Analysis of Organisational Behaviour at Marks and Spencer: A Report

This report provides a comprehensive analysis of the organisational behaviour at Marks and Spencer, examining how culture, power, and policies influence employee behaviour. It evaluates content and process theories of motivation, exploring strategies to enhance employee performance. The report demonstrates the characteristics of effective and ineffective teams within a business context. Furthermore, it applies organisational behaviour philosophies and concepts to a business unit, offering insights into leadership, team dynamics, and motivational techniques. The analysis covers various aspects of organisational culture, including power dynamics, role definition, and task management, as well as the impact of both monetary and non-monetary rewards on employee motivation. The report also discusses the importance of team building and problem-solving groups within a business environment.

Organisation Behaviour

Table of Contents
INTRODUCTION......................................................................................................................3
TASK 1......................................................................................................................................3
P1 Analysis about how the culture, power, policies can influence the behaviours of marks
and spencer company and its influence on the culture of organisation..................................3
TASK 2......................................................................................................................................4
P2 Evaluation about content and process theories of motivational techniques.....................4
TASK 3......................................................................................................................................5
P3 Demonstration about an effective team and ineffective team...........................................5
TASK 4......................................................................................................................................8
P4 Application about the OB philosophy and concept within business unit.........................8
REFERENCES.........................................................................................................................10

INTRODUCTION
Organisation behaviour includes culture, structure, working standard, criteria and
performance of employees. It is a process under which management analyse and assess the
performance of employees and motivate them for higher performance . Human asset assumes
an exceptionally significant part inside organization by which partnership can accomplish its
decided focus inside particular era (Benson, Morgan and Filippaios, 2014). So as to set up the
arranging and executing it, staff's assumes an imperative part in the organization. In this
report, motivation strategies and speculations by which firm can propel and support
employees at the work environment has been methodicallly talked about with deference of
Marks and Spencer organization. Moreover, effect of motivation on the group execution and
accomplishment of firm objective has been additionally tended to in this report. Moreover,
examination of the way of life, power and legislative issues on the practices of the workers in
the Marks and Spencer organization has been additionally talked about.
TASK 1
P1 Analysis about how the culture, power, policies can influence the behaviours of marks and
spencer company and its influence on the culture of organisation
Firm culture alludes to the esteem, convictions, mentality, and appearances of workforce.
One might say that firm culture characterizes that how representatives functions, what is their
identity, esteem, convictions, thought, appearances and so on. Firm culture is an undetectable
however effective power that impacts the conduct of the individuals from that gathering.
There are different sorts of culture, for example, errand, control, individual and so on
Culture, power and legislative issues can influence the conduct of Marks and spencer
organization. Each organization have their own particular culture, power and strategies which
used to achieve its objective and objective inside era. A successful culture can created inside
the firm by set of approaches and power (Jones, 2013). Power is just close by in top
administration and expert. They need to set the arrangement as indicated by the way of life of
organization. With help of legislative issues organization can achieve its objective and
objective.
Culture assumes an extremely critical part in the organization which make an amazing
estimation of the organization. It is a sort of nature, conduct, convictions, connection, method

for working of individuals who leaving in the organization (Jenter and Kanaan 2015).
Hierarchical culture can characterize general workplace like structure, work, relationship,
esteem, conviction and so forth. According to the perspective of Handy's authoritative culture
are separated into four kinds which are as per the following-
• Power culture-In this sort of culture, all choice can take just by top administration in
the organization. Workers are to a great extent subject to the administrator and Manager. Top
administration order for errand and exercises of business to workers and faculty need to do it
as indicated by the administrator guideline and summon.
• Role culture-In this culture, workers is appointed parts and obligations as per their
instruction, ability, expertise and capability.
• Task culture-In this culture, Manager apportions the task and assignment to the
employees and they need to achieve the undertaking inside given day and age. Chief and
Manager manufactures the group as indicated by the objective of organization and everybody
need to accomplish that objective (Hendry, 2012).
• Person culture-In this culture, administration centers around the necessities and
prerequisite of individual at the working environment and make approaches and hones by
which their requirements can satisfy. In this culture, firm comprehend the esteem and
significance of workforce.
M1 Critically analyse about culture politics and power of the organisation
In the organisation, culture, legislative issues and power an extremely important part keeping
in mind the end goal to deal with the business exercises and address the decided target inside
determined time. Culture, control and authoritative issues can impact the direct of Marks and
spencer firm. Every association have their own specific culture, power and methodologies
which used to accomplish its goal and goal inside time. An effective culture can made inside
the firm by set of methodologies and power. Its turn out to be anything but difficult to
accomplish objective if culture is well viable inside organization
TASK 2
P2 Evaluation about content and process theories of motivational techniques
It is critical for the higher specialist of Marks and spencer organization to center around
the different strategies and procedures of employees motivation by which they can rouse for
higher and powerful execution at working environment. Employees Motivation is a procedure

