Project Report: Marks and Spenser's HR Process in Global Context

This report examines a business project focused on Marks and Spencer, a multinational company. It begins by defining the project's aims, objectives, and time frame, emphasizing the role of globalization in enhancing HR processes like recruitment, selection, and training to meet international standards. The report then details the project management plan, including cost, scope, time, quality, communication, risk, and resources. It also includes a work breakdown structure and Gantt chart for project organization and scheduling. The research methodology, using both qualitative and quantitative methods, is explained. The report presents findings from a small-scale research, including data analysis from questionnaires, examining respondents' awareness of globalization and its impact on Marks and Spencer's productivity, visualized through charts and interpretations. The report also explores the impact of globalization on the productivity of Marks and Spenser company, and identifies the most suitable recruitment method that Marks and Spencer can adopt to international standard, determines different training ways to achieve the business requirement, and how Marks and Spenser company can engage their staff in order to gain standard effectively.

Managing a Successful
Business Project

INTRODUCTION
Managing a business project is an opportunity where people can showcase their skill by
implementing the project and carrying out all requirement of business (DeCenzo, Robbins and
Verhulst, 2016). As the project require huge amount of capital investment as well as resources
due to which project manager needs to conduct the business successfully in order to attain
desired objective. To better understanding the report Marks and Spenser company has been
selected which is the leading multinational company that operate worldwide and deals in both
food and and non food items. This report cover following topics like the aim, objective and time
frame of project. Conduct small scale research by gathering the data and knowledge. Moreover,
present the project along with the meaning recommendation and conclusion. Further, conduct the
report to support sustainable development.
TASK 1
P1: Define aims and objective of project
Globalisation is a platform by which national market can integrate with the global
economy. The widen pace of globalisation has enhanced the transportation and communication
facility. Along with the presence of social media has helped the global shopper to access the
virtually present global market. Further, it has lead to the emergence of multinational company
where the HR manager conduct the whole recruitment and training cycle (Dutta and Bose, 2015).
The purpose of it is to meet the requirement of job specification and achieving the standard
successfully. Herein, Marks and Spenser company conduct proper planning in order to carry out
the whole evaluation round successfully based on which right aspirant is hired for vacancy.
Moreover, it constantly enhance the quality of HR process such as training, selection to achieve
the international requirement.
Aim: “To analyse the role of multinational companies to enhance the HR process that
include recruitment, selection and training of the existing and new employees to meet
International requirements effectively”. Globalisation or free trading economy has led to the
diversification of company across the national boundaries. This helps the company to conduct
portfolio investment with the help of research department based on which HR executive of
Marks and Spenser offers the employment opportunity. Additionally, company contribute by
selecting the most desirable candidate that suits the requirement of international standard.

Objectives
 To analyse internal and external source of recruitment that Marks and Spencer can opt to
enhance the overall growth and development of business.
 To identify different training method like on the job or off the job that can help
multinational company to enhance the potential of their workforce with the motive to
meet international standard.
 To enhance the performance of employees by delivering non discrimination policy and
engaging them through training programme in order to attain the international standard.
Questions
 Which is the most suitable recruitment method that Marks and Spencer can adopt to
Tatiana international standard?
 Determine different training ways to achieve the business requirement?
 How Marks and Spenser company can engage their staff in order to gain standard
effectively?
P2: Prepare project management plan
Project: Project involve the set of various task which needs to be performed by the
project manager in order to achieve the output successfully (Glukhov, Ilin and Levina, 2015).
Importance of project management plan
 Preparation of project management plan ensure business that they can exploit the
opportunity effectively by delivering the significant value to the consumer.
 It leads to effective leadership style which enable the team to perform the task accurately
by showing them right direction.
Current project
The project manager of Marks and Spenser architect the whole project with the help of
team member on the broader context. This concept is all about the measures which the company
can take to enhance its recruitment, selection as well as training and development process to
meet the requirement of international market. As the company operate in global environment
which makes it essential that they hire the most suitable employee for the various geographical
region of national and international market (Hillson, 2017). Therefore, project management plan
consist of various head whose explanation is determined below:

Cost: Cost refer to the expense incurred by the investigator in order to perform the
activities like research work. Herein, current project the project manager incur the estimated cost
of £500 to perform planning activity.
Cost incurred on different activities Amount ( £)
Data collection 150
Communication 100
Conducting meetings within stakeholders 200
Stationary cost 50
Total amount 500
Scope: Current project serve wider scope as company avail the opportunity to meet the
guideline or standard to fulfil the international requirement. Thus, the scope needs to be clearer
as it is essential for the company to carry out its functioning in suitable manner.
Time: Time period refer to the overall tenure which is required to perform the job
activities suitably. It is the essential part of the research where priorities need to be made by the
investigator and should allocate the time appropriately. The whole research work will
approximately consume 3-4 months to reach out the desirable output.
Quality: Quality plays an essential role as it manage the data assist ion the successful
completion of the project. The quality of research takes vital role to gain long term success for
which the investigator gather the relevant information and utilise it to reach the potential output.
Communication: Communication is a process that help to exchange the view, opinion
and idea among the different parties. There are certain medium to conduct official
communication like email, mobile phone and face to face meeting by which the message is
conveyed within the research team.
Risk: Within project management risk factor can negatively affect the functioning of
business so researcher need to look for preventive ways in order to mitigate the chances of
controllable risk. The research team experience the risk of confidentiality of information. As
privacy breach is the biggest threat or risk that an individual can face and lead to negative
circumstances.

