HR Diploma Task: Workforce Improvement Report for Marks and Spencer

This report examines the workforce challenges faced by Marks and Spencer, a leading UK retail company, which include a lack of skilled employees and employee turnover due to ineffective HR policies. The report identifies the need for improved employee retention through reward systems and benefit enhancements, as well as the importance of fostering a diverse workforce to drive innovation. It proposes a comprehensive implementation plan, including the formulation of new HR policies related to recruitment, training, and development. The plan outlines specific objectives, strategies, responsible parties, required resources, and timelines for implementation, aiming to retain employees, recruit from diverse backgrounds, and enhance employee skills and knowledge. The report emphasizes the critical role of the HR department and area managers in executing these strategies to achieve the company's objectives.

HR DIPLOMA TASK

TABLE OF CONTENTS
PART 1............................................................................................................................................1
PART 2............................................................................................................................................2

PART 1
Workforce Improvement Review
Marks and Spencer is one of the leading retail companies in the UK. It makes a wide
range of products and services for its customers. A number of employees in M&S are
approximately 84,939.
After interacting and collecting data from employees, it is identified that due to
ineffective HR policies, company is facing an issue of lack of skilled employees’. Also due to
lack of reward system and additional benefits, employees are switching to another brand. Along
with this, with diverse employee’s company can make innovative products and services for
customers. Hence, it can be stated that lack of skilled workforce as well as divergence in this
company is unable to withhold employees for a longer time.
It is essential for the firm to understand that the diverse workforce can bring innovation.
Also, people from different background can bring new innovative ideas which later can help the
company in accomplishing success and profit.
Along with this, training and development facility must be provided to employees who
can respect and understand the working conditions in an effective manner. Apart from this,
changes required to be made within the HR policies such as implementing reward policy which
will motivate employees to work hard for the firm. Along with this, employees should be
provided positive and negative feedback on their work which helps in analysing their strength
and weakness.
Diversity is one of the important factors in the retail industry now-a-days. To have
diversity in all aspect of a retail company help in making sure that all decision is made help in
providing success.
Discrimination at the work place should be prohibited and all the employees must be
presented with equal opportunities in order to excel and grow. If the employees feel
discriminated, then it leads to affect their way of working as well as demotivate them from their
work.
1

PART 2
Implementation Plan Template
Company
name:
Marks and Spencer Date:
Start date: Review date:
Objectives
related to:
Strategies to
achieve the
objectives.
Employees to
be involved?
Required
resources.
Timeline
(When will the
strategies be
implemented?)
To retain
employees for
longer time
Formulating
policies in
relation to
method chosen
Human
Resource
Department as it
is involved with
the recruitment
process.
Reward and
benefit policies
needed to be
implemented.
It is required to be
implemented by the
end of this year, i.e.
2018.
To hire
employees from
diverse
background
Need to
formulate the
recruitment
policy.
Area Manager
and HR
Department
need to be
involved while
implementing
this policy
Recruitment
policy
Must be
implemented within
6 months to achieve
targeted goal of
hiring diverse
people.
To enhance
employees skills
and knowledge
Ensure proper
training facility
provided to the
employees.
Area manager
need to be
involved in
order to provide
training and
development
Training
sessions at
regular interval
of time should
be organized
This strategy is
needed to be
implemented within
3 months to achieve
company’s
objectives.
2

facility as
because he/she
may know weak
area of
employees.
3