Report: Contemporary Marketing Analysis of the Fast Food Firm Chopped

This report presents a comprehensive marketing analysis of Chopped, a Dublin-based fast-food company. It begins with an abstract and introduction, outlining Chopped's business model of providing nutritious and tasty food. The report then delves into the situational analysis, examining macro-environmental factors like economic conditions, legal regulations, and social trends, and micro-environmental factors such as suppliers, customers, and competitors. A SWOT analysis highlights Chopped's strengths (health-focused offerings), weaknesses (supply chain issues and higher prices), opportunities (growing health awareness), and threats (competition and intellectual property). The report further details Chopped's targeting strategy, segmenting its product offerings for various customer groups, including office workers, students, and health-conscious individuals. Product positioning is discussed, emphasizing how Chopped communicates its value proposition. The core of the report focuses on the marketing mix (7 Ps): product (nutritious and tasty food), place (Dublin locations), price (slightly higher due to quality), promotion (spot deliveries, coupons, and seminars), process (on-spot delivery), people (customer service), and physical evidence (nutritional labels). The report emphasizes the importance of each element's successful implementation to reach the target consumers.

Running Header: Contemporary Marketing 1
Contemporary Marketing
Name
School

Contemporary Marketing 2
Abstract
The assignment is on Contemporary Marketing to underline the various aspects of marketing of a
particular firm in modern days. The work is a research work presented to display the concept of
marketing principles taught in the class. It takes a particular organization as an example and
presents its aspects of marketing principles starting from marketing idea to help the learner get
accustomed with the macro and micro environmental factors along with swot analysis, targeting
and positioning. The last and the lengthiest part of the paper explains the significance of 7 p’s of
marketing mix.

Contemporary Marketing 3
Introduction
Chopped is a Dublin based fast food company that serves nutritious and tasty foods to its
customers who are health conscious but do not wish to compromise on taste. Chopped is a one
stop solution to people’s need to maintain a balance between health and taste. At Chopped the
foods are prepared keeping in mind both the requirements of taste and balanced nutrition of the
food savvy people. Foods served at Chopped come with a label that contains nutritional contents
of every food that is served to customers so that customers can make informed decision about
buying them (Chopped, 2019).
Situational Analysis
Macro environmental factors in marketing decisions
The macro environmental factors include factors which are out of organizations' control.
They are economical, legal, demographic, political, and social along with technological changes.
They influence marketing decisions in a significant way. Organizations have to consider all these
before finalizing their marketing plan to implement. Social factors relevant to food industry may
include prohibitions of some food items such as beef and pork. Demographic and economic
factor also plays a great role in marketing related decisions. A firm has to consider these two
before implementation of any marketing plans. Factors such as disposable income of the people
must be considered before launching a product (Snieska, 2015). Legal factors include
conforming to Food Authority standards of the state.

Contemporary Marketing 4
The economy of Ireland is a developed economy where people have lots of disposable
income which puts Chopped at an advantageous position with the kind of products they sell.
There is another that goes in favour of Chopped and put them in a position to capitalize. Obesity
epidemic is getting more common in contemporary days; as the awareness campaign to maintain
healthy lifestyle increases, more and more people are contemplating giving up junk food.
Micro-environmental factors
Micro-environmental factors include those factors which are within the firm's ability to
control, and the company considers all of them before arriving at a marketing related decisions.
They are suppliers, customers, and competitors. Other micro-environmental factors such as
intermediaries and resellers are not applicable here. Food industry such as Chopped has to give
due importance to suppliers, customers, and competitors. The provider's assurance and cost
effective raw materials provide advantage to the food industry. The customers' response decides
the fate of the business. The competitor always should be considered for any marketing
decisions. Competitors' pricing strategy, a variety of products influences the prospect of business
significantly.
The concept of Chopped is though new but it is not exclusive to Chopped; chopped has
many competitors in the nutritious fast food segment as the market for the category opens up
many opportunities for business. In food and beverage industry, one must have two or three
exclusive food products that helps attract and retain customers. This gives company the
competitive edge over its competitors. Chopped is ahead of its competitors in this regard; the
company’s most savoured exclusive product is Aromatic Flavoured Chicken curry with baked
rice flakes which is the one off product that helps Chopped establish competitive edge in the