under which higher administration energize and value worker's productivity and execution
and it measure as far as money related and non budgetary prizes.
Motivation is a properties through which chief or director can support, motivate and
acknowledge representatives at work environment. By utilization of motivation idea, chief
can support and rouse faculty's for higher execution and efficiency. There are different
motivation speculations through which organization can support and move for higher
execution.
In the part of motivation, there are different sorts of motivation hypothesis which serves to
the Marks and spencer Company in understanding the genuine needs and prerequisite of
person. Maslows hypothesis of motivation is one of the critical hypothesis and idea of worker
motivation which can characterize each individual needs of motivation. According to this
hypothesis of motivation, there are significant five sort of necessities of individual and
employees (Gardner, Gino and Staats, 2012). In the first place require is physiological needs
under which employees requires fundamental needs, for example, shield, water, nourishment,
rest, sex and so on. Organization ought to give legitimate course of action and offices
identified with these requirements, for example, give appropriate working hours, occasion,
noon, break time and so forth. Moreover, seating game plan inside the organization ought to
be additionally successful and appropriate so as employees can complete their work. Another
need is identified with wellbeing need under which individual requires insurance from
components, security, arrange , law, dependability, opportunity from fear and so on.
Therefore, working condition inside the firm ought to be free from peril and there must
legitimate security from questionable risk.
Another need of individual as per this Maslow hypothesis is love and having a place
require under which individual requires companionship, closeness, put stock in,
acknowledgment, accepting and giving warmth and love. This need of individual ca satisfy
by relationship and kinship with other like companions, life accomplice, family and so on.
Another need of individual is regard require under which individual requires nobility,
accomplishment, authority, freedom, notoriety, status, esteem and so on .Company ought to
give higher obligation, advancement, development opportunity and higher status so as they
can persuade and achieve the objective in superb way. Another need is identified with the self
actualisation require under which individuals requires self satisfaction, development openings
crest encounter and so on.

Consequently, one might say that as indicated by the Maslows hypothesis of motivation,
there are different sorts of need of employees so stamps and spencer organization should
center and satisfy these for keep up powerful execution of workforce. , keeping in mind the
end goal to enhance workers execution, organization should center around the every
employees need and make plan to satisfy that. Major there are two sorts of motivation
procedure that is financial and non money related. With regards to money related strategy,
organization can give compelling motivating force, incidental advantages, remuneration,
extra, perquisites and so on (George, Haas and Pentland, 2014). Then again with regards to
non financial reward, organization give thankfulness, acknowledgment, development
openings, higher duties, viable working condition, arrangements and so on. Likewise, by
taking investment of employees in the business basic leadership, Marks and spencer
organization can enhance motivation level of workers. Moreover, employees welfare program
and exercises canalsohelp to employees in demonstrating sound work space at the work
environment. Along these lines, one might say that there are different sorts of different
methods by which Marks and spencer organization can enhance motivation level of
workforce.
M2 Critically evaluate how to influence the behaviour of others through effective application
of motivational theories
Non-monetary rewards has taken after by organization to propel operational and center level
work force. For this, employees has given advancement, reward and other sort of
unmistakable and non-substantial advantages to the employees. While natural reward
frameworks have appropriate for senior administration level since they have assume enter
parts toward setting of goals and systems to achieve the mission and vision of the
organization.
Money related rewards can be arranged into immediate compensation which has included
motivations, pay, different sorts of monetary prizes and so on.
TASK 3
P3 Demonstration about an effective team and ineffective team
In the business firm, when at least two than two individuals cooperate with a specific
end goal to achieve some particular errand than it is known as gathering. Gathering is a group
of individuals who live respectively, cooperate for achieve some objective. With regards to

