Marks & Spencer: Enhancing Employee Engagement, Voice & Training

This report delves into the human resource management strategies employed by Marks and Spencer to enhance employee involvement and engagement. It examines techniques such as managing work-life balance, recognizing and rewarding employees, promoting healthy work habits, and soliciting regular feedback. The report also discusses communication approaches to amplify employee voice, emphasizing the importance of transmission, ritual, publicity, and reception in fostering open communication. Furthermore, it addresses training and development considerations for both managers and employees to clarify roles and responsibilities. The analysis includes the advantages and disadvantages of various strategies, such as increased productivity versus potential time wastage, and concludes with recommendations for Marks and Spencer to cultivate a supportive and productive work environment. Desklib provides access to this and many other solved assignments.

Report

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK ..............................................................................................................................................3
Techniques and strategies that can be used to enhance employee involvement and engagement
.....................................................................................................................................................3
Communication approach that will assist greater Employee Voice............................................5
Training and development considerations in Marks and Spencer proposal to enhance both
managers and employees’ understanding, roles and responsibilities..........................................8
CONCLUSION .............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Human resource management termed to the wider term of tactics that is essential for all
management to adapt in respect to maintain the respective, situation and culture of business. Its
fundamentally concentrates on their workers to make them efficient that resulted in the
enhancement in their productivity as it supports the business in accomplishing the managerial
targets and aims in a suitable and relevant way. The members of human resource management is
accountable for offering training, talent management direction, knowledge, legal suggestions and
so on (Afriati, and Ahmad, 2022). The management consider in this report is Marks and
Spencer. It is a British international retailers that deals with several products whose headquarter
is in London, England, United Kingdom. This report will follows about the tactics and
techniques that are being utilised by the HRM to increase the workers involvement and the
theories of workers voice with their advantages for both leaders and workers. As with it, this also
cover training and development proposal that support the leaders and workers for knowing the
roles and duties.
TASK
Techniques and strategies that can be used to enhance employee involvement and engagement
Employee engagement is termed as a method in a management that lead to the innovation
of suitable conditions for the workers who are performing at their management. It support in
encouraging them towards the managerial targets and aims. On the other hand, it is also refers as
a tool that resulted in the relation of workers with their leaders and workers in an effective and as
well as in efficient way. Likewise, it is also refers as the manner of strength of mental and
emotional dealings that produce their effective aspects that are termed to their task, groups and
global management (Ali Sarlak, Foroghipor, and Nikravan, 2022). It also covers employees to
the working culture that allows the workers of management in putting their input in their
decision making procedure that also motivates enhancement in their tasking presentation of
workers.
By dealing with workers involvement at management it is termed as their roles of Human
resource management. Involving of workers will support the business in retaining their valuable
workers. The productivity and as well as profitability of the business can be increased by higher

workers involvement with several term of techniques and tactics that are being created by Marks
and Spencer. It cover some sections that are as follows - Managing work life balance – It termed to the section of priorities among professional
and as well as personal life of workers. Work life schedule concentrates on understanding
about the manner, in that the workers are spending outside the task. It involves about the
work and management, the workers have to satisfy their roles towards their interest,
dealing, friendships, relations and so on (Bakhru, and Sharma, 2022). The feeling of
encouragement can be created in the workers by maintaining their work life schedule as
the workers can enjoy their life as well. Recognition and rewarding the employees – The involvement of workers can also be
increased by understanding them at management. By offering recognition, the business
can encourage their workers that resulted in the enhancement of their global presentation
of their workers in an effective and as well as in efficient way. As with it, the business
can also create some incentives distribution system in that they can offer incentives and
credit to the respective workers or the global group on successful completion of any
certain report. Communicating the feedback in right way – It has been measured that effective term of
intrinsic dealing in the business supports the business in enhancing their working
presentation. The workers are to be heard, recognised and informed about working
process in an efficient way. Increment in engaging of workers can be done by developing
a secure platform for their workers that supports them in sharing an effective feedback.
Their involvement can be measured by communicating all the required data with them.
For the similar purpose, Human resource management create a section of open
communication at the management that offers distinct and honest answer to workers. Promote healthy work habits – This section has been adapted by the business in respect
to create effective and healthy attitude in the business (De Cieri, Sanders, and Lin,
2022). The business can create the aspects to care their workers by offering them time
break between their working hour. It lead to maximisation in comfortableness at the
management. As with it, it also maintain the workers towards the business and enhancing
their involvement in an effective and efficient manner.