Contemporary Marketing 5
market. Chopped mostly rely on supply of extra fresh vegetables and chicken along with other
dairy products. These products must be maintained at optimum level in stock sans which the
company would find problematic to deliver the food products as promised in its menu. In a fast
food industry one needs to have strong supply chain at optimum level of flow on a daily basis to
ensure timely flow of finished output products. Chopped concept is still new to the market.
Customers are becoming health conscious but they are also price sensitive which at times
becomes a problem for Chopped in attracting mid level fast food lovers (Blythe, 2019).
Swot Analysis
Strength
Strength of Chopped lies in its not so common combination of health and taste. Chopped
food products offers great taste and also presents health benefits. The company is also able to
generate food frenzy traffic during office lunch time by means of spot delivery and also offers
special coupons for short bites at meetings and conferences.
Weakness
Chopped has many weak points which the company needs to work on. Chopped has
issues with maintenance of supply chain while procuring raw materials which has the potential to
hamper final product and delivery. Chopped products are slightly overpriced than other fast food
products in the market.
Opportunities
The concept of Chopped is gaining momentum among fast lovers with increasing
awareness of maintaining nutritious food habit. Obesity is growing at an alarming rate all over
the world which has led to many campaigns promoting healthy lifestyle. Chopped foods can be

Contemporary Marketing 6
part of the campaign and promote the concept of nutritious food among fast food lovers.
Chopped also has the opportunity for international expansion in market like India and Brazil
where there are huge markets with their rising middle class population and prospering economy.
Threat
Chopped has few exclusive products which act as the USPs of the company. These
products are under constant threat of intellectual theft by competitors with the purpose of
emulating them. Chopped must have more diverse range of exclusive products to thwart the risk
of sabotage. Besides Chopped also has threats from suppliers and price rise of raw materials
which can negative impact on profit generation (Phadermrod, 2019).
Targeting strategy
The targeting strategy involves selection of prospective customers and designing a
product or services to the needs of that customer and targets that customer to sell the product.
Different varieties of products are used to target various groups of customers with the intention
of selling that product. Targeting strategy for a food company depends a lot on age group and
occupation of consumers. An office-goer in a hurry always likes to have foods which are well
packaged and can be consumed in a shorter time whereas targeting strategy for a dating couple
differs from that of office goers. Likewise targeting strategy for families may contain a variety of
foods meant for different age group and with different preferences.
Chopped segmented their various products and designed their products accordingly for
variety of customers involving office goers, non-veg lovers, vegan body builders and students.
As students preferred foods which are relatively cheaper because of their limited pocket size
food products such as Sandwiches, Butter omelet, and Turkish potato were prepared keeping
them in mind. For office-goers food products which are consumed easy and fast such as Chopped

Contemporary Marketing 7
Omelet Breakfast, Green salads, Bacon tomato were prepared keeping in mind that breakfast for
them has to finish fast. Food items for non-veg lovers and body builders were accordingly
prepared focusing them. Stuffs like grilled chicken and other costly foods were designed for
business class and families who venture out for eating together (Schlegelmilch, 2016).
Product positioning
Product positioning is communicating the attributes of products to its target customer. It
involves various channels of communication such as billboards, advertising, printing of
brochures and leaflets, etc. The punch line of product positioning plays a significant role in
making an impact on consumers' mind. Product positioning may be different for different groups
of consumers (Ali, 2015).
Chopped positioned their products among the various categories of consumers through
their effective policy of positioning and reached consumers. They recognized that although
pocket size of students are not big, they are more health conscious and they are also upcoming
business prospects as later they would be in a position to consume every varieties of foods. They
organized seminars creating awareness of health related issues and importance of healthy foods
at colleges and universities. Various billboards are erected at parks and outside gymkhanas to
position food products designed for body builders. Parks and shopping malls are full of
distributing hand-bills to target families and flexes have been put outside companies to position
Chopped products designed for office-goers (Chopped, 2019).

