M&S & AI: Implementation Challenges, Insights, and Business Impacts

This presentation delves into the potential implementation of modern technology, specifically Artificial Intelligence (AI), within Mark & Spencer (M&S). It begins by outlining the background of M&S as a British multinational company specializing in fashion, food, and home products. The presentation then identifies key challenges in implementing modern technology, such as Return on Investment (ROI), collaboration with existing business operations, and the necessity for comprehensive training and development programs. It provides insights into the introduction of AI, highlighting its potential to revolutionize the retail landscape through customized promotions, real-time application of machine learning for inventory management, and enhanced customer experiences. Furthermore, the presentation analyzes the anticipated impacts of AI implementation on M&S, focusing on customer convenience, personalized shopping experiences, and automated inventory management. The conclusion emphasizes the potential for successful AI integration to improve customer experiences and addresses the challenges and impacts associated with its implementation. The presentation references academic sources to support its analysis of AI in healthcare and business contexts.

GROUP
PRESENTATION

TABLE OF CONENTS
 INTRODUCTION
 BACKGROUD OF THE ORGANIZATION
 CHALLENGES IN IMPLEMENTATION OF MODERN TECHNOLOGY
 INSIGHT OF THE INTRODUCTION OF MODERN TECHNOLOGY
 IMPACTS OF INTRODUCED TECHNOLOGY
 CONCLUSION
 REFERENCES

INTRODUCTION
 Modern technology is the process of efficiency
which is considered to be the speed and
efficiency that ensures and organization in face
to face communication, connection which is
essential for the health care provider.
 It also allows the organization in the
empowering of how the access can be
provided.
 In this project the chosen organization in Mark
& Spencer.

BACKGROUND OF THE
ORGANIZATION
 Mark & Spencer is that company which is also
abbreviated as M&S.
 It is British multinational company which has
its headquarters in London.
 Its specialty is in selling the products which
are related to the fashion, food and other home
products.
 This organization was founded in 1884 by
Michel marks and Thomas Spencer from
which it got its name.

CHALLENGES IN IMPLEMENTATION
OF MODERN TECHNOLOGY
 The challenges which the organization has to face in the
implementation of the modern technology is considered to be the
following,
ROI :
 The return on investment is very important for the organization
which has implemented modern technology through making
investment which is hard to pin down but is not an impossible task.
 It is the first challenge present before the implementation of modern
technology in M&S.
 It needs a new software for its connection with the business
operations

CONTINUE..
 Collaboration with other business operations :
 Modern technology needs to be implemented in the organization in such a manner
that the organization that it can collaborate with other departments of the organization
be able to collaborate with the changes.
 This is the reason why modern technology is very essential for all the functional areas
of the business to be comfortable with.
 Training and development :
 Without the training and development of the modern technology the modern
technology cannot be implemented as the employees are not able to adapt with the
use of such technology.

INSIGHT OF THE INTRODUCTION OF
MODERN TECHNOLOGY
 One of the most exciting modern technology which has made
tremendous impacts on the development of few organizations is
Artificial Intelligence.
 In the retail sector it is known as the reinvention of the retail
landscape which gives the organization a vision about the
customization promotion of the real time of application of machine
learning for inventory management.
 It allows the customers of M&S to the customers and operate more
efficiency.
 In the inventory management which powered by AI, retail is able to
help the organization in reinvention of its brick and mortar practices.

CONTINUE..
 Its introduction can respond towards the customers that unlike other ways of elimination of
waste and inefficiencies of the operations can make sense of the sheer volume of the serious
intelligence.
 This technology is extremely efficient in the collection of data and can easily connect and
convert this data with the insight for driving the actions of business outcomes.
 It can be used by M&S for their operations in which the software would allow the automation
of marketing activities which can be identified for purchasing certain products by the
customers.

IMPACTS OF INTRODUCED
TECHNOLOGY
 The impacts of the introduced modern technology in M&S
which is Artificial Intelligence is said to be the following,
 Customers experience convenience and personal :
 Artificial intelligence is considered to be the creation of the
shopping experience which is considered to be convenient,
personalized and enjoyable for the customers.
 Customers are able to find what they are looking for in the
store as it understands the needs of the customers.
 This technology is able to satisfy the customers experiences.

CONTINUE..
 Automated inventory management :
 AI is said to be the most consistent way of managing the inventory of
an organization. It allows develops a good comprehensive view of
stores, shoppers and products which helps the organization in
inventory management of M&S.
 It can be said that the AI inventory management is used utilizes the
proper understanding of the products and area which helps the business
in the identification of the out of stock items that are considered to be
effective in the pricing errors.
 Inventory robots have maximum accuracy which allows the business
to efficiently without having any sorts of mistakes.

CONCLUSION
 With the help of this project it can be concluded that the M&S
will be able to successfully implement the artificial intelligence
in the organization for improving the customers experiences.
 This project analyzed the challenges which this organization
would have to face in the introduction of the technology in the
business.
 In this project AI was chosen as the modern technology for
being implemented in the Mark & Spencer.
 This project analyzed the impacts which the AI would create in
the business operations of the M&S.

REFERENCES
 Davenport, T. and Kalakota, R., 2019. The potential for artificial intelligence in
healthcare. Future healthcare journal. 6(2). p.94.
 Davenport, T.H. and Ronanki, R., 2018. Artificial intelligence for the real
world. Harvard business review. 96(1). pp.108-116.
 Kelly, C.J., and et.al., 2019. Key challenges for delivering clinical impact with artificial
intelligence. BMC medicine. 17(1). pp.1-9.
 Lu, H., and et.al., 2018. Brain intelligence: go beyond artificial intelligence. Mobile
Networks and Applications. 23(2). pp.368-375.