Resources: Researcher dependent upon the various resources such as finance,
technology, HR as well as equipment of research that is used for the completion of the project.
These resources needs to be optimum utilised to perform the investigation activity.
P3: Define work breakdown structure and Gantt chart
Work breakdown structure: This structure is in form of tree where the project is
classified into smaller portion. This is used to design the whole project in more manageable
manner which include dividing the individual task into various sub tasks. WBS can be created in
electronic form which include folder as well as subfolder for better management and efficiency
of task (Lakhani, Kuruvilla and Avgar, 2013). The primary goal of WBS is to divide the whole
task into small chunks by which team member can easily go through and perform the various
task simultaneously. Additionally, the easier way to outline the project is to commence with top
deliveries which is further classified or decomposed on the basis of sub deliveries which is
designed in a hierarchical manner.
Gantt chart: It is the graphical presentation which was propounded by Henry L.Gantt,
he was an American engineer who prepared most effective chart that is Gantt Chart. It is used to
schedule the project on the basis of proper planning and coordination. This help to track the
specific project as it makes the task easy and lead to quick understanding or interpretation by
simply previewing the task (Lund-Thomsen and Lindgreen, 2014). The task are displayed on the
vertical axis whereas time spend is mentioned in horizontal axis which is required to schedule
the task and final preparation of project. Thus, it is a useful task which significantly used to
conduct planning and proper scheduling of task for the preparation of task (Lientz and Rea,

2016). Therefore, nowadays such tool or technique is widely used by various project holder with
the purpose to track the effectively of project and perform all the work or task within stipulated
time period.
TASK 2
P4: Small-scale research
Research methodology: It is the systematic procedure which plays efficient role in
research work by identifying, selecting, processing as well as analyse all the necessary or
relevant information which is used to conduct the research. It determine the reliability and
validity of research by critically analysis the topic due to qualitative and quantitative method.
Qualitative method: It is the detail description of the topic that include theory and
conceptual part for in-depth understanding. The main advantage of qualitative data is that it

gathers the quality data which researcher use to provide new direction to its researches work.
Along with that this research depends upon the observation or the human experience to present
the data for which it include interview method.
Interview method: Interview is the face to face interaction or conversation between the
panel of interviewer and interviewee. This is a part of evaluation process where the respondent
and their responses are observed and rank accordingly. Therefore, within qualitative method the
information provide deep insight by which interviewer can rank the respondent on the basis of
observation.
Quantitative method: Such reach method generate statistical or numerical form of data
that is more valid and used to prepare research (Matinheikki and et.al., 2016). The main benefit
of quantitative method is that it is more reliable form of research that help the investigator to
restructure the critical problem and come up with effective solution.
Questionnaire method: A questionnaire consist of set of questions which are arranged in
sequential manner and help to gather the information from the respondent which takes the
research to progressive direction. Thus, in current project report questionnaire method is used for
which 40 respondents are taken on the basis of random sampling method. Within, random
sampling the responds are selected randomly without any biasness (Young, 2016).
Data Collection: It refer to the procedure which is used to collect, analyse as well as
measure the data by selecting suitable technique to resolve the research problem. There are
various method of collection of data which is described below:
Primary method: This method is also known as first hand investigation as the data is
collected by the respondent for the first time to deal with the specific problem. Thus, it is time
and cost consuming process unlike secondary research (Stahl and et. al., 2012). It include survey
and questionnaire method. Herein, current project primary research is used where questionnaire
is preprepared and the response of approx 40 respondent is taken into consideration. Therefore,
the the better preparation primary method uses book and journal which is the part of secondary
research.
Secondary research: Here investigator refer to those research who is already published
by first hand investigator. It include the use of article, website, books, journal and so on.

TASK 3
P5: Research and data using appropriate tools and techniques
THEME 1: Familiar with globalisation concept

Q1) Are you aware about the globalisation concept? Frequency
a) Yes 34
b) No 6
Interpretation: The above pie chart signifies that out of 40 respondents 34 of them are aware
about the globalisation concept. Whereas, 6 does not have any idea regarding the term
globalisation. This depict that majority of respondents are familiar with the changes and their
impact on society.
THEME 2: Globalisation impact on productivity of Marks and Spenser
Q2) In what way, globalisation impact on productivity of Marks and
Spenser company?
Frequency
a) Positive 32
b) Negative 8
a) Yes b) No
0
5
10
15
20
25
30
35
34
6
Column B

Interpretation: According to the above chart globalisation has connected the various countries
by minimising the chances of trade barrier. This has lead to positivity impact on the productivity
of economy by enhancing the innovation and technology method. Moreover, 32 respondent
agrees with the positive implication of globalisation. On contrary, 8 respondent does not believe
that increase in globalisation is productive because of its negative consequences like threat to
small industry, competitive pressure as well as increase in unemployment rate for unskilled
worker that has widen up gap between rich and poor people.
THEME 5: Different ways by which the multinational companies can make improvement
in recruitment, selection and training
Q5) What are unique ways based on which multinational companies can
make improvement in recruitment, selection and training of staff
members to meet International requirements?
Frequency
a) Online platforms 15
b) Support of external agencies 12
c) Internal recruitment methods 13
a) Positive b) Negative
0
5
10
15
20
25
30
35 32
8
Column B

Interpretation: Multinational company like Marks and Spenser perform their business within as
well as outside the national boundaries. For which they conduct the recruitment and training
cycle in various areas to meet their international standard and cope up with negative
circumstances like competition rate. There are different ways by which the company can enhance
its HR process amongst which 15, 13 and 12 respondents have rated for online platform, internal
recruitment method and external agencies respectively.
THEME 6: Improvement in the process of recruitment and selection develops positive
impact on operations cost
Q6) Does improvement in the process of recruitment and selection
develops positive impact on operations cost of Marks and Spenser at
global market?
Frequency
a) Yes 25
b) No 15
a) Online platforms
b) Support of external agencies
c) Internal recruitment methods
0
2
4
6
8
10
12
14
16 15
12
13
Column B