Contemporary Marketing 8
Marketing Mix
Marketing mix is a combination of product design, pricing policies, place, and
promotional strategy used by companies to market their product. For service providing industries
there are additional three marketing known as physical evidence, process and people. Under the
concept of marketing all the aspects of marketing mix have to complement each other and
depends directly on the successful implementation of each. If one of the elements are not
implemented properly, the other gets affected and the whole product or services may not achieve
the desired results. Proper use of marketing mix enables firm to reach their targeted consumers
and lays the basis on which companies target their prospective customers (JAIN, 2017). In
modern day marketing, the relevance of three additional marketing P’s has also gained
prominence in product industries too. In food and beverage industry, the importance of process
as one of the marketing P’s is growing in importance. Consumers now demand on-spot delivery
at offices or home more often than it used to be earlier. Food and beverage industries now have
to craft special policies with regard to product deliveries and consumer convenience in order to
boost their sales and profitability.
Product
The Products of Chopped has features to satisfy the needs of customers who are both
food loving and also concerned about fitness. The food products of Chopped come with a variety
of delicious food items in both the vegetarian and non-vegetarian category. It uses fresh and
quality ingredients, chicken pieces are well marinated and fresh. It also has the taste which the
consumers always crave along with the health prospects. The company's no compromise with
health with improved level of taste and flavour strikes chord with food lovers who otherwise find
themselves in a dilemma over choice of health or fast food. Company's nutrition label with every
fast food item and choice of consumers to select their choice of calorie and other nutritional

Contemporary Marketing 9
contents is a new concept to fast food consumers. This adds extra features to the company's
product and adds to the overall value of products (Kraak, V. I., Englund, T., Misyak, S., &
Serrano, E. L., 2017).
Place
The customers for the food products of Chopped are mostly found in urban areas and
metropolis where people from various places and countries visit. The main branches of Chopped
are located in Dublin as the city hosts many important events from across the country as well as
from other countries. Chopped products are big hits among athletes and sportsperson as they
provide all that athletes can demand. Dublin and other cities of Ireland have many sporting
complex and training centre for athletes and rightly, Chopped attracts these customers at its
outlets. Chopped products also attract customers who are office goer and work in top managerial
position who have disposable income. Irish are food loving by nature and them in infinite love
varieties which are evident from the fact that they have accepted the food culture of every
community.
Price
Price of Chopped food products are slightly higher than normal fast food prices. The
reason for the higher price is the specialized preparation in line with the promised nutritional
value of Chopped which is understandable. Chopped produces and sells many items starting
from a simple burger to Grilled Butter Chicken and Aromatic soft Chicken curry. Chopped has
three main categories of food according to which prices are charged. The first category is of
foods like burgers, sandwiches, and cheese rolls, prices of which are kept moderate. Chopped
specifically defines the next category as couples menu as they sit nicely with the company’s
policy of attracting couples and partners. Food products in the couples menu are priced
differently; some of them are charged moderately while some of them have high prices. The third

