Marks and Spencer: Business Report on Key Functional Roles Analysis

This business report provides an analysis of the functional roles within Marks and Spencer (M&S). The report begins with an introduction to the company, established in 1884, and its operations in the retail sector. The core of the report examines key functional roles, including marketing, which is crucial for promoting products and improving sales; finance, responsible for budgeting and financial reporting; operations, which manages supply chain and logistics; and human resources, which focuses on employee development, recruitment, and retention strategies. The report highlights the importance of each function in contributing to M&S's overall profitability and growth. The report concludes that an effective integration of these functions is essential for the company's success and competitive advantage in the market. The report references various books and journals to support its analysis.

Business Report

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
Importance of different functional role ......................................................................................3
CONCLUSION................................................................................................................................4
REFERENCES ..............................................................................................................................5

INTRODUCTION
Business organisation is considered as the corporate entity established in order to meet
objectives of raising profitability out of the operations (Khan, Dweiri and Jain, 2016). This report
is based on the case study of Marks and Spencer. Company was established in the year 1884 by
Micheal Marks and Thomas Spencer. Company operates its business operations in retail sector.
This report will project about different functional role involve in the organisation structure of the
Marks and Spencer.
TASK
Importance of different functional role
Organisation structure of Marks and Spencer is comprises with different functional roles
that can be segregated in the following manner.
Marketing Function
Marketing is among the crucial functional role involved in the organisation structure of
Marks and Spencer. Marketing involve promoting company's products in the target market. This
functional activity effectively improves company's profitability as it has a direct connection with
company's sales (Nwichi and Chukwuka, 2017). Marketing of products of company involves
projecting all features and characteristic of all the retail products offers by Marks and Spencer in
order to fulfil the needs and requirements of target customer's of company. Marketing also put a
huge impact over company's growth potential in target market. As it improves the sales of
company's products and brands which also improves growth potential of company.
Finance Function
Finance function is also a crucial operational activity involve in the operation functions
of Marks and Spencer. Finance function involve framing budgets for conducting operations and
also to project company's financial position by preparing books of accounts of Marks and
Spencer.
Operation Function

Operation functions involves supplying company products at all the stores and retail
outlets of Marks and Spencer. It also comprises with activities like inbound and outbound
logistics and other associated functions of company. Operation functional involve controlling
and monitoring of all the activities associated with the business operations of the company.
Human Resources
Human resources has the role to develop effective strategies sin the organization to
increase the potential of employees. This department support Marks and Spencer by providing
effective employees relation strategies to retain them, and increase their job satisfaction
effectively. This helps the company to reduce the cost and motivates employees by rewarding
them to increase their performance to achieve objectives effectively (Bailey and et.al., 2018).
Human resources department also helps all the department to provide potential employees by
effective recruitment and selection process of Marks and Spencer as it is very essential for
company to maintain its work culture and improve the potential to compete in market to attract
more customers. Human resource department has the responsibility to understand the
behavioural patterns of all the employees to create their career progression plan and motivate
them to become more effective. This department also, provide effective understanding of all the
roles and responsibility to increase the communication in the organization effectively. It is very
essential for employees of Marks and Spencer have effective skills to increase customers
engagement in the outlets and increase sales to achieve overall objectives of the company.
CONCLUSION
This report concludes that it every business need to adopt effective finance, marketing,
operation and human resource department to effectively grow in market and gain higher profit
margins.

REFERENCES
Books and Journals
Bailey, C and et.al., 2018. Strategic human resource management. Oxford University Press.
Khan, S. A., Dweiri, F. and Jain, V., 2016. Integrating analytical hierarchy process and quality
function deployment in automotive supplier selection. International Journal of Business
Excellence.9(2). pp.156-177.
Nwichi, C. K. and Chukwuka, E. U., 2017. Manpower Planning as a Tool for Enhancing the
Performance of Public Organisation. Nigerian Chapter of Arabian Journal of Business
and Management Review.62(5463). pp.1-8.