business firm, there are constantly formal gathering. Formal gathering are that gathering
which produced for some objective. In formal gathering, individuals cooperate keeping in
mind the end goal to accomplish focus inside a given time period. On the other hand casual
gathering is amass under which family and companion live. In this gathering, family and
companions individuals have their own relationship, there isn't any objective.
Group is a gathering in which individual have regular intrigue, objective, state of mind, needs
and recognition and so forth. In the group, all part have one shared objective which required
to accomplish by every part. In the Marks and spencer with a specific end goal to improve
quality and efficiency of administrations and item, group building is exceptionally important.
With help of group building, organization can without much of a stretch address its decided
target and goal. Group have turned into a famous method for sorting out workers in firm.
There are different sorts of group inside an firm
• Functional work group-Functional group is made out of authoritative part from a few
vertical levels of the company chain of importance which perform and work particular
hierarchical capacity (Gardner, Gino and Staats, 2012). In this utilitarian group, there is a few
subordinates and an administrator who has specialist to oversee inside task and outer
relationship of that office and division of the firm. In the Marks and spencer organization
there are different utilitarian division, for example, marketing, human asset, organization,
task and so forth. These all practical office have one separate chief who have duty is to
control and deal with the exercises a working inside the organization.
• Problem explaining group- This is another of the sort of group which is extremely
exceptional for the firm. The significant target of this critical thinking group is to address
particular issue inside the organization and discover best arrangement of that particular issue
and issue at work environment. In this group, all part meets up in the group for resolve
particular issue identified with the business. While that particular issue and issue settle then
all part can twist up the group. In the Marks and spencer organization with help of critical
thinking group, organization can address the particular issue identified with business and
discover substitute arrangement by measure up to commitment of all colleagues who have
successful ability and nature of critical thinking.
According to the above talk it has been discovered that inside the Marks and spencer
organization joint efforts an extremely pivotal part to address genuine issue and discover best
interchange arrangement (Gallo and et.al., 2014). In the refered to wander, with help of
successful group efficiency and nature of work canalsoimprove in viable way. A compelling
group have different attributes which are as per the following-

• Open communication- This is essential qualities of the powerful group as each part in
the group ought to straightforwardly speak with each other. They should share their objective,
criteria of working, thought, imaginative musings, sentiment, recommendation and so forth
with each other. While any practices and strategies are going to changed then part ought to
disks with each other.
• Effective authority Leadership is one of the real thing in the group on the grounds that
without group Manager, group can't screen, oversee and control. Manager assumes an
extremely urgent part inside the group by which each action and execution of colleague can
screen, control, immediate and facilitate successfully. Furthermore, with help of authority,
colleague canalsoget course and direction for accomplishing the assignment and focus of the
group, Thus., one might say that a compelling group can't be work without successful group
Manager and administration style.
• Healthy relationship-This is another of the significant normal for a viable group. In
the group, part ought to have successful and sound firm with each other and there ought not
be any contentions and issue identified with working. All part have successful coordination
and administration so as undertaking and focus of group can undoubtedly achieve.
• Coordination-Coordination should in the compelling group on the grounds that
without coordination, colleague can unfit to all in all offer shared objective and unfit to
accomplish the objective of group (Estampe and et.al., 2013). Coordination among colleague
can help to the group in accomplishing their objective inside particular timeframe so one
might say that in successful group coordination and administration is exceptionally basic.
According to the above dialog it has been examined that there are different qualities
and attributes of the powerful group. In the Marks and spencer organization keeping in mind
the end goal to build up a powerful group, administrator ought to comprehend the Tuckman
model of group improvement. This model of group improvement is as per the following-
• Forming-It is first stage under which colleague meets up. In this stage they have not
completely comprehended what work will do in this group. Some time , colleague endeavors
to get know their new partners.
• Storming-In this stage, colleague see each other nature, practices and propensities.
They all meets up for share each other supposition, see about the working. In this stage,
general relationship can work among the colleagues (Erez and et.al., 2013).
• Norming-In this stage, individuals comprehend the group objective, working
practices, approaches, strategies, criteria of working and so on .In this stage all part

