Analysis of Recruitment, Selection, and Training at Marks & Spencer

This report examines the recruitment, selection, and training practices of Marks and Spencer in India, aiming to evaluate their effectiveness in meeting international standards and gaining a competitive edge. The research employs both primary and secondary data collection methods, including interviews with HR managers. The study identifies current trends in HR, assesses the impact of HR policies on Marks and Spencer's competitive benefits, and explores the challenges faced in employee recruitment and selection. Key themes emerging from the analysis include awareness of current recruitment trends, the extent to which the company meets international requirements, and the impact of HR policies. The report concludes with recommendations for aligning HR policies with business strategy, investing in R&D, utilizing advanced technologies, and providing regular training to enhance workforce skills and competitive advantage. The findings underscore the importance of effective HR practices for success in the retail sector.

MANAGING SUCCESSFUL
BUSINESS PROJECT
MARKS AND SPENCER PLC

INTRODUCTION
 Primary and Secondary are two major classification in collection of data. When
researcher aggregate the data by own efforts is called as primary data such as interview,
survey, observation, on the contrary, when data is collected through another sources like
books, articles, dairies and journals is called as secondary data.
 In this present research, scholar has collected data from both the sources. Interview is
conducted for collecting the data on recruitment, selection and training practices
undertaken by retail sector firms with regards to meeting international requirements and
getting competitive edge in India.
 Researcher has used qualitative techniques to analyse the data where researcher has
prepared check list for interview questions and evaluate the outcomes.

AIM AND OBJECTIVES
Aim:
 To evaluate recruitment, selection and training practices undertaken by retail sector firms with regards to
meeting international requirements and getting competitive edge in India: A study on Marks and Spencer”.
Objectives:
 To identify the current trends of recruitment, selection and training.
 To determine the impact of HR policies on the competitive benefits of Marks and Spencer over its
competitors in India.
 To assess the challenges faced by Marks and Spencer in recruitment and selection of employees in hots
country.
 To provide recommendations for implementing effective HR policies within organisation to gain competitive
advantages.

Theme 1: Majority of managers are aware of current trends of
recruitment, selection and training.
2. Do you think, your organisation is meeting international requirements in terms of recruitment, selection
and training?
 HR Manager 1: Yes, our organisation is meeting the international requirements very effectively as we adopt
current trends which attracts skilled and knowledgeable candidates in our organisation. In terms of training, we
provide high level of training by calling experts, so our workforce is able to meet the global demands.
 HR Manager 2: I am not sure about my answer but, frankly speaking, I knew that our company tends to focus
highly in recruitment and selection of candidates as well as training to employees.
 HR Manager 3: Yes, I am dam sure that our organisation is very well aware of the current trends like inbound
recruiting, talent pool, Experts digitalised training for which we are able to meet the international requirements.
 HR Manager 4: No, I don't think our organisation is able to meet the international requirements as organisation
provides expert training and all that but not on regular basis so that employees are not aware of current trends
of market.

Theme 2: Marks and Spencer is meeting international
requirements in terms of recruitment, selection and training
2. Do you think, your organisation is meeting international requirements in terms of recruitment,
selection and training?
 HR Manager 1: Yes, our organisation is meeting the international requirements very effectively as we adopt
current trends which attracts skilled and knowledgeable candidates in our organisation. In terms of training,
we provide high level of training by calling experts, so our workforce is able to meet the global demands.
 HR Manager 2: I am not sure about my answer but, frankly speaking, I knew that our company tends to
focus highly in recruitment and selection of candidates as well as training to employees.
 HR Manager 3: Yes, I am dam sure that our organisation is very well aware of the current trends like
inbound recruiting, talent pool, Experts digitalised training for which we are able to meet the international
requirements.
 HR Manager 4: No, I don't think our organisation is able to meet the international requirements as
organisation provides expert training and all that but not on regular basis so that employees are not aware
of current trends of market.

Theme 3: Current trend of recruitment, selection and training.
3. What are the current trends you focus on the recruitment, selection and training.
 HR Manager 1: Employment branding, inbound recruiting, talent pool, Experts
digitalised training as these are the current trends which I focus on recruitment, selection
and training.
 HR Manager 2: Yes, I am aware of current trends like social media recruiting which I
think one of the best way to focus on recruitment, selection and training, rather I don't
know any other way to hire candidates.
 HR Manager 4: No, I am not sure about any the current trends.

Theme 4: HR policies of Marks and Spencer gain the
competitive advantages over the competition in India
4. Do you think, the HR policies of Marks and Spencer gain the competitive advantages
over the competition in India?
 HR Manager 1: Yes, I think HR Policies of Marks and Spencer gain the competitive
advantaged over the competition in India.
 HR Manager 2: No, In my opinion, HR policies need to be improve as per the current
tends.
 HR Manager 5: Yes, Definitely, Marks and Spencer is giving cut-throat competition in
the Indian market.

Aware about the employment legislation of India and your
company is following accordingly
5. Are you aware about the employment legislation of India and your company is
following accordingly?
 HR Manager 2: Yes, Marks and Spencer is very well aware of employment legislation
and do focus on ethical practices.
 HR Manager 5: I am not sure as I am from outside India and newly recruited in Marks
and Spencer.
 HR manager 4: Yes, definitely, we work according to framework set by Indian
government.

Challenges faced in recruitment and selection of employees in
India
6. What are the challenges you faced in recruitment and selection of employees in
India?
 HR Manger 1: Yes, organisation faced lack of understanding between hiring managers
and recruiters.
 HR Manager 3: Lack of performance management.
 HR Manager 4: Not sure.

Suggestion from Managers
 7. What according to you suggest on improving the HR policies
of Marks and Spencer so that they can meet the internation
requirement as well as gain competitive advantages?
 HR Manger 1: Should use advance technologies.
 HR Manager 3: Should invest of R&D for better skills.
 HR Manager 5: Not sure.

Recommendations
 From the above analysis, researcher has evaluated various things which is beneficial for
organisation, thus, scholar is providing some recommendations to company for better HR
policies within organisation which are as follows-
 Marks and Spencer should focus on aligning the HR policies with business strategy so
that the requirements of company could be fulfilled (Deresky, 2017).
 Marks and Spencer should invest in R&D so that they could be aware of currents trends
of recruitment, selection and training.
 HR managers should use advance technologies to hire better skills and knowledgeable
employees.
 Further, HR manager should provide training on regular basis so that workforce become
skilled which could results in meeting the international requirements.

CONCLUSION
 The above report comes to the conclusion that recruitment, selection and
training practices undertaken by retail sector firms with regards to meeting
international requirements and getting competitive edge in host country is very
important for organisations.
 The impact of HR policies is vital on gaining the competitive befits in the
market. Further, company operates in any other nation they face various benefits
and challenges in managing HR policies because every nations have their own
criteria