Contemporary Marketing 10
category is the executive category especially designed for meetings and official discussions.
They are high priced products for executives and foreign delegates who come for official and
business purposes in Dublin and other metropolis.
Promotion
Chopped uses all the promotional tools relevant in today’s business world; Chopped uses
large billboard campaigns at crucial city junctures that delivers the message of healthy eating
while not compromising with taste. Social media campaign of Chopped targets students and
professionals through personalized campaign. Chopped also runs and aids many video learning
materials on you tube where advertisements of Chopped products are run to lure students.
Chopped has dedicated videos on you tube for healthcare students where advertisements of
Chopped products are commonly seen. Chopped also takes part in many obesity awareness
campaign to promote their healthy foods. Chopped has also set up small cafeterias in large
offices to boost their sales. Chopped sponsors many college events to promote their products
among students and also offers discounts on special occasions such as Valentine day.
Physical evidence
Chopped outlets resemble 3 star hotels and most of the outlets are located in urban and
suburban localities. Most of the outlets has specialized lighting and decoration to attract
customers; the outlets uses colour effect at night to give cooling sensation to customers who
come for dinner. In some sub urban outlets of Chopped located beside amusement parks and
greenery, dining tables are spread across small open fields surrounded by flowers and small
plants. This gives aromatic sensation to its customers and attracts lots of couples at the outlets.
Chopped outlets are also located in malls and multiplexes which attract lots of food lovers on
weekends and holidays.

Contemporary Marketing 11
Process
The company’s chefs receive special training on nutritional aspects from Brian Lee and
Andy Chen to ensure that all of their foods conform well to the nutritional requirements of
Chopped. All the head chefs in Chopped are nutritionists and believes in strict adherence to
nutritional requirements.
The company mostly serves its customers through its employees and staffs that are well
trained in hospitality industry. Service boys of the company have dedicated uniforms for the
purpose and undergo special training for the purpose. Chopped also has on-spot delivery system
for its customers who provides door to door emergency service once order has been placed.
People
Chopped is managed and run by its employees under the guidance of Brian Lee and Andy
Chen who mentors every employee at Chopped. Chopped recruits nutrition experts who lay out
calorie and other nutritional content of foods that are prepared at Chopped. These nutritionists
are former physicians regarded as veterans in the field of nutrition. All of the company’s head
chefs are themselves nutritionists and comply with the company’s policy of nutrition and health
while preparing food. Every people at the company is dedicated and highly motivated to carry
forward the mission and vision of the company (Thieu, 2017).
Recommendations
Marketing mix is one of the most important elements of the overall marketing thing;
pricing of any product or services holds special importance to company’s sales prospect.
Chopped needs to find ways to reduce the price of its food products for which the company
would need to get rid of some overhead costs. Chopped hires lots of nutrition experts for
preparation and labelling of its food products. Proper training of assistance chefs can help

Contemporary Marketing 12
chopped brings down the requirements of nutrition experts and thereby cut costs associated with
producing foods. This may help the company bring down the price of its food products. In terms
of Targeting strategy, Chopped needs to produce more family oriented food products at
reasonable price and target large family gatherings at their outlets. Chopped does not seem to
have specific plan to attract children and pre- teens. Those are quite a big chunk of overall sales
prospect which Chopped needs to put their focus on. The company also needs to focus on
expansion plans in growing market like India, Brazil and China.

Contemporary Marketing 13
Ali, F. (2015). Inderscience Online. Retrieved from http://www.inderscienceonline.com:
http://www.inderscienceonline.com/doi/abs/10.1504/IJIL.2015.069634
Blythe, J. &. (2019). Essentials of marketing. Pearson U.K.
Chopped. (2019). CHOPPED, 12. Retrieved from www.chopped.ie: www.chopped.ie/
JAIN, M. K. (2017). An analysis of marketing mix: 7Ps or more. International Journal of
Advance Higher Education Research & Development .
Kraak, V. I., Englund, T., Misyak, S., & Serrano, E. L. (2017). A novel marketing mix and
choice architecture framework to nudge restaurant customers toward healthy food environments
to reduce obesity in the United States. Obesity reviews , 852-868.
Phadermrod, B. C. (2019). Importance-performance analysis based SWOT analysis. .
International Journal of Information Management , 194-203.
Schlegelmilch, B. B. (2016). Segmenting Targeting and Positioning in Global Markets. In
Global Marketing Strategy , (pp. 63-82).
Thieu, B. T. (2017). Linkages between Marketing Mix Components and Customer Satisfaction:
An analysis on Google in Hanoi, Vietnam. Journal of Economics & Business Research .