Marks & Spencer Employee Engagement: A Detailed Management Report

This report provides a comprehensive analysis of employee engagement within Marks & Spencer, a multinational retailer headquartered in London. It defines human resource management and its role in managing employees and business activities. The report focuses on employee engagement as a process to encourage employees to achieve organizational goals, emphasizing the importance of trust and communication. It outlines the main aims of employee engagement at Marks & Spencer, including aligning employees with organizational goals, increasing employee productivity, improving working culture, developing a sense of belonging, and understanding employee behavior. Furthermore, the report discusses legal regulations such as the Employee Right Act 1996, Employment Right Act 1999, National Minimum Wage Act 1998, Maternity and Paternal Leave Act 1999, and Part-time Employees Regulation Act 2000, highlighting their importance in ensuring a secure working environment. Finally, it explores the costs and benefits of employee engagement, including improved employee performance, increased work quality, a positive working environment, higher employee retention, employee loyalty, a positive brand image, and increased innovation, concluding that employee engagement is vital for achieving a competitive advantage.

Introduction on Human
Resource Management

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Prepare a Management Report on Employee Engagement....................................................3
Main aim of employee engagement.......................................................................................3
Legal regulations related to employee engagement...............................................................4
Cost and Benefit of Employee Engagement...........................................................................5
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Human resource management is defined as an organizational function that helps in dealing with
the issues related to people such as hiring, compensation, performance management, safety,
organizational development, employee motivation, administration, communication and training
(Barrena-Martinez, López-Fernández and Romero-Fernandez, 2018). It is considered as a
department in organizations which is mainly responsible for managing employees and business
activities for smooth functioning of operations. Marks and Spencer is a well renowned
multinational retailer company which is headquartered in London, England. The report outlines
about how the company manage their employee engagement. The report also discuss about the
aims, legal regulations, cost and benefit of the company for achieving employee engagement.
MAIN BODY
Prepare a Management Report on Employee Engagement
Employee engagement is defined as a process of encouraging employees to work in a right
direction in order to achieve the goals and objectives of the organization (Berber, Đorđević and
Milanović, 2018. This process helps in building trust and effective two way communication
between team members and organizations for achieving high growth and productivity in the
competitive market. For improved performance and productivity in the company it is important
for the company to involve all the employees in the business activities and decision making
process for making them feel valued and important.
Main aim of employee engagement
The main objective of Marks and Spencer towards employee engagement is to improve overall
performance , well-being and productivity of employees so that they achieve desired goals of the
company in a specific time period. The main aims that Marks and Spencer follows to increase
employee engagement is explained below:
 Align employees to achieve organization goals - The main aim of employee
engagement in the selected organization is to align their employees with the desired goals
and objectives. It is important for Marks and Spencer company to engage its employees
in the company so that they understand their roles and responsibilities in n effective
manner. Increased engagement of employees help in coordinating team work which
results in high growth and productivity.

 High employee productivity - High employee productivity of employees is another aim
that of employee engagement in an organization which helps in improving performance
of employees so that they work hard and contribute in achieving success. Employee
engagement helps Marks and Spencer in gaining loyalty and trust of employees so that
work with more confidence and motivation for achieving high growth.
 Improve working culture - Positive working culture helps in engaging employees more
in the company as they feel more satisfied and motivated towards their work (Chytiri,
2019). Increased employee engagement in Marks and Spencer company helps in
motivating the team members to work together so that they build strong interpersonal
relationship with each other. Positive and healthy working environment creates high
motivation in employees which results in increased productivity and performance in the
company.
 Develop sense of belonging - Marks and Spencer focus on putting efforts to increase
employee engagement in the company for making employees feel important and to
develop a sense of belonging. The main aim of the company is to enhance job satisfaction
among employees sp that they empower other employees to feel valued and positive in
performing work.
 Understand the behaviour of employees - Every company has diverse nature of people
who think and act different in certain situations and in order to work together it is
important to understand the behaviour of each person working within the company (Das
and Kodwani, 2018). Main of employee management in Marks and Spencer is to delegate
responsibilities to employees on the basis of their interests and strengths so that work
with confidence.
Legal regulations related to employee engagement
In order to provide secure and safe working environment to people in the company it is very
necessary to follow all the rules and regulations properly that are made for employees (Demmke,
2020). For Marks and Spencer company it is very essential for the company to implement and
develop all rules and legal regulations issued by the government for protecting the interest of
employees. This effective implementation of legal laws will help the company in improving
employee engagement as they feel more secure. This will also helps in developing a safe and
positive working environment for employees so that they work with more efficiency and

