
Received the notification Finish procedure
If not available
Receive order
Check stock
Notify to the customer
Cancel order

Process of creating the map is;
Identify the stakeholder of the company and assigned person for the task, eliminate unnecessary
things from the task and make the sequence of the task in which manner the task is done.
The process of business mapping help the organization. In many ways such as; it reduces the
complexity in the business and it clarifies the goal of the organization to everyone.
1.2 Main/Key Business Decisions
the organization who is established the business decision and strategic for the betterment of the
company. M&S also strategic their business decision by analyse the product they design for the
customer and choose the better partner or the distribution channel various sources. The business
decision of the organization depend on the regularization of the organization and recommend to
the organization to deal with the regularization of the company in order to sustain their business
and maintain the product quality. In the business decision organization should analyse their
pricing factor that the customer they target for is satisfied with their pricing of the organization
(Grigore, and et.al 2018).
Business decision is important in the organization to identify the day to day exercise of the
business operation and hoe efficiently company maintain relation with their customer. Digital
transformation helps the organization in many ways. It helps the organization in strategic
business decision.
Company should have to state the mission by which they build their company and the goals.
Main strategy in business decision is to maintain the health and safety of the organization and
their employee because it's important factor. In routine organization should make a strategic
planning and company should narrow their focus on what they are actually doing. Company
should improve in their existing product as the M&S did with their product and improve them
and make their product environment friendly by sustainability of the product they have.
Company should have maintained the efforts they apply for the organization and for the better
experience they should have to go off-site to analyse their competitor company have. In clothing
product company have to make sure that they maintain the quality and their clothing stand
perfect in order to gain the business decision perfect (Migliore, and et.al2020).
1.3 Business Digital Transformation
Digital transformation indicates the process by which it deals in a create new and modify the
exiting process of the organization. Business digital transformation include the digitalization

procedure in an organization to modify the product organization have. Digitalization of the
business also include the culture of the organization and the customer expectation with the
organization to satisfy their need by the advancement in the organization. Because digitalization
somewhat eliminate the traditional methods and people will also get used to it. M&S launches
their digitalization in the approximately 46 market which is online site from where the people
like to buy the product. For example ; amazon and M&S own site. Digitalization in the
organization expand the retailer online growth over more than 100 countries where the
organization is situated. Online store improve the sales of the organization by approximately
75% of the organization (Mark and spencer,2021). It gives the organization to expand their
business more and standarize4 their product and the quality of the product company have. With
the help of digitalization organization increase their digital stores by which they sale their
product internationally all over the globe. With that company also understand the different
culture and society that's why they bring the 10 more languages in their app from where the
people can buy product of the company. The goal of the company is to transform their business
totally digital in long term. Because as nowadays people prefer to buy online rather than physical
shopping. Because of the help of digitalization company improve in their product line and
created a grocery expansion in their firm. Digitalization is end with the customer and their
preference. In past business maintain their whole data on the paper but with the help of digital
transformation company recognized their data on online basis without the use of the paper and it
also takes less time rather than write on a paper. Data transformation add value to the customer
satisfaction and give customer of the organization better experience with the product that
company have.
Task 2: Data Management Systems
2.1 Information/Data Management Systems
Data management is the process of storing and maintain the data of the organization and identify
the statistics of the organization. Effective data management is an important factor in the
organization that consist and process in the business to run in a better way and for the better
decision-making power in order to achieve the success after evaluating the data of the
organization. M&S easily estimate and planning of their mission and goals in order to achieve
their success. Data management process is contain the different function of the organization that
is accurate and accessible in order to maintain the data and function of the organization.

Importance of data management
 Data management is mainly used in the corporate sector, but it is also useful for the many
organizations, like M&S.
 Data management help the company in order to maintain and more accurately informed
and take decision in the organization better. For more achievement and get better
customer satisfaction.
 But organization clearly have to understand the importance of data management because
it has major information about the company and the decision-making of the company is
totally depended on the data they maintain.
For maintaining the data of the organization it takes the database management system for better
evaluation of the organization with the help of the database management system.
2.2 Database Management Systems
Database management system describe in the management of the data of the organization which
specialization in terms of the computerized data keeping system of the organization. Database
management system itself manages the data of the company and manage the record structure,
data formatting etc. as time passed the data base management system also changes.
Database system includes the hire achy method or the network model.
Hire achy model involve the top-level management of the organization. Top level to lower level
management (Polyzotis, and et.al 2017).
The data base management identify by these models include the difference and multiple relation
with the different sector or cross functional division of the organization. These models are
identify under the relationship database.
There are two type of database structure that company uses in the organization;
Flat database :- these type of database maintain in a plain file with the operation of data
maintaining in each row of the file of data that maintain by the company. Flat file of data base in
which the organization maintain their data contain simple structure. Like the relationship
database they cannot contain the various tables in the file they maintain (Grelck, and et.al 2019).
Multi file database:- this database management process in a multiple tables with multiple row
and columns which contain different- different section in the file which maintain by the
organization in order to sustain their product and stock they have.

