Factors, Approaches, and HR Support: M&S Change Report

This report provides a comprehensive analysis of organizational change within Marks & Spencer (M&S). It identifies six key internal and external factors necessitating change, including employee strength, operational efficiency, marketing strategies, and technological advancements. The report examines the impact of these changes on M&S, such as increased efficiency and new business opportunities. It explores three main factors driving the change process: competition, technology, and the need for improvement, along with government regulations. Furthermore, the report details three change management approaches: educational communication, participation and involvement, and negotiation. It also discusses three behavioral responses of employees during change, including demotivation, performance changes, and stress. The report concludes by outlining three ways HR can support staff through change: aligning with management, implementing effective communication practices, and providing specialized support where needed. The report emphasizes the importance of adapting to market trends and customer demands for the company's continued success.

Supporting change
within organization

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY ................................................................................................................................1
Six internal and external factors needed for change in organization..........................................1
Ways in which the change impacted on the Marks & Spencer...................................................2
Main factors involved in the change process of Mark & Spencer:.............................................2
Three Approaches that could have been used to managing the changes ...................................3
Three different behavioral of people during change ..................................................................3
Three ways that in which HR could support their staff during the change.................................4
Brief description of organizational .............................................................................................4
CONCLUSION................................................................................................................................4
REFERACESS.................................................................................................................................5

