Marks and Spencer: E-commerce and Internet Business Operations Report

This report analyzes Marks and Spencer's use of e-commerce and internet services. It examines survey results on topics such as the use of the internet, e-commerce types, benefits, and customer satisfaction. The report presents findings, including the use of digital conference and smart payment systems. It concludes with recommendations for improvement, such as enabling room technology, providing proper employee training, enhancing security measures, and considering employee suggestions. The research aims to provide insights into how Marks and Spencer can optimize its digital strategies and enhance business operations.

Managing successful
business project
Communicating findings and appropriate recommendations

Theme : 1 Marks and Spencer organisation is
using internet for improving business operation?
Is Marks and Spencer organisation is
using internet for improving business
operation?
Yes 8
No 4
Not sure 3
Total 15

Theme : 2 Different type of e-commerce and
internet services is used by Marks and Spencer
organisation
What type of e-commerce and
internet services is used by Marks and
Spencer organisation?
Digital conference 4
Smart payment 11
Total 15

Theme : 3 E-commerce and internet services is
beneficial for organisation
Is e-commerce and internet services is
beneficial for organisation ?
Yes 9
No 4
Not sure 2
Total 15

Theme : 4 Customer satisfaction is increased after
using e-commerce and internet services inside
organisation
Is Customer satisfaction is increased
after using e-commerce and internet
services inside organisation ?
Yes 7
No 4
Not sure 4
Total 15

Theme : 5 how would you to recommended to the
management related to e-commerce and internet
services within the organisation
How would you to recommended to
the management related to e-
commerce and internet services within
the organisation
Using mobile technology 11
Smart payment 4
No recommendation 1
Total 15

Recommendations
There are different type of recommendation that can be identified from the
research conducted. When these are taken into proper consideration, then the set
of issues that are being faced be solved in appropriate manner. With this respect,
below given are some the recommendations:

Cont..
Enabling room technology
Proper training to employees
Raising security
Suggestion from employees

REFERENCES
Collins, A. and Halverson, R., 2018. Rethinking education in the age of
technology: The digital revolution and schooling in America. Teachers College
Press.
Dowds, G.L and et.al, 2017. A Window to the Outside World. Digital
technology to stimulate imaginative mobility for rural housebound older adults.
In Geographies of Transport and Ageing.
Henderson, M., Selwyn, N. and Aston, R., 2017. What works and why? Student
perceptions of ‘useful’digital technology in university teaching and learning.
Studies in Higher Education. 42(8), pp.1567-1579.

THANK YOU