comprehend the working criteria and shared objective of the group. Every part comprehend
their duty and part toward the decided focus of group.
• Performing-In this stage, at long last all part play out their parts and duty regarding
accomplish the objective of group.
Following are some effect of motivation procedure to enhance group viability in the refered
to wander
• Higher nature of work-This is one of the real effect of motivation system inside the
group as colleague can improve their working profitability and quality by which general
execution of group can decidedly upgrade. Likewise, so as to get the more elevated amount
of reward and gratefulness, inside workforce makes rivalry so every colleague gives their
earnest attempts and diligent work to accomplish the objective of group inside the firm.
• Healthy working condition With help of motivation method, each worker in the group
can complete their work in more great way and accomplish the objective inside given day and
age (Cummings and Worley, 2014). By this practices, condition inside the firm can end up
positive and solid so one might say that motivation system can help to the Marks and spencer
organization in enhancing sound condition at the working environment.
• Target can accomplish inside era With help of motivation procedure, group target and
objective can accomplish inside day and age in light of the fact that each colleague gives their
earnest attempts to achieve the objective. As they feels significant in themselves with the goal
that they perform in more fantastic way.
M3Analyse relevant team and group development theories
Group working is the most ideal approach to enhance the authoritative condition and
create solid connection between representatives. With help of group working, organization
can build its efficiency and benefit. With help of group working, organization can enhance
their working conditions and increment efficiency. It can rouse representatives for create
coordination at working environment so as they can construct solid and sound association
with each other. In an association, If there is emerge a specialized default then different
quality and gifted representatives contributes their endeavors to determine it. Group working
aids settle specialized issues at working environment

TASK 4
P4 Application about the OB philosophy and concept within business unit
Team working and profitability of an firm is critical by which organization can viably
and effectively accomplish its objective and objective. In the event that each part in the group
works in phenomenal way then they can without much of a stretch get abnormal state of
result and upper hand. What's more, authoritative perspective isalsoextremely critical to deal
with the execution and profitability of the group. Keeping in mind the end goal to enhance
and efficiency. Marks and spencer organization administrator ought to comprehend the Path
objective hypothesis under which Manager assumes an extremely pivotal part to deal with the
employees and workplace so as to accomplish the organization objective. In a straightforward
word one might say that Path objective model is a hypothesis in view of determining a
Manager's style or conduct that best fit for the work force and firm's condition. Furthermore,
based on this hypothesis, Manager assumes exceptionally urgent part through which
organization can accomplish the decided target and objective. In this hypothesis, Manager
give a successful direction and course to the colleague through which they can viably do their
work for accomplish the target (Budhwar and Debrah, 2013). With help of the administration,
Manager can deal with the execution of colleague and inspire them for higher performance.
The way objective hypothesis help to the organization in dealing with the workers execution
and profitability which help in tending to high upper hand. In a basic word one might say that
in the Marks and spencer organization with help of Path objective hypothesis, Manager select
particular conduct that are suited to the staff's prerequisite and workplace of the firm.
according to the way objective hypothesis, Marks and spencer organization ought to take
after the few stages for enhancing the execution and profitability of employees such
promotions decided the workplace and staff's attributes, select a fitting administration style,
consider on the motivational part that will help the worker succeed.
According to the above analysed it has been broke down that there are different sorts
of procedures by which organization can achieve its decided target and objective inside era.
Execution of group and profitability can undoubtedly improve with help of successful
initiative (Brewster and Hegewisch, 2017). However there are different sorts of boundaries
which can make a few sort of issue and issue to successful execution of Marks and spencer
organization. These boundaries are as per the following-
• Lack of viable expertise If among workforce they have absence of amazing aptitude
and qualities then their execution can contrarily impact. In the event that inside firm, absence

of talented workers at that point organization's execution and profitability can get down in the
market.
• Ineffective firm culture-Ineffective culture is another real obstructions of compelling
execution at the working environment. On the off chance that organization have not great
culture at that point organization's execution and efficiency can contrarily impact.
• Unhealthy working condition- Working condition is one of the significant thing by
which organization's execution can improve. In the organization working condition can help
to employees in dealing with their working in more astounding way (Alfes and et.al., 2013).
In the event that there is certain workplace then they can aggregately achieve their
undertaking and accomplish the objective. Without sound workplace, clashes and issue can
happen among workforce by which organization's execution and profitability can contrarily
impact.
M4 Justification about the range of concept and philosophies
The path objective model is a speculation in perspective of deciding a Manager's style or lead
that best fit for the work power and company's condition. Moreover, in view of this
speculation, this model aids in managing business entity and address determined target. With
aid of this concept it become easy to manager to maintain several activities of the company
and implement strategy for achieve the objective.
CONCLUSION
It has been analysed from this study that Human asset assumes an exceptionally
urgent part inside organization by which company can accomplish its decided focus inside
particular era. It has been also concluded that Coordination among colleague can help to the
group in accomplishing their objective inside particular timeframe so one might say that in
powerful group coordination and administration is extremely fundamental. It has been also
inferred that hierarchical culture, strategies and practices is imperative for the organization by
which it can adequately achieve its decided target.

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