INTRODUCTION
Supporting changes is the process in which any company or organization change in their
working style or their working method , change in organization is important so employees of the
company can learn new skills and they can explore new opportunities it can be beneficial for
organization. This report will analyze and identify six internal and external factors that meant the
M&S needed to change and also will discussing about the three ways that can impact
organization business. This report will also conclude three approaches and behavioral responses
of the people. It will also discuss about the three ways hr can use to support individuals . In the
end b riff description about organization.
MAIN BODY
Six internal and external factors needed for change in organisation
Internal factors
The strength of employees
Strength of the employees is an impotent internal business factor. It is important for
Mark & Spencer to check if their workers are motivated, skilled or talented (Bada, and et.al.,
2019). They can give better result as compare to the unmotivated worker or less talented
workforce.
Organizational and operational
It is important for M&S update their supply chant if it is outdated (Beech and MacIntosh
2017). It factors are also important part of the organization so company should evaluate their It
system.
Strategies
Mark & Spencer should changes their strategies if the market trends and customer
demand is change. They need to make new strategies for new trends and customer demands
Innovation
M&S need innovation in order to keep up with their competitor in the market. It include
marketing, promotional initiatives in marketing plans and training of the staff
Leadership
A great leaders always inspire their staff to work . Better and skilled full leader can
bring change in the M&S.
Communication
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A better flow of communication can be beneficial for M&S (Bada and et.al., 2019). It is
important for them to run communication practices in the company.
External Factors
Technological Changes
M&S can adopt new technologies so they can compete with their competitors.
Marketing conditions
Development in the product according to the changes in marketing conditions.
Strategies
New marketing strategies can bring change in the organization.
Ways in which the change impacted on the Marks & Spencer
 Increased efficiency - change in marks & Spencer can increases the efficiency of work,
which make satisfied both employees and customers of the marks & Spencer.
 New opportunity for business - the capability to claps change can help employees in the
marks & Spencer by design new business opportunity (Moxen and Strachan., 2017).
Workers of M&S vigorously administer them-self to learning new system in the office or
also guide others who feel afraid.
 Attitude & moral - change in the marks & Spencer affects the attitude of employees in
organization, change in human resources of the marks & Spencer which allows good
works environment for example implementation of the casuals for entire marks &
Spencer staffs.
 Staying with industry trends - change help marks & Spencer to stay with the current
trends of the industry, which compose it more attractive to customers.
Main factors involved in the change process of Mark & Spencer:
 Competition: with the increase and growth in the population and trends we find many
new competitor in the global market. Consequently, marks & Spencer needs to change in
their marketing strategies of their product and services.
 Technology: Due to sudden technological changes in business environment (Kacperczyk
and et.al., 2015). Marks & Spencer is adopting new technology for there organization.
 Improvement: Mark & Spencer needs to announce new approach or make some
improvement in the process to increase the work effectiveness or efficiency of M&S.
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 Rules and regulation: there are many rules and regulation formulated by the government
for different business. Changes made by the government affects Marks & Spencer.
Three Approaches that could have been used to managing the changes
Educational and communication
M&S should inform employees about their changes in the organization so they can also
involve in the change process (Jackson 2016). Good communication in the organization can be
supported by the proper training and other forms of the education. Employees will have
understanding of changes in the in the organization they will also understand the purpose of the
change process in M&S and they will be more cooperative in the process.
Participation and involvement
Mark & Spencer can increase the involvement of the employees by giving any
assignment, the resistance to intended organizational change can be reduce (Kacperczyk and
et.al., 2015). In a result , worker will more loyal with the company and they will give more focus
on teamwork and worker will help each other in work so that the desire change can be
implemented in the company.
Negotiation
During the change if employees of the M&S lose power or task then it is important for
company leaders to keep them motivated (Beech and MacIntosh 2017). They can give them
positive directions and also can motivate them by incentives or they can give promotion in their
job.
Three different behavioural of people during change
Demotivate
Some employees of the M&S company can be demotivated from the changes in
organization. It will be hard for them to accept those changes so it is important for leader to keep
them motivated (Kok and et.al., 2016). Employees can be face problems related to the finance.
Performance
Changes can affect on the performance of the employees they can lose their regular
performance and this can directly affect on the company's growth. But it can bring positive
affect as well if they are contributing on the change process.
Stress
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Organization change can reduce the stress of the worker because new strategies will be
implement and that will help them to work less.
Three ways that in which HR could support their staff during the change
Align with Management
It is important for management of the M&S company to understand the vision. HR
manger should align with the management and take deep drive into the long term vision for the
M&S (Jackson 2016). Its important for them to understand the changes which are occurring.
They should motivate their staff members to accept the changes
Communication
HR should apply the communication practices during the change. It is important for them
to make them understand that why changes are important for organization (Kacperczyk and
et.al., 2015). They can run communication practices so staff can understand organizational
objective and they can perform well in the task.
Provide special support where needed
HR mangers can provide needed support to their staff during change process. Hr
mangers can craft new training programs for their employees so workers can increase their skills
in those programs.
Brief description of organizational
Change in M&S is impotent for company growth in a daily life technology is changing
and with this change it is important for Mark & Spencer Implement new technologies for their
business (Kok and et.al., 2016). They have to make new strategies so they can compete their
competitors. If this company do not bring changes then they can face financial problems and
company can loose thir respect on the market. Main Aim of the company is to provide
satisfaction to their customer’s and they should bring change according to the demand of the
customer’s and make new products which can give satisfaction.
CONCLUSION
On the basis of above report it has been analyzed the impotence of the change in M&S
company and identify the six internal and external factors organization needed to change and this
report briefly analyze three ways in which change impact on the business or M&S and also
discuss the main factors involves in the process then this report has been conclude behavior of
employees during the change and disused about HR support during change .
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REFERACESS
Bada, M. and et.al., 2019. Cyber security awareness campaigns: Why do they fail to change
behaviour?. arXiv preprint arXiv:1901.02672.
Beech, N. and MacIntosh, R., 2017.Managing change: Enquiry and action. Cambridge
University Press.
Jackson, D., 2016. Dynamic organisations: the challenge of change. Springer.
Kacperczyk, A. and et.al., 2015. Disentangling risk and change: Internal and external social
comparison in the mutual fund industry. Administrative Science Quarterly.60(2). pp.228-262.
Kok, G. and et.al., 2016. A taxonomy of behaviour change methods: an Intervention Mapping
approach. Health psychology review.10(3). pp.297-312.
Moxen, J. and Strachan, P., 2017. Managing green teams: environmental change in
organisations and networks. Routledge.
Waddell, D. and et.al., 2019. Organisational change: Development and transformation. Cengage
AU.
Young, W. and et.al., 2015. Changing behaviour: successful environmental programmes in the
workplace. Business Strategy and the Environment.24(8). pp.689-703.
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