Offshoring and Outsourcing Strategies: Marks and Spencer Analysis

This report investigates the concepts of offshoring and outsourcing within the context of Marks and Spencer. It explores the aims and objectives of the research, including understanding the concepts, analyzing risks and benefits, and determining their importance. The research methodology includes both primary and secondary data collection methods. Data analysis involves thematic analysis of questionnaire responses, revealing insights into the importance of outsourcing, required resources, benefits, and challenges faced by managers. Key findings highlight the significance of financial resources, personnel, and data in offshoring/outsourcing. The benefits include reduced costs and time savings, while challenges include legal barriers and long-distance operations. Recommendations emphasize the importance of legal expertise and strategic destination selection for successful offshoring and outsourcing. The report concludes with a focus on resource planning and its role in business expansion and customer satisfaction.

Research Project

Cover Content
• Introduction
• Research aims
• Research objectives
• Research Methodology
• Data analysis and interpretations
• Recommendation
• References

Introduction
• Globalisation is consider to be a process of creating integration among
economies by removing the cross border barriers with an aim to increase trade
flow among countries. The anticipation of globalisation proves to be boom for
several companies which are trying to expand their practices for increasing their
profitability as well as market value among the customers.

Research Aim
Aim: “The benefits and the risks of offshoring and outsourcing of functions for an
organisation.” A case on Marks and Spencer.

Research Objectives
• To understand the concept of offshoring and outsourcing.
• To analyse the risks and benefits of offshoring and outsourcing for Marks and Spencer.
• To determine the importance of offshoring and outsourcing for Marks and Spencer.
• Recommend some ways through which negative outcome from offshoring and
outsourcing can be minimised.

Research Methodology
• In addition to this, there are two types of data collection i.e. primary and
secondary in which it contain unique set of purpose and roles. Hence, primary
methods comprises gathering information from first hand that means direct
interaction with respondents on the other hand secondary collection encompasses
with acquiring data from various second hand sources like journals, magazine,
newspaper, articles.

DATA ANALYSIS AND INTERPRETATIONS
Data analysis refers to the process through which information is collected and gathered
in specified format, so it is easy for researcher to provide proper justification and
recommendation over outsourcing and offshoring of functions. Thematic analysis is
used to analyse information collected under questionnaire.

Theme 1: Importance of outsourcing and offshoring of
functions for an organization
Q1. Do you have knowledge about
importance of outsourcing and
offshoring of functions for an
organization?
Frequency
Yes 15
No 5
Yes No
0
2
4
6
8
10
12
14
16 15
5
Frequency

Theme 2: Resources which is required for outsourcing
and offshoring of functions
Q2. What are the resources which is
required for outsourcing and offshoring
of functions?
Frequency
Financial resource 12
Personnel 5
Data and Information 3
Financial resource Personnel Data and Information
0
2
4
6
8
10
12
12
5
3
Frequency

Theme 3: Benefits of performing operations through
outsourcing and off sourcing of functions at Marks and
Spencer
Q3. What are the benefits of performing
operations through outsourcing and off
sourcing of functions at Marks and Spencer?
Frequency
Reduced cost 10
Time saving 7
Uninterpreted workflow 3
Reduced cost
Time saving
Uninterpreted workflow
0
1
2
3
4
5
6
7
8
9
10
10
7
3 Frequency

Theme 4: Major challenge faced by managers of Marks
and Spencer while they outsource or offshore functions
Legal barriers
Long distance operations
financial issues
0
1
2
3
4
5
6
7
8
9
10
7
3
10
Frequency
Q4. What is the major challenge faced by
managers of Marks and Spencer while
they outsource or offshore functions?
Frequency
Legal barriers 7
Long distance operations 3
financial issues 10

Recommendations
• There must be hiring of legal expert who have knowledge about complete legal
laws and regulations with the help of which there is synchronise in operations
and possibilities of getting success is more. When some operations are allotted to
external parties, then it is crucial that it must assigned to authentic parties.
• If managers of Marks and Spencer are thinking to offshore business operations,
then they must select destination where resources are available at cheap rate and
scope of retail business is more.