 Regular feedbacks from employees – This techniques will support the workers in
measuring their presentation as with the aim of enhancing the relationship or dealing
between workers and leaders in an effective and as well as in efficient way.
The business of Marks and Spencer is adapting the techniques of offering security to the moral
welfare of workers who are performing in the business (Engelsberger, and et.al., 2022). The
company is also maintaining it with various activities in respect to increase the workers
involvement in the business. The workers engagement in the business of Marks and Spencer can
be enhanced by creating an effective communication between them. An efficient relationship can
be created by worker by concentrating on the growth of groups that can be resulted in the
workers involvement.
It has been recommended to the Human resource management of Marks and Spencer to
adapt the tactics of securing effective environment of effective working attitude by offering
breaks to the workers in an effective and as well as in efficient way. It will lead to growth of
tactics and engagement of workplace as with attaining the managerial targets in an efficient way.
As there are several benefits and drawbacks of respective tactics in relation to the management
are as follows -
Advantages Increase productivity – Workers perform their roles in an effective way after taking
breaks that will resulted in enhancement in the profitability (Ercantan, and Eyupoglu,
2022). Such breaks will support the workers in managing themselves and raising their
term of work.
 Decrease stress – Growth of negative behaviour that can managed in the condition of
stress. At the time of workers cope up from such issues and start their working again after
their mental level gets normal.
Disadvantages Wastage of Time – At the time of break, will not present any duty and stop performing
that define the term of offering breaks to their workers which also resulted in
consumption of higher period of time in executing the functions or project. While the
performance of work, the workers will take the break and task will get continue as
effectively.

 Development of higher informal relations – An informal dealing between the workers
have been created while break time in an effective and as well as in efficient way. It will
also lead to lower effectiveness in working presentation.
Communication approach that will assist greater Employee Voice.
Workers voice is termed as the opportunity in that the workers of business are allowed to
present their thought of ideas and views with credibility by neglecting any issues in the business.
Management of Marks and Spencer also enable their workers to take part in their decision
making procedure and have an impact on their decisions (Haldorai, Kim, and Garcia, 2022). In
general term, workers voice is a process by that the dealing of communication have been created
between the business and workers. Efficient communication in management also resulted in an
efficient employee voice. By the procedure of workers rights, the management will understand
about their issues and queries of workers which they are dealing in the business at the time of
performing managerial functions. Marks and Spencer is also enabling their workers to
demonstrate their views in front of business in an effective way. It also supports the business in
taking efficient decisions. If the business take suitable decisions on the basis of workers right, it
will resulted in managing productivity and effectiveness in global field of performance. In short,
it can be termed to an effective manner of productivity and profitability of respective
management that can be enhanced by concentrating on workers rights in an effective and as well
as in efficient way (Hamid, Muzamil, and Shah, 2022). As there are various term of approaches
of communication that are adapted by the management that are as follows - Communication as transmission – This term will refers to the communication as the
procedure of transmission of information that can be offered by the sources. At beginning
of communication procedure it is an essential factor for communication to managed. As
there are several management who should adapt such approaches of communication. It
also include various terms like imparting, sending and transmitting or offering data. Communication as ritual – According to this section of communication, it is termed as
the procedure of engagement. This refers to define the communication with the utilisation
of diverse manner like taking part, feeling of effective faith, sharing and relationships and
so on. This approach in management utilised for the aim of sharing standards and values.
It include effective role of both sender and as well as receiver.

 Communication as publicity – It is well known section of communication in that the
mind of another respective have an impact by sharing data and message. It plays an
essential role in capturing the attention of consumers. Likewise, this framework is also
termed as a users profits or presenting attention structure. It will effectively concentrates
on managing their users by communication as with holding the attention of effective
public in an effective and as well as in efficient way.
 Communication as reception – The thought of this structure of communication that have
been followed from crucial theory and reception sections (Hart, and Baruch, 2022). It is
an effective area of this approach that is user because of their sources that offers meaning
to the message and data. At the time of presenting the procedure of communication,
decoding and encoding are also found as an effective term.
The rights of workers is linked with managing sustainability in the success of
management. It also supports the business in knowing the concerns and issues of workers as
openly and effectively. In relation to the Marks and Spencer, they create participatory business at
their management by which company can get open and loyal with their workers. They also make
essential decisions after understanding about the thoughts of their workers. As there are various
advantages of employee voice in term of both workers and leaders that are discussed beneath -
Benefits to employer Protection against the wild ranking impact of negative emotions – In the scenario of the
workers of business that are unable to present their views, negative aspects that have been
created. As the workers will feel angry that will have an adverse impact on the negative
aspect to get higher term of productivity of their workers. In respect to it, this also have
an impact with psychological damage (Lee, and et.al., 2022). If the similar feelings have
been created in all of the worker of business in an effective and as well as in efficient
way. It will have an impact in their high and lower section of global presentation of
business.
 Improvement in organizational agility – In respect to present the managerial functions
according to the present trends of market, organisation of Marks and Spencer need to
understand an effective issues and views of workers. It support the leaders in adapting the
rapid variations in the business. It also supports the business in managing the honesty and
clarity between the workers and leaders in the business. Human resource division of

