Analysis of Recruitment and Onboarding Processes at Marks and Spencer

This report examines the recruitment and onboarding processes of Marks and Spencer, a British retail company. It begins with an overview of recruitment, including online methods and recruitment theories. The main body delves into selection methods, exploring ways to attract direct talent to reduce agency fees, and strategies to enhance the onboarding process. The report analyzes Marks and Spencer's current practices and proposes improvements, such as leveraging online recruitment, strengthening employer branding, and implementing flat fee recruitment models. The analysis covers various aspects, including reducing advertising costs, managing the workforce, and providing mentor support for new employees to improve the overall employee experience and reduce costs. The report concludes with a summary of findings and recommendations for optimizing recruitment and onboarding strategies.

Recruitment and
Onboarding

Table of Contents
Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
About recruitment.....................................................................................................................1
Explanation of selection methods............................................................................................2
Ways to attract more direct talent to reduce agency fees......................................................4
Ideas for improving company’s on boarding process............................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Recruitment generally defines to a process of determining, attracting, interviewing,
selecting, hiring as well as on boarding employees of company. In general, it consists of every
element from determination of a stuffing requirement to fulfilling it with right profile of
individuals in company (Soutar, 2019). As depending on size of Company recruitment is said to
be responsibility of a range of employees. Whereas boarding refers to a workforce process in
terms of introducing a new employee into company. As on boarding can also be referred as
socialization. it is said to be an essential element of company that helps their new employees in
order to understand their position as well as their job roles and requirements. This report is based
on recruitment and on boarding of Marks and Spencer which is a British company that
specializing in selling home products, clothing as well as food products of their own label. This
report includes recruitment process which is used by company, explanation of selection methods,
ways to attract talent in order to reduce agency fees, ideas for enhancing companies on boarding
process along with it conclusion.
MAIN BODY
About recruitment.
Recruitment is refereeing to the overall process of identifying, attracting, screening as well
as shortlisting and interviewing with the suitable candidates for specific jobs within the
organization (Gaur and Riaz, 2019). As well as recruitment can also refer within the processes
that is involved by choosing the specific individuals. The recruitment also depends upon the size
of the organization. The recruitment is also responsibility of the range of workers. The larger
organisation is consisting of entire team of recruiter. However, many of the organisation may
consist of the entire team of recruiter, while many of the organization is doing the outsourcing
recruiting from outside of the firm. As well as company is always recruiting the candidates for
the new positions through advertisement, like job boards, social media advertising and many
more. Now, within the respect of the company Marks and Spencer further discussion is about the
online recruitment as well as recruitment theories etc.
Online recruitment:
Online recruitment is the process of using the internet process that is actively seeking out the
recruited talented candidates for the organisation. due to internet has become one of the primary
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as well as talented acquisition (Saben, 2019). This is basic goal of internet to recruiting same as
the traditional recruiting. The difficult part of online recruiting is deciding the best way to
provide the job offer to the candidate. Apart from. This Marks and Spencer are also using online
sourcing strategy for the potential candidates, will be discussed below-
Techniques:
 Strengthen the employer brand: employer brand is very important for generating, the
interest within the open job that is very important for making faster hires. Mark and
spencer are using the strategy by doing the great company work they are mainly focused
within the interview process, which is really important for hiring the best suitable
candidate for using many of the employment options.
 Use range of candidate sources: Marks and spencer is using the diverse range that help
to improve the speed of recruitment. This is the best way to get more and more
candidates that is related to the company main source of recruiting. That sometime
sometimes is failing to produce finalist candidates.
 Use collaboration tools on the recruiting/ hiring team: the company mark and spencer
are focused on doing that company is not having any mis communication or slow
collaboration with the team each other (Bolick, 2020) (Bhalgat, 2019).
Strategies;
 Nurture passive candidate: The passive candidate is being nurtured within the company
to enhance the sources of the candidate (White, Fetter and Ruth-Sahd, 2019). This assist
in building the relationship with passive candidate on the basis of providing the valuable
information like they are taking interest in the content of the company Mark and Spencer
and in the future job opening.
