The Work and Employment Relationship: A Study of Marks & Spencer

This report provides a comprehensive analysis of employee relations within Marks & Spencer (M&S). It begins with an introduction to employee relations, emphasizing their importance in the global marketplace. The main body delves into the value and significance of employee relations, describes fundamental employment law, and outlines the rights, duties, and obligations of both employers and employees. The report also examines mechanisms for managing employment relationships, such as fostering a conducive workplace culture, communication, and team meetings. Furthermore, it explores stakeholder analysis, emphasizing how stakeholder engagement contributes to positive employee relationships. The report concludes by analyzing the impacts of both positive and negative employee relations on various stakeholders, providing a holistic view of the subject matter.

The Work and Employment Relationship
1

Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12
2

INTRODUCTION
Employee relation refers to the organization’s efforts to create or maintain the positive
relationship with its staff members. It is based on the concept in which establishing a strong
coordination, maintain positive and constructive a strong relations.
In this report, it has chosen M&S retailer in order to identify the current business aspects in
global marketplace.
This report will discuss about the value, importance of employee relations in term of
application, explaining the various fundamental employment legislation to provide the better
legal rights. This documentation will discuss the different rights, duties and obligation of both
employee and employers in the workplace. The report will describe the mechanism for managing
the employment relation, analysis the stakeholders contribute in positive employee relationships.
Furthermore, analysis the impacts of both positive and negative employee relations on different
stakeholders.
MAIN BODY
Explain the value and importance of employee relations in application, described the
fundamentals of employment law.
In M&S, Every individual at the workplace can share a particular relationship with
employee and management. Human beings are involves the particular tasks, who can start
working just at push of a mere button. Marks and Spencer is a leading retailer enterprise which
can expand their business in global marketplace.
Within Marks and Spencer, manager of enterprise can understand the value, importance of
employee relation in particular application. The value of employee relationship are creating and
developing a strong relation on the basis of fairness, trust and mutual respect (Aloisi, and De
Stefano, 2020). These are values are supported by employee relations process, procedures and
structures. The entire business of M&S is possible to establish a better collaboration and involves
mutual dependencies, interest, even when conflict among employees arise. A healthy relation
among employees can share a better opportunities at workplace.
3

Importance of Employee relations
Fairness and consistency-
 Work become easy if it can share or exchange information among all staff members. This
can possible when healthy relation with workers, would ease the work load on the M&S.
in this way, it is directly impact on the M&S to increase the entire productivity as well as
profitability in marketplace. In M&S, manager can do everything and assign the every
tasks effectively and efficiently. Workers are understanding their own responsibilities and
must divide the among team members to accomplish assigned tasks. It is the good way to
assist in making complex work task easier.
Handle grievance-
 The organization has become happy place for every staff members in order to establish a
strong relationship between staff members. In M&S, individual trends to be lose focus,
concentrated if arise the stress level, unnecessary tension (Budd, 2020). Manger of M&S
has been tried to observe all these things, always try to establish flexible work
environment for staff members. Many people have concerned about the business
practices that needs to be implemented in the M&S.
Effective communication-
 An individual feels motivated in M&S of others, manager can establish a strong trust and
loyalty. One feel can secure or confidence, thus delivering the best facilities as well as
service of employees. This kind of thing can possible because of employee engagement
and relationship between staff members. The importance of employee relation is to
enhance the flexible working environment.
4

Fundamental of Employment Law-
Employment law is the areas that governs the relationship between employee and
employers in the organization. In M&S, manager is always focused on the employment law,
which is always supports for giving the equal rights of their employees in marketplace (Carollo,
Guerci and Parisi, 2020). By implementing the employment law, it should require to become
important for equipped to recruit, hire and manage employee needs.
The fundamental of employment law is highly inter-active two way part workshop,
primary aimed is to setup appropriate regulations. Manager of M&S has gained the brief
knowledge and then implement in the workplace. Therefore, every staff members have been
followed the rules and regulations.
According to health and safety work act 1974, M&S has been provided the better healthy
environment for staff members.
According to the employment right Act 1996, it has provided the inclusive pieces of
employment legislation, covering the variety of aspects such as employment contracts, unfair
dismissal and friend-family leave. These kind of regulations are mainly applicable in the
organization. In this way, it can manage or control entire business operation and function.
Discuss about the different types of rights, duties and obligation an employer and employee in
the workplace.
In this section, it has been described about the rights, duties and obligation of an employer and
employee in the workplace. Employers has been setup the particular criteria by communicating
job expectations. M&S has been followed the suitable rules, rights to become safe according to
the working condition or situation. Each and every employee in M&S must have to do certain
tasks and achieve desirable goal or objective.
Rights, duties of employers-
Employers have a particular responsibilities to provide the safe working culture of their staff
members. Sometimes, it comply with occupational safety and other kind of health related
standards. In case, workers died at workplace due to accident (Duggan, Sherman and
5