M&S uses both type of database in their organization because they have various range of product
in their organization which maintain by the organization for that they should have to maintain the
simple and multiple database. Before company used to maintain their data in paper but as
advancement in the technology and database management system arrive after that company time
in maintain data is taken less, and they easily maintain their data.
Database management system uses an SQL programming language in order to maintain the data
of the company and keep that private within the organization. This help organization in contain
the durability and consistency of the firm.
2.3 Big Data for Business
Big data help the organization in order to gain the new opportunity within the organization. Big
data lead the business into smart business and make the business of the organization at high
position. Organization got value by using big data analytics. The organization get help in these
factors;
Cost reduce:- it gives the organization in reduce their cost because of them the organization get
helped and it reduces their cost because it is a one time investment organization will invest in the
big data analytics and after that it will give the company a better experience and reduce in their
cost.
Betterment in decision-making:- because of the fast speed and data organization will get help
in this and it will give the company advantage to make decision faster in order to retain their
customer. With the help of big data business will get help and make decision faster and
immediately.
Expansion in new product and service :- as company started its grocery product with of the
help of that it will give them an expansion and check the satisfaction of the customer by the help
of reviews and data analytics. Big analytics data give company power to understand the customer
need and purchasing power. With that organization easily understand and get help in order to
achieve the objective of the organization.
Mark & Spencer has main contain the value, innovation, trust, quality these factor is contain by
the organization by which organization attracts the customer towards the organization and it
gives them a better understanding.

Task 3:
3.1 opportunities for intelligent tools and systems to be employed
Intelligent systems are regarded to be the technically used platforms in the organisation in order
to deal with certain perceiving factors that every organisation for analyses. Considering the
company marks and spencer it is one of the retailing sector that is operating in terms of clothing
as well as various product is said to be one of the orientation where the intelligent systems will
play a havoc. The visual information as well as the statistical orientation will have to bring about
an exponential growth prospects in regard to the organisation and therefore the intelligent
systems will help to contract problems that are a part of organisational barriers (Aithal, 2017).
There are certain applications that will fall in regard to intelligent systems that are falling in
regard to the retailing sector where as this will help to identify the challenges that are a part of
organisational development. The uncertainty that is in regard to the accuracy which will have to
be maintained through the actions that are designed by the organisation will eventually be
managed by intelligent systems. The dynamic physical world is said to be continuously changing
and this change prospects will accommodate the possibility of environmental standards and
scalable solutions that would highlight the decision making criteria. The business intelligence in
retailing sector will have to deal with the data pieces that will formulate marketing strategies that
are a part of organisational upliftment. Marketing is one of those tools that will take products
into the customers and will also attain a good number of customers that are in regard to the
organisational plan and existence.
Assembling all these criteria in order to deal with the speculations of the competitive world will
help people to expand business and also orient with the external data that is following in regard
to the business performance. There are various techniques that are being followed by the
organisation marks and spencer and one that is in this regard is online shopping which is one of
the tools for growth prospect. This has gained a popularity where in the midst of pandemic that
has occurred and its presence online hack at the needs of people and also oriented the business
goals and objectives within the kind of statistical implications which we design. The essence of
smart advertising also brought about speculations in regard to how far it might reach people yet
there are certain circumstances where the organisation has the overwhelmed its choices and the
merchandise that is in regard to the company has been so responsive that it made online shopping
more prominent (Jena, 2020). The smart communication has managed to be one of the

spectacular approach by the organisation in dealing with the areas of interest where it has
brought about a personalization in communication channels with respect to the organisation and
how far they can bring about the retailing revolutions.
3.2 Intelligent tools
The competitiveness of the organisation will entirely depend upon how far the organisation is
being able to evaluate the choice of growth. The opportunities that are prescribed in 3.1 will
highlight the prominence of every tool in marks and spencer because it is one of the retailing
sector and it will have to focus upon its customers in a due course of time (Marom and Lussier,
2018). Its present online is one of the most advantages measure that has been derived and it is
also one of the biggest tool in order to stand in the midst of competition. It is not until when the
organisation evaluate the base of every formulation that it gets to incorporate in the journey that
it is moving ahead that it gets to be one of those industries ware competition can prevail. With
respect to consumers they will be satisfied with the online presence because all that they require
is products that are being delivered. These products are of number one quality and also they
stand as unique entities with respect to the organisational performance. The stakeholders in this
regard which are the owners as well as the employees along with the customers that are in the
organisation will get benefited with the right amount of profits that are being a part of
organisational transactions which has occurred as a part of purchasing. The strategies will have
to be smart enough in order to deal with the communication process because communication is
where the entire entity of the organisation event will realise. By maintaining communications
and as well as a proper customer care and support the organisation can also be and enhance
mechanism in dealing with the highest amount of competition that is being imposed over the
entire retailing sector (Ferreira Gregorio and et.al, 2018).
3.3 Implications
Security issues: online shopping criteria it is also necessary fact that the cybersecurity as well as
its rights are regarded to be one of the prominent issues that will have to be faced by the
organisation. In this regard the organisation has adopted technologies in order to prevent their
flights from hacking and also save writing their cookie policy which can be operated by
consumers. In this regard they will save that every information that is present on the site with
respect to consumer that will develop a trust amidst of customers.

Ethical consideration: ethics are considered to be one of the major aspects of the organisation
and therefore this will have to be maintained on a table bases such that they will not act as a
barrier for the organisational performance. In this regard while operating online as well as
developing the strategies over the technological implementation ethical considerations are all
aware that the organisation where they will not be any disruption of technology that is being
implemented (Erasmus and et.al, 2017). Employees are also provided with the right amount of
knowledge that is in their hearts as that there will not be any theft of information that is being
done from the end of employees.
CONCLUSION
The report concludes upon highlighting the aspects of business and management. Through this
report one can easily understand the synthesis that is fostered over the components and concepts
that are oriented with sustainable process in the organisation. The concept that will bring an
academic implications as well as generating original ideas that are a proposals for alternative
solutions in the organisation are being explained in this report. The business processes along
with the main decision making criteria are being explained in this report. Also the part of
management systems that are an analysis over the information criteria are being brought forth in
this report. And investigation regarding the applications of big data analytics tools are also
explained in this report will stop the report concludes upon explaining the opportunities for
intelligent tools as well as systems that are oriented in the organisation along with the
components of competitiveness and in the midst of its consumers. Reflection of various
implications like that of security services as well as ethical considerations explain in this report.

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