 Use tool for contacting candidates: The new tools helping the company as well as
potential customers, by the help of finding email address that can be easily found online.
As for example the tool rocket reach can capable to take the peoples contact with the help
of information from by the use of public
Explanation of selection methods.
After the recruitment process the selection process plays great role for selecting most
suitable employee that contributes their efforts for the completion of long period of goal. The
company success of Marks & Spencer is mainly depending upon their selection process. They
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aim towards selection of best skilled as well talented employee without wasting much time. This
can be only possible by selecting appropriate mode of approach of selection.
 Looking appropriate way to attract more talent in order to reduce the agency fees: The
ultimate aim of Mark & Spencer is eliminating or reduce the fees of outside agency for
selecting suitable candidate (Wu, 2019). This is not appropriate approach of selection as
it will raise the cost of hiring and decrease the profitability of company. That is order to
reduce outside agency fees company focus upon selecting within company itself by the
method of interviewing of applicant candidate. The interview process of selection
combines of own set of question that match with the job position skills and knowledge.
This process will reduce the cost of agency fees as interview question help company to
find out whether candidate is fit the job role as well as position or not. After that
company focus upon taking test of technical knowledge in order to check ability to
compete with other competitors or not. Company select large number of candidate from
the online platform such as LinkedIn as there is a great opportunity for selecting most
experience, skill and competence knowledge. This is one the great platform where they
can hire employee who match with skill of job position. This will reduce cost of hiring
that may occur in the agency fees.
 Looking appropriate way to enhance on boarding process: The on boarding process
important role for the pivotal moment in order to reduce the pressure of tenure of
company. This will cover basic foundation knowledge with growing experience of
working. That is why building strong on boarding process is most essential to enhance as
it updating the culture company. The Mark & Spencer company on preparing team so
that it will prepare for the inevitable dynamic concepts for the successful competition of
the dynamics. So that this will assist performance in more inclusive way. After that
company leads towards use of unique language so that each employee will feel in more
comfortable way to convey specific message while delivering message to others
departments employee. In the process to improve the on boarding process it will leads
towards contextualise its experience so that all useful information will successfully flow
in the organisation (Suresh and Dyaram, 2020). This will deliver more dedication towards
employee cultural improvement. Company also creates in boarding inclusive experience
so that while hiring or selecting candidate make more comfortable circumstance. So, the
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candidate will put out its maximum efforts in understanding maximum efforts for
company rules and structured policy. This will facilitate personal touch while selecting
appropriate candidate for company success.
Ways to attract more direct talent to reduce agency fees.
As order to reduce the amount of agency fees of company it is essential for them to attract
skilled talent in order to accomplish their plan goals. As it helps in in increasing effectiveness as
well as efficiency of company in terms of hiring effective talents that can be able to work with
their higher level of performance according to their specialisation.
In relation with Mark and Spencer they can attract direct talent in order to decrease agency
fees with the help of various methods (Bolick, 2020). By deciding on the type of agency it is
crucial to analyse it in accordance with all the business goals and objectives and as per the
budget. There are various tools and techniques through which a company can set up a direct
talent on the basis of which agency fees can be reduced. In terms the company it is further been
explained as below:
 Reducing advertising costs: To enable all job positions on website Mark and Spencer
decided to reduce some of their cost reductions which allows their company to initiate
considerable number of candidates at reduced cost in comparison to attract direct talent
through other sourcing options (Young, White and Dorrington, 2018). With the help of
internal talent pool all sourcing and advertising costs gets reduced through which
productivity gets enhanced. When a direct talent gets encouraged the factor of retention
got increased. The company reduced their agency fees with the help of taking advantage
over all the recruitment procedure through which considerable savings got enhanced.
Mark and Spencer also reduced their agency fees with the help of applying the method of
green recruiting. Through this they followed paperless procedure and it directly led to
both cost savings as well as attraction of direct talent.