McDonnell, 2020). M&S has provided the specific amount of money. The primary goal of
employer is to reduce the death or injury while providing the better health services in the
workplace. According to the federal law, Employers must have follows the specific regulates
working condition for most of jobs, with certain exemptions. It ensure that every staff members
are paid with fair wage for reasonable workload.
6

Obligation of employers-
The obligation of employers are organised the workshops and awareness among different
programmes, this will help for identifying the performance of every staff members. M&S has
been formulating disseminate an internal policy and find the resolution. This is very effective for
employers to promote the equal right among employees.
Rights, duties of employees-
In M&S, employee can protect or secure themselves by consideration of safety protocols
at certain level. It can be used the different tools, platform under the influence of illegal
activities. They have right of employee to compliant against illegal activities for business
authority (Erikson, 2021). The duties of employee to must accurately prepare a report within
specific time intervals. It is expected to make efficient use of their time within particular work
week. At that time, each employee is responsible to know about company policies and handle
certain tasks in proper manner.
Obligation of employees-
In M&S, Employees have a specific obligation under health and safety related laws. Each
and every staff members in organization who carries out the own capacity for business or
employers. In order to conduct the better business undertaking such as trainee, apprentice or
work experience. In this way, it is also taking reasonable care for their own health and safety.
Sometimes. It comply with any kind of reasonable instructions, policies and procedures given by
employers to the employees in workplace.
7

Explain the various mechanism for managing the employment relationship and justified the
solution.
Employee relations, simply defined is the relationship between employers and employees. Marks
and spencer company knows about the effective need or requirement for employee relation. It
has been justified that employee relations always influenced by different factors. It is all about
the significant strategic approach in which maintain a balance between employees and employers
(Mitra, 2021). Sometimes, it is building a strong employee relation strategy and involves in the
creating an environment that deliver what people want. Many people in M&S want to feel good
about what they do. In this way, M&S can feel to increase their business performance,
productivity as well as profitability in global marketplace.
An effective employee relation strategy is applicable in the M&S, developing the
significant impact on the employee engagement. As a result, it is better way to improve the
performance of entire business.
Here, Manager of M&S has been followed the different mechanism for managing the
employment relationship between employers and employees.
Create or develop a conducive workplace culture or environment-
In the M&S, every employees want to feel good about what they can do in the workplace.
Therefore, an effective working environment influence the employee to understand the business
requirements, putting more efforts to achieve their desirable organizational goal and objective
(Spurk and Straub, 2020). A flexible working environment help for promoting a better
transparency in the different tasks. it will drive to change attitude , behaviour of employee
towards working tasks.
Using communication skill-
Communication is one of the important aspect to exchange information between one
people to another. That’s why, Manager of M&S has been developed an effective
communication or coordination with employee to provide right direction towards goals or
achievements. Communication is always encouraging the team members to understand the
8

specific need or requirement for potential consumers. it is directly affecting on the employees
relations. The written modes of communication must be promoted among staff member for
purpose of better transparency. It ensure that flexible way for establishing a strong employee
relation through communication skill.
Conduct a team meetings-
It is consider the important mechanism that will support for employee relations in the
organization. In M&S, every employees come together on the common platform and discuss
whatever the issue or problem on their mind (Spurk and Straub, 2020). At the time of meeting, it
must able to establish a formal report. Leader should start and end meeting with positive manner.
It can help for establishing a strong employee relation among employees and employers.
Understand the concept of stakeholder analysis and how stakeholder engagement and
contribution supports in positive employment relationships.
Stakeholder analysis is based on the process or method in which gathering, analysing
large amount of information. Afterwards, it help for identifying the interest that should take into
account, when developing and implementing suitable policies or procedures. In M&S. A major
participation of different stakeholders such as employee, manager, consumer etc.
Stakeholder analysis is useful and accurate information about the individual persons and
organizations that have shown an interest in the business processes. To increase the supports and
build consensus for reform, policy maker and manager must have taken important steps.
In M&S, manager is mainly focused on the stakeholder engagement process used in order
to engage with relevant stakeholders. It is useful for recognised as fundamental accountability
mechanism since, it obliges an M&S to involve stakeholder in identification, improve
understanding and responding toward sustainable issues (Spurk and Straub, 2020). The
contribution of stakeholder is organization related to the employee relationship. It is primarily
represent source of its competitive advantage where manager has been setup the strategic plan
and identify all essential resources. M&S is focused on the intangible assets which because of its
economic impacts.
9