Marks and Spencer also create the plan of actions that are linked to extra pay as per to the
data that are collected by workers rights.
Benefits for employees Boost morale of employees – In creating the standards of workers, it is essential for the
business to manage the structure and views of their workers. If the workers of business
are capable to manage their views in front of business in an effective way, then it will
increase their value (Mehmood, 2022). It will also enhancement in the values of workers
that have effective impact of enhancement of global presentation of business. Workers
feel encouraged and take the perceptiveness of business in an effective way.
 Empowered employees – When employees of the business ascertain their issues they are
effectively have an impact on the business and it will resulted in the innovation of feeling
of management in their terms. They can effectively ask for the resources to adapt or any
another help that they need from their leaders in an effective and as well as in efficient
way. In respect to it, they also feel encouraged towards the business as they found that
they are crucial area of business and their views plays significant role in the success and
development of the business in an effective and as well as in efficient way.
Training and development considerations in Marks and Spencer proposal to enhance both
managers and employees’ understanding, roles and responsibilities
In respect to present the efficiency and suitability in presenting their task of workers,
training and growth is termed as crucial structure. It offers training and growth is beneficial for
both leaders and workers due to which workers are going to be create their abilities and skills
after attending training sessions (Piwowar-Sulej, 2022). Workers of Marks and Spencer utilise
effective abilities and skills in completing their allocated work that support the management in
attaining the managerial targets and aims. Formal training and as well as job experience are two
methods that are being utilised by the management in respect to enhance their abilities. By
offering training to the workers of Marks and Spencer, the profitability and productivity of
company and workers will get increase. Training offers two sections like on the job training and
off the job training. It has been recommended to the Marks and Spencer to adapt on the job
training with the aim of offering training to their worker that supports the management in
securing their price and time and workers can get training in an effective and as well as in

efficient way. Likewise, there are various reasons after the advices of on the job training. It cover
some of the sections that are as follows - Faster training with real experience – The traditional manner of training include
practical knowledge in that it is not sufficient for the workers to create their abilities and
gain the real experiences (Saleh, Ahri, Multazam, 2022). On the job training support the
workers in getting an effective experiences of their skills and their workers who can adapt
their abilities in their operations also. The workers can ask for the queries on the same
point of time in which they can adapt their new abilities in executing their work. Faster adaptation to a new job – In relation to the Marks and Spencer, this section of
training and development will support the business in boarding and managing effective
performance section. On the job training, it is effective learning approach. It also lead to
an effective and potential term of skills. Financial benefit – This sort of training are being organised on regular basis of their
workers. Likewise, it need low period to give to the workers as compared to another
training method. The business of Marks and Spencer can also save the money by offering
on the job training due to which it is diverse from the traditional platforms. The workers
of the Marks and Spencer have to present their regular functions in an efficient way at the
time of getting training in an effective and as well as in efficient way. This training is
offered on effective management and workers gain several abilities by following their
regular functions.
 Attract the right people – At the time of training process, the workers of the management
of the Marks and Spencer present the role of the work and business to notice their manner
of presenting their functions (Strohmeier, 2022). It will also support the business of
management of the Marks and Spencer to measure effective term of workers for the
suitable work. By offering on the job training, the leaders is capable to understand about
their potential and effective workers who are presenting in their business of management
and their presentation in effective in the business.

CONCLUSION
From the above mentioned report it has been concluded that the workers involvement and
engagement is critical for both leaders and workers. Continuous growth of workers in the
business resulted in the global term of enhancement of business. As there are several tactics and
tools that have been adapted by the management in respect to make sure high term of workers
involvement. Such sort of the plan of actions involving maintaining work life schedule,
recognition and rewarding to the workers, promoting healthy work life aspects and so on. On the
other hand, motivation is termed as a suitable manner of encouraging workers in the business
that will effectively have an impact on performance of their workers. In respect to it, it has been
measured that the training and growth at their business will lead to the growth of abilities and
skills of their workers. In respect to to manage efficiency and effectiveness in the performance of
their workers, it is significant for the business to concentrates on the training and growth with
effective roles and duties to all workers in the business of management.

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