 Flat fee recruitment: In context with Mark and Spencer and attracting direct talent they
avoided high recruitment costs by applying the model of flat fee recruitment business
model. In terms of this it becomes beneficial for them to attract direct talent and reducing
agency fees. With the help of this company need to pay just a specific amount of in terms
of promoting the job advert across various job boards as well as certain social media
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sites. With the help of this they attracted direct talent in terms of being passive in the
market.
 Managing workforce: Mark and Spencer leads proper employee engagement,
involvement as well as participation. The company attracted more direct talent with the
help of implementing open and honest level of communication on the basis of which
various opportunities were been given to them and real involvement was done. It
becomes crucial for a business organization to reduce their certain agency fees. The
company always indulged into committing the direct employee engagement as well as the
level of participation on the basis of which other agency fees was getting reduced.
There are many ways which a company can apply in order to reduce all overall cost. With
respect to this Mark and Spencer also followed different ways through which they were able to
attract direct talent and reducing all the agency fees (Moffat, 2020). The costs which are
involved within their recruitment procedure so for this before assessing direct talent they used
the approach of properly creating a detailed budget and setting up an average cost and in
accordance with that followed the further process.
Ideas for improving company’s on boarding process.
As there are various methods as well as ideas which are used by company in order to
improve their on boarding process. It is necessary for company to focus on improving their on
boarding process so that newly joined employees will be able to feel familiar with work place
more speedily in terms of their working (Vishal and Arundathi, 2018). In terms of Marks and
Spencer some of ideas which could be used by company in order to improve their on boarding
process are as follows:
It is important for every organization that they properly follow the process of on boarding
through which better improvements can be done and no issue further arise in future.
 Partner mentors with new employees: The main element which is involved within the
process of onboarding is that there is efficient support system with all the employees. In
relation with this Mark and Spencer should also provide a support system in context with
a mentor in order to adapt new position. Employees may face many difficulties at their
initial stage so with respect to this company should also apply this process so that
improvement can be done in them on-boarding process. The procedure of onboarding
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should always be perfect so that neither business faces any kind of problem nor the new
employees. So, Mark and Spencer should make improvements with the help of hiring a
new mentor who is well acquainted with all the information regarding company, its
culture and so on.
 Keeping the onboarding process simple: In context wit this when a company decides to
hire a new employee the main focus should always be on just providing the information
which is related with their roles and responsibilities so that they don’t get confused. In
relation with Mark and Spencer they should also use this strategy in order to make certain
improvements on their process of onboarding (Bhalgat, 2019). With the help of this the
level of anxiety also gets reduced. When a new employee enters the organization the
most important thing for them is that everything is performed in a simple manner because
they may get frustrated and as one of the top most organization it is very necessary that
all the people working in the organization is not been frustrated and is able to provide
efficient level of services to all consumers.
 Give onboarding a social touch: By looking at the current situation each individual is
highly social in nature as everyone remains active on social media both while at home as
well as at the workplace. In terms of the onboarding process company can make
improvements with the help of initiating in house forum also (Eschenbrenner, Nah and Lu,
2018). The most necessary thing is to develop the level of communication because on the
basis of that effective level of services would be provided. In relation with this Mark and
Spencer should also create an in house forum for all the new employees.
CONCLUSION
From above report it could be concluded that recruitment is said to be an essential process
for company e which is to be performed in order to higher effective as well as skilled applicants
in order to fulfil their job requirements that can perform their work in order to accomplish goals.
Along with that on boarding is said to be a process where new employee who is being hired in
company introduced in workplace as well as about their job responsibilities. This report explains
about recruitment and on boarding process of a retail company where recruitment process which
is selected by company is explained along with their selection methods that could be used by
them in order to hire talented employees is measured. Along with that this report explains about
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different manners that could be used by company in order to higher talented employees as well
as to reduce agency fees. As that there are various methods that could be used for enhancing
companies on boarding process which is mentioned in report.
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