In M&S, manager has been communicated with other department regarding the financial
measurement in order to protect business success. Thus, management can meet the stakeholder
request in brand development and perform necessary task to consider the relationship among
different employees. Sometimes, it is also recorded the balance sheet to represent the
performance and efficiency of enterprise in marketplace. Manager of M&S is belief on the
organization vision and consider the best way to achieve when clearly defined the objective from
different key perspectives such as financial, internal business. The contribution of stakeholder is
the organization to improve the overall business performance, enable them to separate financial
markets (Carollo, Guerci and Parisi, 2020). It turn to measure of all future potential, especially
employee and consumer issues. The significant of stakeholder engagement is that support to
M&S, regularly measured and understand the resources, related to other key performance such as
customer commitment, financial health, operational excellence.
Marks and Spencer originates the values from intangible assets, brand which plays
important role in the different ways. It is directly impacts on the employee engagement and
handle business functionality within proper manner. Therefore, company is also gained
competitive advantage, achieve their desirable goal and objective.
Analysis the impact of both positive and negative employee relations on different stakeholders.
Employee relation is one of the important aspect in the M&S, always supports for
establishing a better coordination between staff members. In this way, Manager of M&S is
always tried to develop the positive relation with staff members so that they can feel free to do
their tasks in proper manner.
The positive employee relations impact on the stakeholders-
Customers-
The positive employee relation will support for developing trust or loyalty among
consumers and employees in M&S. it can happen when employers overlook their stand for
managing and controlling the workforce. Customer is important stakeholder where enterprise can
interact or communicate with each other. In this way, a positive employee relation can influence
10

potential consumers towards product as well as service. In this way, customer can purchase the
different products from M&S brand in global world.
Employees-
In M&S has been tried to create a healthy workplace and motivate the employees to give
their best and work harder. Whenever, it is maintained the good relations with staff members but
not in limited way to communicated or interacted. It is important to involve recognise the
employees efforts within the workplace (Spurk and Straub, 2020). The workplace conflicts are
major reasons behind the unsuccessful business. Such kind of conflict usually arise because of
difference between employee and employer. At that time, employee relation will support for
eliminating conflict between employees. This can possible when an effective employee relations
are improving the behaviour, attitude of staff members in the organization.
The negative employee relations impact on the stakeholders-
In M&S, negative relations between consumers and employees in which develop a lack
of interest, generating the errors and delay in the tasks. Usually, employees involved in the
constant disputes which tends to spread negativity around and spoil all ambience of enterprise.
This can happen due to negative employee relations with consumers. For Example- it is
constantly fighting with colleagues, increase discomfort between consumer and employee at
certain products or services. Sometimes, it is directly affecting on the overall business
performance and efficiency.
The negative employee’s relation have not satisfied and pleased with their work and
management. it is completely change their jobs frequently. It is very difficult to adjust the staff
members within particular circumstances (Carollo, Guerci and Parisi, 2020). In this way, it has
been increased the rate of employee retention, which becomes a major problem when employee
do not share relationship with others. M&S has been investing money or time in employee
training development, where they can improve their own abilities to build a strong relationship
with other stakeholders. But it is quite difficult to understand the preference of each and every
staff members.
11

CONCLUSION
From above discussion, it has concluded that Employee relation plays important role in the
organization to establish a strong coordination with staff members. Thus, it is also maintaining
the positive or constructive a strong relations between management and employees. In this
report, it has been summarised about the value, importance of employee relations in term of
application, explaining the various fundamental employment legislation to provide the better
legal rights. Moreover, it can be identified the different rights, duties and obligation of both
employee and employers in the workplace. Analysis the effectiveness of mechanism in order to
manage or control the employment relation, analysis the stakeholders contribute in positive
employee relationships. However, examine the certain impact of both positive and negative
employee relations on different stakeholders.
12