effectiveness. There are several rules that Marks and Spencer company follows to enhance
employee engagement in the company:
 Employee Right Act 1996 - This law is issued by the government of UK to protect the
right of employees in the company so that they feel secure while performing work. This
act includes areas such as redundancy payments, work suspension, unfair dismissal,
Sunday working, termination and flexibility in working for employees in the company
(Emel and Caliskan, 2019).
 Employment Right Act 1999 - This act is considered as an act of parliament of the UK
which has made some amendments in labour law to the labour relations and trade unions.
This law explains that companies cannot blacklist their employees and consider legal
rights which involves importance of trade unions.
 National Minimum Wage Act 1998 - Another important legal regulation issued by the
government of the UK which helps employees in getting minimum salary for the work
they perform. People who are working in an organization and are of more than 23 years
of age are legally liable for claiming National Living Wage so that they fulfil their basic
needs. This law does not include learners for receiving minimum wage pay (Zhykharieva,
Vlasenko and Sokolova, 2020).
 Maternity and Paternal Leave Act 1999 - This law is also important for employees as it
helps them in claiming leaves or pays during maternity period. This act is considered as a
statuary element which includes labour laws of the UK which means that employees can
apply for leaves at the time of parental and maternity situations.
 Part time Employees Regulation Act 2000 - This legal regulation act helps in
protecting the rights of part-time employees (Flamini, Gnan and Pellegrini, 2020).
According to this act companies must give equal respect and treatment to part-time
employees as they are also helping in achieving goals. The company must provide
comparable treatment to these workers such as pro rata leaves to gain their trust.
Cost and Benefit of Employee Engagement
Employee engagement is a very important concept that is considered by every company as it
helps in improving employee performance and knowledge. Highly engaged employees are more
beneficial for the company as they work harder to achieve the desired goals and objectives
(Iasiello, Crooks and Wittman, 2020). There are several benefits of employee engagement in an

organization such as increase productivity, improve employee retention rate, increase revenue
and high growth and success. By motivating employees to involve themselves in the activities of
the company will helps in achieving competitive advantage over other rivals in the market.
Different benefits of employee engagement in Marks and Spencer are discussed below:
 Improve performance of employees - Employee engagement is important for a
company to improve the performance of employees. It helps Marks and Spencer in
gaining more productivity of employees as they are work with full dedication to achieve
high success in the competitive market. Proper and effective training to employees is
necessary to make them understand their job roles which helps in improving
performance. Highly engaged employees tends to work faster, harder and with more
confidence which helps in enhancing growth of the company. It also helps in motivating
employees so that they work with more accuracy and efficiency towards achieving the
organizational objectives.
 Increased work quality - Employees who are more engaged in the business activities of
the company results in providing better quality of work (Roundy and Burke-Smalley,
2021). The employees of Marks and Spencer are highly engaged in performing their work
which helps in completing the given task with full dedication. This dedication and
confidence towards work helps the company in gaining quality work from employees. As
the employees are more involved in the operations of the company, they become more
effective and efficient in their and comes with creative and innovative ideas that could
helps the company in achieving success in the competitive market. Increased quality of
work helps the company in gaining outstanding outcomes and achieving all set targets
within time.
 Positive working environment - Employee engagement helps Marks and Spencer
company in creating a positive and healthy working environment for workers to make
them feel secure and safe. As all workers feel satisfied with their job roles and
responsibilities will help in increasing their working efficiency and effectiveness. Happy
and motivated employees tends to perform in a more better way which helps in attracting
large number of customers as they will put their maximum effort in proving best services.
Satisfied employees will take care of its customers and also helps the company in

building effective interpersonal relationship with their customers for increased sales and
profitability.
 Higher employee retention - Employee engagement helps in retaining employees for a
long period of time in the company which results in high growth. If organizations fail to
give a healthy working culture or employees do not feel valued or engaged than there are
more chances that they leave in short period of time to search better opportunities.
Employee engagement activity helps Marks and Spencer in retaining more employees for
a long time period by motivating and guiding them about their job roles for increased
productivity and performance. Engaged employees are more dedicated towards achieving
company's goals and are less interested to leave the company.
 Employee loyalty - Employee engagement also helps Marks and Spencer in building
loyalty among employees to work with positivity and dedication. When employees feel
that the company is thinking and making efforts for providing benefits to them will help
in gaining their loyalty. Recognition, appreciation and engaging employees in decision
making process of the company helps in building loyalty and trust among their
employees (Warner, 2020). This loyalty and trust of employees helps the company in
retaining them for a long time period and also in achieving desired objectives in an
effective manner.
 Positive image of brand - If employees feel satisfied and motivated with the working
culture of the company then they tends to represent a positive image of the company
brand (Zacher and Rudolph, 2022). Employee engagement help Marks and Spencer in
building positive image of its brand in the market which helps in attracting more
customer base and also gains competitive advantage over other rival companies.
Improved performance of employees and high productivity helps in achieving company's
goals and objectives in an efficient manner that results in high growth. Satisfied
employees works more efficiently and effectively which helps in delivering better
services to the potential customers. Positive image of the brand helps in gaining more
customer base and market share which results in high profitability and productivity of the
company.
 Increased innovation - Employee engagement helps Marks and Spencer in creating a
innovative workforce that brings new and exciting ideas in the company for increased

profitability and productivity in the competitive market. Highly engaged employee will
always try to do the work in an efficient manner which requires less effort and work. As
employees are more engaged in the activities of the company will always find innovative
solutions, exciting sessions and enjoyable work for attaining personal growth and
appraisal. Employees are more engaged and involved in the operations and decision
making process of the company are more loyal and dedicated towards the company.
CONCLUSION
From the above report is has been evaluated that employee engagement plays a very important
role in the company as it helps the company in achieving competitive advantage in the market. It
is evaluated from the following report that employees are considered as the asset of the company
which helps in achieving the goals and objectives in an effective manner for high success.
Positive working environment is also very necessary for companies as it helps in increasing their
working performance and in proving a motivating environment where they work with more
accuracy and efficiency. It is also been evaluated that company must follow all the rules and
regulations issued by the government for protecting the rights and interest of employees in order
to make them feel safe and secure while working.

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